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    Noble Dog Training

    5.0 (1 review)
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    Dog boarding and training

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    6 months ago

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    Bannister Veterinary Clinic

    Bannister Veterinary Clinic

    3.3
    (17 reviews)

    Senior cat died 6 hours after discharge and clinic defends care as adequate…read more I brought my 17-year-old cat to Bannister Veterinary Clinic in KC for evaluation of lethargy, difficulty walking, and weight loss. Her body temperature was recorded at 96.4°F at 3pm and 97.2°F at 4pm, which is moderate hypothermia. Bloodwork showed Stage 2 kidney disease with creatinine 2.6, BUN 69, and phosphorus 9.0. She also had anemia with a PCV of 25.35%. Physical examination showed severe weakness and mobility issues. The veterinarian consulted an internal medicine specialist hotline for guidance on my cat's case. Despite consulting with a specialist about a cat presenting with 96.4°F hypothermia, Stage 2 kidney disease, severe anemia, and unable to walk, my cat was sent home at 4pm with oral prednisolone, a long-acting pain injection that takes 7 days to take full effect, diet recommendations, and a steroid to help gain weight/fight possible lymphoma. I was never told that my cat was critically ill. I was never told that hypothermia in cats with kidney disease predicts imminent death. I was never told she could die within hours. I was given no monitoring instructions or emergency warning signs. I was never told that hospitalization or euthanasia were options I should consider. The discharge implied outpatient treatment was appropriate and that my cat had time. My cat died at home 6 hours later at approximately 10pm, unable to walk, vomiting, and in distress. A 96.4°F body temperature in a geriatric cat with kidney disease, anemia, and severe clinical signs is a medical emergency requiring hospitalization or end-of-life discussion, not outpatient management. I contacted the practice manager (who was nice enough to speak to me for over an hour) to explain this care was not adequate and requested a refund. I was told the care provided was adequate and that the internal medicine specialist had "agreed with the care given." This raises serious questions. What information was provided to the specialist? Was the 96.4°F hypothermia emphasized? Did the specialist recommend discharge with specific monitoring instructions that weren't communicated to me? Even if discharge was deemed medically appropriate, why was I never told my cat was critically ill or that death was imminent? Consulting a specialist doesn't absolve the practice of the duty to communicate honestly with pet owners. Whether or not a specialist agreed with discharge, I should have been clearly told my cat's condition was critical, that death could occur within hours to days, what signs warranted emergency care, and that hospitalization or euthanasia were options. Adequate care for a critically hypothermic cat dying of multi-organ failure is not a steroid and sent home without warning. Adequate care would have been hospitalization for IV fluids, warming, and monitoring, or honest discussion that my cat was actively dying and humane euthanasia should be considered, or at minimum, clear communication that death was likely imminent. I was robbed of the opportunity to make an informed decision about my cat's final hours. I thought she had time. I believed outpatient treatment was appropriate because that's what the discharge implied. Instead, she died in distress at home 6 hours later while I watched helplessly, not understanding what was happening or that this was the end. The veterinarian failed to recognize or communicate the severity of my cat's condition. The practice manager defended this failure as adequate care. If "adequate" means sending a critically ill, hypothermic cat home to die without warning the owner, then we have very different definitions of adequate. I trusted this practice with my cat's life. They failed her, and they failed me. I cannot recommend Bannister Vet Clinic to anyone who expects honest communication and appropriate emergency care, especially if you have a senior animal.

    Always keeps in touch with me about what's going on. Short wait times for a walk in clinic. Gets my…read morecat's meds at a moment's notice. Kind front desk workers, and emotionally supportive doctors. My baby was dying and they worked out what would work best financially and helped my baby recover!!!

    Pooches Paradise

    Pooches Paradise

    4.0
    (36 reviews)

    I am appalled at how my dog was treated over Memorial Day weekend. I've been a customer of Pooches…read moreParadise for more than 20 years and used to think of the business and the staff as an extension to our family. I am heartbroken by the decline and know that many of my local friends have also expressed concern over it. All the staff who used to work there left soon after the new management took over a few years back. It's become so much worse recently in my opinion, especially the last couple of times I've boarded my dog. First off, you are blasted by a strong urine smell when walking in the front door, which it never had before. After that, I was told by the front desk attendant that my dog peed her bed the night before. She then brought me all of her stuff, including the soaked pee filled bed in a trash bag that reeked 1. My dog has NEVER peed on anything in the house, for the 10 years I've had her, no matter how long I've left her. NEVER, not even after 12 hours! 2. It definitely smelled like more than one accident the night before. I asked the front desk attendant what happened with her the rest of the time and was told curtly that she guessed it was fine since she had no other notes on her. She also said that she only handled the front desk and never offered to get anyone to talk to me about it, even after I said that she had never peed on anything in the house, ever. I regret not asking her to get anyone else, but wanted to get myself and my dog out of there ASAP as the smell was only getting worse. Finally, she brought out my 11 year old pitbull-boxer mix who looked really unhappy. She just seemed like a different dog the rest of the evening and through the next couple of days. Not the normal, so exhausted she only wants to sleep, but more like she was not happy. I noticed when I unpacked her belongings that they didn't follow all of the instructions by what was sent back home. She didn't get her lunches most days or her bedtime snack every day I was gone. The longer I've been away from the situation, the more frustrated I've become wondering what happened to my poor girl while I was out of town. I will NEVER be bringing my dog back to Pooches Paradise! I also know quite a few neighborhood friends who have also stopped using Pooches Paradise in the last couple of years. Sadly not the place it used to be.

    We generally like Pooches Paradise. They're really responsive via email (less so via phone) and are…read morealways excited to see our dog. The reason for 4 stars is that their hours for pick up and drop off are inconvenient (read: you can't just drop off at any time, only during certain time frames). This is different than any doggy daycare I've ever used and it negatively affects my experience.

    Noble Dog Training - pet_training - Updated August 2026

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