We began using this company a few months ago, but at some point our account was apparently given or transferred to a different pool company--without any notice or explanation. Because of this undisclosed transfer, a single month fell past due. Instead of addressing the situation professionally, OC Pool and Spa sent a rude text message claiming they had mailed the bill and insisting we had received it, while demanding immediate payment. When I requested an emailed invoice for clarity, they refused and said they only mail invoices. Just two days later, I received another text threatening legal action over one month's past-due balance. This type of treatment toward customers is unacceptable. The lack of transparency, refusal to provide proper billing options, and the hostile approach to communication reflect very poor customer service and business practices. read more

I am not pleased with the service I received. I was supposed to be a brand new customer with my first service scheduled for 6/17/2025. I requested weekly cleaning and a one-time pool filter cleaning. The technician was not on time to clean my pool filter. He was scheduled to arrive in the morning. I informed him I would not be available in the afternoon. He arrived when I was not at home. When I returned home, I found two leaks on my pool filter. I called to report the leaks and a representative named Anthony told me to call another company if I wasn't satisfied and then hung up on me. What horrible service by a rude and unprofessional representative. This is absolutely the worst service I have ever experienced with any company. In response to Anthony D's response, "NOT A CUSTOMER!" - Of course I'm not a customer!!! Who would be with such terrible service!!! read more

Recently I needed a new heater for my pool/spa. My technician was on time & finished the install in the time he said it would take. The new heater works great. Great communication during the service setup & install. Diane H. read more

I have been using OC Pool and Spa since 2001. When something breaks, I am on the phone to Steve. If he is not able to take the call immediately, he has always returned my call within an hour. He is a very pleasant man and knows his stuff about everything pool related. Steve also made me aware of a $400 SoCalGas rebate for my new heater and made it super easy for me to send the form and photos to them. I am techno challenged, so that was very helpful. The service technician who has responded my house and performed the work has always been Brain. Brian has been in the biz for 28 years. He has also forgotten more about pools and equipment than I will ever know. Brian just replaced my old heater with a new one in about an hour. The new plumbing and electrical looks awesome. He also arranged for pickup of the 24 year old monstrous metal heater. Why mess with perfection. I'm sticking with OC Pool and Spa read more

We had OC pool and Spa out for a second time yesterday, and a review is overdue. This time we had our pool filter replaced. They replaced our pool pump and heater the first time they were over. They had the lowest price out of the three companies I received a quote from, with no hidden fees or charges when they finished the job. The installer Brian went over the top and did extra work without being asked to do any of it! We recently bought a house a few years ago with a 30-year-old pool with all the original equipment. Of course, some of the equipment started to go bad due to age, so we needed to replace it. We accepted a quote with OC Pool and Spas. They showed up right on time. Brian, the installer, put in all new piping and removed other old unneeded vacuum pumps at no additional charge. Brian had told me he was done with the job, and I saw black paint on his hands. I went and looked, and Brian had painted all the piping and my rusted timer boxes black to match. This was over and above, and I was so impressed! Our pool guy said we did not need a new filter yet, so we passed on that. A few months later the filter started leaking, so we called OC Pool and Spa again. Same great experience we had the first time! Everything was top-notch! On time, scheduling was easy, and the installation was perfect! read more

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I called OC Pool and Spa due to my pool heater acting up. I called at 5pm on a Tuesday, and Brian came out at 7am the following day. Quick repair, reasonable price. Also inquired about their regular pool service and plan to sign up. read more

PROFESSIONAL EVEN WHEN YOU DONT HIRE THEM! I sent pool service request to many businesses and these guys were the only ones who called me back- and to tell me they don't service my area. I was so impressed with their professionalism with their courtesy call that I'm writing them this 5 star review! read more

So our 15 year old pool pump died and I go to the local pool store. They took my request, ordered the service and said they would call to schedule. I started getting a little nervous after dat 2, thinking my pool was not getting filtered and we really were hesitant to use it. I called OC Pool. They jumped on it immediately and sent Brian out within a few days. He was awesome to say the least. Super clean and efficient, and it was done like magic. I can't say enough about this company. I would use them again and again. Steve was in constant contact, letting me know the options, time , cost and set us at ease. Also the variable speed pump is saving me on my electrical bill. 2weeks later, I get a text from the big pool store trying to schedule. I let them know a more efficient company got my business. read more

After 6 years of careful maintenance my LA Spa experienced a pump motor failure. The motor was superseded by another unit that was wired differently than the original. I placed a call to this company and within 1 day Brian the technician came out and correctly diagnosed and rewired the pump. He was friendly and very technically knowledgeable and was a pleasure to work with. I was amazed at the level of service provided and the very fair cost to complete the repairs. This service was first class from start to finish. I highly recommend this company read more

I had issues with my spa pump. Another company told me that the motor was bad and the entire thing needed to be replaced. With parts and labor it would have come out to over $1500. I got a second opinion from OC Pool and spa. Within 10 minutes of getting here they diagnosed it as a loose electrical wire - the motor was fine. They charged me less than $100 for the service. Couldn't recommend them high enough. read more

New pool heater installation was super-smooth. Brian was on time, quick, friendly, and the pricing was fair.

Steve responded quickly to my request for an estimate on a new pool heater. He gave me a fair price and informed me there was also a $400 rebate available through Southern California Gas Co. The installation was flawless, Brian did a great job. I highly recommend OC Pool and Spa! Gary G read more

Orange County Pool and Spa - Pool & Hot Tub Service Near Me

I had an issue with the pool pump which Brian was able to quickly replace. There was a minor issue with the heater which he took care of as well. read more

My pool and spa were installed in 1979. For over 40 years, I have struggled with the weekly (at least) cleaning and maintenance of it. At first, the task was fairly simple and easy. Over the years, as I got older, I dreaded the adding of chemicals, vacuuming, filter basket cleaning, tile upkeep and all the other jobs associated with keeping a pool clean, nice and inviting. At the Santa Ana winds started to do their damage to my pool, I decided it was time to hire a pool service full time. I had used Orange County Pool and Spa on several occasions in the past, so I contacted them. I am pleased to say I am completely satisfied with my decision. Steve set up a weekly service that included everything I used to do. I couldn't be more satisfied. The tech shows up at the same time each week and does a fantastic job maintaining my sparkling pool and spa. Bob V. read more

Professionals from start to finish. I reached out to Steve at Orange County Pools and Spas to get a quote on a new pool pump and heater. Steve gave me an extremely competitive quote and was accommodating with my schedule. On the day of the installation Brian the technician was detail oriented with the installation and that is important to me. The job was done in the 3hrs time quoted and I was up and running! I would highly recommend OCPS if you're looking for quality work at a great price. read more

our pool heater stoped working. We called on a Friday, and we where serviced the following Monday Morning.Our guy was really Honest and just clean the lines and charged only for a service call. He explain the problem. He was fast ,Honest, and reliable. This company is what we the consumer are searching for. read more

I need a service repair for my heater and my filter and pool pump. Over the years they have always supplied me with good customer service and a great warranty. Never had any problems. Would highly recommend this company! I personally believe they are the best around. A+++++ read more

My pool heater was not working and so I contacted OC pool to take a look at it. My phone call was answered promptly and an appointment was set up. The repairman showed up on time And was very professional and neat. Unfortunately my pump was not repairable and needed to be replaced. I was quoted a fair price on the pump replacement as I did some independent checking online for new pump prices..... So I was pleased that the price was competitive. The pump was replaced and is working great since I had them out there I also opted to have them replace a pool light that was out and they did that too quickly neatly and professionally and once again for a fair price. I will be planning on using this company for any future repairs I have on my pool equipment. Highly recommend them. F. Rossow read more

Installed a Hayward pool heater for me. Quick, clean and punctual!

Recently I had OCPS come out and replace our 20+ years old pool heater which had been repaired a few times over the years. It was time to upgrade to a new one so I called Steve at OCPS who I had dealt with before. He recommended a Hayward and gave me a quote which I thought was very reasonable. He had me send a photo of my equipment which he forwarded to his technician Brian to verify any additional parts needed. Brian arrived on the date scheduled and within about 1-1/2 hours removed the old heater and installed the new one. I am very happy with the service received from both Steve and Brian and would highly recommend OCPS for pool repairs. read more

They made sure the problem was solved and that it was done correctly. Had to have them come check out a specific issue a second time - and they corrected the mistake without hesitation. Would recommend. read more

I needed to replace a leaking spa filter. Brian could not get the same small filter, but was able to get a larger one. He installed the larger filter for the same price as my small filter. Very satisfied. Showed up on time and responded promptly to my calls. read more

I used OC Pool and Spa from Sept 2021 - mid March 2022. Was very pleased with Gabriel. The issue is with their office that attempted to double charge me for Dec 2021 It was their mistake, I provided them the cancelled check. When I first phoned them to inquire he hung up on me. I called back thinking the call was dropped and he quit the service, said he didn't like my "f***ing" attitude and hung up again. He quit after servicing the pool on 2 of the 5 Thursdays in March so I owe 40% of the March monthly fee of $110 or $44. I was charged and paid an added billed amount of $95 in Feb 2022 for filter cleaning which they never performed. Steve or whoever runs this business owes me the difference between the $95 for work not performed but charged and the two pool cleanings, which I did not pay that amounts to $44. The difference owed me is $51 which he refuses to pay. He now threatens to sue me. I'm not interested in threats or ad homonym attacks only to get monies due me and close this matter once and for all. read more

We have used this service for years. Steve is always quick to return calls and troubleshoot with me over the phone. If repair is needed, he coordinates it all. Repairs have been quick and successful. read more

Finally! Good Service and Reasonable Prices! I am a relatively new home owner and so many things have needed repairs. one thing I learned very quickly is that good service and fair prices are harder to find than I would have ever thought. Thankfully, my pool guy told me about this organization. they arrived on time, honest, communicative and repaired my pool heater in no time. They even told me a few suggestions of what might be going out soon and to keep an eye out for it. Can't say enough good things. pleasantly surprised. read more

I needed someone to help my sister who can no longer take care of her pool. I was recommended to Orange County Pool and Spa by one of her neighbors. I communicated with Steve over emails and in a short time he had the problem with her pool figured out. The new pump was installed quickly. My sister was very impressed and will now have a "pool guy" to continue taking care of her pool. We are both very thankful for this business. read more

I have called upon the services of OC Pool and Spa in the past and I have always been happy that I did. Steve and Brian are awesome. They are incredibly knowledgable and reasonably priced. Steve had recommended a different brand of heater for use with our saltwater system and we couldn't be happier with the decision! Brian came out quickly to replace our expired heater. Brian and Steve are super professional and I trust them with all my pool/spa repairs. I would never call anyone else...and neither will you! read more

It was such an excellent & satisfactory experience from the start to finish that made me feel that I made the right decision. I've checked with five other top rated pool equipment repair services by Yelp which is always helpful. Two top rated five stars services not only didn't know of the gas company's rebate for energy efficient pool heaters but the quotation of one service was very high and there were even charges for removal of old heater and labors on top of very high prices for the heater. OC Pool and Spa service's quotation was very clear upfront & simple inclusive all part & labor, everything although it was not lowest and not most expensive but reasonable & competitive. Afterward, no unpleasant surprise. I always believe I get what I pay for. Steve was responsive, prompt to reply, punctual. Brian, equipment specialist & expert is truly professional. I could easily tell from his knowledge from long time experiences. They're both courteous & handles all in business like professional manners. Steve who told me of gas company's rebate sent me receipt for the heater when finished installation with instructions to apply $450 rebate from Gas company. How nice? Overall, they gave me peace of mind. I'd recommend them very highly. For your information, I replaced the heater, spa light and automatic valve, actuator. It was a pleasure doing business, Steve & Brian, OC Pool Spa. read more

Orange County Pool and Spa - New heater - Pool & Hot Tub Service Near Me

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The 2020 curse has hit our household! Spa heater stopped working and husband tried to fix it with replacement parts but we still couldn't get it up and running properly. Called Steve and told him our problem, he was able to diagnose our problem via text pictures of the equipment. In stead of giving us the run around of trying to sell parts and repairs, Steve suggested a new heater since it would be more cost effective. Price to replace was very reasonable and he even told us the equipment came with a $300 rebate from the Gas Company since it's a more efficient unit! The best part was that we were able to schedule service and replacement in 2 days! Brain was punctual and a very knowledgeable of our old equipment as well as the newly installed equipment. They even gave us suggestions how to prolong the life of the equipment by removing parts that were now obsolete (all free of charge). All work was completed in a couple of hours and we are able to use our spa again! Very impressed with this company and will definitely use them for any future service or repairs. read more

I had my pool heater replaced and these guys were the most direct on pricing and deal. They got me scheduled and came on time, did a great job putting it in, and everything works perfectly. They were also most cost effective and i did get a good Hayward heater. Would highly recommend these guys! read more

Older pool heater stopped working but one call did it all. The tech was on time and quickly sorted out the issue. Only charged the amount quoted for a service call and now all works great! Very professional business, read more

Brian came out to fix my pool heater. He replaced the igniter check out the rest of the heater. Brian was very personal and did a great job! I will be using them again read more

I called Orange County pool to repair my pool heater. They were able to schedule me for the next day. Brian the service rep showed up right on time had all the parts he needed to repair the heater on his truck. Very professional and extremely knowledgeable. Found this service on Yelp and would highly recommend. Thanks Brian read more

Brian Rejniak arrived on time diagnosed what was wrong and within 30 minutes our heater was up and running excellent job! Thank you!

I have used OCPS exclusively for my pool/spa equipment for the past several years. All prior services provided by supposedly reputable pool maintenance companies was an ongoing nightmare, always ending with shoddy and/or unnecessary work. There was never a time I felt comfortable with any pool staff until I called OCPS and met Brian, who in my opinion is the most knowledgeable, honest and thorough pool tech that I have ever dealt with. I also feel extremely comfortable when speaking with the OCPS staff. Steve can always be depended on to promptly handle any issue I have and even when he is busy will promptly return my calls whenever I have a question or concern about my pool problems. This past few years we have been using his pool service to clean our pool and Gabriel is keeping our pool in great condition. read more

Steve was great with responding to my needs via text and phone calls. Brian was great when he was here to replace our filter and housing. I was fortunate enough to find these guys. 100% recommend! read more

Had them install new filter. They failed to re-hook up the waterfall features in the pool. When I noticed, I called them to fix. I stopped using them earlier because they are very unprofessional and rude. I used another company recently to install a new pump. Steve at OC Pool blamed the new pump installer for the waterfall mess. New installer had nothing to do with it and its obvious to see. I asked if Steve could send someone out to take a look. First he forwarded a message from his employee/filter installer laced with insults and foul language (I kept the text for small claims court). Then he went silent. This is a pretty simple fix! I have been pleasant throughout and did nothing to warrant this continued unprofessional bad behavior and poor service. Run, do not walk to any other company. Did I mention the $125 trip charge? I still welcome a call from the owner to work this out. A simple visit from one of their technicians and they will easily see they are at fault. If they respond with excuses or by trying to make me look like the villian, I will have my answer and so will other Yelpers. I have only written 5 or 6 yelp reviews. All others were to praise good service. I take no pleasure in writing this. Sad really. read more

OC Pool diagnosed and repaired my old Pentair pool heater within minutes. They were on-time, friendly and efficient. Great technician!

When our old millivolt type gas pool heater bit the dust, we contacted about half a dozen pool repair companies for quotes to replace it. Some didn't even respond, a few came to our home and examined our old heater, then left with a promise to email an estimate. These estimates ranged from about $2800 to over $6200. We dismissed the highest and lowest estimates, checked the internet for any excellent or bad reviews and settled on O.C. Pool & Spa Service. The owner, Steve, was polite, not pushy, and explained all we needed to know. We debated the $3100 purchase for a few days, then hired his company for the job. Within 3 days, we had a new Hayward 400,000 BYU heater installed and running. BUT the installer, Brian, called and had us turn off the gas so a needed gas line repair could be made, for our safety, at no extra charge. NOW we have a great pool heater at a fair price heating our pool fast. Both Steve and Brian were great to work with and the final price was exactly what Steve gave us as an estimate, plus we get a $300 rebate from the gas company!! read more