Michael has been very helpful in doing alterations for my cosplay projects such as adding zippers…read moreand stretching out jumpsuits . I've given him very tight deadlines and he's always been able to accommodate. HIGHLY RECOMMEND!

Michael Nguyen is great and very sympathetic. He went above and beyond to send my dress.read more

Great place for a quick pant alteration. I've only been…read moreonce, but they were friendly... quick....and reasonably priced. Would I go back? YES!

First time customer at this location. Her work is good but her customer service is horrible! She…read moremakes you feel uncomfortable and change the price on me three times. I did point it out to her how rude she was with me and my daughter the second time I was there to pick up my daughter's dress. She decided to bring another customer into our conversation for her defense but the customer refused to intervene. Her sister is very polite and her coworker is polite as well, but the owner is very horrible at customer service. She definitely needs to take a class to welcome her customers.

Excellent customer service and genuine care. Mike was wonderful and truly prioritizes his…read morecustomers. I sincerely appreciate the time, attention, and support he dedicated to helping my daughter alter her dress for her 7th grade dance. The dress could not be cut to alter the length so Mike was creative and he offered to see it by hand to preserve the style of the dress. He also accommodated us on such a short notice. Definitely recommend.

I am so pleased to have found Mike, the tailor at Custom Alterations (in Tuxedo Wearhouse, Westgate…read moreCenter). I have some beautiful tops and sweaters that are too long. Mike not only shortened my sweater, but re-created the intricate hem design! I was so impressed. And I had a t-shirt, which I wanted to be turned into a tank top. I told him to just cut off the sleeves and shortened the hem. But he re-styled it and made it look so much better than I had even hoped for. This tailor is an artist. He makes custom clothing, too. And the prices are reasonable for the high quality of work he does. I'm having my whole closet re-done:)

I brought in a men's XL shirt that I wanted resized to fit me better and have a more feminine…read moresilhouette. I also needed the sleeves shortened for a more tailored look. Not only were they able to accommodate all of my requests, but they completed the alterations within 4 days just in time for my event. The results were excellent. The fit is flattering, the craftsmanship is clean and precise, and the overall transformation exceeded my expectations. You'd never know the shirt started out two sizes too big and completely the wrong cut. I really appreciate the professionalism, attention to detail, and timely service. If you're looking for reliable tailoring or alterations--especially on a quick turnaround--I highly recommend them. Other points to note, they have dedicated parking spaces out front as well as a quick changing area for fittings.

If I could rate this place a 0, I would. Employee said it would take 2 weeks to get pants and a…read morejacket altered, when others are doing 2-3 days. Refused to do my hem for my pants even tho I knew where they need to hem. They lost in almost $650 in sales because they're picky and choosy on which they want to help.

This family owned business is truly a gem. Kim is the absolute Best . She is very caring, kind, and…read moreskilled. She understands exactly what you want and how to get it done to perfection. I can not recommend this place enough.

Quality work, with the service requested completed BEFORE it was quoted to be done. Prices are more…read morethan reasonable for this quality of work; underpriced if anything. I highly recommend Golden Thread Alterations and will be referring as many people as possible to utilize their services; just please don't put their tickets ahead of mine ;)

I came to 18/11 Craft Studio to have a bridesmaid dress altered to something more versatile. I…read morenever got her name, but the woman who works there was very attentive and I appreciated her professional opinion on ways we could alter the dress. Measurements were made with the dress on to ensure a proper fit. I had a lot of lead time, so I picked up the dress about three weeks later and was very happy with the alterations.

Finding a seamstress that wouldn't break the bank was so stressful, but then I stumbled upon 18/11…read moreand I felt a sense of relief. My dress required a decent amount of alteration--hemming, letting out, taking in bolero sleeves, taking in bust/cups, changing overskirt hoops--that needed to be done within a short amount of time. Nur did a wonderful job taking all of my concerns into consideration at an even better price. All the alterations + the multiple fittings costed a FRACTION of what other shops in the Bay Area wanted to charge me. Nur was quick, fairly priced, and a professional at what she does. I would recommend her!

The best!! She saved my favorite suit. I highly recommend her. She came highly recommended.read more

Huyen is a master in their craft. I requested that three moth holes be repaired in my wool suit…read more They were able to repair my suit beautifully. They work fast too! And at a very reasonable price. They provide excellent service. Would recommend to anyone.

I've been coming here for nearly 20 years. Kim usually does decent work but a few recent…read moreexperiences have me questioning her integrity. I've brought in plenty of pants for tapering, shortening, taking in the waist, etc. Last winter I brought in pants that were off the rack and a little long with a 32 length. As usual, I tried them on with shoes and Kim helped measured the length to shorten and I picked them up a week later. Super quick process. I didn't try them on at pickup since I had a lot of work done by her previously so I had no reason to doubt her work. Unfortunately I went 3 months without wearing them but when I did, they were still far too long so I had to bring them in again. I explained the situation and when she examined the pants, she told me it was still the factory stitching so there wasn't any work done by her or any other tailor. I was surprised by that, and that she didn't recognize her own work. I assured her I brought them in just a few months prior. When she remeasured the length, she marked to pants to shorten another 1 1/8 in. She said that she always cuts the length requested by customers and so it was my fault and had to pay again for work on the pants. I have all my pants around 29 inseam so this obviously was not accurate and rather annoying she tried to blame me for the incorrect length since she was the one who previously measured. I needed them done so I went ahead. I didn't want to leave a review about this but the following experience was embarrassing and needed to share. I recommended her shop to a friend who needed to shorten the length of 2 curtains but had a horrible experience. At pickup, Kim casually mentioned that 1 of the curtains were already damaged at drop-off and that she decided to do a free patching for the damage. My friend was not notified of any damage prior to pickup, and furious there wasn't any sort of communication. She couldn't even return the "already damaged" curtains because of Kim's unilateral decision to patch the hole. I felt responsible so I sent my friend $600 to cover the cost of curtains. If there was truly damage already, why wouldn't you inform the customer first to decide options?! This used to be my go to tailor but it's now on my blacklist.

Great experience and the owner will try her best to suite your needs and work around your schedule…read more She went above and beyond to make sure my wedding dress fit me perfectly. Everything was finished within 2 months, even during the busy holiday season.