I stand by my review…read more You say you never cleaned the jewelry and never charged me, yet in person I was told there would be a $25 fee for "cleaning" after you were only supposed to provide me with an estimate. I did not request any cleaning service nor was I informed in advance of this. I came in for an estimate only. Even you seem to agree in your response that it would make no sense to clean something someone is trying to sell - which is exactly why being told I had to pay for it was so shocking. This has nothing to do with being unhappy about a lower offer. I went to another establishment the same day and received a significantly different experience and pricing without any surprise services or pressure tactics. I have no reason to fabricate what happened. I simply shared my honest experience so others can make informed decisions.

The man here was very kind and fixed my gold bracelet clasp at a reasonable cost. I had a super…read morepleasant experience!

Amazing and unique store in a central location. I hope to…read morereturn soon! Highly recommend it!

Many visitors and shoppers tend to have an emotional connection to Kobo, formerly known as Higo. I…read moream one of those people who calls it Higo, before I will remember it is in fact Kobo now. Higo is the original shop owned and run by the Murakami family. This is one of the few businesses that survived the Executive Order 9066 written in 1942 with thanks to the non-Japanese friends of the family who owned businesses in the same building. Today, Kobo represents a new generation of local artists, selling gift items, crafts, tees, books, art, jewelry, and much more at varying level of prices. I highly recommend Kobo when shopping for unique gifts. When I recently visited, they had a glass artwork on display, art gallery style. It was also the yearly Nihonmachi celebration, and they had a table outside with an artist painting one of three designs on classic Japanese windchimes. I was thrilled to buy one of these adorable windchimes commonly featured in anime including Studio Ghibli movies. For those who want to read the long version of the store's history: https://www.historylink.org/File/9094

They did perfect repairs and sizing for a bunch of rings and were very helpful and knowableread more

Kevin helped me find the right stone for my wife's wedding ring. He made it such a great…read moreexperience. Thank you so much! 11 years later and it still looks great.

Staff was kind and respectful! I went in to get my bracelet fixed, was ready a week later and…read morewasn't too expensive! Would definitely come back to shop and/or repair jewelry again.

Everything about this experience was wonderful. I came in with one earring, having lost the other…read more They matched it in just a few weeks and shipped it to me. Great service.

Bought rings here and staff was so wonderful. Will shop again. Prices are reasonable.read more

I stopped in here the other day looking for a wedding ring. We got my engagement ring at Benbridge…read moreand they sized it wrong 3 times. I wasn't able to get it off my finger for 3 months. Ngoc Bich helped me wrestle it off and they resized it for me perfectly and quickly. I was so happy , I tipped them and they didn't want to accept my tip. These people seem very honest and trustworthy. Many thanks!!

My friend and I booked an appt here to get permanent bracelets. You have to book through their…read morewebsite, which requires a $25 deposit through PayPal, that will be deducted from your final bill. We arrived and were introduced the selection of bracelets, ranging from $65 all the way to $400. The add-ons include a variety of gemstones, diamonds, and dangle letters. My friend and I each chose the 2.2mm curb chain in silver ($80) with an 3mm 14k white gold gemstone ($100) for our bracelets. Once you choose the bracelets, it's a super quick process for them to zap it on. I had a great experience with our associate and she was super friendly and helpful, but I have to admit, this is a pricey experience for sure.

I'm so happy with our experience at Silver + Salt. I am not permanently iced up, no goin' back now…read more We found this place because of Tik Tok, and apparently so had everyone else. We walked in thinking we could just get bracelets same day, we were very wrong. They were so booked out because of the new rush, that we had to schedule out online, which was a little tough with our schedules. We walked in and there wasn't anyone there, but we were still turned away, which was a bummer since we drove quite a way for this, but I'm sure they have to turn a lot of people away to respect those with appointments. I went in knowing which chain I wanted, until I tried them on in person. There were so many great ones to choose from, especially when my boyfriend noticed the person who was helping us on had a black chain, which was not one of the options presented, and he told us we could oxidize the silver chain options to make them black. So not only are there silver, rose gold and yellow gold options, but there is the hidden oxidized silver (black) option! I could tell my boyfriend wasn't 100% happy with the chain choices, until they happily offered to oxidize his, and now he loves his chain! I went with a very dainty chain, which is very much my style, and we wanted to test it out to see what it was like not being able to remove something. But now I think I want more

Fabulous seller. Love all my beautiful purchase ring, necklace, bracelet, earrings. I recommended.read more

I was surprised by my amazing boyfriend with the most beautiful GIA diamond ring for our 6 year…read moreanniversary. It is the perfect fit, elegant and classic. He said the salesperson was very helpful in walking him through the diamond buying process. They carried many styles and cuts. I will definitely be coming in to check out their jewelry myself and add to my collection.

My 14K gold wedding band got bent out of shape so I stopped by Nguyen Vu Jewelry to have it…read morestraightened and polished. I was behind schedule and arrived right before their closing time but Monica welcomed me in, quoted me a fair price and returned it to my hands in just 10 minutes or so. She was very kind and attentive to my needs. I would recommend them and will be back in the future! Thanks Monica!

I came with my friend to try on some rings, and the owner was super helpful in helping find a piece…read morethat I liked! She was very friendly and attentive, offering suggestions on which kinds of styles would suit me. I am satisfied with the prices and selection, and I would come back again.