I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time they told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again. read more

made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even dropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware! read more

Nice Guy Auto & Transmission - BS work - Auto Repair Near Me - Norfolk, Virginia

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I want to say these guys mean well but it seems to always be something with them. Their desk person (customer service rep) is a great guy but when it comes to solutions, the technicians always seem to come back with no specific news on a repair. You pay a diagnostic fee and get half of an assessment on the problem (it's been twice now with them). Then they recommend you take it somewhere else for the fix...which is like what is the point of having paid an outrageous diagnostic fee. I will say they honored the diagnostic when my check engine light came back on after visiting them (they give 30 days). Previous car I brought them, they didn't have a solution for the fix, telling me it was basically totaled, BUT the mechanic wanted to buy it off me...I always found that to be odd. read more

This place will tell you that there is a problem, or create the perception of a problem with your vehicle, one that does not exist. This place is the reason why I don't trust mechanics to touch my '96 4Runner with 375,000 mi on it. They think I'm a sucker coming in the door, and told me things are wrong with it that aren't, likely because I'm a female. I'm not naive to the fact that my vehicle has issues given the age and mileage. I've had this vehicle for 26 years and I know most of what goes on under the hood and elsewhere on it. I decided to trust Nice Guy Auto to simply change the oil. Less than 24 hours after getting it back from them, I noticed a very large oil spot under it, about 8-10 inches wide. I touched it with my fingers to validate what it was, fresh amber oil. I checked the oil and found it to be low on the dipstick. I took it straight back to Nice Guys Auto and told them what I had found, assuming the oil plug or filter was not tightened, something simple, just human error. The next day they call to tell me, they've looked at it and there's a lot of oil all over the engine, which admittedly there is, some of it fresh oil, looking like it had been poured on it instead of in it. Their paper assessment on the invoice read "rear valve cover gaskets need to be replaced, maybe the oil pan too, will start at the top and work their way down". Mind you, it was not leaking at all before they changed the oil. Not a drop on my clean concrete driveway, and then all of a sudden it's leaked almost a quart of oil in around 24 hours? I told them no thank you, we would be picking it up and I would be taking it to my mechanic. I took it to my regular shop, which is quite a drive but well worth it, and showed them the recommendations from Nice Guy Auto. My regular shop had changed the valve cover gaskets in November of 2023, and driving barely 5,000 mi in the time since, I knew they weren't the issue. My mechanic checked it thoroughly and found nothing wrong with it. So did Nice Guy Auto make a mistake or was it a deliberate attempt to try to sucker someone into unnecessary work on an old truck? Either is possible. I am thankful I saw the problem you all created before enough oil had leaked out to tear up my engine. The first picture with my hand in it was less than 24h after they changed the oil. Second picture is 6 days after they "checked it", reporting on paper, that the valve cover gaskets, etc needed to be replaced. No leaks. No additional work done. read more

Nice Guy Auto & Transmission - Auto Repair Near Me - Norfolk, Virginia

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The best auto repair people in Hampton Roads. Have been going to Nice Guys for 4 years and, with every visit, they surpass my already high expectations: extremely prompt, competent, and reasonable when it comes to pricing. I hesitate to submit this review because I don't want their shops to be inundated but I have to let people know: THESE GUYS ARE THE BEST! read more

They were incredibly patient and flexible with my awkward work schedule while I squeezed in an oil change I needed badly for the day. Appreciate them! read more

The folks at Nice Guy replaced the AC on my car during a brutal heat wave. They beat the estimate I had from a national chain by more than 30%! On top of the $ saved, they guarantee the work with a significantly better warranty. read more

This service garage is at 804 Orapax St, Norfolk, VA. We wasted a lot of our time, trouible, and some money on a Lyft rides after work, TWICE. They couldnt fix a tire speed sensor after two days. They had the car all day on a Fraday, and assured us, "guaranteed" in fact, that if we brought it back on Monday they would be able to fix it. Nope. The car was brought to them a second time, first thing in the morning, again. They had the car all day, again. I show up at closing, and the car hadn't had the work done, again. Both times there was some excuse. Very annoying. I am not sure what is going on, but they are having problems getting their work completed when the say they will. read more

This is the only shop I'll bring my vehicles to especially for big jobs like timing belt replacement. This time around I was at the Orapax location and the staff was just awesome. They are so kind, patient, and helpful... This is the type of experience I want when I'm spending my hard earned money on vehicles I drive daily. Big shout out and thanks to Damien and Paul who were really involved in taking care of me this time around. read more

I LOVE the Nice Guys & Gals! THEY DID IT AGAIN! Seriously, I've had some pretty serious repairs quoted and they have ALWAYS been the most reasonable for what I've needed. In addition, I TRULY appreciate their communication. They will call and check in on your repairs' progress, give you an ETA for part ordering, completion, etc. I couldn't ask for better customer service. Courtney, James, and of course Jason, the illustrious leader :), have always been so awesome. Finally, their work speaks for itself. Effective troubleshooting, diagnostic work and knowledgeable people will keep any vehicle and it's owner satisfied! Call them and see for yourself! read more

Absolutely would never recommend going here. I needed to get a safety inspection done here nothing special and be on my way,but after the inspection they came back estimating over three thousand dollars in repairs to pass inspection. I took my vehicle to a different and more mainstream shop the very next day and they passed it on inspection without a problem. Do not go to Nice guy auto. read more

Fast! Honest and fair priced to have my rear tire mount installed. Will be back again for future mechanic work! read more

Liars and deceivers... These people are the most lying people in the area. They are deceiving the people. I had a noice a noice in my front tires. After spending over $1400 they were not able to fix it. When you first go they are very nice. But they deceive you later on and will tell you this part of your car is really serious damaged and need to be fixed immediately. But after spending thousands of dollars you will see no change. read more

This place seems like a rip-off. I went in to get a tire puncture repaired and was told a tire patch would fix it but it would be extra work so it would be $50. I agreed. After that I heard the technician tell the front desk person James that the steel belt is broken in the tire and that he recommends not driving on this and getting a new tire. But James never told me this even though this is a safety issue. I talked to the technician in the parking lot and he again told me the steel belt in the tire is broken. I found out after coming home and feeling my car vibrating all the way back home and talking to others that steel belt being broken is considered a non-repairable tire per industry standards and is a safety issue!! So I called back and they were completely unapologetic and tried to deny that the steel belt was broken when Brad the technician himself had told me this. Then they said they can get me a new tire but cannot guarantee it will be the same brand as my other three tires. I asked for a refund in that case because they "repaired" a tire that was non-reparable, and which put me at risk for a tire blowout and also couldn't get me a new tire to match the other tires, but they refused. This is a serious safety concern. But they just seem to be all about the money instead of caring about customer safety. I went to another place and they told me right away this is a safety concern and got me a new tire. This after I already Wasted money at this place on a tire that's unusable. Seems like a rip-off. read more

Best place I've been to. Honest and good service. Helpful and informative. Id recommend anyone here.

What can I say that hasn't already been said? They are an awesome auto shop! When I moved I was worried about finding a new auto shop since some other shops have been known to not be *as nice*. I was pleasantly surprised when I found Nice Guy! The mechanics and front desk staff are so nice. They explain things and I have never felt like they are trying to rip us off. The prices are fair for the work/cost of parts. I would totally recommend giving them a try next time you are in need of some work on your car! read more

I needed an oil change for an upcoming trip. I called multiple places and no one did mini coopers except for the dealership which cost way more than I was willing to pay. Jason at Nice Guy Auto was upfront about the price and assured me they did take care of Minis. I arrived at their new location at 845, and was out before 10am with exceptional service. Not only did they change my oil and filter, they also made sure my tires had the proper air in them for my road trip. This place is a true gem and I'm only sad that I didn't find it before moving out of the area. read more

Rarely write reviews but feel like we need to share.... We took our car here to get the transmission replaced (got ruined from a railroad track, was in good condition before the incident and had wise car people look at it first so we knew exactly what was wrong). Was one of the better quotes in the area, plus the place seemed clean. On the ride home from the car being "fixed", it made a new weird noise while driving, esp while accelerating which we got on video. First drive to work and it overheated. Took it back to the shop, they looked at it and said that it needed a new radiator. And that it was not their fault and that we would have to pay over $1000 more dollars to get it fixed. (cost $250 to do it ourselves, with buying supplies from scratch not in bulk) Yet, the radiator was in good condition before we took it to the shop and it has never even came close to overheating before. Every part by the radiator was in perfect condition after the accident! YET they still said it was not their fault.... Dont worry, it gets even better sadly. Well we did it ourselves with the help of several car people, crazy enough, there was ATON of transmission fluid in the radiator. We had to flush it many times, and are still working on cleaning everything out. Really wish the reviews were still true sense we trusted them with our car during a crazy time....But instead they made our car undriveable and refused to help. read more

He's more than just a nice guy, he's fam, A REAL M**************R *Mechanic-er So, I called in last minute to see if he could do a quick inspection of my Honda CR-V before a weekend-long trip and in a friendly tone, he replied: "yo, roll through. I gotchu!" I was worried about any critical issues that needed to be fixed to avoid potential hazards on the road, while also worrying whether I'd be met with a finaglin' weasel typical of most auto shops who try to convince you that you hella delusional gurl, that your 4 banger got 99 problems, but a switch ain't one--but NO. That was not my experience here at all. Jason was honest! He only pointed out what needed to be changed (ie. brake pads, spark plugs) and I appreciated his efforts to save me papah. Above all, he was more concerned that I would make it safely on my trip! read more

I always go to these guys for car issues that I can't do in my driveway or don't want to deal with. They're honest and you know what you're paying up front. I highly recommend them. Support your local mechanic and stop going to those corporate stores! read more

Love this shop! They saved the day (and us a lot of money) once again! We come here for all our car issues. They even fixed our AC recently! Always do a great job at the best price. read more

DO NOT GO TO THIS PLACE!!! THIS OWNER IS A SCAMMER!!! I went to NiceGuy on Dec. 15th requesting the following: State Inspection, front side markers, head light aim, and rear brake shoes replacement. The owner himself, a short tempered, bipolar white guy with a mustache, could not give me an exact quote prior to dropoff. They did the work I requested and called when finished. when they called, I asked how much I was spending, the owner himself told me around $300. When I arrived, my total was $608.73!!! When I asked why, I was given an EXTREME AMOUNT of attitude from the owner as he raised his voice at me claiming that he quoted me over the phone at $560 which never happened. He only got angrier when I told him I never received that quote. He preceded to continue to get angry when I asked him why he was give me an attitude and when I asked who runs the place. He continued to get even more angry when I called him out for LYING to me and proved it in front of him and the people who work for him! Eventually, after swiping my card and signing documents, he handed me my key and said "GOODBYE, PLEASE DON'T COME BACK!" So, for any of you out there looking to have any sort of work done on your vehicle, DO NOT COME TO THIS PLACE. THE OWNER IS A SCAMMER. HE WILL CHEAT YOU OUT OF YOUR MONEY AND MAKE YOU PAY TWICE AS MUCH AS WHAT THE WORK ACTUALLY COSTS!!! THE OWNER IS NOT A PEOPLE PERSON. HE HATES CUSTOMERS WITH A PASSION!!!!! This place will be in the ground before we know it! Hopefully the employees prepare for this and look elsewhere for work cause this place won't last much longer. I HIGHLY SUGGEST YOU DO NOT COME HERE AT ALL!!! read more

They told me to drop my vehicle off Friday afternoon so they could look at it first thing the next week. The only reason I dropped it off on Friday was because they told me they'd put it in a secured fenced in location behind the shop. Instead Saturday morning I drove by and my vehicle was sitting next to the main road and unlocked just waiting for someone to go through and steal my belongings. read more

Initially I was greeting and welcomed by Jason. But it quickly turned into the most terrible experience. He seemed very overwhelmed due doing admin work and mechanical work so when he came to finally speak to me about my car he quote on quote said " your mind is fucked up". All because I was asking mechanical questions as he is the professional. I found that very offensive and inappropriate. He wasn't able to complete all the services I wanted and upon asking questions I was concerned about his level of knowledge especially being the owner / manager. I would not recommend. read more

I needed my safety inspection for my car and so I called to see if they could do it the day of. It was already 3pm so it was pretty late to get a walk-in; but they scheduled me the next day. I got there about 20 minutes early and he took my car in right after I finished some paperwork about the car. The inspection was quick and I was in and out after 25-30 minutes. James was the man at the desk who helped me out with the appointment and was nice and courteous about the "wait". Jason was the tech who handled the inspection; he saw nothing wrong and stated as such when he handed me my keys. Amazing work for such a simple task. Great place! read more

Update: I went back again for a big list of concerns... I had a tuneup, an oil change, ball joint repair, a tire balancing and rotation, and a brake adjustment. Once again, Jason and his staff did a great job, in a timely manner, at a great price. I really trust the owner's work ethic, and generally like his style. Jason is my go-to mechanic now. read more

Jason is an awesome guy with a great mustache! I needed my U joints replaced on short notice and they got it done SAM DAY for a great price. Based off the other Yelp reviews I felt comfortable leaving my truck in their hands. Unlike most mechanics they charged me a very fair price for parts and labor is below average especially for their above average work. Jason also kept me updated throughout the day which is awesome. I really can't say enough good things about Nice Guys. They will be my new go to for myself and my friends in Hampton Roads! read more

Absolutely love this shop, I bring all my cars here and I haven't had a single issue. They get a little busy but are quick when you get in

Let me start by saying, "AMAZING." I took my Chrysler 300 in for an oil change and have the air conditioner checked. I had no appointment and the gentleman at the desk (who didn't know me) said so you're here for your oil change. I was impressed. He then told me it would be about an hour before they could get to the car. I said, no problem I have to do another errand and I will be back and I will wait. I did my errand, came back and the car was already in the bay. Once agian, I was impressed. Then while waiting I over heard another customer who said, "I will never take my car to any other place because, these guys are honest, friendly and will only fix what needs to be fixed." So, if you n eed a place to call your place to get your car worked on, this is the place. read more

This was the best experience I have ever had trying to fix my car. They tried to do the best they could and with the cheapest rate. They really care about fixing your car and not screwing you over. They even were upset that they done everything and the problem still wasn't fixed they told us to come back so that they could fix our problem. They really are nice I would recommend them to anybody. read more

Love Jason!! Very nice guy! Went and got some work done for half of the price I was quoted from mechanics around me (I live on the peninsula and while he is on the south side). It's worth the drive, good quality work for a affordable price and he is so cheerful. I gave it a four star because last time I got work done, one of the other workers were there and was a little stand off-is when asked about tuneup and oil change. Guy was a bit lazy about getting me an estimate. I told him not to bother and left. I just know to consult with Jason for my service. Won't let one bad apple spoil the bunch for me! But tell your friends this is a good spot for service! read more

Bought a used 91 Jeep that unbeknownst to me, was about to give me some work. A week or so after I bought it the Hydraulics for the clutch had blown. I went to Nice guys and spoke with Jason about it. He did a couple tests, walked me through what he thought it was and was very thorough about it. I felt comfortable leaving it there based on that interaction and the yelp reviews. That process turned out to be a long one, but everyone at Nice Guys stuck to their word, honored their warranties and probably gave me the best deal in town once it was all said and done. Took my Jeep back a couple times for other work and they consistently do really good work, take the time to walk me through what they did and give me tips or pointers on things I should look into myself or have them look into. I never feel uncomfortable, or taken advantage of. Military friendly with a 10% discount. I would recommend them to anyone in search of a new mechanic. read more

I first went to Nice Guy Auto for an oil change on my Lincoln. They were so professional and very knowledgeable. Recently I had an flat tire on my Acura TL, I called around to find an good tire for an good price. I decided to call Nice Guy Auto, not only was they able to give me the beat price hands down in Tidewater for my tire. But they also checked all my other tires as well. They are the best hands down. Love all the work they do for me. Next time any one needs any auto repair please call them First. read more

They really live up to their name! Chaz and Andre were so helpful when we our car wouldn't start and we bought it in for it to be looked at. Our car engine blew up and they were so informative and honest about what needed to be fixed. They even helped us get the car to the dealership because we still had warranty on the car. They were helpful every step of the way. And although we didn't get the car repaired there we will be going back for any future car issues read more

This place is great! Jason is super honest, friendly, punctual, and does quality work for a really reasonable price. You honestly can't go wrong by taking your car here. read more

Put rear brake pads on my car pretty fast and overall they are actually really nice and prices aren't ridiculous in my opinion. Jason makes you feel comfortable as soon as you meet him and is easy to talk to. (Also to note that this is a small business which I typically love to support) read more