So I have left multiple reviews explicitly stating how my buying experience has been. Most, if not all, has been absolutely terrible and I made it clear as to why/how. I told the bad and updated the bad, however I want to be completely transparent about everything and fair to everyone. I can not give 5 stars because of the way the sales manager conducted himself before, during, and after the sale was made. What I can do and will do is tell future customers who did try to make things right. I would give them 5 starts as individuals. Mary and Danielle respectively get 5 stars. I said in a previous post that Mary could not be contacted and wouldn't return my calls. All of that was true, however what all of Mary's colleagues failed to mention was she was out on medical leave. So they led me to believe they were passing messages to Mary when in fact they were not. I finally got in contact with Mary. Mary had no idea I was trying to reach out or that I was having such a bad experience. I apologized for implying Mary was unreachable as I didn't know my messages were not getting through to her. After explaining what issues I was having Mary made sure to do everything she could to make it right. Mary made sure my bike was picked up, serviced, and dropped off to make things right. It was supposed to take 3 days to complete and I had my bike back within 2. While my bike was being serviced Danielle made sure to contact me and let me know what all my options were for my bike. She was very pleasant on the phone and treated me like a human. The young man who came to pick my bike up and drop it off was very helpful and explained everything he could. I don't trust that everyone in this Harley Davidson store is on the up and up and cares about the customers. What I can say from my personal experience is that Mary and Danielle are the two who genuinely care about treating people right. Thank you Mary and Danielle for everything you two have done to make things right, be respectful of my time and money, as well as treat me like a human and not like a sales stat/commission like the other HD sales people did. Bottom line is Mary and Danielle get 5 stars. If you are having trouble with this HD store contact Mary. Make sure to speak to her as her coworkers can't be trusted to actually pass messages along or be transparent with the customer about Mary's absence. Mary will do the right thing. Danielle will make sure you are treated with respect. It's the sales team and management that ruin it for the entire store and give that place a bad name. read more

Kaytlin and Kaylon were amazing I had such a great experience with both! Will definitely be back again!

The customer service is a joke at this dealership had an appointment to look at the new FXD on Saturday they sold the bike Friday evening never bothered to call me to say the bike had been sold I rode 1 and 1/2 hours only to be told the bike was gone was then told we have a lot of nice bikes can we show you something else I was not interested in anything else they only care about making money here not there customers stay clear of these guys. read more

Let me start by saying the entire staff is amazing here. Shot out to our salesman Dylan and 1st day on the job Matt for the impeccable service. Rik was a walking encyclopedia of Harvey's history and bike functions. Their process of throughly walking you through your purchase was very informative and great to see. Very detailed and personalized. HIGHLY RECOMMENDED if you are in the market to purchase a new Harley. read more

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Update as of 4/7/26. I received a respond from Mary at the dealership who asked me to give her a call about my experience. I made contact with her after the dealerships phone rang rang and rang but no answer. Called the sells team who redirected me a few times to get to her. She was apologetic after explaining my experience and said she would talk to the actual sells manager to help me out and I never received a call back. I sent a follow up email and to no surprise I haven't gotten a response back. Not a good experience, guess they hope I just go away. Original post: Tried to get pricing on a bike since they claimed they were number one dealership in Georgia. However they refused to tell me the price when asked and redirected the conversation about my trade. Which I provided everything they asked for multiple times but when I ask for the price and continued to redirect the conversation and never answered or provided what I asked for (the price). Expected me to travel hours out of my way through Atlanta traffic for a simple number. Poor experience and is a prime example why people dislike dealerships so much. read more

What an experience. We got in contact with Joey and he told us to come in because "the prices online arent the same as in person". We were also told to come because today june 28th was the last day of a sales tax promo and once again told that the prices on the website wasnt the same as in person once again. As we live far we asked them if they had a 2025 sportster in our 12,500 price range and they GUARANTEED that they had one if we came in. Then we drive an hour to this location and someone named "q" helped us and took us to this backroom full if bikes looking for a sportster. Finally we ask for the price of three bikes and he only quotes one of them which was the most expensive used black one. The gentleman told us that it was 16,000 then the quote was 21,000. Wheres the discount? Then we said that we wanted the quote for the blue 2 seater and he pulls up the price ON THE WEBSITE when we were MISINFORMED THAT THE PRICES ON THE WEBSITE WERE DIFFERENT AND CHEAPER IN PERSON. He also told us they "heard the phone call cause it was recorded" and they denied, denied and denied. From a consumer perspective this is a kick in the nuts as we drove an hour for a price we couldve seen online. Then we say well the what is the prices with the discount which is a sales tax promo. Then he says the discount was only for NEW bikes and I said well thats not what it says on your website. Then he responded with oh well it doesn't apply. Thats not even considering the fact when i asked him about the discount he didn't even know there was a promo HAPPENING. As he said when i first asked him "theres a lot of things on my website". So not only do the employees not informed about anything, they spread misinformation because they are lazy and want to sell NEW bikes. Thats exactly why if you quote a pre owned bike they quote it with a new one same model with no modifications and its the same price. In the end of this all we told them they couldve told us the prices on the website WERE THE SAME PRICE AND DISCOUNTS DIDNT APPLY. This is false advertising and misinformation within this location. Absolutely horrible service. When I asked for the managers name, phone number, and email. The manager came out and was snobby with us after we told him we were going to leave a formal complaint. Overall horrible and they know exactly what they were doing. read more

Had to visit and got two more t-shirts. Nice dealership with great inventory of bikes. Staff are friendly and helpful. If you're a Harley rider like me, it's a must-stop. read more

Tried to set up an appointment to see several bikes for multiple weeks in a row now. First time I went in person the bike I had made an appointment to test drive didn't even turn on. Made several calls to see it once it was done and was always told the same thing "It should be done by (insert random day next week)". I learned my lesson from the first visit and made sure to call the day before to verify the bike was working. Every time I called the bike was not ready to be driven but they weren't going to call and let me know that they were going to let me show up in person to find that out. Don't list bikes that aren't ready to be sold. read more

Stopped in because there was a car crash on the interstate and wanted to waste time and had probably one of the best customer service experiences I've ever had at a HD. The women working in clothing were super friendly and told us about the HD app and how to check in to accumulate points which eventually lead to saving $$ after so many check ins. They carried a conversation well, were very sweet and understanding towards our children, and even offered me a chair in their dressing room so I would have somewhere private to breastfeed my son that wasn't the bathroom. read more

I purchased my 3rd Harley from ATL HD 20ish years ago and had a wonderful experience. This go-round, March 2026, I seriously thought I was on candid camera. I was in the market for a 2024 Ultra Limited. It took me 2 days, several phone calls and even more texts for ATL HD to give any pricing info and then they quoted $34,500, a $1000 over the MSRP in 2024. I should've walked away from their bull crap right then. But I was in the market for an ULTRA and I had liked dealing with ATL HD in the past, so I accepted their invitation to come and make a deal, believing a reasonable offer would be made. The front line guys, Q and Corey, are awesome, the sales manager, Will, and the finance guys are scammers. After the one hour slow play they came to the table with an offer of $40,000 for a bike with an msrp of 33,500 in 2024 and insisted they would need $12000 down. Needless to say I spoke 2 words and walked out. I would encourage anyone in the Atlanta area to shop elsewhere. Ultimately I purchased a 2021 Ultra CVO with 2000 miles on it from Independence HD in the Charlotte, NC area. Ben and the entire staff at Independence HD were awesome. I would happily make the 9 hour round trip to never have to deal with ATL HD management again and give my business to professional like those at Independence HD. read more

WORLDS WORST HARLEY DEALER!!! DO NOT GO HERE. Absolutely the worst service department I've ever experienced in 20+ years of owning Harleys and having bikes serviced all over the country. I would avoid this dealership at all costs, no matter how hard it is to get to another dealer. When I asked for them to reimburse me for the repairs that were needed from their crap install work, they refused. To top it off they were very rude to me. I will never go back to this dealership, no matter what! Save yourself a bunch of time, money and headaches by going to any other dealer. No way to get worse than this. read more

I just purchased a new Road Glide from here, and it was an average experience. They are going to play the #'s game with you and come at you several times with different #'s. What I don't like, is it appears the salespeople are paid based off of a review they send by email from a 3rd party. The salesperson has called me 4 times asking about the review, I explained that I filled a Harley survey the week I bought the bike. He tells me that wasn't it, I explained junk mail goes to junk mail and never gets seen. If your salesperson sold the bike, pay them. If dealers got paid based on reviews, many would go under. And when you call a customer, don't ask about a stupid review first, ask about the experience with their new bike, having any problems. It was a good experience buying, but change the way your employees are paid. read more

If you wanted to get baited into a deal that they won't honor - call this dealer. Disgraceful what they did. #1 - they don't pay full retail. Not even close. #2 called 3x to make sure the bike I saw online was in stock. Please come on. It's here !! Drive 1 1/2 hours. Nope. Gone when I got there ??? Of course tried to sell me a new one read more

DO NOT BUY FROM THIS HD!!!!!!! I wish I could give zero stars. The owner should be ashamed of running a shady a$$ business like that. oh wait they won't because they are making money off of people and they don't care how it is done. They get on their knees for corporate but rob you blind every chance they get. Im not the only one who's been done wrong, so I speak for more than just myself. Not only will they try to sell you a bike WAY overpriced and say "they just have to show you the numbers for the big boss." Such BS. Then they will ask you to give them your numbers to try and "see if they can match you". Trust me they don't give a $hit about you. it's a car salesman tactic and they are simply trying to get the numbers up for commission and cooperate to come down and say good boy. if you do buy a bike from them you need to know that they will do everything they can to talk over your head and sell you additional parts and warranty you don't need. They will have your money in their pockets and your head spinning so damn fast it's criminal. The Warranty salesman will tell you all the things the cover but omit that HD reserves the right to deny any and all claims for just about any reason they deem necessary. The pre paid maintenance IS ONLY GOOD FOR THEIR STORE!!!!!! It's not refundable according to the snake that sold it to me and can't be used at any other HD in the state of GA. They will say it can be used at any HD but it's only useable at the HD stores owned by the same people. they only own the one in Atlanta at this location. They are the most dishonest and corrupt people I've ever done business with. Of course all this is discovered after I bought the bike after reading all the fine print. NOT TO MENTION THEY WILL HAVE YOU THERE FOR HOURS AND HOURS WAITING ON THEM!!! I'd donate a kidney before ever doing business with anybody in the store or associated to anyone in that store. Read the reviews on Yelp. there is a reason their rating is sooooo low. if I worked there I'd be ashamed to be associated with the snakes that work in that store. YOUR BEST INTEREST IS NOT THEIR CONCERN; THEY JUST WANT THE STATS AND YOUR MONEY!!!! Learn from my mistake. I will also bet my life savings HD nor the owners of this HD franchise will do anything to make this right! read more

Bought a new battery from them. It tested bad two months later and they will not honor and it cost us over two hundred dollars read more

Atlanta Harley-Davidson - Motorcycle Dealers Near Me - Lithia Springs, Georgia

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This Harley Dealership has the most uncaring, incompetent, and unknowledgeable people running the service department. I have taken my bike there a few times and each time has been an issue. The first time started with me making a morning appointment, dropping my bike off and being told it would be ready by 4pm. I arrive at 4pm and my bike has been sitting in the same spot outside without being touched. I was then told it would not be ready until the following week. Fast forward to my latest service appointment, I fuel up my bike at the gas station literally across the street from the dealership. Once I arrived I needed a screw for my back seat. They quoted me $60 for the service and screw. I let them know I only want them to sell me the screw only which was $5. Once I returned that afternoon to pick up my bike I was told by the girl that checked my bike in from that morning that they installed the screw complementary. I did see the screw was placed on my seat as well. Once I drove off I noticed over 60 miles was driven out of my bike! Apparently one of the workers decided to take my bike on a joy ride! But the final test of my patience came when I realized the screw they installed in my back seat "complementary" was removed from my seat strap! These geniuses took a screw from my seat strap and moved it to my seat. I am so fed up with the complete lack of customer service, dishonesty, and slap in the face. I DO NOT recommend this dealership. read more

Atlanta Harley-Davidson - The screw the removed from my strap to place it in my backseat instead of just selling me the extra screw that I requested. - Motorcycle Dealers Near Me - Lithia Springs, Georgia

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dont fall for there trickery with that prequalifying for a loan it's all a scam to get you in there !!! they will harass you with there pushy sales people ! don't fall for it !! read more

Did not have a good experience. I reached out for a 2023 Freewheeler for my girlfriend listed as 22,466$ in sand pear that matched my low rider exactly. This was a great deal so I contacted a sales rep to inquire about it. They said it was actually in Florida with a sister dealership but could have it transferred to Atlanta. Said ok cool.. is it still available. They said it was available in text .. my girlfriend was super excited because she only wanted that color and that color was only produced in 2023. We made appointments to start the buying process. Drove an hour and a half to get there. Once there.. we are told they don't see that one in the system.. something about it was contracted.. whatever that means.. dosent matter I was told available and for that price.. however they said they have same exact bike same color in the back for.. drum tool please.. "SAME PRICE". I repeated same price? So 22600$? Was told yes multiple times. My girlfriend and I was like well even better. So we go sit in it watch my girlfriend fall in love with it.. go to the parts area pick out the parts that she needs to ride comfortably. Fill out out credit application thinking we going home with it today.. the. Sales person comes back saying it's 32,000$ with 11 grand down.. I'm like what the actual f? Long story short they waisted my time, got our hopes up trying to sale a bike way out of budget.. THEY ARE LIERS JUST TRYING TO GET YOU IN THE DOOR! I would not trust them! I am leaving reviews anywhere I can.. I left highly pissed off. read more

Atlanta Harley-Davidson - Picture of liers - Motorcycle Dealers Near Me - Lithia Springs, Georgia

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Aggressive sales approach with no personal touch. Worse than a used car salesman. First you'll get a call (that you won't answer). While the phone is ringing, you'll get a text from a different number. While you're reading the text, you'll get a voicemail. While you're listening to the voicemail, you'll get an email. read more

Horrible dealership, you know something is wrong when they won't tell you the price of bikes,they lie about their inventory they don't have the used bikes they claim they do on web site .the sales manager I think the one to himttdoing the paperwork,assumes everyone is poor,I was going to pay cash until that greasy little man offered me 2000 less for my 2020 road king than the 2 previous dealerships did ,but they did have enough intelligence to ask if I wanted to finance or pay cash ,my 2020 was paid for ,obviously I'm not broke ,nor did other dealerships insult my intelligence on how much my bike is worth.atlanta harley you can say thank you to him for permanent loss of a 40 yr harley customer who pays cash read more

I wasn't looking to buy a bike had one all ready but they call me had time went they convince me to trade my bike for 2023 road glide trike been having problems out of it sends i bought it in 2023 they don't want to fix it and they over charge me for it didn't give me credit for my trade i would not recommend any one to buy anything from Atlanta harley davidson bad business read more

I stopped in at Atlanta Harley-Davidson seeing that I was in the area of beautiful looking dealership with a large display of motorcycles on hand but the staff that never said hello never said welcome didn't make me feel very comfortable I will stick to falcons Fury Harley-Davidson and thunder Tower Harley-Davidson for all my Harley-Davidson needs read more

Atlanta Harley-Davidson - Me At Atlanta Harley-Davidson today not feeling very relaxing comfortable - Motorcycle Dealers Near Me - Lithia Springs, Georgia

Don't go here if you want to buy a new Harley Davidson. I hadn't been here for a while due to the bait and switch techniques they were doing when trying to buy a new Harley and trading one in. I heard they had new owners there now so went there to find out some information on the 24 CVOs they had on the floor. Still the same thing. Couldn't get them to provide a straight answer on the price of a CVO. I kept pushing for a general idea on price and was then told somewhere in the low $50's. What? That's crazy. MSRP is $44K. I just turned around and left. I won't be back. read more

Absolutely the worst Harley dealership there is. They will tell you anything just to get in the door. They contacted me. I did not contact them. And ask about my Harley which is a 2018 Hertiage with 11k miles. I told them I had it but was trying to sell it currently and was not interested in a new bike. I told them I owed 14k on the bike and was advised that they would be able to get close to that. I asked them multiple times if they could get close and was told they could. I told them I did not want to waste my time nor theirs as I live a hour away from the dealer. They told me they could and that they really needed my bike because they did not have many Hertiages Fast forward to today I went there they appraised the bike as a 8.5 out of 10. Then the manager came tried to get me to buy a new bike even though I had already explained to him that would not happen. Then proceeded to tell me he would give me 4k for my bike as an out right buy. But would give me 10k for it if I traded it in. Beware of this dealer and go to Great South Harley instead. read more

Starts with Parts Dept and right up to GM Vinny ... Parts dropped the ball .... JB in parts ... over worked and his inability to execute.... Sold us a Brand New carbon fibre part .... Broken in the box .... They ordered a New replacement and sat on it for days ..... called GM .... twice .... He Never accomplished anything due to his inability to follow up with parts and Failed to call us back .... it must be Really difficult to have people trained and willing to work .... First time adventure... Last time too .... just beware folks .... read more

We had contact with a salesperson for 5 days and arrived at the dealership (50 miles) later and this guy literally spent 5 minutes with us. Wow... we actually came via a referral but apparently that didn't matter... wow... from the fit specialist to the sales manager (Mike D), what an experience.... Outlandish, unprofessional and just disrespectful..... this is the absolute worst buying experience ever.... The receptionist was great and the sales associate (Izzy) is the absolute best, Did I mention, we were actually there to buy the most expensive bike in the dealership..... Scammers... read more

New rider and I come to see about service on her bike. They said no and recommended a few places due to branding. Then a young gentlemen offers test ride. My friend refuses multiple times with rebuttals of don't worry about the bike. just sign here and we are good. He also suggested we come after hours as well or multiple times to just ride the bikes. And to not worry. At a stop sign she lays the bike down. small scratch under one of the saddle bags. He says don't worry about that. I told you not to worry. We get back and are about to pull out of the parking lot people ran out to stop us. i forgot to mention they kept wanting her to trade her bike in. $2000. this whole experience was manipulative sales tactics that backfired. Now that it did no accountability to their training is dumb founding. Blaming us. You KNOW what you are doing manipulating Tactic read more

I took the Harley Riding Academy basic riding course, an it was awesome! "Suge" was the MSF instructor for the courses and he was very educational and informative on any questions the class had. The instructor took the time out to really help you with any thing that you wasn't totally confident with during the riding portion of the class. It's was a smaller class so it felt like the instructor could really take his time and work with you individually. Everybody at the Harley dealership gave us a great welcome and an awesome congratulations at the end. read more

I took the beginner class here at Harley Davidson to get my license and learn how to ride. Wendy is the best and personally would highly recommend her. She is patient, understanding, and great teacher. I highly recommend this class for any new rides and highly recommend Wendy. She honestly made this class awesome for me. read more

As a young female I was terrified to take this class, but once I sat on that bike the coaches made all that fear go away. They gave me the knowledge and skills to feel confident! read more

if I could rate a zero I would. I bought a 2022 SGS in June. 5 days later it threw a code. I took it back for service to be told they had no idea what the code was but put a call into Harley Tech Support. I called several times over the past 6 weeks to be told they were still awaiting a call from Tech. finally I called Harley customer service to find out no one from the dealership had called at all! Betry the Service Manager will not return calls even to Harley Customer service. I know have the service scheduled with Southern Devil and will get it resolved. this was my 3rd and finally bike from Atlanta Harley. beware if you buy from them once you leave the door your on your own read more

I've bought several Harley's from a couple different dealerships but these guys are the best most honest I've dealt with.

They have had my bike 85+ plus days. For 6+ weeks kept giving me the "waiting on an insurance check" excuse. After I did the leg work to make sure they received the check they never communicated ANYTHING to me about the status. I reached out via Instagram ( which was the only way to get a response) they sympathetically responded yet chose not to do anything about it (aside from assuring me they were "sorry" about the length of the job) after they told me they eoukd have it ready withing 24 hours, I called to see how much longer it would be they told me it would take a few more days. I'm sitting here hoping to get it back fore 90 days but highly doubt it and they don't seem to care one bit. Nothing for any pain and anguish. Nothing. read more

I will never return here again. We came on a Saturday oblivious to the fact that they were closing soon. Instead of someone just telling us they were closing, they proceeded to drive in all their bikes to park inside, along with the exhaustion from the pipes. After chocking and going practically blind we hurried up and ran out of there. Thanks but no thanks, worst experience at a HD dealer I ever had. read more

Atlanta Harley-Davidson - Motorcycle Dealers Near Me - Lithia Springs, Georgia

Absolutely bad experience with the service center. I work in the customer experience field so I am not a Karen, because I know how ridiculous people can be. I put my bike in there shop early this year. it probably stayed there six months. Some of the time was due to the cams not being the right size that I gave them. I overlooked the timeline. When I went in I asked if I could drive the bike before I paid, and they absolutely refused. I tried to ride it out of there shop but they jumped in the way and blocked the door. I asked them to call the police so I could get a report. I only did this because I had a bad experience at Harley of Cartersville not doing what they say they will. Long story short Atlanta Harley will not stand behind what they say. They re-clipped my charger with a sip tie. I had them diagnose the front brakes and they said they just needed to tighten the front fork bearing. They charged me for the diagnostic. The front brakes where worse than ever. I had pre-ordered parts for this and said use them if needed. They said it was fixed, after riding the bike, I realized that the front brakes where not fixed, so I went to get the parts that I already paid for, and they did not have them. I asked how much to fix the front brakes and they refused to work on it because I called them out. They changed out my handlebars and cables, now my cruise control does not work, they changed my silver braided brake cables to black, without asking. They would not take any responsibility at all. This dealership has new ownership recently and they do not care about customer service. I also asked for my parts, and they would not supply them said I had to come there before 3 days of completion which I did. They said O you didn't check the box. read more

Stop by here whenever I am passing through town. Typical Harley shop which is a great thing. Everyone is friendly and they have a good selection of clothes and accessories, thankfully they also have a better than most selection of non Harley stuff. Hard to believe but Harley doesn't always make the best option for a task (heresy to say that I know!!). I have not used or tried to use the service department here so I can't comment on that. read more

Finished the beginner course today and trained on an awesome Harley. The coaches were great, the other classmates were friendly and the course was a lot of fun. I would totally recommend this class and I will be taking the next class in a few months read more

Stopped in here while in Atlanta for business to kill time one evening. The people were surprisingly friendly, the place was very nice with leather lounge chairs and a very nice customer area. There was a friendly store dog, helpful staff in every department. The even made an announcement to congratulate a new owner like on the king of cars! I don't know if it's just the south, but even the customers were friendly. The inventory was clean, organized, and the sales guys were starting them up all over the showroom, which will make anyone want a Harley! Thanks guys for creating a great place to enjoy the brand! I would definitely buy a bike here. read more

Atlanta Harley-Davidson - Motorcycle Dealers Near Me - Lithia Springs, Georgia

A one liner review requires an update. First, this place is not in Buckhead. In fact, it's not even inside the perimeter. So, put on your space suits and get ready for a long voyage. Like all Harley Davidson dealers, this is more like a car dealership than a lawn mower dealership. Only Harley Davidson and BMW do this. Other places sell planting pots and weed whackers alongside the motorcycles, and smell like mulch. This place, like every other Harley Davidson dealership I've seen, is a full blown professional show room, parts source, repair shop, clothing store, and accessory depot. Also like most Harley Davidson dealers, the people are extremely nice, LOVE motorcycles, and know their stuff. They are patient, answer questions from the mechanically disinclined (such as myself), and go out of their way to find ways to save you money. Yes, it's like traveling to Pluto. You practically need a cryogenic chamber to get there without visibly aging. But, the people are awesome, the facility is top-notch, and they have cool stickers. Also, they give a 10% discount to military personnel. Even if you aren't military, it's cool that they are looking out for the people who look out for us. read more

I had the worst customer experience ever at HDA (Harley Davidson of Atlanta) yesterday. I have an audio recording of an owner Jeff Eubanks firing me as a customer (in the last 10 seconds of audio) after I caught 2 of his employees Ray and Kelly lying to me at the service desk over a tire replacement I was asked to pay for that was fully covered under ESP (an extended warranty plan they sold me). https://s3.amazonaws.com/awshat/audio/HDA_bad_service_6_25_2015.mp3 read more