I need a car inspection. I'm aware that women generally are treated differently or taken advantage…read moreof by mechanics, but my experience with these guys was so great. First of all, Jeremy was kind, funny and professional. Their staff is also diverse and professional. The place is extremely clean and they are even thoughtful enough to have snacks and coffee. But the kicker for me? How thorough the inspection report was. The money was well worth it for the amount of detail that was put into the report and made me feel more educated on the condition of the vehicle. I certainly will be back.

My car had a super inconvenient issue. The ignition switch had totally locked up. I literally…read morecould not turn the key. TBH I knew it had been having an issue for years as I had to 'jiggle' it to get it to turn since forever. But I drove to a grocery store and upon leaving it literally would not turn. I got a ride home and found Christian Brothers. They called a tow truck for me. They gave me a courtesy ride from my home back to the car so I could give the tow truck driver the keys (fat lot of good that did but still). Front wheels totally locked up but the tow driver knew how to handle that. Once at CBA they gave me a courtesy ride home as well. Next day they gave an estimate. Great communication through calls and texts. Car was fixed following day. They gave me a list of other recommended repairs. As someone else said, not the cheapest but the best. If you're looking for a sub $100 fix, look elsewhere but if you want people who are professional and helpful, go here. I will return.

Have a Dodge Charger with bad cam shafts and rocker arms. They took care of me and had good…read morecommunication throughout.

Had the oil changed in our 2017 Toyota Highlander changed at hale automotive ,…read morerotating the tires and check the brakes is included .I have never Known any auto shop that does this .I had a 176000 Miles on this car original brakes and was finally told I need new brakes after checking them for years 3 days later front and back brakes were replaced . I have used Hale automotive for many years for all my cars I trust John Hale and his mechanics completely and you should too . They only do what is needed and you can be sure it was done by honest professionals

I needed work done on my car to ensure my drive to and from Tampa would be a safe one. I made a…read morelist of what needed to be done, and BOOM SHAKALAKA!! My list was completed, the techs (sorry,never got y'alls name) didn't try to tell me that I had other issues that needed to be fixed. As a matter of fact,first tech that worked on my car dropped one job because it didn't need to be done! And let me tell y'all that are reading this: my tech was more ticked off that the parts he ordered (twice) wasn't the right one than I was (i just laughed). GREAT CUSTOMER SERVICE!!!! Polite,informative, and efficient!! Now "Baby" doesn't overheat when I'm stuck in traffic,and my ac works better than when I bought her!! Thanks y'all!!! P.S. Mr Tires carries my size tire so I don't have to wait for it to be ordered!!

I have gone to them off and on when I have had car problems. Moses is the owner. They are people of…read moreAfrican decent. He seems to raise prices much higher than realistic. I went to him this week. I looked up the part because it seemed so high. He said the part from Autozone was $400 plus dollars. I went on Autozone website and looked for myself and it was $42. My previouse experience was to buy a tire. The service guy gave me one low price and he said it was higher. I told him i had already got a price so he went with it. I will never go back again. It is clear that he over price everything.

The most honest mechanic I have ever taken my vehicle to. It is local and family owned. I feel…read morecomfortable leaving my car there to worked out. Ken is wonderful and so is his helper. Very affordable and will not rip you off like some or what seems most mechanics. He only charged $90 for something that another shop tried to get $400 for... I refer everyone to this shop.

Family owned and run, Ken is a great guy and takes care of his customers very well. Got us in…read morequick, qot it diagnosed and got it taken care of ASAP. Can't say enough about this place, will return for any future automotive work.

Kevin is a solid and conscientious mechanic. Shows up on time, does what he needs to do, and does…read morenot try any upselling tactics. Will continue to use A1 Mobile - beats paying more and being held hostage at the mechanic shop or dealership. Great overall value - both for the service and your time.

Update! Kevin contacted me, via text after reading the…read morereview, asking that I take the review down and allow him an opportunity to come back out and look at the vehicle, free of charge. Kevin shared that he was at risk of losing his job and was a lead tech, although listed as the owner. 'Management' also contacted and asked that I take the review down and offered to refund the labor. At this point (2 days later) I had already taken the vehicle to the Toyota dealer, as his 'management' advised the vehicle was complex and initially declined looking at the vehicle without another charge. Toyota Diagnosis: improper fitting and installed spark plugs. Cost: 98$ inspection- which was deducted from repair cost. Repair cost total, including one day vehicle rental, 468.79$. I reached back out to Kevin and 'Management', via text and email, three consecutive days- excluding Sunday, explaining the outcome and requesting a partial refund (spark plugs, diagnosis, and labor). I have not received a response and am now seeking civil action. Receipts attached. Again, the purpose of this review is to bring awareness.

Unfortunately, I didn't have the best experience at this PepBoys location. I first want to start…read moreoff by saying customer service is something that is very important to me as I work in a career where I am faced with a lot of great moments and challenging moments when showing customer care. With that, I'm very understanding and patient when things are out of other peoples control when you're asking for services. I had an appointment for 1 PM which I dropped off my car to get an inspection on what it appeared to be, my rotors and brake pads serviced. Will, who was the only one that I had a good experience with in regards of customer service informed me that it was going to take an hour in order for them to complete the inspection. That was totally understandable as it seemed like they were of course busy (for further contexts I went during a weekday because I knew on a weekend it was going to be jampacked. However, I also know that even during the weekday I do understand that there could have been a chance of there being a lot of customers) I waited about an hour and a half to two hours before I went to check on an update of my car (because now one called me for an update or anything) When I went inside, another employee informed me that my car was not inspected, and I noticed that it was sitting in the same spot where I parked it. I asked if there were any updates on an estimated time of inspection as it was two hours past my appointment. He then responded saying I don't really know as you can see we have a lot of people who cars that we are currently servicing. Again, I completely understand things get backed up, and there are certain things that are out of our control. However, when it comes to customer service, it's all about your response, your delivery/tone, and providing information that is feasible to the customer. I wish my experience was different and he could've communicated to me with updates about my car along the way before I waited two hours only for them to tell me they're unsure of when my car is going to be examined. I decided to retrieve my keys and go down the street to Firestone, where they were a lot of help and assisted me through, the process of getting my repairs. Again, I want to highlight when it comes to service and being in situations that are uncontrollable, how you respond and show care to the customer is important!

Took my car into pep boys thinking that I had an alternator problem and planning on paying to have…read morean alternator changed. They called back in a couple hours and said it was only a battery terminal issue. At a time when you think auto repair places try to stick it to you they were honest and up front. Great experience

Always helpful. Very good service. Honest. Very knowledgeable. I highly recommend this business…read morefor you automotive repair needs.

I took my car there to have the valve cover gasket and the ignition coils replaced. It took a week…read moreto complete these repairs. After picking it up I had to take it back due to my car running rough. After they kept it a second week all they cleaned out the carbon deposits. After picking it up I had to take it back due to my car running rough. After they kept it a third week, they did not find anything wrong. After picking it up it was still running rough. I took it to another mechanic, which they had it diagnosed and repaired in under 5 hours. Come to find out Matt installed a faulty ignition coil which cost me about $400 and being without my car for two weeks. I will never go back to Matt's Garage