Fix your hours, I just drove 45 mins to a closed store. Don't have time to wait around a whole hour for this store to open unfortunately.

I have to give this place a 4 and here is why: 1. Great size store for an outlet 2. Carries more than just shoes --accessories, clothing, socks, basketballs, etc. 3. Staffed adequately for the amount of traffic that goes through the store 4. Inventory is always changing and if you have luck on your side, you will come up with some great deals 5. Carries kids items as well 6. About 6 dressing rooms 7. Additional % off sales Always a pit stop whenever I come to the Gilroy outlet. read more

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Thanks for NOT greeting me. Thanks for NOT helping me when I asked you a question, directly to your face. Thanks for getting onto your mobile device when I was talking to you, meaning you were ignoring me. Thanks for NOT checking the back to see if you had a few items in different sizes in stock, these items were in the Men's apparel area and weren't on clearance and didn't have any special additional percentage of the price discounted. I thought that might mean that I had a good chance at their being other sizes available. We will NEVER know, now that I wasn't able to get anyone to go and check for me. The line wasn't long but I am not shocked. This was the worst visit to a Nike outlet, aside from the one where I was injured at the Nike Outlet in Vegas and none of the employees helped me or even took down an incident report. This was horrible. Way to really drop the ball!! read more

Did some shopping here over the weekend. The staff are super attentive and this store is way better than the one we have near our home. So many options and they carry a lot of XL and 2X sizes in the women's department which are my sizes so I really like it. I would definitely recommend this store to friends and family. read more

Be warned: when you come here on a weekend it's going to be extremely packed, even on a rainy day. My friends and I got to the Nike Store at around early afternoon and parking was a beeswax. Adding rain into the factory, this Nike Store was like a zoo. Kids were running around, parents were trying to fight for the last shoe and deal, etc. And not to mention the lack of variety! Probably because it was Xmas time with hella deals, it was almost impossible to find the shoes I needed on my list. So why does this store deserve such a high rating? It was because the customer service was amazing. I came in with a hundred different questions: will my gift card work if I just have the number? Will this certain shoe fit my cousin? Yes, and yes, the workers there were patient enough to answer all my questions even though it was extremely busy. And although the lines were extremely long, the cashiers were efficient and friendly as well. I had a very good time in here, and left satisfied. Shop well and prosper, read more

Ok so considering I was working there as a manager until a couple months ago, you would think I would give it 5 stars and call it perfect right? Well its a great store, great employees but the product they have isn't always for everyone. Let me start off by clarifying for everyone so they know what goes on when it comes to the top of the line stuff at outlets. 1. Find out what kind of nike outlet your local one is, gilroy is primarily a runner's store so the balance of lifestyle shoes and jordans along with high end runners are going to lean more towards the running category. 2. Before you ask for more sizes in "the back" look at the shelf where the shoes you're wanting is at, is it full or near empty? If its near empty thats because that's the last of the stock...the team spends every 2 hours refilling sizes of shoes and apparel that was sold during that time based on an hourly report to make sure that particular size that was sold was replaced. 3. If the footwear or apparel staff is rude to you at all the chances are that its a personal problem on them or they're just not in the working mood and management has yet to deal with them for that day. The best way to deal with a rude employee is to take their name or names down and fill out the store survey on your receipt and include the names you took down, the store is required to pull up surveys daily and any negative feedback sets off numerous red flags for the store. 4. Shipping, yes the store will ship an item to your home or business depending on the availability however the store does not ship to other nike outlets. They don't transfer items that aren't selling either unless approved by the 2 sending and receiving store managers. 5. Don't call the store a day or two or even before the release date of new jordans. There's a reason why people line up to get jordans and why they have a price tag of $175, they sell out. Any left overs of stock do hit outlets after a few months but go to the highest selling jordan stores. Your best bet is vacaville (that's where the district manager's office is located so they get first picks on all new product to outlet levels). 6. Lastly, to answer the black friday question about benches. We take the benches out to create more room and to prevent an even bigger mess to clean up, people tend to throw paper and trash under benches. Also people have tripped over them in the past due to the high volume of traffic walking in and out of the store. Oh yeah, the best time to shop this place is tuesday wednesday or thursday either during lunch time or after 6, those are shipment days so you can get a look at new arrivals and there's next to nobody else shopping at those times. read more

Unfriendly cashier! Nike product sells itself but come on now, we are spending our money in your store! Tonight, my cashier did not greet me or ask me if I found everything ok?! The only thing I heard from her was, "I can help the next guest over here." You did not give me the option to bag my receipt or keep it with me, you just put it in the bag! Not even a good bye! Customer service needs to be key in the competitive market of shoe retail, heck, retail PERIOD! Especially since most folks are not doing the majority of their shopping online now. The only positive experience tonight was the additional 20% on my particular purchase! read more

Black 5.0 for $85 and purple 5.0 for $50! Score! Those are my favorite and I've been searching to replace them. Luckily I found them here!!!! Ok selection of clothing. I'm sure you will find a pair of shoes you like. Sizes are limited but great if you have tiny feet (ladies). Employees were nice. I only come here first thing in the morning so the store was nice and clean and calm. read more

Went here on 7/28/2020 in the afternoon hoping to purchase some new sneakers for myself, ending up having TERRIBLE experience and possibly racial discrimination. I waited in line for about 25 minutes in the HEAT. Just to be turned down at the door for having a "regular dog" . I don't understand why the worker at the door did not say anything until we were up next??? She clear saw me waiting in line with my dog, we even made eye contact. OH THIS is where the discrimination comes in... i am an asian individual and soon afterwards i was turned down, a CAUCASIAN YOUNG LADY with her dog behind me was able to go in without showing any paper work proving its a service animal. I WILL be contacting corporate about my terrible experience here! read more

While walking at the Gilroy Outlet Mall, my son found his basketball shoes at this store! It was like he found a perfect tool to use when he goes to P. E. class at school. The stores is like a large one with a lot of Nike clothing and shoes to choose from. Shoes were stacked on the selves and it was self-serve with the shoes. However, the staff did greet us as we were shopping and asked if we needed assistance. After picking and trying his shoes, my son and I went to the check stand to pay. Check-out was quick and friendly. Now, when we come back to this mall, I guess we will be stopping at this store to look at the goods! read more

This store is pure chaos. The aisles are so tight, hardly any room to sit and try on shoes, a bazillion people occupying what little space available. Bought a pair of shoes, but it was in the wrong box so that made checking out even more difficult. read more

It's just . do it have a long line everyday . I love sales tho a cashiers reservation would have helped me . I don't see why they don't why they don't check out shoppers on a iPad or what not . Like they do at the Nordstrom rack and if just do it did . How do I get in line for self check out or express lane Let me take a number and seat read more

I usually like Nike in general so it is obvious that I give this 5 stars. Unfortunately during the black Friday shopping, they had no benches to sit on. The lines were long, but moved pretty fast until some lady cut in front of the line and they have the poor cashier a hard time with the prices. Anyways besides that they always have great deals going on for their shows and they charge good prices. They always have my shoes there, the Nike Air Structures which are always nice. They have good sporting equipment too. On the clearance side, unfortunately, they have some of the most ugly colors in the world, but I guess that is why they call it clearance. Anyways that is ti for now. read more

A madhouse on the weekends, this store is definitely the most popular athletic store at this outlet mall. Tons of people. Lines at the dressing room, lines to checkout. Not much personal attention from staff at all. How could they, there are so many people to help? Nike is also more expensive than the other brands in my opinion. I found better deals at Adidas Outlet. I also felt like Adidas had more choices for mens training/workout shirts. I think the only reason [for me] to come here is if I want a specific product that only Nike offers. And for a lot of people I think thats the case (e.g., Nike Air Jordans). However, that wasn't the case for me. I just want as many sets of athletic clothes as possible, so that means I'm looking for the most affordable options. Nike and affordable have never gone well together. read more

If you like basketball or running, this is your store! Nike specializes in those sports, from shoes to shorts, t-shirts, compression gear, socks, and everything else you can think of. The prices I think are very reasonable...I bought a pair of Nike dry-fit shorts and they are around $30-$40 other places, I got mine here for $20! I love the material and when I saw this I had to buy a few pairs. Even some of the Jordan apparel is on sale. Shorts are around $30 or so. Now, I know $30 or so is still a lot for shorts but they are on sale from around $35 or something like that. Not much but it's something. Some good deals on shirts, 2 for $20, 2 for $30, stuff like that. Shoes are also discounted at a pretty good price! Good selection and most sizes you are looking for. read more

The store is fairly organized. Experience was going well until, Shanie a store employee helped me into the dressing room. I found it weird that they do not mark the rooms to indicate it is being occupied. The employees knock on the dressing doors and if there is no response or they can't hear a response they open up the door. Fast forward to my experience: I was trying on a sports bra when someone knocks on the door, I said here and the door opens up. I was midway changing out of the sports bra, and to my surprise Shanie unlocked the door to the dressing room I was using. A teenage boy looked at me in shock. I closed the door, changed into my clothes and went to speak to shanie. She did not apologize which would have been an acceptable thing to do. Instead she rolled her eyes and said, "well I asked if someone was in there." In which I told her, I responded with "here" and yet the door was opened. She said, "well I didn't hear you." In other words I am saying this place has HORRIBLE customer service and unless you wanna risk your chance of giving a random person a free show I recommend you do not use there dressing rooms. I would also suggest the store get a better system to indicate when someone is in the dressing room read more

This outlet is really a hit or miss. You can find some killer deals here but most of the time they're just ok deals. I came out to the Gilroy outlets Memorial weekend and the place was a zoo! Parking was horrible and the place was packed. The benefit to having to deal with all this is that most items were an additional 30% off. I got a nice pair of sneaks and a dri fit shirt for about $40! read more

Kimi who works in the dressing room is rude and dumb. No customer service whatsoever. And when I went up front to make a complaint about Kimi the lady manager (she said she was a manager) sided with Kimi. But Bob the other manager was more professional handling the issue. When I went to the dressing room Kimi told me to sit down on the bench because all rooms are full. So I did and waited thinking she'll let me know when a room is available. I decided to play on my phone while waiting. Then I see her walking in customers in the dressing. First I thought she was helping them by giving more clothes to try on. When I realized she wasn't but I went up to her and told her I've been sitting there waiting for 15 minutes to use the dressing room. She started giving me an attitude instead. I think she hates her job. She shouldn't be working there or that line of job. read more

When it comes to clothing, I'm a simple Man. Just give me a few XL t-shirts to wear over my expanding gut and a couple of baseball caps to cover my balding skull. I came away with 2 tshirts, 2 hats, and some baby stuff ( for my soon to be born niece) for under 50 bucks. Not a fantastic discount, but definitely cheaper than buying the same stuff at dept. store regular prices. "And be a simple kind of man. Be something you love and understand. Be a simple kind of man. Won't you do this for me son, If you can? " "obligatory Lynyrd Skynyrd "Simple Man" youtube here: http://www.youtube.com/watch?v=nFl0nlHaWa4 read more

Before calling these guys I was in search of solving two problems: 1. Trying to find the hard to find Structure Triax 11 in size 12 1/2. 2. Getting them to me if the store was farther away than I was willing to drive. These guys rock! I called here in search of.. well, at this point in my mind.. the "mythical" Structure Triax 11's in size 12 and 1/2. These guys had three pairs of them! So I took two of them. Problem 1 solved. The next thing I asked was if they could ship them to me. I held my breath because I have never asked a retail store beforeto ship something. The friendly customer service person said, "sure, no problem we can ship them to you." Problem 2 solved! On top of that, the shipping was free. I received the shoes three days later and presto everything was correct, Structure Triax 11's in size 12 1/2. Not the Gortex model which to me feels a little different when you try them on. I really like the regular shoes and I was so glad that I could find them from a store that had exactly what I was looking for and even shipped them to me at no extra charge. Thanks, Nike Factory Store in Gilroy, you guys are some cool cats. read more

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Though the Nike Factory Outlet is selling overruns, overstocks, discontinued styles and last seasons merchandise, the deals abound. The store is always CRAZY BUSY, but the store is clean and organized. Rarely is there merchandise on the floor, out of place or strewn about. The staff is clean cut, knowledgeable, helpful and friendly. People down rate and belittle this store for the behavior of other shoppers - BAD MOVE. It's not Nike's fault that you cannot stand up for yourself, say excuse me or make your way through crowds. Get out of bed earlier and get there when they open, IF YOU DO NOT LIKE CROWDS. At checkout, an employee asked if we were using a credit card. He then had us step to the side, he scanned our purchase with a handheld device, swiped our card, I signed the screen and he handed us a receipt. We cleared the checkout line in literally 60 seconds! An efficient, well run and managed store! Do not post pictures of your shoes - we do not care and they are not helpful. Post pictures of the store, the inside and the like. read more

This store is great. The employees are very helpful. I always leave satisfied in both service and their inventory. If I'm looking for a great running shoe their is always an employee to lead me to the right shoe. The employees are very informative and knowledgeable about the product. They also are always having some very good sales. Go here if you're looking for some running shoes, training apparel or even lounge clothes. read more

I have to say I am a big fan of Nike brand, but every time we go to this store it's packed. We can never find a staff member to help us and if we do they don't know what they are talking about. We were looking for shoes for my son and about 20mins waiting around / trying to get a staff members attention we finally get this young kid. We told him we were looking for shoes with high arch support, he took us to one pair of running shoes and he said we could try these, really? We end up finding my son something else other than what the staff member recommend. We bought them and left. Like I said big fan of the brand but so not worth it. From Nike store we went over to New Balance store across the way. Omg way better service! We were able to get help right away from start to finish. And we were just looking for my son, but because we were so impressed with the staff and their knowledge of what they'd recommended, my husband, son, and I walked out with a brand new pair of shoes. We walked over and returned the Nike's we had just bought. read more

I like this Nike outlet. Good selection of shoes in my size which I guess is the common 10-11. Only really come to get shoes every so often when my current pair is on its last legs so to speak. If you can wait then why pay full price?! read more

Alot better than the Nike outlets in Milpitas or San Leandro. +1 more seclections +1 very organized and clean +1 alot more clearance selection +1 customer service is great! One guy gave me a tip that the clearance was going to be discounted by next week :) +1 I came on Sunday, and it was all crowded and stuffy by crazy families! read more

We haven't had any previous issues but our last visit to the store was terrible! We had a pair of shoes that needed to be exchanged for a different type and we didn't have the receipt. We asked one of the Nike reps if we could return them, also asking if they could look our receipt up with the card it was purchased on, she said yes. We went up to the front to do the return/exchange. First the woman we deal with scolds the other employee for telling us the wrong information in front of us, then she proceeds to look up the "current value" of the shoes and gives us a rude look. At that point she tells us that they're worth $24.99 (we paid $44.99), that obviously sounds ridiculous since we only bought them a few weeks ago. She then tells us that if we can find those exact shoes for a higher price we will get that price. We set out to hunt for the shoes asking for help in finding them and explaining our situation to an employee on the floor. They seem confused about what the woman up front told us, but help us anyway. So we go back up to the front after finding the shoes for (surprise!) the same exact price we purchased them for. The woman we dealt with the first time wasn't up front so we talk to someone else, this woman seemed confused about what the other woman told us as well stating that she can only give us the price that's "in the computer" not really even giving us a reason. Their return policy states that you can return an item without the receipt but you will receive the current selling price as the value of the item, which we explain to her and she gets what seems to be a manager involved saying sarcastically, "well, it's up to him." So again we explain out situation and read the return policy verbatim, he reiterates that this is a return without a receipt like we're stupid and we explain again that that is the return policy for items without a receipt. He actually comes around the counter to read the return policy off of the placard they have on the counters. He mumbles to the woman we spoke with before that they need to have a meeting about that or something and finally he says they will do the return. No, "I'm sorry for the trouble." or anything. It's pretty terrible when the customer understands the return policy better than all of the employees working there. They all acted as though we found some magical loophole or something and were extremely unfriendly and unhelpful. We've boughten things from there before and bought more items this time so it's not like we took our money and ran. Both I and my girlfriend are in customer service and I also used to work in retail. These people are terrible. Apparently being knowledgable about their own policies isn't part of the training. The "manager" didn't even give us any information beyond that he would do it either, not a "well this won't be a problem, but the policy has changed." or anything of the sort. Make sure that you always have your receipt if you need to return or exchange anything at that store. read more

The Nike Outlet is always a must stop for me whenever I'm at the outlets in Gilroy, They usually have sales going on and additional mark downs on clothing items, but the footwear is usually a hit or miss. They haven't been receiving as much good stuff as they used to, and sometimes the prices are only a little bit lower then retail. As a recovering sneaker addict, that may be a good thing for me! But I rarely score any GREAT deals here anymore. read more

Hit or miss for finding shoes at an attractive price. Last time here, it was a hit! Bought two pairs of shoes and paid a total of $44.37. This particular location always seems to be very busy. I'm not too crazy about the crowds, but they do make good shoes so I'll still go inside the store in hopes of finding something affordable. If you don't mind the crowds, then go on in. I still will. read more

WTF What is happening to their soccer gear? no Jerseys..no shirts...no shorts...nada. Phiff. read more

All of the previous reviews (good and bad) are spot on. Some stuff is WAY expensive. The shoes are picked through, and if you happen to have big feet you will be rewarded. I'm a man of simple needs. I go here for the socks. Dude, they have sweet deals on good socks! Such a good deal in fact, that I don't give my son a hard time when he walks in his socks outside! :) Honestly, their clothing is not priced at "outlet levels". There is a good selection of other items here as well, you are bound to find a few things. read more

Wow such a messy store. I've managed 2 Nike stores and this is terrible. I couldn't find a employee and when I did the young lady said she was on break. read more

i found a pair of nike cortez black at the clearance section for $44.99. what a steal! i had to buy them. super cute and comfy.

Pretty good. I wouldn't mind coming here in the future to buy my running shoes. My boyfriend says heir markdowns isn't that amazing though. It is better than Niketown which is where I buy my Nike shoes. read more

I love the feeling of getting a good deal on something, so it is only natural that I love coming here to browse their shoe sales. They normally have a good selection of shoes, and a wide range of sizes available. I have never been disappointed by them not carrying my size which has happened in other stores. read more

While I love the good deals, they don't have a whole lot here. Kind of small. Not to mention, they have 8 registers & every time I come in here there's only 1 open & a huge line to wait in. read more

No, service at all. Everyone is just standing in a circle and talking to each other. I was asking how much these shoes cost, and they said, you know they are for men right? Of course I know... That's why I was about to ask, "do you have it in women".. but before I could, he left. How rude, and then he came back and I asked him if they had the Nike "THEA" shoes. He replied, "no i never heard of those sheos but i'll ask." and he said, no we don't. but he didn't check, and left ok.. read more

I've never found anything at this store. I still think the prices are too high, and the shoes! My Lord! Seriously, we all know that outlets carry "last seasons rejects" but I think this outlet specifically carries the "last season rejects" from China, The South Pole and Zimbabwe. I have never seen any of these shoes in regular stores, so of course it would lead me to my above conclusion. read more

I didn't love Nike until a few years ago. I mean I grew up in the first Jordan shoe era, so they were always cool in my book, but I wasn't a NIKE "fan". Well after buying some great cross trainers a few year back I became a real NIKE fan. Although not all their shoe line follows the same level of quality, I have found that NIKE products aren't as inferior as I once thought. That being said, this store has some really dope NIKE deals. Some things aren't a huge discount, but if you frequent there(every month or so), you'll catch some ill deals on great shoes/workout gear. The staff there is always pretty helpful. It's much more low key than the Milpitas one and the staff is friendlier too. I'd avoid it on the weekends unless you wanna get mowed over by people, but that's all the outlet stores. read more

I'm a fan of Nike apparel Deals! Running shoes, soccer shorts, dry-fit shirts / shorts, softball gear, cones, wristbands, hats, etc.... It's always feel great to be in shape! read more

What: Women's Nike Free 5.0 Takes: Originally came here because of my best friend's bf, but it was actually me who walked away with an awesome pair of running shoes! Inventory: Pretty large (many styles often with a wide range of sizes) Deals: Depending on the style, this varies. Mine were actually not that much cheaper compared to the suggested retail price, but it was the colors (pink with teal laces) that swayed my decision. Plus, no one (so far) has these shoes with this particular color combo! Service: Pretty much on my own in terms of finding my shoes size. The people at the registers were courteous. Bottom line: Go here for your Nike shoes fix! read more