I called this shop after being recommended & asked if they could replace my ball joints. The…read moreowner, JT, obviously didn't want to do the job. He asked me if I called other shops (I should've hung up on him). What kind of a shop doesn't do ball joints??? He finally agreed to take a look at the car. He made a big fuss that he would have to replace the lower control arms to replace the ball joints. WRONG! The ball joints are separate from the lower control arms on that specific Toyota. What an amateur!! It took him 2 days to change 2 ball joints & 1 tie rod. Then, I had to get an alignment somewhere else. A week later, I heard a noise coming from the front driver's side wheel. I took it back to the place who did the alignment & they showed me that the wheel bearing was damaged. Since JT & his crew had to take off the wheel & steering knuckle, I had no doubt that he destroyed the wheel bearing. It doesn't stop there - he didn't even secure 1 of the ball joints to the control arm. I would NEVER EVER go back & deal with this idiot JT. He gave me a sob story that he downsized after COVID & only does small jobs. Meanwhile, his sign says "We Do It All". Because of him, I fix my car myself.

JT has been saving my butt for years with my Lemon of a…read moreJetta GLI. I was beyond broke living in Norfolk and JT was the one person I could trust to work on my car. He came highly recommended from his nephew whom I served with. Every time I had a problem with my car I would take it to JT and I rely on him to fix my car without taking worrying about getting rip off like at other mechanic places. His work was superb, would absolutely go back to JT if I was still in the area. Thank you for not taking advantage of a young broke sailor :)!

University Car Care is the best! I know nothing about cars and I always feel comfortable trusting…read morethe team with their recommendations. Seemingly competitive/reasonable prices and they are always happy to explain whatever is going on with my car. Flexible, accommodating, and reliable.

I have patron University car care for many years, and they never fail fixing the problem. But this…read moreyear, Times have changed. My Tahoe failed inspection because of a constant brake light, ABS. When I Ask the owner if at any time when the break inspection occurred Could the wire to sensor have accidentally been pinched disconnected, bumped or debris covered the sensor, He replied " are you trying to say we sabotage your sensor?" Immediately I replied ,"no", informed him I was reading from AI review. Then replied , why would you say that. I called you to tind a resolution and your recommendation. I exclaimed, I'm trying to resolve a problem, not be a problem and I came to you because you're the professional. His mannerisms didn't change, did not offer solutions and directed me to go elsewhere. Appalled and frustrated, the call ended. After 10yrs, needless to say, I Will not return to have my truck reinspected nor patron his business. I WILL miss RICK, a mechanic YOU can TRUST. JOSH's response alone and accusation was defamation of my character and integrity. He showed no self control and a total disrespect to me as a customer.

Super nice and honest folks. Reasonable pricing as well. I will be returning for sure!read more

Friendly, quick, and clean. I used online to schedule appt which was easy and had suv inspected in…read more35 mins.

Complete bait-and-switch. I looked up tires for my son's car on the main website. Chosen tires in…read morehis size for his car were Continental PureContact LS in 225/45R17. Lists on the national website for $153.99 each. Reserved them and scheduled an appointment 3 days later. When we got there, the manager (Elijah) said he didn't stock those tires at all, would need to order them, and the price on the website was wrong and they were $100/tire MORE expensive ($400 more in total ABOVE the quoted price). Told him this was unacceptable and showed him the national website. When asked if he would honor the advertised price, he said No. I was met with a shrug and "Well, there's nothing I can do." Needless to say, I did NOT buy those tires. Will not be back for any reason.

I recently called in order to inquire about the cost of getting a tire replaced. The receptionist…read moresounded short and agitated by my call and inquiry/quote information: "Tire size? Ok, one ninety seven.". How about saying something like, "Yes, I can help you with that information for a quote. What's the tire size, please?" I guess my business isn't desired. My family will be going elsewhere.

I've been coming to Christian Brothers Automotive since moving to the East coast in 2022. This is…read morethe best repair shop our family has ever been to. We completely trust Kirk and the team to be honest with us.

Very disappointing experience. I brought my 2012 Audi A6 in for a coolant leak. The shop diagnosed…read morea leaking water pump, which I authorized them to replace for $1,728.13. Shortly after the repair, the coolant reservoir was completely empty again. I immediately returned the vehicle and was told it was likely due to air pockets in the cooling system. They refilled it, but within hours the coolant warning returned. By the next morning, the reservoir was empty again and there was a visible coolant puddle underneath the vehicle. I documented everything with photos and contacted the shop seeking a resolution, but unfortunately they have not been helpful in resolving the matter. I understand repairs don't always go as planned, but I am extremely disappointed with how this was handled after the original problem persisted. Based on my experience, I cannot recommend this business.

All around great place to do business. Nothing about your vehicle needing service is ever fun, but…read moreits nice having a kind professional address your need. John seems honest and trustworthy. A definite plus!

These guys was very professional , did a great job, and communicated beyond expectation, this will…read morenow be my go to shop!

I've had a great experience here every time. The service is always fast, and Mario at the front…read moredesk is friendly, knowledgeable, and easy to talk to. He took the time to explain what maintenance had been performed and what my truck will need in the future to keep it running reliably. I've been here several times now, and they've consistently provided honest, professional service. I'll definitely continue coming back for any maintenance I can't handle myself. Highly recommend!

Scheduled an appointment online only to be told they don't do appointments when I got there.read more

Sonny always makes time for you and gives you an honest assessment of your cars' needs. I've been…read moregoing to him for almost 20 years and I wouldn't trust anyone else!

Sonny will take good care of you at S & V Auto Service. He doesn't believe in taking shortcuts and…read moreand will give your vehicle great care. Your automobile will be serviced with quality parts and products with no unnecessary work suggested or performed. Finding a fair and honest auto mechanic who offers complete auto service is difficult so I was very happy to discover S & V when I was referred to them after purchasing a used Ford F-150 that needed a couple of things taken care of. I appreciate Sonny's "say it like it is" straight-forward attitude. He's old school and does things the way they should be done. The place is clean and the waiting area is comfortable with complimentary coffee to enjoy while you wait. When I was there they even had complimentary Krispy Kreme donuts available to enjoy. My wait wasn't long and I got to enjoy a nice conversation with Sonny, the owner. If you are looking for great quality work to be done on your vehicle at a fair price without pressure to perform unnecessary procedures this should be your stop. They are locally owned and operated and deserve your business. Thanks, Sonny, I'll be back when it's time for my annual safety inspection.

They got us in quickly and got my Volkswagen bug fixed in the same day. Very professional and…read morefriendly. Would definitely recommend to anybody.

It's difficult to find a mechanic/auto shop that really hits the mark and Eric at EO Automotives,…read morealong with all of his guys, really embody this. I had some unexpected car trouble right after moving to the area and had no idea where to turn. After a little Yelp search, I stumbled upon EO and Eric was so helpful. He squeezed me in, knowing I was in a bind, and kept me super informed during the process. He not only did a fantastic job on the car, but took time to educate me and make me feel secure. When I came back to pick up my vehicle, all of his other guys working were super friendly and welcoming. I won't be taking my car anywhere else and I'm so glad I found him right when I moved in.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.