We purchased our spa about 10 years ago and found that we needed some service. We called Coastal…read moreSpa & Patio and explained the situation to them and they had one of their techs come out and check out our issue. Justin arrived on time and was very thorough in giving us his recommendations and an estimate for repairs and we ended up signing the service agreement with him on the spot. Justin was very thorough and polite and had great communication skills and addressed all of our concerns. He made 3 trips back to the job to make sure everything we had requested met our satisfaction. The price came in less than we expected and now we are back enjoying our swim spa for the summertime. I'm impressed with their after-sale service pledge for the products that they sell, that's rare in today's marketplace but this company has been doing business for many years and I think the key to their success has been they have a good product and they represent it well even after the sale.

Invested in a single person, full spectrum sauna. It fit my space and budget. It is really well…read moreconstructed and simply attractive. It heats up quickly and I REALLY feel like a Million bucks after use. My recuperation from workouts has improved. My skin looks really nice. My joints seem to have improved range of motion. I stay in for about 40 minutes, as it heats up to around 138°. Cool to cold shower after and I feel like a 6 yr old kid after getting out of a swimming pool! I'm 75 yrs old (but, a fit athlete). Best addition to my wellness program!!! Highly recommend! Also re commend working with the Rep Ali Obiedo. Very efficient, charming and responsive. Made the process very comfortable!

The best pool store in Tucson!…read more Well managed store always clean and organized. Excellent service I have never had a problem with this store. Everyone is very knowledgeable. It's the only pool store that I'll ever use.

Super helpful and friendly staff! Great location too. Staff very knowledgeable and eager to give…read moreadvice on how to get the most life out of your part replacements.

We these fine folks out to home to get our SwimSpa back on track. They are knowledgeable,…read moreprofessional, thorough, and nice fun folks to have come help you out. They were timely and didn't leave until they did everything in their power to successfully give the SwimSpa at our place an awesome fresh start! So stoked! Ask them all the things too, they really help with DIY spa care skills and knowledge.

Trying to save money on a repair and thankful for the reviews on here. Glad it didn't work out as…read morethey never returned my call!

Backyards in Style is the BEST! Very courteous and thorough. They were able to meet all our needs…read moreat a fair price.

I can't say enough great things about Backyard in Style. I have been shopping for a hot tub for…read moreabout 6 months and I have visited just about every store that sells hot tubs from Corona to Marina Del Rey. I kept coming back to Backyard in Style with more questions, and they were always patient and helpful. They were never pushy or salesy. They took the time to listen and offer recommendations. I even brought my young kids along one day, and despite them running around and touching everything, the team stayed calm, friendly, and supportive. In the end, I went with the Sundance Chelsee. Its larger size, superior construction, incredible jet performance, and unmatched filtration/sanitization system sealed the deal. They also worked within my budget and arranged delivery quickly. Tim and Randy are genuinely amazing people. They are honest, helpful, and truly focused on helping you make the best decision for your needs. I will definitely be back to purchase a custom BBQ in the near future, and I've already recommended them to several friends.

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Mike is the Man He did a wonderful job of repair work on our…read morejacuzzi. I would recommend him to anyone!!

Bought a Jacuzzi spa from this place of business years ago. Spa has been good. Not good is the…read morerepair person that this business contracts with. Chad Taylor, owner / operator of two businesses, "Cali Spa" and "Chads Spa and Pool Services". It's beyond me why any reputable spa store would do business with someone like Chad. Read the many reviews for yourself on Chad and his operation. Mission Valley Spas were of zero help when I contacted them regarding his unethical practices (taking money up front then ghosting you). If you are in the market for a spa, I would recommend steering clear of Mission Valley Spas just for this reason if no other.

Jesse runs the most efficient pool maintenance business. Because we have dogs he always texts to…read morelet us know so we can make sure we locked the dogs in. He is both reliable and flexible.

From the owner: Choose SaniSwim for top-notch pool care, personally managed by me, the owner. I'm an expert in…read morekeeping your pool water clean all year round, so you and your family can enjoy it to the fullest while making sure your pool equipment lasts longer. With SaniSwim, you won't have to worry about inexperienced or careless workers in your backyard. I'm here to provide a reliable, friendly, and professional service, building a lasting relationship with you and your family. Contact SaniSwim today for a hassle-free experience where your satisfaction and your pool's health are my main priorities.

The person on the phone was courteous and friendly. I explained my concerns about our water feature…read morepump and he took the time to explain to me why the pipes looked a bit weird and not to worry about it until it stopped working. I'm very grateful that he's being honest and not taking us for a ride. It's rare to find honest people now a day and I'm truly appreciate his honesty.

Jake was great! He resolved an issue very quickly and made it look so easy. He was mindful of our…read morehouse and followed up with additional information that is very helpful. A couple of others I called had acted like it was a huge deal to even look at it just because it wasn't a typical pool situation. I would absolutely recommend him and I would use him again.