Everything from booking to tour guide was exquisite. John McKinnon was our tour guide He was very…read moreengaging and entertaining. He was very knowledgeable of the local area as well as the history of Niagara Falls. Between my wife and me, 4 thumbs up.

We had the best time on this tour! John was our tour guide, and not only was he knowledgeable about…read morewhere he was but he had a bunch of fun facts about the area. He really gave us a GREAT tour. This tour was really worth the money. If you get the package with all of the extras, take advantage of them. It's so worth it. I can't rave about this company enough!

"An Incredible Niagara Falls Tour... Just Don't Miss the Bus"…read more What a tour. Seriously, worth every dollar. From start to finish, this was an extremely professional and well-organized experience. The tour guide was knowledgeable, engaging, and kept everything moving smoothly throughout the day. One of the best parts is how convenient the pickup system is -- they have pickup locations near all the major hotels in Toronto, which makes the whole process incredibly easy for travelers. There are several add-on options for the tour, and I highly recommend three of them: 1. The boat ride into the falls 2. Journey Behind the Falls 3. The helicopter ride The helicopter ride especially is one of those "you only live once" experiences. If it's outside your budget, though, the boat ride and Behind the Falls are still more than enough to make for an amazing full day. One thing I'd personally skip is the tower stop. The views are fine, but honestly the tower in Toronto is much better. Now for the one major warning: the cancellation and rescheduling policy is brutal. Even if your flight is delayed or canceled and you provide proof, you are still out the full amount. No refund, no reschedule, no flexibility. We learned this the hard way after our flight got badly delayed. I contacted them hoping to move our booking to the next day and basically got told, "good luck and goodbye." That said... the story has a happy ending. We ended up sprinting through the airport, grabbing a taxi directly from the terminal to the pickup location, and arrived at 8:03 for an 8:00 AM pickup. I had been communicating with them during the chaos and they agreed to hold the bus for five minutes. We used three of those five minutes like it was the final scene of an action movie... but we made it. In the end, I absolutely recommend this tour. Just book carefully, maybe avoid scheduling it immediately after your arrival flight, or get travel insurance for peace of mind. If you plan ahead, you're going to have an incredible time with a professional, organized tour company at Niagara Falls.

What a great day!!!! Our tour guide, John, was so helpful and knowledgeable. We had options and he…read moremade sure we were all organized. John was punctual and it was a flawless day!! I highly recommend this tour to everyone!!!

This was pretty good. My students were going on a trip to Niagara Falls and we were super loud…read morebecause they liked the scenery, and someone in the back was obsessed with billboards. So we had the windows covered and everybody was still loud so they all had to repeat the year. Other than that, pretty good!

Took this tour 2 days ago. Booked it at their office somewhere between Buffalo Airport and Niagara…read morefalls when we got lost driving (I just KNEW my GPS had Canada loaded, but it did not.......) Anyway, Jim, the tour salesguy assured us that the tours would cost more when we got to our hotel. As we were staying at the Marriott Fallsview (which is is not cheap) we had already said we would try and cut down on other "luxuries". Jim was right, the hotel tours were more expensive. We paid $84.97 total pp for a 4 hour tour which included Maid of the Mist, Journey Behind the Falls, and a few other stops. Nick, our tour guide picked us up on time and he was wonderful. Lots of jokes-- some were funny, the ones that weren't were still funny b/c they were cheesy. Overall, a great and informative guy--even told us where to get good, cheap food. Now, why is it cheaper than the other tours? While everyone else is riding around in the comfort of a climate controlled bus or one of those modern mini-bus/vans, we were shoveled into a white (off white due to age) 14 passenger dodge van. Yes, the regular old style dodge van. No climate control -- it was either too hot or when we opened the window to get air, the draft was killing me. I didn't say anything about the draft b/c I had already asked for the window to be opened. Stepping in and out of the van you could see massive rust. Seats were not comfortable b/c remember, you're in an old van. The saving grace of this tour was the great and informative tour guide, who also doubles as the driver, Nick, and the cost.

excellent tour guide Sash and driver Michael. hotels clean…read moreand comfortable quick and easy system loading and off loading,

We recently did the Presqu'ile National Park & Old Mill Alpacas day trip. We had lots of fun…read moredespite the iffy weather. Our tour guide Charmaine is very organized & friendly. It was so nice that everything was laid out clearly. We knew how much time we had for each activity. Our first stop was to the national park. We were getting intermittent rain alternating with sunshine so it was pretty wet. Also the park is on marshlands so even more wet than normal land! lol. We got dropped off by one of the board walking trails. It's very scenic & beautiful despite the rain. The sun came out at times. So nice to get some fresh air & there were birds, frogs, fish all around. Our next stop was at the Presqu'ile lighthouse, beach & visitor center (all near each other). The beach is small & rocky but it was so nice to be near the water. After the lighthouse we got to wander around the small visitor center. It has two single washrooms, a small history room, & a small gift shop. Next was our lunch stop at the Big Apple. There are around 4 food trucks outside the main building. There's a petting zoo also. Inside the main building there are washrooms, a candy store, baked goods, souvenirs, a burger joint & a bar. I liked the big apple but it would be hard to get there without a car. I liked that we got to pay for our own lunch because that also meant we could get whatever we want. Sometimes the day trips include lunch & has a limited menu especially for people with food intolerances. After lunch we got to go to Old Mill Alpacas. Here we got to feed the alpacas, and walk the alpacas. The owner of the farm also did a quick talk about alpacas. It was very interesting! Because of the rain it was muddy of course so we got dirty but I didn't mind as I was prepared with my waterproof boots. Also short trips informed us of weather conditions in an email before the day trip. After the alpacas we had a 30 mins break for dinner at a highway enroute rest stop. Too bad these enroute places don't have better food options. Anyway short trips has no control over that. Our drop off was on time. Overall we really enjoyed our tour with short trips. We would go on another tour with them for sure. Since we don't drive or have a car this is a really nice way to see parts in Ontario we wouldn't normally be able to see.

Our guide was very knowledgeable about the area and made sure all our questions were answered. Tom…read morekept us engaged and made recommendations on things to do. We had a great time and would highly recommend him as a guide.

basically they false advertise on Viator to include a journey behind the falls, lunch, and a boat…read moretour for $379. We get on the tour, and turns out it's only the boat tour, when I see the tickets online for $100 total. They scammed us !

I was part of a group of 38 who went on a 3 day chartered Landmark bus trip from Rochester NY to…read moreNYC to attend the UP Open Tennis tournament on 9/4-9/6/15 Landmark provided two drivers (one in training) on the trip down and one on the return. While the drivers were pleasant, they appeared very inexperienced and unfamiliar with NYC streets and the routes to and from the tennis center in Flushings Meadows. They also had difficulty driving within the lanes and avoiding curbs in the tunnels. The trip is normally 7 hrs and we quickly learned that the air conditioning was not working on this hot and humid weekend. When the first person went to use the toilet, they also learned the light inside the small compartment did not work. The drivers acted surprised. We also learned that the drivers were unfamiliar with NYC streets and the hotel location. They had no written directions and attempted to use a GPS, but it was for passenger, not commercial vehicles and didn't provide any guidance on restricted NYC roads and low bridges. This was especially problematic on the trips to/from the hotel and the tennis center on Friday and Saturday. The driver eventually asked passengers to navigate for him, which they did for two days. But the driver could not find his way in, out of the tennis center or where to park the bus. In summary, I would never go on another trip that used Landmark buses and drivers. The trips took longer than necessary do to the lack of experience with the area. I have no confidence in who they hire, what experience they require, who they assign to drive on trips, no pre-trip checks of their vehicles and the apparent lack of any training and support to drivers. For example, the driver said he had to travel an hour away to NJ to park the bus overnight on Friday & Saturday. He was unaware of where to park in NYC. This was truly an unbelievable experience that other people should avoid.

From the owner: A full service transportation company, headquartered in Niagara Falls, USA.read more

We had an amazing time in NYC , as you know we had a group of 46 People and every single person had…read morea great time. Bus - Was Super Nice and Super Clean Driver - Hugh was the Best , from his knowledge of the city , from his hospitality and willingness to lend a hand ( Loading and Unloading ) I sat in the front seat and really enjoyed our conversation Hotel- Was Great super close to the city ( I accidentally misinformed everyone telling them breakfast was included because I looked on their website and it said Breakfast was included ) I took full responsibility for that, I didn't realize it didn't include group reservations. My Fault :) Drop-Off / Pick-Up - Only suggestion would be to have the DO/PO @ The Empire State Building - Seems to less congestion . It was Super Busy @ 1 Penn Plaza Driver - He was too good not to mention twice , just a super nice driver that seemed to really enjoy his job and spoke very highly of your company. It's always nice to be around someone like that Thank You Both for Working with our Group , We look forward to traveling with you again

Recently took the New York shopping trip. My first time on a motor coach. A very convenient way to…read moretravel and we had a great driver, her name is Linda and she was very professional, kind and a great personality. Linda was really nice to contact the couple of people who were not at the location to be picked up at the appropriate time. That was very nice of her. Would travel with this company again . Sharon czajka Elaine ursin

Well, my review is a little different than most. What could have been disastrous, turned into a…read morewonderful, experience full of humor and knowledge. My niece had booked a bus tour for her family and myself to celebrate my recent retirement. The night before, we received notice that the bus had broken down and it looked like our adventure was going to be canceled. We were surprised when the owner/operator Joel, offered to salvage the experience and still meet us at the Richardson complex to give us a walking tour of both the newly renovated area as well as the spooky abandoned space. It was pretty cool as it was just the 5 of us and him. Joel is a wealth of knowledge with a humorous twist as he led us through the gorgeous reimagined hotel areas. He actually sat us down and explained how the former psyche center operated and took us through some gorgeous areas full of architectural treasures, mosaic tiled floors and some really interesting stories. Then it was on to the abandoned areas. It's incredible that the complex could get this dilapidated. It will take generations for this place to be fully restored. Joel's personal stories and desire to tell them really made the experience. He definitely turned what could have been a disappointment into a memorable experience. I easily forgot about the bus portion of the tour and will remember the fun facts and the personal touch that Joel provided for us. Even the most seasoned Buffalonian will find these tours interesting and fun. I can't wait to go again when the bus is fixed, but then again, if it's not, Joel can turn the experience around! Thank you for the extra attention! It made all the difference.

Took the historical tour and it was much better than expected. The guide was great and kept things…read moreon a humorous level. It was fun while learning things about the city I've never known. Booking was easy online and they have different types of tours. The level of value you get on this tour is unmatched. I'd like to do the chicken wing or tavern tour the next time I'm in town.

An amazing adventure. We took the Forest lawn cemetery tour. You meet at the Wendy Center, check…read morein, and check in for the trolley. Our docent (Rebecca) was excellent. So much information, fun facts, and a few special guests. The 2 hour tour could easily have been 3-4 hours. Wonderful and fascinating facts about Buffalo and the people. You can sign up for the tour on their website. Book early it is quite full

Come see some ghosts…read more Red Jacket is buried here. There's a huge statue in his honor by the Delaware Ave gate. In front of his huge statue are a number of other Native Americans who were significant in some way. Come see the sphinx, there's only one here. Near Hengerer, where you can have tea (if you remember those days). The tall blue spire is here too - from the Sears home catalog (first of its type). You could order your own spire from the catalog. Irving Berlins first wife is here, she died soon after their marriage. Come find out how many former Mayors of Buffalo are buried here. Learn about the history of motion pictures in America. This is a trolley tour of forest lawn. The trolley fits perhaps 30 people and starts on time. So be on time. You can reserve online (tickets cost depending on your subject and length), or chance it and go to register when there. Twice I've had the same docent and she's really good. She's been doing the tours for over a decade and really does seem able to answer any question. It's a few hours that will give you tons of interesting and fun info. Well worth the price of entry.