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    Nfinite Soundz ATL

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    1 year ago

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    Mountain Motorsports Lithia Springs

    Mountain Motorsports Lithia Springs

    2.9
    (43 reviews)

    In and out last year purchasing my 1st bike. Roderick was super helpful and checked on me a year…read morelater inquiring on my status with the bike. Great customer service.

    Let me start off by saying that I've tried several times to get my problem resolved via staff, but…read moreit unfortunately feels like it's not going to happen. I originally took my kids Polaris Outlaw to be serviced. It took more than a week to get a diagnostic, which wasn't a problem whatsoever. I worked with Conner who eventually game me the entire rundown of cost for parts and labor. I then in turn took an extra week to get to the shop to further dive into what the repair would look like. After the discussion I decided that I would just pay for the diagnostic and take it back home. Conner informed me that they had disassembled the bike and would put it back together before pick up. Again, no problem. I informed them I would have someone pick it up in a couple of days. Once my neighbor arrived to pick it up, he sent me a picture of the bike still in pieces. I called immediately and Connor apologized and said he would come pick it up personally and reassemble it. Days went by after the scheduled pick up time, he rescheduled and apologized. AGAIN, days went by after the rescheduled time, so I reached out to him, that's when he informed me he was let go by the company. Okay, so now I call the service department back and they apologized and said they would call me back the same day. And let's just say, I have not heard from him. So now I have a bike in pieces and no idea what to do next. I have never experienced anything like this and would warn anyone to be aware of using them in any capacity.

    Atlanta Harley-Davidson

    Atlanta Harley-Davidson

    2.7
    (48 reviews)

    So I have left multiple reviews explicitly stating how my buying experience has been. Most, if not…read moreall, has been absolutely terrible and I made it clear as to why/how. I told the bad and updated the bad, however I want to be completely transparent about everything and fair to everyone. I can not give 5 stars because of the way the sales manager conducted himself before, during, and after the sale was made. What I can do and will do is tell future customers who did try to make things right. I would give them 5 starts as individuals. Mary and Danielle respectively get 5 stars. I said in a previous post that Mary could not be contacted and wouldn't return my calls. All of that was true, however what all of Mary's colleagues failed to mention was she was out on medical leave. So they led me to believe they were passing messages to Mary when in fact they were not. I finally got in contact with Mary. Mary had no idea I was trying to reach out or that I was having such a bad experience. I apologized for implying Mary was unreachable as I didn't know my messages were not getting through to her. After explaining what issues I was having Mary made sure to do everything she could to make it right. Mary made sure my bike was picked up, serviced, and dropped off to make things right. It was supposed to take 3 days to complete and I had my bike back within 2. While my bike was being serviced Danielle made sure to contact me and let me know what all my options were for my bike. She was very pleasant on the phone and treated me like a human. The young man who came to pick my bike up and drop it off was very helpful and explained everything he could. I don't trust that everyone in this Harley Davidson store is on the up and up and cares about the customers. What I can say from my personal experience is that Mary and Danielle are the two who genuinely care about treating people right. Thank you Mary and Danielle for everything you two have done to make things right, be respectful of my time and money, as well as treat me like a human and not like a sales stat/commission like the other HD sales people did. Bottom line is Mary and Danielle get 5 stars. If you are having trouble with this HD store contact Mary. Make sure to speak to her as her coworkers can't be trusted to actually pass messages along or be transparent with the customer about Mary's absence. Mary will do the right thing. Danielle will make sure you are treated with respect. It's the sales team and management that ruin it for the entire store and give that place a bad name.

    Let me start by saying the entire staff is amazing here. Shot out to our salesman Dylan and 1st day…read moreon the job Matt for the impeccable service. Rik was a walking encyclopedia of Harvey's history and bike functions. Their process of throughly walking you through your purchase was very informative and great to see. Very detailed and personalized. HIGHLY RECOMMENDED if you are in the market to purchase a new Harley.

    Nfinite Soundz ATL - motorcycledealers - Updated August 2026

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