Old Nicor gas pipes were ordered replaced in my suburban Cook County neighborhood. We were informed it was compulsory. They tore up everyones lawns and in our case also tore up a little less than half our driveway. We were assured that when work was done repairs would be made. Time pased and no word. I spoke with people at Nicor who assured me someone would call to arrange an appointment to allow us to show them the damage. No one ever called us to come out to our residence, and there has been no communication. Months have passed, so I texted the last person I had spoken too. He texted back asking my address. Now days have passed and no other response, so I texted, because I want it in writing, that I will pursue legal action not only with the Illinois oversight commision, but also my lawyer. I'm not letigious,but this is more damage than we can afford to pay for. I will reach out by phone call tomorrow. I would love to settle peacefully, but am ready to go to the extreme of a class action suit if necessary. We pay our bills, and rising prices every month, so when do big, rich corporations like Nicor do the same? This is beyond frustrating. I am furious at being ignored. Residences of this working class area, Skokie, Illinois, may have Nicor thinking we are ignorant of the law, and that we are going to allow this negligence, may have some legal surprises if they don't anti up and pay their debts. I sent photos to Nicor when this all started. I don't want my location on a public site. But, I will send pics again, to the Nicor reps whose phone numbers I still have. I am sooo aggravated. read more

Dear Nicor, your website sucks. For three years of apartment life I paid my gas bill online via MyCheckFree. It was at the time the suggested way to pay. Had zero problems. After we bought a house I discovered that I could pay it through Nicor's website instead. I had a bill immediately due, so I authorized an immediate payment for the due amount and set up automatic payments for any future bills. I got confirmation the next month that the bill had been paid. All set, right? Now, today, I got a message that my next bill was available. I was curious how much it was for, and upon checking Nicor's website, saw that it was rather high -- noting a past due amount. Whaaa? Through some magical internet fluke, payment was not deducted from my account (nor did I receive any notice, now that I look at it) so they tacked it on to the current month's. This is some nonsense. I just want my bill to be paid every month so I don't get hit with late fees or past due notices ... I'd like to keep my good credit, thank you, why are you making it so hard for me to pay you?! read more

We had an exceptional (usually rare) experience worthy of a 5 star review yesterday/today by Nicor Gas: - yesterday, we noticed a faint smell of gas coming from the area around our gas meter. - today, May 21, 2013 - about 10am - we called the gas company to let them know of what was going on. They told us they would send somebody out in the next 30-45 minutes. Cool. - About 20 minutes later, some guy arrives. He was very friendly and told us he would inspect the meter. He did find a very small gas leak, which he fixed/replaced a gasket or something. He was very polite and even re-set our pilot lights in the basement. In just about an hour, the entire process was complete. Whether it was a fluke of a day for Nicor, and/or we just lucked out with terrific service today - I am grateful. read more

This review is only for a specific gas inspection service. Two days after getting a new stove, I continued to have a burning sensation in my mouth and nasal passages, which was present ever since the day the stove was installed. Given that I have never had a sense of smell (even as a kid), I obviously couldn't smell anything, but knew there was SOMETHING irritating my nasal passages, mouth and throat. I called Nicor and explained the situation and the promised to have a tech come within an hour. About 20 minutes later, a tech arrived and thoroughly inspected the stove. He was very professional, efficient and personable. He said there was no gas leak, but the respiratory irritation I was experiencing was from the toxic chemicals these new stoves come with. I explained that I had, per delivery personnel instructions, ran the stove on "bake" at 350 for an hour. I had also baked a pizza, a pot pie, and a few other items over the two days since the stove had been installed. The Nicor tech explained that sometimes that nasty chemical off-gassing lasts for several days to a week, and suggested I run the stove fan (it also has a convection feature) the next time I turn it on. He added that his parents recently purchased a stove almost exactly like mine and they, too, thought there was an issue with a gas leak and he did an inspection for them, too. But, like me, the issue was with the toxic chemicals from the stove manufacturer off-gassing. It was nice to have a service technical come who is actually KNOWLEDGEABLE and efficient! Plus, unlike other repair folks I've had in since the pandemic, the Nicor tech came wearing a surgical mask--not one of those lame gators or cloth masks that do absolutely NOTHING to protect anyone from respiratory droplets. So, HUGE KUDOS on the Nicor technician end of things. I was really nervous about a potential gas leak, and he put my mind at ease. And, rather than telling me there wasn't a gas leak, he went the added step of explaining the cause of my respiratory ailments since having the stove installed, and gave me advice on what I could do to mitigate that. read more

they rip us off for high gas bills it costing us 200 a month for our home for winter then need to decress the high rate about 60 percent

Can I give zero stars? Nicor Gas has been overcharging me on my bill since December. There is a 30 year old meter on the house that I discovered a leak on in late February/early March, and they came out and PUT ELECTRICAL TAPE ON to "fix" the leak. They said the leak was "on their side" of the gas flow and so I "couldn't have possibly been being overcharged". What a bunch of bull. These people are ripping off consumers and they get away with it because nobody has the resources to substantively fight back. Their customer support phone lackeys are all very rude psuedo-scientists who throw 5 dollar words at you in their attempt to obfuscate the fact that they're ripping you off. This is a scam. Plain and simple. They are the only delivery agent in town and they know it. Monopolies are never a good thing. read more

Sara at Nicor took my call re a high bill again. Nicor mistakes. I asked about Home Solutions late fee, she said questions will be answered by calling number on bill. She seemed irritated and provided poor customer service. I called Home Solutions, Melanie answered. I asked about late fee, she stated Nicor was billed as the bill was late. I said I paid on time. She said Nicor mustn't be sending payments thru. She could have removed the charge. She didn't. It's not the amt of the fee, it's the principle. Nicor screwed up & I am paying read more

On August 4, 2010 I wrote the complaint below to Nicor (I have deleted specific addresses and meter numbers) 1. I have a rental property located in DeKalb, IL. I had new tenants moving in to this property on February 10, 2010. I requested a final reading and bill for the meter at this address, and received it. I promptly paid the balance on March 1. The meter # for this address is #######. I paid the balance $288.82 (automatic payment) on my own residence on 6/14/10. On 6/21/10 I received a bill for $240.47 claiming a previous balance that did not exist on the last bill for $499.03. The bill stated meter gave the meter number for my home residence (not the rental property.) I telephoned Nicor and after going through numerous channels, I ended up with a supervisor named Denise. She was unable or unwilling to solve the dispute and I asked for her supervisor who called me back later in the day. This supervisor was named Patty and her badge # was 340. She informed me the balance was a result of a bill for the rental property for a billing period between 12/22/09 and 2/19/10. She said that although she could see that a final reading was scheduled for 2/9/10, a reading did not actually occur until the 2/19/10. She suggested that there might have been a snowstorm on the 9th and they were unable to keep their appointment (I checked the historical weather for that day and this was not the case.) While the house was empty I had the temperature set at 40 degrees F. When the tenants moved in they raised the thermostat to a normal level. Of course there is now no way to determine what was used by the tenant and what was used before they arrived. I have the following problems with this situation: 1. I asked for, received, and paid the final bill for the rental property on March 1, 2010 and am now asked to pay a "mystery bill" after the fact. 2. There is absolutely no explanation on the bill where the balance due comes from. 3. The meter # shown on the bill is for my own residence and not the rental property. 4. Nicor did not read the meter on the requested date and did not inform me that they were unable to do this. 5. Did my tenant also pay a gas bill for the same time period since he requested a start date for NICOR of Feb. 10? 6. Between this dispute and the one I will outline below, I have spent at least six hours on the phone with Nicor for errors they have made. Incident #2 On a day in March (unfortunately I do not have the exact date) I woke up to find that the house was cold. I checked the pilot light on the furnace and tried to relight. No gas appeared to be flowing. I checked the range and found the same problem. I went outside to find the meter had been shut off and locked. I called NICOR to see why the gas had been turned off. They claimed that nobody had lived in my house since December. I told NICOR I had lived in this house since 1996. I have never missed a payment and was current on my bill. They claimed that there were two meters on the same account and there must have been a mix up. The other account was the rental property mentioned above which was also paid up to date. After going through numerous NICOR personnel on the phone, they agreed to turn the gas back on in five days. I told them this was unsatisfactory and finally worked out that NICOR would take off the lock the next day, and I would turn on the gas and re-light all of the pilot lights. This went according to agreement, although I was never offered compensation for all of the time I had now put in for NICOR's error. Nicor then decided to change my account to make sure there was no more mix up with the rental. I then had to call and re-set up the auto-pay since they had not transferred this. I received no response other than a phone message that said the money I owed was for the rental property. On Aug. 21, 2010 I wrote once again: I have called a manager that had asked me to call him back three more times and received no response. (He called my home phone one time even though on my message I had requested he call my cell phone since I was not home. Thereafter I called two more times and got no call back.) I called Nicor on July 12, to request a stop payment on my automatic pay since the disputed amount for rental property was included in that bill. I was informed that it was not possible to stop payment since I had not called five days before. Nicor proceeded to debit my account on the 13th. Today I received a new bill with the rental address asking me to pay the disputed bill again (even though it has already been paid.) I find this unethical, immoral, and in all likelihood illegal. I asked Nicor to please respond in writing how this issue could be fairly resolved. I have to stop as I have no more space, but I have not received a response to my dispute and they are now threatening to turn off my gas even though I am current on all but disputed amount. In my view Nicor is the worst company in the world! read more

Well I got so tired of telling Nicor that my bill was paid and sending them copies of the cancelled checks only to have them send me shut off notices etc etc. saying that the bill had not been paid that I decided to get even. They had been sent copies of the cancelled ck no less than 4 times and when they said they had not received it I asked for a regional office--I would hand deliver a copy. The customer rep said that there is "NO WAY" to do this. I made one more attempt to both snail mail a copy and fax them a copy (No easy task to get that number--I had to get it off of an internet search as the cust serv rep said that they had no fax # for that purpose) Guess what--same thing happened--what a suprise. SOOOO!!! When Spring came I dug a trench to my detached garage and put in a gas line for the furnace in the garage (it used to be propane -now it's good old Nicor gas) I tied in BEFORE the meter so all the gas to the garage is FREE. I'm toasty all winter long and smile whenever a gas bill comes. read more