Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

This family owned body shop has absolutely amazing customer service. They have great communication…read moreand are dedicated to ensuring full satisfaction. I highly recommend bringing your vehicle here over the corporate "big box" shops.

Please stay away from here, we took a vehicle for an estimate, dude started working on it and…read moreordering parts, started fixing the vehicle without our permission. We went back and forward with the guy explaining to him what he did was wrong, he didn't care, this man does not care about the customers. We couldn't do much so we just gave him the green light to fix the vehicle, fast forward to the day we picked up the vehicle, we noticed abs and traction control lights on, on further inspection we noticed the rear abs sensor was disconnected, idk why it would be if the repair was not in the rear. The front brake caliper bolts were loose as well. For what they charge it's absolutely unacceptable. If I could I would give this place negative stars.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Wonderful and friendly customer service. Excellent pricing, knowledgeable people who extend…read moreservice beyond what a customer expects. A bonus is they are christian based. Josh was amazing and now I consider it an honor to call him friend!

Very helpful. Just what I needed. Lots of trailers to pick from in stock. would returnread more

This Family-owned business is incredible. We found ourselves stranded in this town with a blown-up…read moreDifferential and had to make arrangements to get it repaid. Two different tow truck drivers recommended All City as the place to get it fixed. I found a new Differential and had it shipped there and even though there were challenges to make it work, All City came up with the solution. The speed sensors were in a different location, but All City modified them to work. Fantastic company and great communication throughout the repair. We highly recommend them.

All City probably does good work. I took my 2017 Chevy 2500 HD (gas) in when the transmission…read morestarted slipping in lower gears. The reason I am not rating higher is value. They promptly evaluated the transmission and charged around $250 (refundable if I did the work there) for the diagnostic. Their recommendation was a rebuilt transmission. No problem. I shopped around and had it done for $1500 less than the All Cities quote. I didn't do an online aftermarket purchase. The business I went to installed a Chevrolet certified reman transmission with a 3 year warranty (same as All City) that was direct from Chevy.

We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

I took my car into Tracy's Garage this morning to get a second opinion on some engine/break issues…read morethat a local dealership told me would be very costly to fix. Tracy got me in right away, took care of the issues for a very small fraction of the cost the dealership was going to charge me. I've been looking for a reliable mechanic since I moved here 13 years ago and I finally found him!! I won't take my car anywhere else now. These guys are knowledgeable, fast, incredibly friendly and the fairest price around.

Nice guys doing honest work at good prices. They also have great hours (5am to 5pm) which is…read moreuseful for early morning prework repairs.