This company does not even deserve 1 star, but there wasn't an option to leave 0 stars. They have…read morethe worst customer service I have ever dealt with. They send late fees for no reason with no explanation and one day I tried calling to ask why and representative who answered picked up the phone while laughing and asked me what I wanted. They have also charged me 6 different times for late fees for no reason and my building manager has had to call them to get it dropped. There is no reason for that even to happen in the first place. Lastly, what company in 2015 doesn't let you pay through your own bank? I bank with chase (like millions of other ppl around Chicago) There is no way I would ever set up direct billing with AUM because I would be charged for all sorts of random things. The worst part about it is you want to make an individual payment to them they charge you a $7.50 fee because it has to be be done on their website or mailed by check. They also don't accept credit cards over the phone! I'm sorry, but what is that shit?? Are we living in 1992? I am not renewing my lease for the simple fact that I will not pay such an awful company such as AUM a penny more.

A middleman between you, a tenant, and an energy company that does a favor to the property that you…read morerent in but assesses a $5 admin fee from the paying tenant. Called them trying to get an explanation as to why I have to pay the fee but they declined to explain. They simply suck!

From the viewpoint as a visitor, Naperville is about as good as it gets for shopping and…read moreexperiences for a suburb Southwest of Chicago. Complete with parks, theatres, colleges, a bustling downtown, and even a riverwalk -- there's really everything that one could want conveniently located here without really heading into the city of Chicago. One of the major drawbacks though maybe that traffic around here, Joliet, and Aurora seems to be getting increasingly more congested -- negating some of the advantage that you get when driving around the suburbs, but on the other hand the new shops and shopping centers being opened in the area makes it increasingly more convenient with making this a one-stop city for all your needs. Prices here are a bit higher than I see in Schaumburg or Arlington Heights, but not a ton higher. This is not exactly a one-to-one comparison as there are many premium options located here as well which appear to be in line with the pricing that you'll see at other locations of the same chain around Chicagoland. I highly recommend visiting the downtown here during December, as this does have one of the larger light displays of the suburban downtowns. Unlike some surrounding areas, you can walk directly to restaurants and shopping from the display here instead of having it separated a bit from the main shopping.

Naperville is a nice city. It is rated very highly but the catch is these ratings are for cities…read moreover 100,000 ppl. That filters out a lot of nice suburbs that Naperville really should be competing against. Always check the competition. The point here is it could be better. One area it could be better in is its support for non-fossil fuels for its power source. As of now, it's in a ridiculously long contact with an organization that sources 80% of the fuel we buy from coal. This is a city that brags it's e-friendly and sustainable! Moreover, recently this company it has its power contract with is trying to get Naperville to renew its contract now, 5 years before the renewal deadline and 10 years before Naperville has completed its financial obligations. Naperville shouldn't even consider doing business with this company and find reasons to dump them asap and find new environmentally friendly sources.

I dropped in on a weekday. I like in the children's area that they have a large sign with what is…read moregoing on for the day which included story time and a take home craft. The ladies at the reception desk were very helpful. They also had a large play area. I will definitely be taking my son here in the future!

The library is a big building in a nice location. The staff there - not much at all. When being…read morein the computer area on the second floor, a few teens were being loud and playing mind craft. The staff did nothing. A person's phone went off and this woman with long hair, bangs. glasses and an RBF gets him for the phone not being silent. Such rudeness and hypocrisy on their part! If you're going to get on someone for making noise, how about the teenagers talking and playing on the PC?! The lady was one of the rudest librarians I've seen.

Don is great to work with and has officially become my go-to for all things plumbing. He replaced…read moremy sump pump system with a battery backup, and I couldn't be happier with the results. He is highly responsive, provides fair pricing, and takes a thoughtful approach to his work. I especially appreciated that he suggested a consultation as the first step in the process before providing an estimate. Other plumbers I talked to just sent over generic quotes without much effort.

Excellent plumbing company, service the way it used to be. They have replaced our sump pumps,…read moreincluding resealing the pit from a previous radon remediation. They replaced our water heater, as well as a small job. Showed up on time, they put down drop cloths to not make a mess, and very reasonable prices. He knows his business, the bill was exactly what he said it would be.

What a breath of fresh air to know that there is someone with such concern for the customer that…read morethey are willng to forego a sale because it is the right thing to do! In this day and age - that is such a rarity! Honesty and integrity are Kathryn's strong suits! She will evaluate your current energy needs and be quite frank about cost savings - if any are needed! Highly recommend Kathryn Banik and Vanguard Energy Services!

I needed to replace my utility sink in the mud room, which would require new pipes and shut off…read morevalves. I obtained an estimate from Gary after sending some photos of my job, and the final invoice was right in line with that initial estimate. I was able to get the work scheduled in a couple days, and the communication was great. I got text message alerts of arrival time window, and who would be coming. Once the Andrew and Gustavo arrived at my house on the day of the job, they were friendly and went right to work. They wore shoe covers when coming into my house, and they were very knowledgeable and communicated what they needed (like turning on the faucets in my bathrooms when the main water line was shut off). I had bought the utility sink that I wanted to replace my old one with so Andrew and Gustavo figured out the new piping that needed to be put in, and went the extra mile to make sure that the install of the sink was perfect by stabilizing the sink so it wouldn't be so shaky. The entire job took a little under three hours, and I was very pleased with the craftsmanship. All the work was explained to me. They truly live up to their namesake, Plumbing Pros!

Absolute professionals. Job well done. Had an install of a new water heater and some ball valve…read morereplacement. The bill was the exact same as the projected invoice. I appreciate that.

We had an exceptional (usually rare) experience worthy of a 5 star review yesterday/today by Nicor…read moreGas: - yesterday, we noticed a faint smell of gas coming from the area around our gas meter. - today, May 21, 2013 - about 10am - we called the gas company to let them know of what was going on. They told us they would send somebody out in the next 30-45 minutes. Cool. - About 20 minutes later, some guy arrives. He was very friendly and told us he would inspect the meter. He did find a very small gas leak, which he fixed/replaced a gasket or something. He was very polite and even re-set our pilot lights in the basement. In just about an hour, the entire process was complete. Whether it was a fluke of a day for Nicor, and/or we just lucked out with terrific service today - I am grateful.

Old Nicor gas pipes were ordered replaced in my suburban Cook County neighborhood. We were informed…read moreit was compulsory. They tore up everyones lawns and in our case also tore up a little less than half our driveway. We were assured that when work was done repairs would be made. Time pased and no word. I spoke with people at Nicor who assured me someone would call to arrange an appointment to allow us to show them the damage. No one ever called us to come out to our residence, and there has been no communication. Months have passed, so I texted the last person I had spoken too. He texted back asking my address. Now days have passed and no other response, so I texted, because I want it in writing, that I will pursue legal action not only with the Illinois oversight commision, but also my lawyer. I'm not letigious,but this is more damage than we can afford to pay for. I will reach out by phone call tomorrow. I would love to settle peacefully, but am ready to go to the extreme of a class action suit if necessary. We pay our bills, and rising prices every month, so when do big, rich corporations like Nicor do the same? This is beyond frustrating. I am furious at being ignored. Residences of this working class area, Skokie, Illinois, may have Nicor thinking we are ignorant of the law, and that we are going to allow this negligence, may have some legal surprises if they don't anti up and pay their debts. I sent photos to Nicor when this all started. I don't want my location on a public site. But, I will send pics again, to the Nicor reps whose phone numbers I still have. I am sooo aggravated.

Very responsive when notified. Does great work at a fair price. I have used him a couple times and…read moream pleased with his work.

Paul is great! He has helped us on numerous occasions most recently with regard to a battery backup…read moresump pump system. He arrived on time, had everything he needed, and had the old one removed and the new one in, in a very reasonable amount of time and price. In addition he is very personable and friendly, I will definitely call him again and would not hesitate to recommend him.