I Wish I could give less stars, gonna keep it short and simple, how do you advertise a vehicle for sale and 1st it's not there. 2nd, it's dirty. 3rd, An Employee is driving it, so now the mileage that you are advertising is a SCAM. NICK, DO BETTER. read more

I have had a good relationship over the years at lincoln mayer in WestLake on center ridge ,however they have become a total scam operation ,over charging me for maintenance on my vehicle and not following up on calling me back to just mention a few things. I called and talked to Courtney who is the secretary for the president of lincoln mayer on September 11th ,finally someone called me back today September 23rd and it wasn't Dean .So disrespectful I will never do business with them again ,I even bought their extended warranty for $4,000 dollars on the car I still own .All Nick Mayer dealership is is another hack operation trying to Scam you left and right .If anyone wants to start a class action lawsuit sign me up please I will be in . read more

Brought my F-150 in for service. Professional, on time and fair price. Would highly recommend.

I'll keep this short, you make the decision on what you would do. we go to the dealership, select a used car my wife and I like. That's day one. Return to dealership on day two to make a deal. Whoa, they raised the price by four thousand dollars, that's $4000.00. They admit they made a mistake initially... You decide.... read more

We had a HORRIBLE experience with Nick Mayor Lincoln Westlake. I WOULD NOT BUY A USED CAR FROM THEM. Our son saved his money to buy his first car we found one at this dealership. We did drive the car and he thought he found a good one. Less than two weeks after buying the car we sent him to college on his own, car packed with all his belongings. The car started having problems on his drive and then just stopped driving. He had to have it towed and the garage said the transmission was bad and needed to be replaced. We had it towed again to get a second opinion, same result. Cost to fix $6000. Nick Mayer sold my 20 year old son a damaged car. This is a 2016 with a little over 100,000 miles. When we went back to Nick Mayer and asked if they could do something to help off set the cost. Both Scott Ethridge the GM and Tony Vasquez would do NOTHING for us! In fact they didn't return calls or emails. When we finally went into the dealership to get a response they said their service department looked at the car before they sold it and didn't see anything. Really, then I would wonder about your service department if they can't detect a bad transmission. My son saved his money to buy a car in his budget and now we both are going to have to cover the repair of a car he basically just drove off the lot. For us the money is definitely something but more importantly it is super disappointing this dealership and their staff is so UNETHICAL to sell us a bad car. They just showed our son why there is a stereotype of a shady used car salesman!!! read more

I don't recommend this business, I came to test drive a car twenty minutes into the test drive I was called asking to bring the car back because someone wanted to buy the car. I was there first to test drive the car, it was a tactic they use to try and sell car's, long story short I didn't take that car toy mechanic but did end up buying it because no one ever showed to test drive it. I asked for a warrant I but the car go home and read my paperwork they sold me a dent and tire warranty ‍ truck to get over on my knowing that aviators has electrical problems. I'm glad I bought a warrant from another company and cancelled the one I didn't ask for from them. I recommend another Lincoln dealer and not the one in Middleburg heights either they're shady as well!!! read more

Awful experience with the service department. I have a 5 month old Corsair (purchased there) which is leaking oil from the oil filter housing. They offered to put me in a loaner and take care of it in...17 days from now. On an oil leak . You would think this would be a priority. On top of that, the service advisor was very rude. Take your car literally anywhere else. read more

The Salesman put me at ease - this was my first purchase with a vehicle that has technology. I test drove vehicle while he answered all my questions and concerns. Fair trade value on my trade in. Even though I had Z Plan he treated me well. Thank you for the pleasant experience purchasing a new vehicle. Everyone I came into contact with at the dealership was friendly and helpful- even the financing dept. I would highly recommend Nick Mayer and Daniel Barnicle, my Sales Consultant. read more

My parents and I have been loyal customers here since 1992. Unfortunately, last week will be the end of our dealings with this dealership. I brought my Lincoln in for routine servicing, and needed new tires. No problem, right? I paid the $2000 plus for tires and add'l routine maintenance. However, the Service Specialist, Nick Nunnari in particular, was totally unprofessional and made a critical error on installing my new tires. Two days after I picked up my Lincoln and was beginning the 400 mile drive from Ohio back to Washington, D.C. for work, my tire pressure light went off on the highway, one hour into the trip. I stopped at a rest stop, tried to put air in the tire so I could return to work as scheduled. Unfortunately, I was unable to get the stem exposed to put air in. I drove an hour back to my family's home and waited for the dealership to open the next day (monday). What was discovered was that the service team somehow forgot to remove the plastic packaging from stem and then put the normal screw cap on the stem, instead. This explains why I could not figure out how to put air in my tire on the Ohio turnpike, since the packaging was still on the tire and not sealing the air in it. I lost 50% of the air on that tire and somehow made it safely another hour back to my parents home. The most disturbing part of this whole incident is that Nick Nunnari did not professionally explain what the mistake was, and tried to change the subject. This sloppy error could have caused me to have a fatal or life threatening blowout on the 6 hour drive back to DC, with two pets in the car. There was absolutely no concern for the extra day of work I lost as a result of this stupid mistake, no admittance that I could have been seriously injured, and to top it all off? These jerks charged me an additional $65 when I had to take the car back less than 48 hours later to get the repair to the tire that should have been under warranty. Perhaps the most disgusting part of the experience was that Mr. Nunnari was busy trying to invite me to dinner with him thenext time I'm in town, which made me extremely uncomfortable and ill at ease, to put it mildly. When I called to report this story to the dealership, I did not get any apology, and Scott literally forwarded my call after listening to this entire story to Nick's boss, and it went to voicemail. If this is how loyal customers are treated, y'all have lost my famly's business and brand loyalty. My next car will NOT be from your dealership, and my parents cars will not be traded back to you, either. And please, stop harrassing your female clients with unwanted invitations to dinner- it's just gross and uncomfortable!!!! read more

Bizarrely bad service at Nick Mayer Lincoln Westlake Someone nicked my car in the parking lot at work. Cue the hassle. But he was a good guy and he came and found me with his insurance info. Even started the claim before I called. How bad could this be? I took the lightly damaged car to the Nick Mayer Lincoln for inspection. It was the nearest dealer to our house and we're in the market for a new car. I thought this could be the beginning of a relationship. A friendly lady looked at my font bumper and scheduled an appointment weeks away (body shops are busy). Meanwhile, the efficient Hartford agent had me send cell phone photos of the bumper. He promptly got back to me with an estimate, an itemized list of the parts needed, and a friggin check for about $900 (which indeed covered the cost exactly). Wow, I'm thinking, this might be easy. So I took my car in to Nick Mayer on the appointed morning and got a ride to work. At the end of the day, I called the body shop to see how it was going. I thought I heard a chuckle. "We don't even order the parts until we get the car," she said. "It's four to five days for parts." Why, I asked, didn't you order the parts after you looked at the car two months ago? "We don't order parts ahead of time." (Calming breath) Why? "What if you get it fixed somewhere else. We're stuck with the parts." I can think of several options: A parts deposit. Take the claim check I wanted to sign over to you, anyway. Assume some risk to deliver better service. You can guess what happened. It took the full week to find the parts, and another week to put them on the car. It's an unhealthy dose of frustration to drive by a dealership every day and see your snow-covered car in the parking lot, not being fixed. Eventually I emailed and called the service manager, who never responded. We found another body shop, recommend by friends, that orders parts ahead of time and begins work the day you drop off. Putting the customer first seems to work for them. We won't be going back to Nick Mayer again, ever. read more

As an attorney, who works every day with businesses to have defamatory and false reviews removed from the Internet it's interesting to find myself in the position of leaving an absolutely 100% true review and response to that review. This is exactly what I would advise a business client not to do. Please do not attempt to rehabilitate your reputation by posting a response saying that you will help me only to have me play phone tag with your service department for a week until I finally reached out and I am told "it's not our responsibility"-- the exact same statement that was told to me originally all those weeks ago. A complete waste of my time, and an insult my intelligence and certainly a poor business PR model. It would've been better off just ignoring me rather than take the tactic that you chose. Consider honesty and fair dealing with your customers, which you can count me no longer among that number. read more

I came here to check out a silver 2007 Porsche Cayman, VIN WP0AA29877U760256. It's got mid 60k miles, standard gearbox. I have to give some caution with this vehicle for any prospective buyers. I know how much Porsche repairs can be, and extensive research is important. I knew going in that at this price, there has to be something up. -The rattling sound at idle is a tip to an IMS (intermediate shaft) issue. The 2006-2008 have much lower occurrences than the previous years, but theres a reason Porsche did away with it for 2009+.  I'm not an expert, but I do know an engine replacement is over 10k. Please factor in the cost of a decent drivetrain warranty if you decide on this car. -I'm also concerned about the amount of smoke that came out  from a cold start. I doubt it's cylinder scoring, more likely the vapor oil separator, but factor that in. Extra oil use, VOS, or another engine. *A friend of mine has informed me that he definitely thinks it's bore scoring, but I think it's more likely poor maintenance in it's life so far. -On the plus side, I got underneath and it doesn't show any signs of issue for the rear seal. -On the down side, the cars front end has been up a few curbs. The scratching is apparent. This kicks into my research. From what I've seen, this car was taken care of in the most "budget friendly" way possible. That's fine on a Camry, but I'd exercise caution. It may be a 20k car, but it's got 60k car repair costs. -These cars also can need the clutch cable replaced. When it goes, you don't go until it's replaced. Go aftermarket for a lifelong fix. From all the Caymans (and Boxters) I've driven, that'd be the first thing we look at replacing when he checks into the VOS. -There was a warning light hidden, if you go into the cars on board system it'll pop the exclamation point. They mentioned it was the fog light, an out bulb. When I checked all the lamps and bulbs, it was on and working, so be mindful that that may be a little electrical gremlin. Overall, with a warranty it isn't the worst thing in the world, but know your stuff, comb through that contract. Please factor in that price if this will be a primary driver, or it might become a flashy lawn ornament. For the employees- quick change people were courteous, that's where we had the lift. Scott (sales) spent his time with me, and was great. He went at my pace, let me check and probe everything I wanted to, and was honest when he didn't have an answer for me. From my limited experience there, if recommend the dealership, but be careful with this car. There's a reason (or a few) this great price has been on the lot for over two months. read more

I went in to buy a truck after calling to make sure the vehicle was still available. I was told it was and that it would be "gased up and ready for a drive". I made an appointment for that morning, and when I showed up, the vehicle wasn't there. The salesman Aris said it was on the east side. WHAT?? I came back later in the afternoon once the truck was there, it was filthy and the mats were all dumped and curled up in the back seat....clearly not ready for purchase. At almost 25k, I would expect a better service. read more

They reel you in with an oil change and then mention something minor needs to be fixed. End up charging you way more than is reasonable AND they forgot to wash the car. Never going back. They also made a mistake that they tried to charge for and only waived it after intense pushback. read more

Service is non existent- Sales staff are excellent. My car has been in for repairs more than dozens of times and they don't bother to fix the problems. I am in the process of declaring it a lemon. A so called service manager 'Nick' told me cars are supposed to automatically drive off the road due to non alignment and it is perfectly normal. Technicians can "never duplicate" the problems so wasting my time for repairs is a losing battle. Avoid Nick Mayer Lincoln read more

I had a very positive experience at this dealer with the corporate sponsored Lincoln Date Night promotion. I had an extended test drive of a Lincoln MKZ for a weekend including dinner at a restaurant. It was a unique experience, and the process between Lincoln Client on Facebook and the sales consultant Paul Prenatt whom I worked with at the dealer was seamless. Lincoln and this dealer have sold me on the brand's great commitment to client service and satisfaction. You don't get this kind of attention from other luxury auto makers. I'm very impressed with the remodel of Nick Mayer Lincoln too - it's very classy, modern, and fresh. If I decide to purchase a Lincoln, I will definitely return to this dealer and work with Paul since he was knowledgable, respectful, and not at all pushy. I can't fairly judge their sales process or service department yet, but I would predict they have a nice level of professionalism based on my experience with them thus far. read more

Hey Nick! You think you can get Lynn Pavick to return my call?? Dina in AZ who no longer works for you had some very choice words about working for you, but all I care about is getting my Gap insurance refund that I should have received over a month ago according to NWAN who sent you the money already! Tell Lynn to return Mike at Media Watch AZs phone call, will ya?? I have my CBS affiliate's consumer advocate reporter itching to hear if Lynn returns my call. Thanks! read more

My wife and I had the most appalling experience we have experience. We live far away from the Nick Mayer dealership but both of us love the Lincoln Continental. Nick Mayer had a burgundy color my wife loves. So we got up very early on Saturday morning March 7, 2020. The lease had recently expired on our BMW 5 Series so we are seriously looking for a new vehicle. We had the grotesque experience of meeting up with Ken Wagner. We wanted to drive the burgundy car so Ken tells us there is a problem with the battery so he puts us in a new Continental Black Label. What is not to love about a Black Label Continental? We were thinking that the battery in the burgundy car would be jumped and we would take it for a spin. By the time we got back to the dealership Ken had decided that the burgundy car would have to go to the shop. By this time I had had all I needed of Ken Wagner. I said unbelievable that you would have a "luxury" car like on a Lincoln lot that would not start. Ken then told me to go somewhere else. And I told him that would be no f...... problem. I don't if he thought we couldn't afford the car because we rolled up in a 2008 Toyota 4Runner that is primarily used for Maggie our Golden Doodle rescue pup. We did nothing but treat this man with respect and came seeking to buy a Lincoln Continental burgundy preferably. We didn't make it home until after dark. Before I close out, my wife had called the day before and spoke to someone named Scott who told sure drive on over, he would be in all day Saturday...he wasn't Michael read more

We met with the Sales Representative Paul Prenatt Saturday, September 21st, to learn about and test drive the 2020 Aviator. Paul's customer service skills were top notch, with returning emails/calls very promptly and providing us with details on the purchase of a 2020 Aviator. This purchase was made possible because of Paul's knowledge and training of the Aviator, his high level of professionalism and service he provided from our initial meeting with him and to the very end of the sale. I must say in the past 25 years of buying/leasing cars this was the best shopping experience ever!! I can't believe how seamless the transaction was from start to finish. This post serves to confirm that you have earned my trust and loyalty and I feel certain that I will be purchasing many cars with Paul and Nick Mayer Westlake in the future. Thank you Paul and Nick Mayer Westlake! read more

I couldn't be happier with the great service I received today. I purchased a low mileage Lincoln from a non-Lincoln dealership last year. I got a recall notice and decided to look for a Lincoln dealership near me, so I picked Nick Mayer from a list. I arrived for my appointment and was assigned to Sandy, a service advisor. She made me feel at home right from the start:) I needed some additional maintainance, so she worked it right in with my repair. A short time later it was all done and my car was waiting for me, spotless! Everyone I met was friendly, helpful, and I'm so happy I found them. I'll continue going to NIck Mayer for my service and I'm passing on the good word! read more

In summary, I received poor and slow service in addition to having an unrepaired car returned to me, at their choice, while still charging a diagnostic fee for what they were told in the beginning. WILL NOT be doing business with Nick Mayer in the future! I have a Lincoln MKX which needed service. In addition, I was considering purchasing a Ford Explorer as an additional vehicle from Nick Mayer Ford. I made an appointment to have the Lincoln serviced a Tuesday. At the time of the appointment, I informed them what was happening with the vehicle and what I believed to be the issue. I expected a call that afternoon as a follow up to the issue and along with an estimate. When I didn't hear from them by Thursday, I called and was informed that no one had looked at my car, but they should soon and would get back to me. I then called again on Friday, after no one had reached out to me. I was told again that they would call me back. I called again the following Tuesday, as no one had returned my call. I was then told that they were waiting on a parts estimate and would return my call. To my surprise, I did receive a return call within a few moments. At that point, I was told it would cost more than $800 to fix my car, but the employee on the phone could not explain why (what exactly was wrong with the car and a breakdown of the estimate). He informed me that a manager would have to give that information to me. After not hearing from the manager, I followed up again with the dealership, to be told that my car was not fixed and they could fill up some of the fluids so that the sound would go away, but could not get parts to fix my vehicle for another week, so they needed to return it to me. At this point, the car has been sitting at the dealership for 1 1/2 weeks. I was then informed that I would be charged a diagnostic fee because someone drove it to determine what I had already told them. During the process, I was also given excuses that really weren't any of my business and I'm still left with a car that hasn't been repaired. Will not be going back to Nick Mayer Lincoln or Ford. So, I have also decided not to purchase the Ford Explorer from this dealership at no fault of the salesperson. This is a Service Department issue. read more

BAIT AND SWITCH OR INCOMPETENCE? While I have not actually purchased a vehicle from this dealership and believe me it was not for lack of trying, I wanted to write a review. It is actually pretty sad for them honestly as both times they lost a sale and I will not go back. Our experience with Nick Mayer actually started two years ago. When we see something we like online, we check it out at the dealership and move forward with a purchase. We know what we want before we step foot on the lot. We were looking to purchase a Lincoln Navigator that we saw on their website. We don't live close but the first time, we took a chance and drove out there to look at the vehicle. Upon arrival, the salesman asked what he could help us with, we told him which vehicle we wanted to see. He said the Navigator was not on the lot, it was offsite and he would have it back in a few days. We gave our number for him to call when it was back on the lot. A few days go by and we get a call that the car is now on the lot and available to view. They asked if we wanted to make an appointment. So we made the appointment for a different afternoon. Prior to driving up there, we called to make sure the vehicle had not be sold. Drove all the way up there and yep, you guessed it.....we were told after TWO employees confirmed it was on the lot, the car had actually sold 4 days prior! We were irritated, we walked off their lot, went to a competitor and purchased a Navigator. Now we are back to the present. We are in need of a second vehicle and saw an MKX on Nick Mayer's site. We decided to give them a second chance and they BLEW IT! Again, we called before going up there. We were told by SALES that it was on the lot. They asked if they could get our number and we said no need we are on our way to come look at the vehicle. Upon arriving, a Salesman walks out, asks us what we are here to look at and guess what?!! It was like a scene out of the movie Groundhog Day! The Salesman quickly replies "well that car is not on the lot, it sold a few days ago.". I was so irritated, I started walking away from the Salesman as he was still talking. This dealership needs to get it together! They are either doing a bait and switch, telling you a car is on the lot so you drive over there then try to sell you something else or they are incompetent twits that can't seem to keep track of what has sold and what has not. If they can't even keep track of their inventory, especially in this day and age with technology and reporting capabilities, then how many mistakes do they make on the paperwork at the time of sale?! While I don't own a dealership it is not rocket science. If they sell a car, they just need to note it on the inventory list, report or whatever they use to keep track. My daughter kept better inventory of her Halloween candy when she was 5 years old and these people can't even keep track of an entire vehicle! read more

Bought a used 2018 Ford Explorer from them in May. Salesman Ken Wagner was nice at first. So while he was explaining what they did to inspect the car when they got it and what they replaced. Was told they put new tires on it touched up spots on the paint and did the full inspection of the car replacing all the filters and changed to oil and it was a nice car. After meeting with the finance guy who was very pushy on the gap insurance and the tire and rim protection that was the only way to get the beat interest rate. So we got the them but two minutes after leaving the lot we changed our minds on that and went back to the dealership to get them removed and the finance guy had already left for the day. It was 30 minutes before they closed. And was told he won't be back in till Monday. This was on a Friday when we bought it. He called us back on Monday explaining that if we cancel the gap insurance And tire and rim the interest rate goes up a whole percent asked why and said because that is only way to get that rate is with them on there. Still cancelled them because they are worth the extra $4000. At the time of purchase Ken said he would throw in a bottle of touch up paint for free. Great but due to covid they are delayed. Well 6 months later and 3-4 calls and texts later still waiting on the paint with no answers on when it will be arriving. Drove a few times here and there when I noticed a chip in the windshield. Called Ken and they said that according to their pictures there wasn't one and it must of happened after you left. So that was on us for not inspecting the car with a fine tooth comb before purchasing. Luckily it isn't in the sight line and it was a small chip. Now I finally got 5000 miles after 6 months of using it already had it into a closer dealership as they are 3 hours from me. And it has been into the shop three times once for a fan going bad sounded like a freight train when the air conditioner kicked on in the hotter temperature. Next had a vibration that you can feel through the gas pedal that supposedly was an imperfection in the tire. And now I went to get the oil changed and my dealership comes in with the cabin air filter and the air filter. Suggesting they need replacing. The air filter was absolutely full of dirt and debris and the cabin air filter is supposed to be white was caked with dirt and blackness all throughout it. Texted Ken and he called his boss JR and they wanted me to come to them to do the oil change and he would take care of them. I explained I am already at a dealership and you are three hours away. Ken said well how do I know they are being forthright. I told him have JR call the dealership and I sent him pictures of them and JR refused to call the dealership. I then called JR myself and he was absolutely rude and unprofessional. I explained that when we bought the car was told that it was inspected and all the filters were changed and the are dirty and no way were they changed and the dealership service manager was right by me and agreed that these were old filters. He asked what I wanted and I told him reimbursement for the filters he asked how much are they and I gave him the two prices and said I will only cover the air filter not the cabin air filter. I said why when we bought this new car and he cut me off yelling used car used car. I said it is new to us and when we bought it we were told everything was a cleaned and changed out why aren't you covering this filter. He responded with so if you buy a new lawnmower use it for the year then next year go to use it and see the air filter is dirty you want the manufacture to replace the filter for free. I said that is different we bought a new used car from you and supposedly the filters were new and I barely put 5000 miles on in 6 months it was never new when we bought it. I have prove here that this was a used filter. He again said I am not reimbursing you for it I will give you the money for the air filter but not that. I said fine give me the money for that and I guess I will call the better business bureau to get the other one. That really made him mad and he yelled at me you do that and make sure you use my name and hung up on me. Now I have to wait to see if he does send me the check for the filter. Would not recommend this dealer to anyone and will be contacting Corporate to file a complaint on this dealership. read more

We bought a Mercury there a few years ago and decided to use it for service covered under our Ford Extended warranty. BIG MISTAKE. Boy have they gone downhill. Service is extremely slow and terrible communication - it's taken over a week for a simple repair. At Conrad's, it took a day for the same repair on a different car. On top of that, you get dinged for a $100 diagnosis charge per problem (twice Conrad's charge) and anything not covered by warranty gets outrageous labor charges ($100/unit) and inflated parts charges. If you have a Lincoln and money is no object, maybe this place is OK. But if you made the mistake of buying a Ford, and a Ford warranty, go elsewhere (and of course live and learn and don't buy one again). read more

I have taken two different cars here for service recently. Both visits were adequate. The staff is friendly, and the prices were what I was expecting. Both visits seemed to take a looong time, however, and one was an oil change! read more

AVOID THIS PLACE LIKE THE PLAGUE!! First off they ran my credit 6 times in one day before i purchased my car. i didnt know intill months later when i ran my credit report they left me waiting for 2 hours to sign paperwork they promised to fix windshield and jerked me around for weeks and never fixed it. 100 percent unprofessional avoid at all costs read more

Great experience... would definitely go back! Love the coffee and snacks while waiting.

I wish there was a zero star option because we have been completely SCREWED by this dealership. We purchased a car that was supposed to be thoroughly checked as it had just arrived at the dealership and had apparent problems when test driving. Upon taking it home, we were told that the problems were completely fixed and that it was good to go. Little did we know we would be bringing it back in MORE THAN 10 TIMES for different issues... we only purchased this vehicle 4 months ago!!! When we originally purchased the car, they convinced us to buy rim and tire insurance... ironically, we have had multiple rim and tire problems that "weren't covered by insurance" and ended up having to spend even more money on. The problem continues to persist and we have brought the car back multiple times trying to fix it. One of the times we took it in, they took one of the tires off and claimed it was in such bad condition that they couldn't even put it back on and that they had to replace the tire completely (costing us over $150 just for the replacement tire). The problem was supposed to be fixed but continued to persist. When we took it back, they said they couldn't even check to figure out what was wrong with it because they "didn't have the computer for it since it wasn't a Buick?" We then took it to another mechanic who explained to us what was wrong and that we had to get new rims and tires. New rims were covered by insurance, so I ordered tires elsewhere and took the car to the dealership for the rims. Not only did they REFUSE to give me a rental car, but they took almost A WEEK AND A HALF to replace my rims... leaving me without a car. I finally got to pick it up yesterday and was told the "tire pressure lights would go off once I replaced the other 3 tires." I took it straight to the shop to get the tires I ordered installed... but the lights were still on. The tire pressure for the tire they replaced (the $150 mentioned above) was low.. meaning they gave me back my car with a tire with low air pressure.. I put air in it during my lunch break this afternoon and I am just leaving work now to find A COMPLETELY FLAT TIRE. I called them, and of course, they can't do anything for me "yet" and told me to "bring it in so they can look at it." Not only were they the most difficult people to communicate with, they are also incapable of doing their jobs correctly and providing decent customer and car service. **Update: Triple A guy just picked up my car, told me they hadn't even screwed the tire in completely. So on top of everything, they have now put my life in danger. THIS IS ABSOLUTELY RIDICULOUS. read more

We had a great experience at Nick Mayer. We were looking for luxury midsize SUV and were undecided between all the major makers. Our sales guy Paul Prenatt showed us the various lincoln models, explained all the features and answered all our questions. This was at least a month before we purchased. We then went on to test drive all the other brands over the next month. Paul and Jim stayed in touch throughout the process but weren't at all overbearing. We finally came back to Lincoln for addl test drives and they were always accommodating. We finally decided and got a good deal together. Delivery of the MKX was flawless. I love the room where they take the car and go through it with you. Everything was first class. read more

-Extremely fast service -Everyone is nice and makes sure you're being helped -The parts desk guys are AWESOME -The waiting room chairs are incredibly comfortable and the coffee is good -Unlike other dealerships I've gone to in the past, my car does not leave with grease marks all over my leather seats and steering wheel. read more

Dealership is wonderful! Courteous, friendly and quick. The showroom is beautiful and the waiting room offers beverages, pastries, TV and Wifi while you wait. Bought two cars and will continue to get all my vehicles from Nick. read more

We drove 125 miles to buy a 2010 MKZ that was advertised CERTIFIED . When calling the dealer Nick Mayer his sales manager confirmed the MKZ was certified and there wouldn't be "any surprises". Well low and behold we drive to the dealership and the surprise was that the advertised price did not include the certification. So, don't be surprised yourself, just don't buy from Nick Mayer Lincoln-Mercury. On top of this disappointment the sales staff and sales manager were unprofessional and very rude. You have to put 1 star, but I'd rather put none. read more

I had body work done on my Kia Optima. They set me up with a great loaner car that was a Lincoln (very nice!). When I picked up my car it was good as new. The body shop guys were very nice and the manager was very professional. I recently test drove an MKZ. Can you say unreal? May be my next car! The car practically drives itself! If your looking for great cars & service. Nick Mayer is the place! read more

If you love to hear the ring tone on your phone, by all means, go on their website and inquire about a car. You see, when you fill out the little form with your information, and the comment section is already populated with a note that says, "please email me information about stock # 12345", you'd think they would email you, right? Wrong. Within 3 hours, I received 3 phone calls and voicemails from the same sales person. Apparently, at this dealership, the first sales person who makes contact with the prospective client gets to keep them, and the sales person was nervous that I would call back and get someone else on the line. Since you have to enter a phone number in the inquiry field, I recommend you put in their phone number, and force them to converse via email until you're ready to talk. read more

Have been going here for about 7 years now. Relaxed and clean showroom. The snacks and drinks are great. Free car washes and the concierge are a big plus. Gave a very fair offer for a trade in. Very straightforward with their sales process and clearly show how they arrived at their numbers. Will continue to go back. read more

I found Nick Mayer after using an online search engine to find cars. Nick Mayer advertised the car that I was looking for. The process took about a week to finalize everything. The service definitely couldve been a lot better. I remember one of my visits, I sat waiting to speak to someone for at least a half hour. I guess they didnt realize there was money sitting in this chair. Finally, I get the keys, and drove home. After going over the paperwork, I realized that they added on an additional $3,000 onto the purchase price. Of course I called, and of course they had no idea what I was talking about. My only option was to return the car for something I didnt want. So I ended up paying way more then that car was worth, especially since it was used. Completely shady salepeople!!! read more

HELL NO STAY AWAY FROM THESE THIEFS -SCAM ARTISTS -SLUMDEALER NICK MAYER PLEASE READ...... I traded 01 jeep wrangler sport, and $2050.00 cashiers check and 1800$ cash at Nick Mayer in exchange for 07 Cadillac Escalade, which was on sale for 27,000.00. They gave me 7,000 for the jeep so 10,850.00 down payment. I had the Cadillac for a total of 3 months. In which time I had gone to the dealership, as well as called to see what the hold up was with the plates which I was expecting in the mail. I was given temporary plates to assure me that it was just a slow process. Then when the plates ran out again I requested to speak to the finance company. I was then notified that there wasn't any loan pending or otherwise... I immediately asked for my jeep, and wanted to just move on. Well, it took a week and a half, . Once they called me in to pick up my jeep, I saw there were 4 damaged tires, which were changed from the tires that were on when I gave the jeep as a trade. There was 4k miles extra, and there was no longer a soft top, (as I had included both a hard and soft top in the trade). The reasons for the condition of the jeep and excess mileage were because Nick Mayer had sold my vehicle before financing was finished. So they basically sold my jeep while they didn't own it. This ordeal began in july of 2012, and I finally got my plates from the dealership on friday Feb 15, 2013. Thanks to Maria in the title department of nick mayer. Proving that nick mayer did indeed have my file they claim to have destroyed, even though Liz the Assitant control manager says they're seperate and have nothing to do with my file. i have the conversations with Maria and the assistant controller on audio as their phone gives notice of the call being recorded, I also recorded the calls to ensure that the story would stop changing depending on who was on the phone. , once we all figured out the problem, the general manager Todd Greenberg asked if I could wait one week, because the car was in some lot downtown and it would be a little while till they got it back to phoenix. I complied. So after a week, they told me to come on down we'll trade cars, they'll refund my deposit, and we all go along our separate ways. Well, once I got there they refused to sign or allow me to sign as to what date I brought the cadillac, what the miles were, or even the basic condition they received it in. So I called police department, to have some evidence of at least what day I brought it back and if there was any noticeable damage, which the officer saw none of the sort. They refused to give me temporary registration, to even get home with... And told me that the title would be my problem to get back on my own.No refund SHOCKER This jeep was my only form of transportation, including getting my kids to school. I had spoken to just about everyone at that place trying desperately to get some help. Then i'm put off with promises to look into it, to refund my money, there employee turn arund is so high NONE of the staff that was working during this time even works there anymore. BUYER BEWARE NICK MAYER IS A SHADY OUTFIT EVEN IN OTHER STATES WHERE HE DOES BUISNESS THE ATTOURNEY GENRALS OFFICE LISTS OF COMPLAINTS IS QUITE LONG IN EVERY STATE HE OPERATES IN . SAVE YOUR HARD EARNED MONEY AND GO TO A RESPECTABLE DEALERSHIP THAT WONT RIP YOU OFF!!! read more

I recently had occasion to take a short vacation and stayed at a hotel for one night. They sent me a follow up survey and I recall one particular question that basically asked for a 1 to 10 rating of 'The staff cared about me as a person' (or some such words to the same effect) . I don't believe I had any sort of committal answer for that but it got me thinking of when was it that I had ever felt that way in particular. After a little reflection I recalled that it was when I purchased my 2015 Lincoln MKZ from Nick Mayer Lincoln in Mayfield Heights. I had just wandered in there 2 years ago and the young man who assisted me left me with such a positive sense from that experience that today I'd say that I'd rate the same survey question as a 10, as it related to him. Yes, it was even enough of an experience that I remember his name was Nick Babuscak and I tell you truly that he's no relative of mine or even as much as a family friend from my past. I don't even think that I've noticed him on the premises in the times that I've had my vehicle in to them for service. So I never got to share this sentiment with him in a face-to-face way. Suffice it to say that if he's merely representative of the level of professionals that they hire, then they're doing an awfully good job in that department! (Plus I don't feel as though he got the job because of something as simplistic as sharing the same first name as the owner) read more

worst dealership.they give nothing for your trade in then they send it to the dealer auction and get top dollar.

Not happy at al with my purchase. I will never buy from this dealership again nor will I reommend it to anyone. We bought a car and after purchase found out the seatbelts and windows did not work correctly. Under further inspection there are a ton of things wrong with our purchase. We went back in and was told by management we bought as is but could get a better car by paying another deposit and loosing out on on our other deposit. This is not even 2 weeks after the purchase. If you are reputable, don't you stand behind what you sell? My headlights are held onto the car on the inside by duct tape to give you just an example of the car problems this car has. Last time I bought a car and found a problem, the dealership went out of its way to correct the problem and make me happy. Not Nick Mayer. read more