I was given an estimate of $775 for something that was fixed at another shop for $20 within 30…read moreminutes. Would recommend getting a second opinion.

They had my car over 3 months after telling me it would take about one week. I was charged $3,800…read moremore than I was quoted, and my car was unsafe and barely drivable. Difficulty turning the steering wheel, intense grinding and scraping sounds, vibrations, etc. And little to no body/cosmetic work was actually done. After taking it to another mechanic, they recommended not driving it at all because of safety concerns and continued damage due to improper and incomplete repairs. THEY ALSO FOUND A RUSTY PAIR OF PLIERS LODGED BETWEEN THE FRAME AND THE CONTROL ARM WHICH WAS CAUSING MUCH OF THE STEERING AND GRINDING ISSUES. The compressor was incorrectly placed and was shredding the timing belt. The control arms were bent and causing gouging and damage to the brakes. I paid another $3,330 to get those things fixed. I have now paid over $7,100 OVER Kong's initial $9,000 estimate just to get the car in safe driving condition. So all in I have paid over $16,100... and that's just under the hood. After several requests and sharing paperwork and all details with Kong's, they are unwilling to reimburse me for these expenses. If you have had a similar experience, I recommend filing formal complaints with: GA Attorney General, Secretary of State, Federal Trade Commission, Better Business Bureau, and local and state criminal fraud/negligence departments. *notes and pics are from the reputable mechanic that finally got my car into a safe and drivable condition.

DO NOT BRING YOUR VOLVO HERE: GO TO VOLUPARTS! Fool me once, shame on you. Fool me twice, shame on…read moreme... I've been coming here for the better part of a year now, trying to solve TWO issues with my Volvo 240; stalling and issues starting up, which ultimately the two go hand in hand. Every single time, without fail, my car would go back to exhibiting the same issues LESS THAN A WEEK LATER after getting my car back from MBM. Victor has been running me in circles, telling me my car is fixed just right, all for it to go to shit a day later. I only brought my car here because I had trouble finding someone else willing to work on it. Voluparts found the issue in less than 20 minutes and fixed it. My car has been running GREAT these last two weeks, MUCH better than the bandaids Victor slapped on to my car. I have spent thousands trying to solve the issue--this man has run me dry. I spent $800 for one repair, to which my car stalled out THE DAY OF BRINGING IT HOME. I imagine many other people are experiencing the same issue with this "mechanic". Horrible service. My car would be there for 2 weeks at a time and was never properly worked on. Shame on you, MBM. Shame on you, Victor. I highly advise you readers to find another shop, especially if you have a Volvo. These people are crooks. Just look at the other 1 star ratings--many of them back this statement up. Thank you.

Horrible service! The owner doesn't care one bit about the safety and well being of customers! My…read more76 years young mother took her car to this guy and held her car for over a week! After a week told her the car was ready! She drove it off and it stopped on her in the middle of a busy highway! Because I dont want to go to jail again I will leave it in the hands of the legal system! I will be reporting to the better business bureau as well!!

I would put negative stars if I could. DO NOT WORK WITH GERARD. I choose this location because it…read morehad good reviews turns out they review themselves and make people call n dispute if they don't agree with the positive review . Who does that , terrible place . They kept my car on three different occasions and my car still isn't fixed . Terrible terrible and Gerard is an idiot

Unfortunately had an accident and was assigned this shop to complete my service. Not only were they…read moreslow their tracker for service was never updated and left me confused on multiple occasion. Avoid this shop if you can.

Ashley will take great care of you at the front desk! She created a fair and easy to digest estimateread more

Excellent body shop that you can trust to do quality work on your vehicle. Very expedient service,…read moreneeded minor front trim replacements and other cosmetics done on my Jaguar F-Type. Gave me an accurate estimate up front and completed all the work in a very timely manner.

As usual they did a great job repairing the rear hatch on my 2019 Bmw 430i ... the car looks great!read more

I can't speak for the quality of repairs, but I would like to give them five stars based on the…read moreintegrity they've shown in recommending that I not pursue a repair and helping me find a company that will give me a good price for my car. Service is really top-notch, and should I need body repair in the future, I will trust this shop. They could have charged me $5000 to repair my car, and instead they were honest with me.

Fair pricing and excellent work. They delivered on time and great service. What more can you ask?…read moreWait... nice people too!

DO NOT bring your car to this place…read more Everything that could go wrong did. My biggest issue is the office staff. Rude, horrible communicators, irresponsible, customer service that blames the customer for everything. Had a fender bender and here are the facts: Towed the vehicle to their location*notified them that I wasn't using my insurance*took awhile to receive the quote. I called often. On one occasion, i notified the owner I hadn't received a call back, he made a comment about his niece. Can't recall the exact wording. But I understood it to mean she was young and let's things slip. I paid the deposit for work to begin. Then told difference would need to be paid in cash. On one call, they told me something else would need to be fixed. Fine. I contacted them before going asking if I could pay w a credit card. She said fine, she'll take a copy of my credit card. I then make the journey to go get my car. I get there and she tells me she tells me the cost and it sounds off - I had to ask why? She explains the processing fee is a percentage. Bad communication. We get in the vehicle and notice the back rear mirror is shattered. By this time I have signed things got the key and was about to pull away. I go back inside and she says she say it but eh!!! It became a blame game and a nothing I can do, and not sure how it happened, no one moved your car, nobody else's car is damaged, the tow guy had stuff back there. It was horrible. I then say I'm not taking the vehicle until the owner who was away got back. I go back two more times, because she also said she would reverse my card. I couldn't pull it out of her why. I imagined because their was some level of culpability, and then I had to go back after I released the staff did not return my card. Mind you, no call from the owner, nothing. I have nothing positive to say about this service. I was made to feel like a customer that is hysterical, volatile, and doesn't understand optimal deserve or someone who only deserves to be treated in a disrespectful way. Meanwhile in between time I am far far from that. I must of been extremely irritated because this review has been in my draft. I strongly suggest the staff do not respond to this review. Further ridicule or sarcastic remarks will not change my opinion or treatment.

The entire experience here was outstanding! I needed a bumper replacement, and Spivey's handled it…read morepromptly. Responses were always quick. Pricing was very reasonable. If I ever need body shop work again I'm definitely coming back!

I have used Spivey's a number of times with good results, so when rear ended in my 5 month old car…read morelast year I requested this shop over one of the insurance company suggestion. Overall, car looked good on its return, if I have the unfortunate need again for a bodyshop, I won't return to this one: - It a huge ordeal to get progress reports (car was gone 6 months due parts availability) - Car was returned dirty, disappointing after a $10,000 repair - On collection I noticed a part missing, and was told they'd order it and call me to bring it in to install I have called and emailed 10+ times over the 6 months since picking up the car about the missing part, and nobody will return call.

Alan McGwan is an amazing Service Advisor. I recently moved to the area and Alan made me feel very…read morecomfortable throughout the entire service process. I would highly recommend him.

The location is great but the service I received was very unsettling. The service repair lady gave…read morea very dismissive vibe. She was more focused on what she wanted to do to my Vehicle versus the reason why I brought it there. I'm not sure how good she is at her job, but you guys are gonna lose a lot of business if they come across her. I'd rather travel to Cobb then be treated like that again TLX!