Greetings fellow consumers . . …read more So, we purchased a Precor Treadmill ($2,000+) a few months ago to assist in my rehab (definitely before the Covid-19 drama) . . . & on this particular day (20 May 20) I decided to stop by the store to seek clarification regarding an ongoing issue we've been having (since Precor did not return my calls regarding this issue) . . . & upon entering the store the saleswoman (before saying ANYTHING else, says to me (with her hands extended in a crossing guard 'STOP' motion) . . . "Didn't you read the signs on the door!!!" . . . to which I said "yeah, it said "No Public Restrooms" . . . & her reply was condescendingly (to say the least) "you need to read all the signs" . . . . yeah . . . 'customer service 101' . . . don't treat customers like their your children with your condescending tone . . . We both were wearing masks when I entered the store . . . & before I even got within 10-15 feet of her . . . she made her condescending statements (with her crossing-guard stance) . . . In any case, the point of my visit was to simply ask a question (behind my mask AND the CDC's suggested 6' distance) . . . since Precor did not return my calls . . . and she was absolutely NOT helpful . . .which is bizarre to me as she was incredibly helpful when we were making our purchase . . . which I believe is a testimony to their customer service "BEFORE" the sale . . . service after . . . not so great . . . (euphemism). So, my take home message is this: If you know what you're looking for & you don't need assistance in the process . . . this is a fine place as they seem to carry quality products . . . however, IF you need customer service . . . you'd be better-off shopping anywhere else . . . Walmart, Target or even the internet . . . as that's pretty much the quality of 'after purchase service' you'll receive here . . . p.s., to be clear, if given the option . . . I'd likely not rate Precor as harshly .. . however, AZ Health . . . I'd give lower rating if it were an option. p.s.s., Note to AZ HEALTH: IF you're a retailer & you're not open for 'face to face' customer service (after the state permits you to open) . . . . your signage needs to be BETTER than this . . . & you need to figure that out) . . . though I suspect that I'll miraculously see you post a picture of a sign on your business demonstrating this . . . Surprise!!! . . . .

Great job fixing my treadmill. The customer service is beyond what one expects for Tucson, and…read morepricing is reasonable. No need to look elsewhere for service of your home gym equipment.

This afternoon (Friday, June 12th), I was at the 6327 E. Broadway store shopping for a few items…read more I was in the shoe department browsing for some court sneakers and was pleasantly surprised when Jorge, a sales associate, asked if he could be of assistance. I let him know what I was looking for and he took the time to show me and explain what they had in inventory. I was grateful that a store representative actually asked if I needed help instead of trying to hunt someone down to help me. I moved onto other areas of the store trying to find a head visor. I must have looked like I needed help as another store associate, Luis, asked if he could assist me with finding something. He guided me to the golf area and located some visors, but also brought in that department's associate, Jane, to see if there might be more in stock elsewhere. The reason I am being so detailed about my experience at Dick's today is that I can't remember being helped like this in a store, well I guess, in quite a long time. I appreciate what Dick's is instilling in their employees. That customer service does matter. I appreciate how well I was treated today and will remain a loyal customer. Thank you for hiring great folks to represent your company!

I love checking out the clothes at Dicks Sporting goods. This place reminds me of a big five…read moresporting goods. I spent a long time looking at the workout clothes because that's what interests me a great deal. My husband decided to buy HOKA Bondi 9 shoes for work. Sadly, they didn't really work out for him and I came today to return them. The customer service is so friendly and fast. And when we bought stuff a few days ago we had to we were helped quickly. I was in the store about 30 minutes this morning and nobody came up to ask me if I needed any help or if I had any questions. Been interested in getting some pants for my husband, but I just didn't see what I wanted on the display. The store was clean and I'd be willing to go back again. They have disc golf supplies and discs and that's pretty cool.

I bought a used ez curl bar here last month for the small garage gym I'm assembling …read more I tried to use it last week and found the normal stop Collars would not fit. The ends were not a standard 2 inch. So I came back yesterday to find a solution. He asked me to trade in the Bar in question , gave me a 60 pct credit on original purchase price , I bought another used curl bar with a military Discount with the stops included. So a better bar , complete for Less net $$ than new collars on EBay. And I could make sure it all fit. He said he would deal with the other bar and figure out a way to make it right later on. For me, this was great service I Highly recommend coming here for used and new discounted sports equipment.

Chris & Lucas saved me! I need to bike daily. After ACL reconstructive surgery if I don't bike…read moreevery day, I don't walk. Play It again Sports allow a 50% buy back. I was able to rent a spin bike for 4 weeks and then return it for 1/2 the purchase price. Some might find that expensive but for me it was a life saver. I was staying at my father-in-law and was able to function normally. I couldn't have done it without Play It Again Sports!

On the one hand, returned a service call and showed up for an appointment promptly with a…read morereasonable fee. On the other hand, when getting a quote for parts I discovered that he has a significant mark-up over supplier cost. He was unwilling to discuss or negotiate his parts pricing. I was able to successfully order the needed parts directly from the supplier at less than half the cost of Tommy Gamez's quote. I will be using another provider to perform the installation of those parts. Nice enough guy but questionable ethics and business model.

Doesn't answer phone during business hours. Doesn't reply to online messages. Doesn't return phone…read morecalls. Not worth giving a business with shitty customer service my money. Moving on.

update: Next day. Actual same problem with new gloves. Not…read moregoing back. Poor Sewing on Velcro tabs So i super glue where it is separating and used a desk stapler to finish it off. I tapped the staples flat and put black magic marker on to hide. Problem Solved and barely visible. Otherwise , good gloves. !!

Well I drive by this place and thought I would help support the local businesses…read more Well I sorry to say the service is non existent. One sales rep said one thing and the other which I have his name but won't go there . Excuses after excuses. Price point is not that good as well . Don't think this place is a good idea

Parker, CO location is out of business. A lot of what they carry are second or third shelf type of…read moreequipment, so don't expect top of the line ANYTHING. Had to return a massager that worked once and wouldn't hold a charge... never heard of the brand, but was Chinese junk.

I bought a pickle ball paddle with a torn face, not noticeable until the wrapping was removed. It…read moreis under 2-year warranty. The manufacturer says to deal with the merchant. Big 5 says it is discontinued so they can't exchange it. I found five identical paddles in the store, except for their color and asked to exchange for one of those. They refused saying the price has gone up since I bought my paddle on sale. I would have to pay the difference. I had to dance through hoops and spend one and a half hours arguing with various managers (in store and on the phone) before we worked out a deal. Big 5 needs to treat its customers better.

Helpful staff and well laid out store. Will always go there for swimsuits. They always have what I…read moreneed for sports.

It has been a while since I went to Big 5 but so glad I did! I was recently searching for a…read morespecific item and needed it faster than online retailers could deliver. Big 5 saved me! Not only was it cheaper at Big 5 but they were helpful and I was happy to support a local in-person business rather than Amazon or another online retailer. I think I got a better quality item at Big 5 for approximately 60% of what it cost through Amazon so I was very pleased! Not only did they have sporting goods stuff but also shoes, slippers, clothing, pool toys, and even some little plushie toys. I've become too accustomed to ordering stuff online but this was a nice reminder of the importance and convenience of having local brick & mortar stores too!