I had great service when I went to the store. But after leaving, I noticed that I was overcharged…read more Called store and talked to associate. They were going to call me back but never did. Can a manager please message me back with a way to resolve the issue please.

I had scheduled an appointment to pick up an iphone that I ordered on the Verizon website. I signed…read morein at the prescribed time and received a message on my phone that the wait would be 7 minutes. I walked out an hour and 15 minutes later without my new phone and without having contact with any of the four employees. I was never greeted, spoken to, or acknowledged. Oh, and I did shave and shower, applied deodorant and dressed appropriately before the appointment. When I left, there were still 3 people ahead of me. The employees were more interested in upselling rather than taking care of all the customers in the store. I cancelled my order on line and ordered the same iphone from Apple and will just wait the 10 days for home delivery.

Bello the tmobile representative was amazing! He helped my grandma get a new phone and was very…read morepatient. Great customer service here!

Chris, Luis, and another gentleman helped us yesterday to transfer our family's phones and…read moreconsolidate with my plan after my son dropped his old phone in the hot tub and it was unable to be repaired. They were very pleasant and helpful, and not at all pushy like I have experienced with another carrier's representatives. I would highly recommend.

Walked in trynna switch carriers to at&t. Nick made everything easy and got me in and out one…read morespeed. He was very helpful with getting me set up with a fresh phone and plan while also making the guys that couldnt help me at Tmobile in kukui grove look like clown(by just doing his job humbly not intentionally) mahalo Nick for your help. He also held back on his mandatory lunch to make sure i was taken care of. GIVE THAT MAN A RAISE!!!

The store manager is a dishonest fat little prick…read more Short version. I bought a new phone. They didn't have it in stock... no issue. They shipped it to me and got it set up myself. He never told me I had 30 days to return it. So I returned it on day 35. Instead of the 800 I was supposed to receive he offered 135. I told him "cool more att shenanigans". He then told me "get out of my store and there is no refund". Seriously fuck this place.

After many years paying $$$ with AT&T, finally made a switch to T-Mobile. 2 lines, 2 free iPhone…read more16e, international plan INCLUDED, great insurance plan, we are now paying $50.++LESS than AT&T per month! (AT&T=$12.00 per 24 hours international Japan. I frequent Japan at least once a week) THE BEST OF ALL is their Customer Service. Aaron assisted us every step of the way, ensuring that T-Mobile service in our home area was covered and finding a plan that suits our needs best. Then, keeping our phone numbers, switched us from AT&T to T-Mobile seamlessly. He even switched out our old phones to new and ensured everything was working properly. We are So Very Grateful for Aaron's help. We are Not tech savay so we appreciated his expertise, attention to detail and patience. You've got to make a switch and you've got to see Aaron!!! He's at the Kukui Grove shop.

Great cellular service, nationwide and overseas, free texting and fabulous wireless Internet…read moreservice at our home. We love T-Mobile .

online hours are wrong, staff has no support and is not properly trained, no manager. No oversight…read morefrom Honolulu management to resolve issues.

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