The kiddos love this place. Must I buy a pair of socks if I have a pair from another jumping…read moreplace?! My issue is they have added video games. That is what I am trying to avoid. So maybe not the place for us anymore.

Fun spot for kids and adult. They're really strict about the rules but it keeps the kids safe…read more Prices are not bad and snack prices are extremely doable. Only $5.50 for a snack, small icee and a water.

I was very excited this opened so close to home. I signed up my kids for memberships…read more Pro's-Close to home, and many different activities, managers are friendly. Cons- (reason I am giving it 3 stars) I totally understand it's new and a new business has new employees. Unfortunately, as a customer we shouldn't have to deal with this level of service. The staff is mainly very young (maybe high school teens mostly). I've witnessed employees hugging and kissing boyfriends during work. (only within a couple weeks of opening). Groups of employees standing around talking and laughing (1-11 very crowded). With it being so crowded I'd think the staff would be working extra hard. Instead it was pretty much chaos and since my child is only 3, we ended up leaving after 20 mins. This is actually the usual but it just bothered me it was so crowded that I was concerned with my kids safety. So had a manager explain to me what exactly my kids can play and not play on so thought it was worth me upgrading so I did. Within a few hours I have one of the teen employees telling me my 3 yr old is too small for something. I read all the signs and there isn't a height restriction. Got tired of arguing so ended up doing something else. One incident - My son is playing on where you jump on a trampoline to an air bag. My son jumps into the airbag (3yr old). Next thing I know about 4 full grown teen come running doing flips off of it, barely missing my boy! There's a staff member standing right there who should've stopped them but she's busy laughing because these kids must be her friends. Cleanliness-- Wow this is a big one. I've found the play area w/ slides to be ultra dirty at times. Sticky, vomit, even blood (probably from a nosebleed). I can tell it was there a while because it was dry. Shoe rack? I have a bigger shoe bin at my house. This is a trampoline park. This place has so much potential. I was planning on going there on a regular basis which is why I paid for memberships. At this point I'm nearly ready to cancel it and just go back to the other trampoline parks. What are the hours exactly? I looked up google listings and says it opens at 11am. Went there at noon and doors locked.

BUYER BEWARE!! Be very careful before signing up for an Urban Air membership. The 12-month contract…read moreis not clearly disclosed, and what they don't tell you is that making changes to your membership can restart your entire 12-month commitment. That's the kind of policy customers deserve to know upfront, not after they're already locked in. To make matters worse, the customer service is some of the worst I've experienced. Representatives were unhelpful, communication was poor, and resolving a simple issue felt impossible. It feels like the company is more focused on keeping customers locked into contracts than providing good service. I won't be renewing and would not recommend the membership to others.

Great time for a birthday, lots to do but a little hard for parents of littles to get back to one…read morepart to help out kids. Fun times and would go again.

Not my favorite but I can see the attraction. With a large bounce area, games, sky walk (they call…read moreropes course) and slides there is much to enjoy but it would depend on the size of your party and age of the child/ children. The bounce area is awesome, but I wish they had mirrors on the backside/ ceiling so caregivers can still watch the kiddos from the floor, otherwise if you're a spectator there are blind spots all over and you're suppose to by another entry fee if you enter any of the play areas. The backside of the bounce area has wall climbing and obstacles for teens, or really tall kids able to make the reach, and I like the large soft basketball area. The sky walk SAYS 48" to participate on the sign but their tape (where the kids measure the height) is well above the 48", unless all other doctors' offices height markers are wrong and Catapult is the measuring authority, but that was disappointing particularly when it appeared the staffer was picking and choosing who had to get measured. Kids notice everything, especially any perceived favoritism or injustice. We went on a weekend, and it was so loud and packed with birthday parties that highlighted a few issues I'd recommend considering. - There are not enough shoe cubbies, shoes were stacked in piles all over the place leaving an impression of disorganization. - Food was everywhere! Kids were running around with slices of birthday cake, icing fingers, plates etc. recommend sectioning off areas were food and drink may be consumed and placing obvious trash bins nearby. The outside was equally full of trash, but it was a windy day and that could have just blown in from another location. -Ensure the height requirement posted is the same as what's enforced. Overall, an ok spot if guardian is going to participate with the child in the ball pit or other soft spaces but I recommend going when big kids are at school. For the big kids, this is good for the 8-10 yr range when they are tall enough to participate in all activities.

We had our sons 3rd birthday at Play Park MTX and I am so glad we found this place. We had never…read morebeen before hsi party and he immediately went to play. He loved it and all of his friends loved it. It was on a Saturday and they has parties all day so when we arrived it was really chaotic with other parties cleaning up and leaving. Parking was a struggle when we arrived to setup everything, but once our party time started it cleared out and was great! The employees helped with tables and socks for the kids. Bathrooms are out in the big room...kinda far but no biggie. This place was clean and big so there was plenty of room for a couple of parties at a time. We will be back!

Great place, my daughter enjoyed playing here. There is a ton of fun activities here, highly…read morerecommend!

We visited today for Toddler Time which was great! However, there are signs posted everywhere about…read moreno food/drinks yet there's not a concession stand to buy food/drinks for my young child. It doesn't make sense to dehydrate children that have been actively jumping and playing especially on 100 degree days. Last time we visited we were told they were adding a pizza oven and concession, but that's still not the case. They do have arcade games that put a $5 charge on your card no matter if you only played one round (supposed to be only $1), Hurricane Simulator, and a non-working Marvel Photo Booth. Once the charge actually cleared, I was charged $6.10! Per game. I definitely got scammed and am disputing the charges. Regardless, staff were all friendly and I'm so glad Altitude is open at 11am during the week (unlike UrbanAir). The online scheduler allowed passes to be bought starting at 10am though, so that needs to be fixed. Also there are STILL parts of the trampoline park that are closed off! I have to assume still broken but I don't know for a fact why.

This location closed n I have 3 passes for 1 hr each. So I called the location in Grapevine to see…read moreif they honor the pass n they said 'No!' I'm so disappointed!!! I decided to try Urban Air, this place is amazing. They have different prices, the most expensive is $28 n you can rock climb, do a in-motion skydive, multiple obstacle courses, trampoline, dodge ball trampoline, 3 story high slides.... So happy to have found this place. Tbh if I'd have known bout this before.....

We went on Black Friday, and fortunately there was not a huge crowd. Prices vary depending on how…read morelong you want to stay. My toddler had a blast!!! It was $15 for one hour, but he was tired and done before then. The far drive and price was so worth the fun adventure. First off, they do have a designated toddler time every Friday and Saturday between 9-11am for ages 5 and under. Our toddler couldn't make that time, but did just fine with the older kids around. Joey Time, the toddler area, had an indoor playground with slides, grocery/ice cream area, and an airplane to steer/sit inside. My son couldn't resist the trampoline area! He had a good ol' time bouncing around from trampoline to trampoline . The restrooms were kept clean. Make sure the kiddos wear the grip socks. This place obviously has something fun for all ages from arcade games to climbing structures. We shall be back in the future!

I was there last Friday night, and we were helped by a young lady named Lexy. Even though the place…read morewas extremely busy and there were some impatient and rude customers, she never lost her focus. She provided us with excellent service and never stopped smiling or being kind. She's definitely one of those rare employees who stand out. One of the main reasons we'd love to come back is because of her professionalism and positive energy. This place is absolutely recommended without a doubt!

I was enjoying my time at urban air when I was talking to one of the workers joseph with my friends…read morehe was very nice and respectful we were just talking about what we can and can't do and then one of the other workers came over ,Katlin and she had told us that we could not talk to him which seemed very weird and she kept making snotty remarks and just being extremely disrespectful and over all just rude i'm never the type of person to write a review but this was just unacceptable.

We went when it had just open and so it wasn't busy. So fun zip lines, the water cups were super…read morecheap only 27 cents. Dodge ball. Laser tag, and bumper cars. I would recommend the laser tag arena."not as fun if you only play with one person".

Both my 4 and 10 YO love this place. They have 9 GIANT blowup play features- slides, basketball,…read moreobstacle course, games. It runs in 2 hour sessions and is very inexpensive. They only make guardians pay if you are going to play.

I have had multiple parties here in the past and loved it. This time around seemed a bit different…read more The whole experience seemed rushed and didn't quite care for that. Also didn't like the fact that they didn't spell my daughter's name correctly in her bin of gifts. The staff is friendly, but they are young so maybe not very attentive to detail. Thankfully my daughter did have fun. Unfortunately this will be my last Pump it up party, I just feel like there are better places out there for what we paid.