John is awesome and supportive. Kind, present, and has great energy -- he made the whole process…read moreeasy. I've been coming here for years and consistently have a positive experience with the team. Thank you for keeping it light and providing wonderful service. Clean environment, and there's a free parking lot with plenty of spaces.

Every single time I come here I receive THE BEST service from each and every employee. This evening…read morea big shout out to Monique and Steve for their patience and outstanding service even at the end of the day!! John is great too as well as the other young man (I will add his name later) who also help with big smiles. I am so glad this is my home store!!! A million thank yous and a grateful heart from your neighbor!

One key note: If you need counter service, they are not fully open all day. As of Dec 2024, they…read moretake a lunch break in between from 2-3pm, so avoid that time if you need mailing service help. That being said, very nice place to get your shipping needs covered! The woman working the front was very nice and prompt in helping with my package. No line either which is nice. If you live in the area, recommend!

It's ok for the Amazon and UPS service it's just a mailbox place it's quick in and outread more

Absolutely horrible customer service. I'm not one to ever write bad reviews, and I usually come…read morehere for mailing services/returns for the last 3 years and have never had an issue until today. Everyone I've interacted with has been nice or at least polite. There was a blonde lady I've never seen before who was so rude... I had multiple returns with different QR codes and she was clearly upset about it. She was throwing my clothes back in my box saying "that code's not ours." I asked where I was supposed to go then, because it said UPS, and she said "I don't know, read and figure it out." How rude!!! I showed her the code again and said it says UPS. She was wrong and didn't even apologize. I gave her back the clothes to return and now I'm worried she did all the returns wrong. I will 100% be going elsewhere because I don't want to experience her ever again.

Had a great experience here. Parked on street since the lot is very small. Not a big deal. Store…read morewas immaculate. The staff very friendly. We were there to get a document notarized. The process was seamless. We were out of there in less than 30 minutes. What struck me was that this location was fully staffed. The employees looked happy. And engaging them was a delightful experience. It might be a tad out of my way, but I'll return to this location for shipping and notary needs.

The staff was so kind and very thorough. The office was so beautiful newly remodeled. I loved the…read morenew design.

Terrible customer service. I came in today to drop off a package and was completely ignored by the…read moretwo staff members, who were busy shouting at each other behind the counter in Chinese. The woman scanned my item and handed me a receipt without making eye contact or saying a single word, then went right back to arguing. Unprofessional, hostile environment, and easily the worst experience I've had. Trash!

Service at this UPS is outstanding. The service they provide for express package deliveries is…read moreexceptional. The value for services varies from high to low depending on what service you need. I needed to send an order return of some hats I purchased back to TEMU and it was very easy.

Great service! Clean, organized store. Staff was friendly and knowledgeable. I only waited 5…read moreminutes to process my return. Only down side, parking lot is shared with Vons , Chase and other businesses. Give yourself time to find a parking spot!! I enjoyed my experience and you go back again.

Even though they were busy they were quick and efficient. I would recommend. Xxxxxxxxread more

THIS REVIEW IS FOR THE FRANCHISE OWNER NEVINE AND ABOUT HER ONLY. My experience with the other…read moreemployees here has been great and they have been very kind to me. Never in my life did I think I would ever write a review for a UPS store, but after my experience at this specific location it compelled me to write one. Mind you I rarely write bad reviews and I have a lot of patience, but the owner (Nevine) of this location was extremely rude to me when I was trying to speak to her about picking up a package. I missed my original delivery date for my package because it needed a signature and they proceeded to send my package for pick up at this location. I went to pick it up today, but my issue is my ID doesn't match the address and name on my package because of multiple different reasons. I had proof of the purchase, proof of the actual email from UPS with tracking, and multiple credit cards that showed the matching name - she still refused to hand my package over to me which I understand policies, but she wasn't offering me any solution to fix this issue except to call UPS or else she was going to ship the package back to the sender. While trying to explain to her my situation I was getting frustrated because her tone was very condescending, she kept raising her voice at me, and she kept cutting me off while she was repeating the same thing constantly. She also was telling me to have it shipped to my house - which I originally did, but unfortunately missed it - and then when I asked her if I would be able to pay for her to have it redelivered she said no. How is that not possible, but you're telling me to ship it to my house? I understand her trying to protect the package due to fraud nowadays, but on the official UPS page it states that if your last name and address don't match on your ID, you can show the UPS tracking alongside your identification regardless if it matches or not and you should be able to retrieve your package. This is from the OFFICIAL UPS WEBSITE and she continued to say "this is what they're telling me to do" and kept refusing to give me my package. Mind you these instructions that I found to follow are also on a link on the email from my tracking from UPS. She didn't even bother reading what I was showing her and continued to just keep raising her voice at me. She kept repeating herself that I need to show matching identification because there is "so much fraud nowadays" and "anybody can have an email" when I was trying to show her my proof. Which made no sense to me because shortly after she had a family member come in to handle what looked like paperwork to be shipped out and her family member who is not an employee was behind the counter. So you're telling me there's a lot of fraud nowadays, but it's okay for you to have someone who isn't an employee behind the counter? Make it make sense. On top of that - I know she was talking bad about me to her family member because when I left to try to contact UPS on the phone she said something to her family member when I walked away, and when I walked back in to speak to her again she said something again and then continued to give me a fake smile afterwards while saying something under her breath. Completely uncalled for and unprofessional. As much as she was clearly frustrated - so was I. Moving forward I'm going to call corporate as well to file a complaint because her customer service was ridiculous and I will avoid this UPS location by all means. I ended up resolving my issue with customer service, and completely understand the issue with my ID not matching, but my issue here was how she spoke to me and handled the situation in such a degrading way. Also, if you look at other bad reviews basically stating the same issues I had with her being rude and condescending - you can see the owner herself, Nevine, has replied back to multiple reviews still arguing. Says a lot about her character and it's unfortunate she's the owner of this franchise.

I would like to thank the crew at Pasadena Post Pack & Ship for the excellent support they provided…read moreto us in picking up my Joe Walsh guitar from Julia's Auction House. The packaging was extremely well done and the price was well below the other 4 quotes I received. After reading a few of the reviews on here I was concerned that I might not have made the right choice in hiring them. But Tom Ma always kept his word and responded to my concerns promptly and I received my package in a timely fashion. Thank you very much. I appreciate your help. Ty Cook

Gisselle behavior was unprofessional yesterday.she spoke to me in a rude matter. I rather take my…read morebusiness somewhere else.

I walked in to get a live scan, and was helped right away. Eric was very helpful with the scans and…read morepatient with the process to make sure we got the best scans.

Many services offered. Very convenient. Knowledgeable, professional, and friendly. A very good…read moresmall business to support.