I used this company for tours and shuttle to and fro airport…read more The 4 times they picked us up the drivers were professional and courteous. They gave detail about the area from personal experience. The drivers that drove us were from Niagara so knew the area well. I would totally use them again. Not sure why they have a low rating.. But hey, you can't please everyone, right?

The quoted price sounded great ($55 from Niagara Falls to Buffalo airport) but they get one star…read morebecause THEY DIDN'T SHOW UP. I reserved this over a week in advance and then confirmed a day in advance and got an email saying we were all set.

I work at the airport in Niagara Falls NY and have used Area Taxi for both personal and customer…read moretransportation to and from the airport. The service is fast, reliable. The drivers are professional, courteous and knowledgeable about the Niagara Falls area. I highly recommend Aero Taxi and they will continue to be the only company we use for our transportation needs.

Tour date was 6/15. Steve was fantastic, great energy, had a lot of history to share on the falls,…read moreand did a great job keeping the group together. I really like how the folks who organized the tour make it a point to talk to all the folks in the group to try and get to know where everyone is from and a little about the family. It felt personable and not like you're another body on their tour but that they genuinely want to know where their "guests " are from; not just another customer. I would recommend their tour to anyone looking to do one. Maid of the mist was the coolest experience! What a view of all the falls. Would recommend a camera with a handle of some sort. Horseshoe falls was windy and wet! I was worried about dropping my phone. A lot of people start pushing to get to the railing of the ship. Not everyone on the boat is from your tour group. We got on the boat and stood by the side rail of the boat to get the view. My son and I were standing there by ourselves and people start filling in. As you get close to the falls people push you out of the way to try and squeeze in to get their photo. We were literally pushed out of the way. Hence the reason I was worried about dropping my phone. Cave of the winds also an experience but not what I was expecting. Maybe I didn't do my research but, I thought it was something different. The staircase down to the falls was pretty cool, you really get a glimpse of how powerful the falls are. You're right up there next to the American fall, it was very wet and windy. I got a little nervous, if you drop anything, it's gone. Hard to take pictures with hurricane force winds and the amount of water coming at you. Definitely suggest a camera with some sort of a handle or something. Saw a certificate in a gift shop that said I survived the hurricane winds of cave of the winds...had I have known it was going to be what it was I might have chosen not to do this part of the tour. But at the same time it was a pretty cool experience. I have no regrets doing it, just wasn't expecting to get blasted and soaked by the falls!

If I could give a zero, I would!…read more I had the same experience as another customer with this company! When I presented my tickets, I was told that my tickets would not be honored and I would need to purchase new ones! The worst part is that the tickets I purchased by this scam company were $25 more! I paid this trash company almost twice as much! I booked them through Viator and Viator needs to do a better job of vetting their contractors. I have contacted my credit card company, disputing the charge! Do not use this company, at least for Niagara Falls Maid of the Mist boat ride.....go through Maid of the Midst directly!!!! Total disappointment with this company!

First time taking a medical transport with them I was instantly impressed. The vehicles are…read morespotless inside and out free of garbage and smell, drivers are very very nice and very safe drivers. I never had to wait more than 10 minutes for my ride home, they call a day ahead to remind you of your pick up time, and if you have to call the office they are so friendly and helpful. Keep being awesome Aero, Thank you!!

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Used Misty Thunder for a wine tour the other day and the driver was nice, we had a blast on the…read morewine tour, there was even a bathroom on the party bus! The inside of the bus was nice too. Giving them 4 stars because the sound quality when playing music sounded like the speakers needed to be replaced.

If I could give them no stars I would. My husband won a gift certificate for 2 free hours from a…read moregolf tournament he went to. We thought maybe we could use it for our ride home from a wedding in the beginning of October. My husband attempted to get a hold of someone 2x- the first time someone said they would call back and the second they said their computers weren't working. So I did some digging around and noticed the website is not working and they have terrible reviews. I still decided to give them a chance. So I called and asked if they were still in business, their answer- "oh yeah! We're one of the biggest in wny". That was lie #1 of the many the owner, David Miller, gave me. I must have talked to him over 5 times in the course of 2 weeks. It was always "I'll call you back" "oh I was trying to get my computer to work, I'll CALL YOU BACK" never once did I get a call from him. Why I wasted my time for that long, I don't know. It was 3 days before the wedding we were going to when I decided to email him that I would no longer want to work with such a scam artist like him. He constantly gave me the run around. It should have been one phone call and done. Do yourself a favor - do not waste your time, Uber is so much better.

I missing my PS4 and I was overcharged Bad I wouldn't be…read moreusing these guys not professional and when I booked them it was 195 for three hours but when they was done the tried to charge me 195 an hour all around bad business

horrible manners when sending estimates with the wrong inventory. no apologies when sending a new…read moreestimate with no changes, no answers regarding availabilty. I gave up after 3 emails exchanges with no answers no changes in the inventory and no apologies. their estimate is a long hurdle of legal binding agreements however... don't get fooled by their fee lower than other movers company it could become very expensive