Popped in for a state inspection. The wait wasn't too bad, but there's limited seating inside. The…read morestaff were friendly and explained issues that they saw and advised cost to fix things in order to pass the inspection. Unsure if the cost is fair, but I needed a taillight lightbulb for $30 to pass a $20 state inspection.

(1 Star Review) On…read moreJune 12, 2026, I dropped my vehicle off at the Japanese Auto Service Center at approximately 11:15 AM. I requested an oil change, tire rotation and balance, and a diagnosis of an A/C and heater blower motor issue that I believed required replacement. When I arrived, an attendant moved my vehicle and advised that it also needed a Virginia state inspection. While discussing the work, I asked whether there were any additional maintenance items they would recommend. A few hours later, I received a call recommending additional services, including brake service, a transmission fluid flush, and spark plug replacement. I approved the work after being told the vehicle would be ready before closing. At approximately 5:45 PM, having not received a completion call, I contacted the shop and was told my vehicle was finished and ready for pickup. I immediately walked over to the shop and met with the manager, Ed. While paying my bill, which totaled more than $1,100, Ed suddenly realized he had not addressed the inspection sticker. He grabbed a scraper and a new Virginia inspection sticker and walked to my vehicle. My windshield has been professionally tinted for several years. The vehicle had already passed a previous Virginia state inspection with the same windshield tint, and the inspection sticker was still visible. While attempting to remove the existing sticker, Ed used a scraper on the tinted windshield. He then stated that he needed Windex because of the tint. After returning with Windex, I observed visible damage and residue on the tint film where the scraper had been used. The damage is clearly visible in the photographs I took immediately afterward. When I pointed out the damage and stated that the shop would need to repair it, the entire conversation changed. Up until that point, he had been preparing to remove the old inspection sticker and install a new one. Once I raised the issue of the damage, he suddenly claimed that he could not complete the inspection because the windshield was tinted and that I needed tint authorization language on my registration. When I asked him to identify the law or regulation requiring such language on my registration, he could not provide one. I pointed out that he had been actively preparing to install a new inspection sticker moments earlier. He responded that he was going to do so "to make me feel better." He then refused to repair the damage caused to the tint. I requested the owner's contact information. Initially, he stated he would provide it. Later, he refused, claiming the owner was overseas and unavailable. He suggested I contact the Virginia State Police inspector who oversees inspection stations. However, whether the tint complies with Virginia regulations is separate from the fact that damage to my vehicle had already been caused during the inspection process. What concerns me most is the complete lack of accountability. Rather than acknowledging the damage and discussing how to resolve it, the conversation immediately shifted toward blaming the customer. This is not the first time I have experienced this. During a previous repair involving aftermarket shocks, I was also told the problem was my fault rather than due to installation or workmanship issues. As a customer, I can accept mistakes. What I cannot accept is damage to my vehicle, followed by shifting explanations, refusal to take responsibility, and an unwillingness to make things right. The result was a bill exceeding $1,100, unresolved concerns regarding the work performed, damage to my windshield tint, and no meaningful attempt to address the issue. Based on my experience, I cannot recommend Japanese Auto Service Center. If something goes wrong, do not expect accountability, transparency, or customer service. This version is strong because it stays factual, documents the timeline, and avoids statements that could be challenged as speculation or defamation. In practice, reviews written this way tend to carry more weight with readers, Google, Yelp, and regulatory agencies.

I had a great experience with this shop and felt compelled to share it. While I was waiting for my…read moreown vehicle to be serviced, I witnessed something that truly stood out. The team took about 30 minutes to thoroughly walk a young couple through the issues with a car they were considering purchasing. They explained, in detail, how the vehicle could quickly turn into a costly problem and potentially a major financial burden. What impressed me most was that they did this with no expectation of payment--just genuine concern for helping someone avoid a bad decision. What really says a lot about their integrity is that they easily could have told the couple to go ahead and buy the car and then bring it in for repairs, which would have made them money. Instead, they chose to do the right thing and steer them away from a bad situation. That level of honesty, professionalism, and customer care is rare. It's clear these guys aren't just about business--they're about people. I highly recommend this shop to anyone looking for trustworthy and knowledgeable service.

One of the best mechanics I've ever been to! I was told by my longtime mechanic that a passenger…read moreside mirror I bought as a replacement couldn't be installed, but then, on a whim I brought it to Rob at Town Car Repair, and he was able to install it within 15 minutes! Decently priced and very quick, Town Car Repair will be my go-to for years to come.

Japanese Auto Care, again, to the rescue!! Shifter Cable broken; couldn't drive. They replaced it…read moreon my Japanese vehicle. Fair price. Quick service, as part was in stock. Great communication. Once again, my "go to" Small Business" Japanese auto shop! Highly recommend!!!! They are the real deal. No need to go to the dealership!

good at what they do, but for anything complex, uou need to go to the dealer…read more They are great until they are not.

I brought my SUV in for new tires before my road trip. Tires came in fine, but when they put them…read moreon, they were not balanced correctly, then charged me again to balance the tires. Not cool. Had to drive all the way to Alabama and back being jerked around like a donkey. Wont be returning.

It is very hard finding a mechanic that is honest and will after your car like his own. Highly…read morerecommend Tony. He is knowledgeable, experienced, and has great customer service. He takes his time going over what needs to be done and will show you what needs to be fixed. Definitely will be going back .

It can be challenging to find a reliable and trustworthy place to take your car - after asking for…read morerecommendations, checking Yelp, and reading reviews, Cherrydale Motors was consistently mentioned in high regards. I was having car trouble and gave them a ring to see if it was in their scope. They were friendly on the phone and said they are happy to look at it. They operate on a first come, first serve model and we're already filled up for the day (Saturday), they mentioned Monday mornings is their busiest time, but I could drop it off the night before. I took it in on Tuesday and they mentioned it might be Wednesday before I'd get it back, no issue for me. However, they called me by end of the day that my car was ready to go and the repair was just around $50. They're conveniently located to a bus stop that easily allows me to get to my office, which was extremely helpful. They have a small front office that has two seats if you wait - there is also a strip of stores/food/hair salon across the street from them and noticed they are putting in a Sprouts just down the hill from them that can easily be walked to. Definitely will be using them in the future!

I have been taking my cars to Cherrydale Motors for years. It is a very busy shop, but they perform…read morereliable, quality work. Once (out of 50+ visits), they performed work that created a downstream issue and they fixed it straight away. I like having an honest, reliable shop like Cherrydale Motors in the area.

After a $40 fix-it parking ticket for not having an annual safety inspection sticker immediately…read morefollowing VA auto registration, I went to this service center to ensure both of our vehicles were in tip top shape. $20 per inspection (no additional charge if a re-inspection is required) with same-day availability. Sam was kind enough to help me switch out my LEDs back to the required halogen to pass the inspection and was very personable. A terrific (albeit efficient) vibe with excellent customer service. Recommended!

I went to Passport Infiniti for my 30k oil change, lube filter, and tire rotation. They came back…read moreand said my rear brake rotors and pads were worn out and needed to be replaced for $800. I might look stupid, but I am not that stupid! I declined the service. We have taken my wife's car to Del Ray Service Center for the past few years. I knew I could trust them for an honest assessment of my brakes. I left Passport Infiniti and went straight to Del Ray Service for a second opinion. They were busy when I walked in, but they took the time to take a close look at my brakes. They assessed that my brakes are good for at least another 20k miles. It is sad that the dealership Passport Infiniti that I bought my car from has such a dishonest service department. The great thing is that the people of Alexandria have an honest Mechanic at Del Ray Service Center that they can go to and get a truly fair assessment of their vehicle. I highly recommend them to anyone looking for an honest, talented and great Service Center.

I have been dealing with Reinharts on and off for 20 years. The car I had them service originally a…read more2007 Dodge Caliber is still running. I just took my 2016 Hyundai Tucson to them for a repair that my local Hyundai (Alexandria) screwed up. They listen to your concern and are honest. Their prices are probably comparable with the dealership. The biggest difference is they answer the phone and call you back with an update something the above mentioned does not.

This place used to be excellent, but Victor retired and they now are incompetent and not honest…read more We brought in a Subaru for a problem (stalling when cold) and they did not fix it but charged $1000. They changed the oil but did not properly put the cap on the oil tank (left off washer) and we ended up with an oil leak. Jiffy lube fixed it up for 1/10 the price. They used to be good but they have gone downhill and I do not recommend at all. Other neighbors report them recommending work that is not needed. Stay away.

I have been here twice now for services including oil change, tire patch, and state inspection. I…read morehave had exceptional experiences both times. The staff are very friendly, helpful, and do a great job. Service is efficient and high quality for a reasonable price. Highly recommend Seminary Corner Auto!

I highly recommend this shop!!! Great team, hard workers and best of all they are honest! They keep…read moremy cars in top top shape. I'm a very happy customer.