Reputable business that does quality work with great follow up! I would recommend this business…read morehands down every time!

I called T&W this morning because I air wasn't cooling. Mr T arrived 2 hours later and diagnosed…read moreand repaired the issue within an hour. His price was very fair. I highly recommend.

Is there a no star review? The service of this company has no value. The first service call was…read moreperformed a week or two ago, but I was consulted about replacing a part that still worked, which I chose not to, although the units parts were still under warranty. He could have replaced them for the service charge but didn't and what do I know about air conditioner parts? Then, shortly, this is in June, the early days of summer. another AC failure on a Saturday night. Calling in a service request was met with a full mail box. I called first thing Monday morning and wasn't able to talk to somebody for 30 minutes for the service call which didn't arrive until late in the afternoon, where it was pronounced the part another part had failed, and that he would get the previously injured part to replace that too. The part he did replace cost $192, for a unit guaranteed for 10 years (still under warranty). By the way, you don't get to see the invoice until you pay it. He returned Tuesday and replaced the previously injured part, charged $160 for the service call, the system blew cold over night and failed the next morning. He came back the next day and replaced the dryer, and charged me $569.00 (not itemized although a dryer was replaced) for almost a couple of hours work, tops. Well comes the following Saturday night, and it failed again. The same tech did all this. He is rude, his pants hang down below his ass, he was speaking to some woman on cell in speaker mode almost the whole time he was working, and to justify the price he said to the effect that I live in a nice house and he lives in a shack; is that like white privilege or something. I don't know. I guess that Bart has retired and is no longer involved with the company or the market allows for bad service and he just does not care. I requested a working AC on the system I purchase 7 years ago whose compressor was already replaced once and I pay a semi annual fee to be maintained. The quality was trash, and there was no value in being inconvenienced, and the astonishing claim from that technician that he as performed a valuable service for the value of the money I paid. I pay for protection, but the providers are incompetent.

We were with several other AC companies...ALL OF WHOM over-sold us on products we didn't need…read more(because they worked on commissions!)...and their products were not even installed properly. This company does NOT have their employees working on a commission basis...and they are extremely honest as well as very knowledgeable. You can even select fro the same person to service you as needed. Do not look anywhere else.

And 8 hours later. It's no longer cooling!!!…read more All I was looking for was basic maintenance. For a rental unit I purchased recently. The tech Kory, ( remember that name), tells me there are a few issue with my unit. "Okay, what does it need and how much"? $6500! I had to ask, for a fix? Or a new unit? "A new unit. " No thanks. It's working just fine. Did you flush out the Drain? No it's too clogged, didn't even try? Did you show my tenant where to add the bleach to maintain the unit. Said he would, but did not! I guess he was hoping for a commission for selling a new unit? That's the kind of service you get if you choose not move forward. $79 and an AC he made sure would not work within hours. My First Response. Sabotage?

$850 quote on a job the other guy we called did for $150 (and that was his first price, no…read morenegotiation, no disclosure of first quote). Guy that came out to estimate was disappointed it was such a small repair, and seriously overpriced a simple flexible duct repair. Maybe he saw my 27 year old daughter, who answered the door, and thought he had an easy mark. Tried to add on a UV return air cleaner to really make it a home run for him. Stay away. These guys should be ashamed of themselves. Definitely won't be calling them again for anything.

John is honest and dependable. They came highly recommended from a source I highly trust. I've…read morerecommended them to others.

My office uses Serge's, my boss uses Serge's, his neighbors use Serge's, my co-workers use Serge's,…read moreI use Serge's - get the picture? All these finicky Florida people can't be wrong! I will caution you up front - they WILL be more expensive than pretty much anybody else you get a quote from. That being said, whatever you need done, it will be done correctly. And while I'm all about shopping around for the best price, when it comes to my air conditioning unit, I'm just not willing to look for a bargain. I've gone that route, and lived to regret it. The satisfaction of knowing my A/C unit will work properly the entire year and many years in the future is worth paying a little extra for.

After reading reviews about this company, I specifically requested that the owner himself install…read moremy new AC unit. He assured me that he, not his son would be doing the work. However, when they arrived, I noticed his son was performing the installation, and the owner had left an hour later. I immediately contacted the owner with my concerns and was told he had another job to attend to and that his son would finish the work. This was not what we agreed upon, and I had clearly stated beforehand that I did not want his son working on my unit. Unfortunately, after going without AC and being desperate, I felt I had no choice but to allow the work to continue. I now regret not stopping the installation. As shown in the photos, the finish trim leading to my attic was left extremely sloppy and unprofessional, with original trim lines clearly visible. I contacted the owner three separate times after installation regarding this issue. Each time, I was told to "get with his son." My response was no, if the work wasn't done correctly the first time, I did not want him returning to fix it. In the photos, you can see where the attic cover and trim fell at 2 a.m., causing us to jump out of our sleep. This happened directly in front of my child's room, which is extremely concerning. As shown, nails were left sticking up, and this easily could have caused serious injury. This was the result of sloppy, unprofessional workmanship following the AC installation. The safety risk alone makes this unacceptable. Since the installation, my attic light no longer works. After repeated attempts to reach the owner, my calls were no longer answered, and instead a random "repairman" contacted me offering to fix the drywall and install a new attic cover. This entire experience shows a lack of professionalism, accountability, and quality workmanship. I would not recommend this company.

Highly recommend! Amazing service. The gentlemen who serviced our system were very professional and…read moreprovided us some excellent suggestions.

We have called Anchor Air for 3 days now. They have come out and found nothing wrong. So today I…read morethought it's hot in here and sure enough it was 82* in my house! We paid $200.00 3 days ago and still nothing has been fixed! I'm so disappointed in this company taking my business somewhere else!

I'm sad to make this review. My experience with Anchor wasn't promising to fix my AC issues. My…read morehome was reaching 90 degrees over 2-3 days. After having to wait another day until a tech was sent to my home, I thought the AC issue was repaired and I'd be resting at night with cool air. No so, within hours there was HOT air coming from the vents. My son was guessing the tech could have crossed some wires in the wrong way. So my husband called the company back and again we wouldn't see anyone until the next day. So I had another day and overnight in the high 80s, near 90 degrees. The new tech said, according to him, the previous guy did make an error with the thermostat. By the time this new guy left, he had cool air coming from the vents. I paid him the $195 service fee. Wellll, not so fast! The cool air only lasted about an hour before the heat was back. I turned off the system and began to seek another company. I came to Yelp and discovered a company I used last year, which I had forgotten the name, and noticed my review. Yahoo! I am thankful because that AC company, who is a small business who has been in business for over 50 years, came to my rescue with a short time on the day I called. I didn't have to wait another day or go through another night trying to sleep in high 80s-90 degrees. The business techs even arrive earlier than the promised timeframe. Within 45 minutes the problem was located and fixed. It did happen to be at the thermostat. Tech pulled out his smartphone to locate the online manual and within a few short minutes the AC was back to providing cool air once again. Their service call and repair only cost me $79!!! AND it kept creating cool air all night long. The set temp was reached before midnight. I slept well and I'm very happy with my new forever AC (see my review) company. Bad news here is Anchor is sinking their ship of poor customer service and high charge! So I'm getting off the titanic and into the rescue boat and riding off with MY new AC partnership for all my AC needs!

These people are top notch. Got the best service after years of bad service from another company…read more They came in and cleaned up my unit, added a simple switch, got the unit up and running, did 2 hours of hard work, and charged a very reasonable price. A wonderful company to work with, fast turnaround time, super responsive, highly recommend!!

Cliff and Rick saved us from thousands in repairs/new unit! Our AC unit was struggling at the end…read moreof August without a real clear indication to us of what the issue could be. Late one evening we noticed a line had frozen over outside and called the big name company that had a sticker on our unit. The tech who came out immediately started throwing out $1K-4K "repair" prices and pushing for a replacement unit due to ours being 11 years old. A friend recommended Cliff to us that night and he went out of his way to speak with us late in the evening and talk through what this other company said helping us decide to wait on paying the thousands in repairs for him to come out. The next day Rick came out and within 20 minutes he explained more to us than this other company did, even showing us exactly what he was testing. It only needed one part and just $150 repair to have us back up and running. They truly know their business and are actually interested in repairing units to maximize their lifespan which is so rare. I am so grateful to them! Call them before you call anyone else!

We were strong-armed into using this company. Bad decision from day 1. Post -Helene restoration and…read morethey failed on every level...communication, professionalism, punctuality (I'm not talking minutes or even hours, but days), quality of products, quality of installation, knowledge and understanding of our basic needs, customer service response, following up on punch list items, incorrectly installing elements. I could go on. When the airflow wasn't reaching a certain part of the house, the tech they sent to change out the duct changed THE WRONG DUCT, even after being told which one to change! We had to hire a different company to fix what they installed. This company is not the one you want for any reason. We are still, almost two years later, dealing with balance and flow issues and adequate cooling. There are better, more currently informed with best practices, and more customer service oriented companies to choose from. And it wasn't like they were a bargain, either. Don't hire them!

Tommy & crew has always provided excellent service & prices ! Grateful for their honesty ! A+++++read more