The people that run this business are the type of people every business owner should strive to be…read more I'm a driver with a disability so my vehicle is very important to me. I've done business with them for over 3 years. First they replaced my transmission very fair and very timely. The work is quality and they stand behind it. Recently my inspection became over due and they got me in right away. They diagnosed a small issue I was having and fixed it immediately. This business is about their customers. Everyone is treated more than fair and everything is explained and customer concerns are listened to. I wouldn't go anywhere else.

The grumpy old man who is the owner Bill Fahie NEEDS to retire! he's obnoxious, disrespectful and…read morefar from a business man. We've been customer's there for a few years and recently his attitude & demeanor is disgusting. Our whole family has brought cars to them for service, and dealt with his sob stories of aches and pains, proud daughter moments of being a SUBSTITUTE TEACHER in a local school district. He slams phones down saying " NO WE DON'T DO OIL CHANGES" GO SOMEWHERE ELSE!". I've heard from many people in the area that vehicles comes back several times after doing the transmission, DO NOT TRUST Bill Fahie! Always pay CREDIT CARD in case you have to stop payment! Make sure you shop around for prices as he's a thief. The only thing holding that shop together is the lovely manager Amanda. She's absolutely a doll. Always has a smile on her face, very pleasant, professional and well spoken. Plus you don't have to hear the sob stories. Amanda, maybe teach Bill Fahie how to run a business the way you do! Amanda, we thank you for always providing us with top notch service & respect!!

I feel extremely grateful to have found this Auto Repair Shop. As a woman, the area of taking care…read moreof my car can always be a bit intimidating and overwhelming but a friend had recommended this shop who had also used it after it being highly recommended. From the moment I pulled into the parking lot, I was greeted with friendly staff who made me feel at ease and listened to my concerns. The service was professional, transparent and great communication before doing any work. Highly recommend!

Jose and Jessica really saved me and my baby BMW x3 when I left the windows open and the rain just…read moreimmobilized my car. Kind, responsive, and super efficient service and people I'd recommend to anyone who is looking for quality.

Jay is honest and forthright! I have had a transmission replaced there on my high mileage car, and…read moremore recently, he was totally upfront about what I needed to do to keep my old friend (car) going for a bit longer.

Growing up in Manchester our family has been coming here my whole life. Always great service. Staff…read moreis respectful and a pleasure to deal with :-)

I wish I could out negative stars. I wouldn't recommend…read moreanyone take their car here or their associated shop in New London named Auto Hub. They replaced my transmission 6 months ago, that was a painful enough experience, but I just found out they performed other work on my car without my knowledge (after I took it to another shop) and figured out S&S DIDN'T TIGHTEN THE MOTOR MOUNT BOLTS OR THE TRANSMISSION MOUNT BOLTS.

I called with an urgent request to diagnose the issue with my 2018 Ford Escape. They got me in…read moreimmediately, diagnosed the problem and took care of it the following morning! Awesome folks.

Great service. I have brought multiple cars for repair and Tom and his team do great work . Their…read moreexpertise and attention to detail is A++. Not only did they efficiently resolve my electrical issue, but the automotive repair team also offered their services at a very reasonable cost. Their commitment to quality work without breaking the bank sets them apart. Exceptional service and affordability--couldn't be happier! Highly recommended!

Overpriced for services and when we tried to get in touch with someone to review the bill they were…read morenot at all responsive. Will look elsewhere for services.

Standard transmission shop operating procedures in effect here. Quote one price and pad the bill…read moreafter with the "extras". Last gasp of a dying industry as electric vehicles take over. Guard your wallet.

this place has honest caring technicians. I highly recommend them . Quality wok at good prices.read more

Summer time car problems are not fun. We took a chance here for a few issues that needed immediate…read moreattention. Very responsive, fixed the problem and prices much less than the dealer. They service more than transmissions. All in all, a good experience.

Two years ago I thought I was working with a quality business....two years later I find myself…read morewherever did I get that idea. My name is John K and I brought in my 2014 Nissan Sentra to have the transmission replaced with a new one at the cost of $5326.25, a hefty sum. The car was WELL cared for and looked new and thought instead of buying something new, with the cost of cars, I would invest in the car. The car did have 200,000 miles but again after taking well care of the car decided this would be a better investment. Well, two years and 36k miles later the transmission went. Gone..Kaput...I called Doug and he said that it was out of warranty as he warrants for only 1 year on both labor and transmission. Honestly, I didn't think I would have a problem but I signed the invoice and now looking back and reading it, the invoice was just Word Salad to be blunt. Again, I take responsibility...but Doug wouldn't even look at the car and one would think that the transmission would have lasted a little more than 36k...a lot more....I then called Nissan Customer Care and they advised that they would replace the transmission but because I didn't use a Nissan Dealer, that I would have to pay the labor. I called Doug and asked if he would do that and I would pay him for the labor. He said Absolutely NOT. He was not willing to work with me at all. I called Nissan back and they would honor the initial offer at any Nissan Dealership and so I brought it to Nissan of Old Saybrook. They couldn't have been nicer...really they were awesome. They looked at the car and found a problem....Doug did not use Nissan Parts nor does his invoice indicate any part numbers or replacement parts. Nissan would now NOT cover the replacement as Nissan Parts were not used. This place is awful. It is partly my fault, but in my defense I thought one and done and didn't particularly know what the invoice said. The quality of the customer service is a negative 10. While I maintain my cars, I do not pretend to know any repair knowledge. Now I am driving my 1994 Toyota Camry and will buy a new Toyota soon. In the meantime I am going to end up replacing the transmission yet again as a gift to my niece. It will NOT be going to Smith Bros. 36k miles? Really Doug? Not willing to work with Nissan, really?. Extremely poor customer service and standards. Go to Old Saybrook Nissan...they will treat you right....and they are not paying me to say that, it's a fact. I will be posting this review on other platforms as well.