Cindy is the worst. My account is paid in full and timely and I get a nasty voicemail about being delinquent. When we spoke she would not let me place a word because she made assumptions I'm a deadbeat that doesn't pay her bills. I verified with the insurance carrier directly and I'm paid in full. Cindy is a waste of time and runs with assumptions she makes about people and doesn't allow them to prove to her she is wrong. Also, she will not update mailing addresses in the system, if you buy a house she will still send the mail to prior owners and not the current owner mortgage servicing company. She expects policyholders to build a relationship with the prior owners to get their mail forwarded from prior owners to new address. She makes assumptions on people and there is no place for common sense with her. read more