Great bikes at good prices! Rentals also. Joe has a great selection of bikes to chose from and his…read moreprices are better than most. Best bike shop in Marshall County!

From the owner: Bikes. New Bicycles, Electra Bikes, Fuji Bikes, Used Bikes, Restored Bikes, Vintage bicycle, New…read moreBike parts, Used Bike Parts, Rental of bikes, Bicycle rentals

I went in to get my back brakes replaced and my back tire inner tube replaced (I brought the inner…read moretube). I was told this service would take a couple days, which I expected, and left my bike with them. I then received a message 2 days later saying they had replaced the inner tube and just needed to get confirmation to go ahead with some brake repairs, which I approved for the estimated price of 76.02. I then heard nothing from them for 3 weeks. As it is midterm season and I am in a challenging major, I didn't have time to be thinking about my bike, so I assumed parts were on back order or something. Eventually I caved and messaged possible times I could pick up the bike. I was then messaged after both of the times I gave, such that I couldn't pick up my bike for another week. When finally messaged back, I discovered they uncharged me to 116.02 for a service I did not approve. When I eventually made it into the shop, I inquired about the time and the price. The employee I talked to gave me attitude saying, "It sounds like you should open your own bike shop." After repeatedly telling the employee I was talking to I was not mad and simply curious as to what happened, he told me someone put the bike on a rack upstairs and forgot about it for nearly a month. In the end, they took 20$ off the total (still 20$ more than what I was sent in an itemized list). Overall extremely unprofessional experience, I will be fixing my bike on my own from now on.

Adding to the review as it doesn't feel right that the business owner can make inappropriate reply…read morestatements. Additionally, making fun of the gift (bike computer) given to me from my kids shows their real character and should not be conveyed by a business owner to anyone. Taking 2 weeks to mount tire to a new wheel was my frustration and disappointment with Virtuous. Business owner did not address this in his reply. I did not accuse staff of stealing, I asked where bike was stored during the 2 weeks and if everyone visiting business has access. When visiting the store and seeing the disorganization and randomness of which the bikes were stored about, it seemed likely that something could go missing, that's why I asked. Tire on new wheel has not been able to keep air in it since bringing home. Worst service experience I have ever had, would give zero stars if could. Left bike at shop as it needed a new wheel, gave directions on size of wheel and tire to order to the service tech. Received notice that items were ordered and it arrived in a few days, however it took 2 weeks to get it installed. When picking up noticed tire and valve was incorrect size. Positive note, they were able to switch out and get me out the door in 15min and I appreciated that, but it left me thinking.... why did it take 2 weeks to get my wheel and tire installed when it took 15min. when they had it incorrect. Entire operation felt disorganized, and that technicians were working to accommodate everyone who stops in for minor repairs vs those who had come in before them. Side note, when testing riding my bike noticed front tire was flat, gears did not shift correctly, and I was missing my bike computer. Want to support local businesses but this experience was terrible.

Had my bike tuned up in March. Looked and felt like new. On second ride there was an issue with…read morethe derailleur. Brought it in and John got right on it. Had it fixed in less than 30 minutes. He was so apologetic for the issue because he tuned up the bike. He didn't need to be that apologetic but it shows the level of care they have at Matthews and their guarantee stands. Especially for a guy like me who rides a good bit but doesn't like the mechanical stuff, Matthews is top notch. Also got a fitting last year from Mike and it was well worth it.

Overall, it's a good bike shop, but there were some issues. I went there to have my bike tuned up…read morefor the summer. The mechanic was attentive and explained the various repair options, but I felt that the service could have been a little faster. The repair took a whole day, even though I had made an appointment in advance. The seat replacement was very quick and hassle-free. However, I didn't really like the appointment system, because I had to wait longer than I expected. It's a good place, but perhaps the speed of service could be improved.

Knowledgable staffs that know what they are doing and always find the best way to try and help…read moretheir customers out!

Take your e-bike to a different shop!!! David, the owner of Future Velo, is not an honest business…read moreowner. You will be taken advantage of, threatened to take down bad reviews, and talked down to. My experience with the David made it clear that he doesn't respect women or his customers. He promised to refund half of the bogus "diagnostic" test. We did NOT receive a diagnosis. We did NOT have any proof of what was done to "diagnose" anything. David talked down to me in the store, belittling me like I didn't know what a diagnostic test was. That will never be something I am willing to take from anyone, especially not you David!!!! Stop taking advantage of people and then threaten them to take down honest reviews!!! Most recently, this clown threatened my wife to only return half of the money if a different review was removed. (Google) Not going to happen, bud. The truth hurts sometimes, David. Honest reviews are the consequences of being a shady, dishonest, misogynistic business owner.

I bought a bike at the South location but forgot to buy a helmet, Doh!!!…read more Walked in and Seth happily offered me help in finding the perfect helmet, was incredibly kind, and fun to work with. I'll definitely be back for any bike needs I have the future! Thanks Seth! :)

I use my bicycle frequently in the warm months, so I needed it tuned up after sitting in the garage…read moreall winter long. After reading reviews and hearing good things about Gray Goat from friends, I decided to take my bike here for a spring tuneup. No appointment was needed, although you might want to call ahead and confirm - they get very busy in the spring/summer (as you can imagine). I was told it would be about three weeks, and it ended up taking about four weeks. Plan ahead if you need or want your bike within a certain time frame! After 3.5 weeks, I called to get an update, and the employee was super friendly and explained they were a bit behind schedule because of demand. A few days later, I received a text message that my bike was ready for pickup. Really pleased with my experience with Gray Goat and highly recommend doing business here! Aside from the service shop, you can come here to browse new bikes, equipment, etc. The employees seem really knowledgeable about the products and all things cycling.

We did the 9 mile kayak trip in Leo. It was a lot of fun and very scenic!! Just be warned that…read morethere is not much of a current so it is a lot of paddling.

I have used FtWO a few times for flat tire repairs…read more Recently I received a new bike via 3rd-party internet order which turned out to be a nightmare with a warped wheel. Mfr was making it hard for me to get satisfaction FtWO searched for replacement after trying to true the wheel, then fixed everything. A long process, but they persisted and worked ASAP

Had them order my new letric ebike for me. Very well done. They did the setup and inspection, made…read moresure everything was right before delivery to me. They had patience while working with me, until I decided what I wanted. Steered me in the right direction when I told them what I wanted out of the bike, always leaving me with a few options. Together we ordered the bike from the website and I paid the company it was ordered from, spun zone was then paid for set-up and inspection separately, not near as much as I thought it would be, then told me adjustments in future would not be charged for! Very pleased with this shop, everyone seemed happy to be a part of this adventure. Thank you all very much.

Very impressive store exceeded only by excellent customer service. Despite a short line in front of…read moreme, i was greeted and promised prompt service in turn. Repairs are strategized so that my e-bike flat tire took precedence over the tuneup ahead of me. Very competitive prices as well. Kudos to Anton and William-professional and polite!

Amazing downtown bike shop. The location has changed! It's now by mass Ave near North Mass Boulder…read more I got my bike tuned up for the summer recently here. It needed a lot of work and I got it all done at a very fair price. The person doing the work took care to discuss all the options with me so I could get the best value for my money. I really appreciate that. Some bike shops don't go that extra mile. Finally the got all the repairs done quick. It took only a day. However, I did have to schedule it a couple weeks in advanced. If you need work on your bike downtown definitely go here.

A great bike shop in the city center! I came here to get my bike tuned up for the summer, and…read moreeverything was done quickly and efficiently. The mechanic explained the repair options in detail so that I could get the best value for my money. The repair was completed in one day! Thanks to their convenient hours, I was able to quickly replace my seat, and the mechanic did it in a few minutes. I recommend this place for professional and fast service!

Needed a new tube but after a quick discussion I forgot to check the tire. Great service and out in…read moreunder 10 minutes. Friendly and fair pricing. Excellent bike shop. Give em a try

Great selection, solid staff with a ton of knowledge…read more Reasonable prices on repairs. Always seem to have everything in stock. Only place I'll shop in Carmel