Ownership has changed and the quality of service is not good. I visited the salon for a manicure…read more What I received was an aggression to complete. Quality always takes precedence over just being fast and quick. After using the filers (board or electric), why would you be cream over my hands and massage with nail dust all over my hands? Secondly, I did not receive any hand treatment that goes with a manicure (

So today I decided to go get my fill-in . Made perfect timing. Lien once again did amazing gave…read moreexactly what I was looking for. Even with shape change & matte colors. My go too nail tech the best . Nail color is giving me very fall chic

I really didn't want to post a bad experience, but this is ridiculous. Ken should NOT be doing…read morenails. Perhaps he's better with the check in and check out. I visited a week ago Wednesday for dip service. By Thursday two nails were chipping badly. Friday a total of SEVEN chipped including one broken due to chipping. The dip was so thin, thinner than I've ever had. I had weekend plans so I was not able to return until Monday. I showed him my receipt and realized he was the one that bit my nails. Without question he started redoing them. A tip was put on one with an explanation that he couldn't do the others without doing a full set. That makes no sense, but it gets worse. He also says that when he does a dip on short nails, it's thin unless requested otherwise. I had actually fallen in love with the color even though he offered to redo them on my first visit.Because the color was not what I picked out. I was excited to have the same color again with a freshly set of nails. It's now Wednesday two days later and THREE chipped nails. I'm never returning but hopefully can save someone else from wasting their money and time.

I got the $35 classic pedicure. They didn't even put lotion on me they squirted some oil on my legs…read moreand barely gave a massage. She rushed to paint my toes and got paint everywhere. Kept pushing for me to get my nails done after I said no 3 times. Didn't want to scrub my feet and just said I need to come more often. The whole pedicure didn't even last 30 minutes. Terrible first impression.

I requested the gel manicure be removed due to unsatisfactory service but upon the nail technician…read morebeing told to remove the work, they immediately became upset. They were rough handling my hands, used a drill bit at 10 speed to remove the nail polish. They only lowered the speed of the drill bit at towards the end because I was crying. The other staff member seated next to her did nothing to resolve the issue. Afterwards, she used her finger nails to dig into my cuticles and skin. I don't recommend anyone get a gel manicure by this particular staff member. Also, when applying the gel polish and using the LED light, the light instantly began to burn due to improper application of the gel polish.

It has taken me quite some time to write this review. About two months actually. I wanted to make…read moresure that I was being fair and not writing from pure emotion. According to my previous reviews I have been a loyal customer but unfortunately no longer. I've always loved the service from the nail techs as well as the owner, Jason. For this appointment, I scheduled in advance in order to get my favorite nail tech. I learned my lesson before when I walked in and had to go with another nail tech because she wasn't available. While I waited for her, Jason offered to take my nails which he did, no problem. After finishing he placed a sheet of paper in front of me filled with handwritten names and phone numbers. He pointed to my name and asked if that was me. I happily replied yes when I recognized my phone number. He then proceeded to tell me that I had written a bad review and I needed to take it down. Taken aback I asked him to repeat it. He did. I informed him that my review honestly captured my experience and I was happy to update it. I asked him if he addressed my concerns. Rather than acknowledging my concerns or even apologizing, he continued to state that I needed to take my review down. At this point I felt bullied because I realized that this was likely something he has done before which means that the reviews are not an honest reflection of people's experiences. He went on to tell me that I could not be serviced unless I took the review down. I asked how much I owed him for taking my nails off and promptly paid him cash. I then walked out and headed to the new nail salon that just opened by my house. I hadn't gone there yet because I was willing to drive the 30 minutes to come here. This was my last trip to Concord Nail Spa. I'm very disappointed and shocked to learn that Jason, the owner bullies people into writing the reviews that he wants. He said that I should have come to him first and I actually agree with him. Had he responded to my concerns I would have done an update acknowledging that. Instead, I'm documenting this experience.

I popped in here on a Saturday afternoon and was nervous they would be too busy to take me, but…read morethey weren't! I just need an eyebrow wax and they took me right back. The tech was nice and fast! My brows looked great! I was in and out in about 15 mins. I was super grateful they were able to fit me in and made it so fast. I'd go back for brow waxing again!!

Kelly always does such a great job on my nails. No matter what I'm in the mood for--something…read moresimple, fun, or classic--she always makes them look amazing. She really knows how to bring my ideas to life, and I always leave loving my nails.

My service at NP nails was great…read more The salon is clean, they offer you something to drink. Most of the staff is polite. The person that did my service did not speak English and this kind of took away from my experience, she was so sweet but we had no way of communicating with each other, she had to pull one of the other techs over to translate. I've never experienced this before, so for me it was a bit frustrating even though she was so nice and did a great job. Because of the language barrier I was unable to get a real time cost estimate of the extra fees and was just taken a back at my total. And because service aren't itemized on the receipt, I couldn't really tell what cost what outside of the basic service like my pedicure. Anyway, service was great but I think I would prefer to be serviced by someone I can speak to, so there is a clear understanding of what I am asking to be done and what costs if any would be associated with it. Very nice people, very thorough. Will be back!

Having recently moved, I needed to find a new nail salon a bit closer to home. After doing some…read moreresearch, I came across NP Nails Spa, and I'm so glad I did! While I've loved every set of nails I've gotten, it's the customer service that keeps me coming back. Tim and his team are all so kind and really care about customer satisfaction. The space is clean and always has good parking, and I'm just so glad I found them!

I decided to cut my nails short and go for this simpler design!…read more I think they did a great job and took their time! Everyone was really nice and very friendly! Will definitely be going back here!

I really thought I was going to have a great experience! They had great ratings and some of the…read moreservices I wanted to experience. I called about 5:45 and asked if they could take me. She said yes at 6:15p. I get there at 6:05p. The first thing they let me know is they fell behind. Whatever that meant. I was willing to wait. Then they called me to a chair at 6:45 only to have me soak my sns nails in acetone for over 30 mins still telling me they'd be right with me. I don't think it's even healthy to soak your hands in chemicals that long and I've never had anyone soak off sns. By 7:20p I'm out the bitch! You knew you had no capacity when I called in the first place. You should never make a customer wait that long. It was an inefficient use of my time and a poor experience. I'll NEVER go back! The reviews must be bullshit or they go all out for customers they've already established relationships with.... I'm an excellent tipper and a loyal customer when treated right but this was an attempt to herd the elephants rather than serve an awesome customer! Not to mention I have a film shoot in the morning...gonna have to do some magic to make these hands look right! If I could rate less than 1 star I would!

If I could give more than 5 stars, I absolutely would!…read more Jessica is AMAZING. She is professional, talented, consistent, and truly takes pride in her work. My nails come out beautiful every single time, and the attention to detail is unmatched. She never rushes through my appointment, makes sure everything is exactly how I want it, and somehow manages to exceed my expectations every time. What I appreciate most is the quality of her work. My nails not only look gorgeous when I leave, but they LAST. The shaping, cuticle care, polish, and overall finish were flawless. On top of that, she creates such a comfortable and welcoming atmosphere that my appointment felt like my little self-care treat. Finding someone you trust with your nails is serious business , and I have definitely found my person. I recommend her without hesitation. If you're looking for someone who is skilled, dependable, CREATIVE, and genuinely cares about her clients, BOOK HER. You will not be disappointed!

Jessica has been my nail tech for over 10 years. I've always loved the fact that you have a…read morepersonal 1 on 1 experience with her in a small setting that is warm and inviting.!We have lots of laughs and she knows what I like for my nails. From nail colors to designs I have never been disappointed. If you want an intimate setting, vibrant colors, good conversation this is where you come!

My wife had sudden back pain, and I spent the whole morning scrambling to find a good massage…read moreplace. There were a lot of options, but I'm really glad I chose this one. The prices are reasonable, and booking was quick and easy, just a $25 deposit, which I didn't mind. When we arrived, she was taken in within 5 minutes and received the full 50-minute session as promised, she even went over the allocated time for the towel and aroma therapy. Very ethical, gives me the vibethey are not trying to rip you off. She says her back feels much better afterward, which is what mattered most. The location is convenient as well. The only downside is that the facility is pretty small, and the rooms are just big enough for the therapist and client, so you'll need to wait in the lobby. Not a huge issue, though. I also added aromatherapy with hot towels for $10, which felt like a great value. Overall, the staff were very professional and the experience was smooth.

I made an appointment for 11, Alexis was my therapist and she was right on time! I booked 120…read moreminute massage deep tissue and before the massage began Alexis told me how her pressure would be and if I wanted it more or less to let her know. The massage was relaxing. She focused on a lot of areas that I have problems with. I thoroughly enjoyed the massage after it was over. Alexis went over recommendations that she had for problem areas that she noticed, which was very helpful and informative. I'll definitely take her up on some of the recommendations that she provided and I appreciated her knowledge especially when it comes to problem areas. Renee was friendly during check in and check out. I'll definitely be back!

I went to this salon, as I have many times before. Unfortunately, today I sat for at least 25…read moreminutes without being acknowledged or receiving any service. No one even had the courtesy to let me know they were running behind. Because of the lack of communication and customer service, I decided to leave.

I have been going here for years and honestly never complain even with the extreme inconsistency…read more(minus Mary) because what I get is truly very basic and the end result ends up being the same. However, today I was highly disappointed when I arrived 45 mins before what I thought was closing to be told they were already closed. I, politely, walked away until the confusion hit because I remember checking a few different places on when this place closed to ensure I would make it in time. My schedule is tight and this may be the only time for a while before I can return and so I wanted to make sure I wasn't going insane when yes, I am still very confused as to why I was denied when in four different places (not to mention one that states info was updated two weeks ago) all state closing is at 7:30 on Saturday's. This is false advertisement and it would be best to update the hours or maybe add a disclaimer explaining early closure......signed a once loyal client. ***edit: so again why I was denied has never been explained being that I was there by 6:45 stated in my initial review and clarified by manager's statement.....

this is the best experience I've ever had with the quality of service and products when getting my…read morenails done. My nails had become so brittle that they were constantly breaking and splitting. I went in for a manicure with Juliet and she did a beautiful job on my nails. The product itself strengthened, my nails and within two weeks they had been strong enough to grow out. And for the first time ever, the a full two weeks without a single chip! I've literally never had that happen before with any type of polish.I've just had my second manicure there, and I am absolutely thrilled with the vibe of the place, the service, and the product. Also, the front desk receptionist is super friendly, and always a delight. Plus, free mimosas!! What more a person want?

EDIT: Coming back because not only did they show no grace with my situation when I asked to…read morereschedule (which I accepted and planned to move on with my life). The lady at the front desk told me they charged me a tip ($27.50 turned into $38.50) that I did not authorized. Tipping for a service I never received? That is stealing! I tried to resolve this over the phone 3 times but the manager never contacted me. This is a matter of principle, poor customer service, and lack of empathy for a business I supported for years. I have never had this issue with any business before so I am honestly shocked by this. Original: Love Eugina for pedicures but hate their cancellation policy. I've never needed to cancel before but the one time I have to because my daughter is sick and have to stay home, they still charge me the half of the service. I'll just do my own feet at this point.