Our garage door failed about 4 weeks ago, went to the big Blue Box, the took a week to get it measured, then over a week to get the measurements back to the store for the estimate, then it would be 6 weeks for install. Call Lorrie at Nor-cal Overhead, she sent Clayton out the next day. Had the estimate that afternoon, signed the contract, made the deposit, that was Friday. Received a call Tuesday from their scheduled to schedule install on Wednesday at 10am. Clayton showed up just before 10am and completed the job a little after 1pm. Looks great and was $200 less then the Big Box store! Great service all around! read more

My car was stuck inside the garage and NorCal came to the rescue! My husband and I were unaware of all the issues our old garage door equipment. I guess it's one of those things you don't think about until you're stuck! Our broken spring wore out our opener and motor, Bill came out and explained all of our options. Him and his crew were extremely professional and clean. It's so nice to finally open the garage with my home link buttons in my car. On top of that he set us up with an app that my husband loves! Overall, great experience, I highly recommend them. read more

Called Nor-Cal on weds 13Feb, they answered promptly, were very nice and very busy. I was scheduled for an appointment Monday morning, 18Feb. Jeremi was the technician that arrived. He couldn't have been nicer. I overslept and they were so nice to patiently wait (minutes, not hours). He checked the garage door, told me what was needed and how much. They had everything done very quickly and were on their way. Excellent service, everyone at the company that I have dealt with has always been professional and nice, we have been a customer for approx 10 years. Always call them when the garage door acts up, thanks for taking care of us all these years read more

Absolutely awesome service. I've had a busted garage door spring for a few days. It's Friday morning, I figured I'd call around and set something up for next week. No one could possibly fit me in when I am calling Friday just before noon, right? Wrong. Jennifer took my call, she was friendly and upfront with the average cost for the various items I would need. She told me MIGHT be able to fit me in today but she'd call back. I figured at this point I would be the last call of the day...and I might be seeing a tech around dinner time. To my surprise she calls back within 15 minutes and says a tech will be here between 11:00a-1:00P (it was about 11:00 at this time). Amazing. Logan shows up right in the middle of the window and the excellent customer service continues from here. He explains everything in detail, and finds another issue while he is up there (one of my bearings was leaking). I never felt pressured into 'extra' services, or up-sells. The whole job was done in about 30 minutes and my garage door is better than ever. I would recommend Nor-Cal to any of my friends in a heartbeat. Thanks again, guys! read more

Had an emergency with the wheel coming of of the track of the garage. Spoke to Bill, and yes, I was in a panic. I was also in the middle of an online meeting. When he said he would be at my home at around 2:00, I answered with "whatever". Immediately, Bill started to tell me off and said that he was not going to show up at all today an would put me on the schedule for Monday. He kept going at me and would not stop. Calling me names and making accusations about what I meant when I said "whatever." NOT THE WAY TO DO BUSINESS! I found another company that came over and fixed it much less than the $89.00 sevice call fee that I was quoted. read more

BF called them at 6 a.m., they were out at 9 a.m. the same day (on New Year's weekend no less!), and didn't charge for weekend response! He said his garage door is running even smoother than before and the price was reasonable too. read more

Nor Cal overhead came and fixed my garage within the couple of days I put the request into my property management. They contacted me over the phone to set up an appt time and showed up on time within the window we agreed to. Jeremy was my technician and came for the estimate as well as the install. He was awesome! He examined the garage and documented the best recommendation for my broken garage door. He got the new garage installed and didn't hesitate to say reach out to them if we had any questions or concerns going forward. Definitely appreciate the hard work! Thanks Jeremy and Nor Cal Overhead read more

Call them at 9:00am cause one of the torsion springs on my garage door broke and they told me about a really good special going on so I asked when they could be out(thinking that it wouldn't be this the next day) he told me they would have someone out in 2 hours. At around 10:30 am they had some one here and it took the maybe 15 mins to replace the springs.The guy was very professional and well dressed. Before 11:00 am he had fixed the door and finished all the paperwork and was on his way. Parts came with 1 year warranty. Would totally recommend these people to anyone. Anytime my garage door breaks I know who to call. read more

When our garage door broke, Bill M. and another tech from Nor-Cal Overhead arrived the next day to repair it. He called when he was on his way over. The quality of their work was impressive! They knew exactly what was wrong and how to repair it. Bill went above and beyond, explaining each part and its function, as well as informing me how to make my garage door last another 10 years. If you have a problem with your garage or fence, he is the utmost professional with the experience and knowledge to fix anything. Nor-Cal Overhead gets my highest recommendation! read more

The owner Bill helped up pick out our doors, and communicated every step of the process, coming in over a $1000 cheaper than any other company. Our doors were in on time and everything looked perfect as promised, they hauled away our old doors and even programmed our cars to the door openers!!! Our home looks so beautiful now and is the gem of the neighborhood! Their professionalism was also equally impressive, Thank You Nor-Cal Overhead! read more

What a wonderful experience! Bill and all his employees were soooo helpful. Our situation in choosing doors took a few months, but they were so patient and never pushed us to chose a door! The guys they had install them were very friendly and more than happy to take the time to explain and show us all the features of our new doors and openers. Unfortunately 3 of the panels arrived with some damage and defects. They got right on it and got replacement doors ASAP at no additional charge to us. The openers they installed are so quiet that even standing out side the garage you can't even hear them. As well they function fabulously, and our doors are so beautiful and of such high quality we now have the best looking house on the block! They even match our front door and gate. When I pull in from work at the end of the day I sometimes just sit in the street and look at my house and think dam those doors just make it!!! Thank you Bill and your entire staff for such an amazing experience! If I ever need a garage door opener or garage door again I know where I'm going no questions asked!!! Once again thank you. Kyle and Alex Hellmund Concord, Ca read more

Jeremy from Nor-Cal overhead came to the house today to fix our garage door. The appointment was scheduled to be between noon-2pm. Jeremy was here by 12:05. He saw the issue right away as well as some other issues that I had not seen. He fixed all of the issues and fine-tuned both of the garage doors, which are now functioning as if they are brand new! Quality work, a very fair price and handled professionally! Can't ask for more than that! read more

i am a mechanical engineer and i know what I want. I called the owner of this company yesterday and I clearly told the owner that the garage spring is inside the torsional bar (not outside the torsional bar -- this is more common one) and i know the spring inside my torsional bar was broken. The owner said that they can fix the spring. He sent someone to my place this morning and the guy said "hey, we can not fix it, and you have to covert your torsional bar (with spring inside) to traditional one (with spring outside)". The guy did nothing and stayed only a few minutes and forced me to pay him $135. My biggest regret is to pay him. How can they said one thing yesterday and said different thing this morning. To be clear, i explained everything in advance yesterday and they just sent someone here to charge me $135 and said they can not do it. What a dishonest business practice. I think they saw a nice car outside of the house and thought that is my car, so they try their best to rip off. I probably shall report to consumer agency. read more

I highly recommend Nor-call Overhead for home garage doors. I wish all business were run with this high level of service. Here's the reason why I would recommend this company. We had the unfortunate luck of a broken home garage door after-hours (6:35pm to be exact), I called a few places but nobody would come out til the next day or care to answer the phone at all. Then I found Nor-Cal Overhead on Yelp, Bill answered and said he would be out in 30-45 mins to help and he arrived as promised. Thanks for his grateful help, I was able to close the door for that night with a work around. He pointed out the issues with the door and the cost involved fixing it compared to buying a replacement. After weighing the options, we decided to replace the door with him. The price was very reasonable to the big box stores but he was able to source the door almost immediately (2 days) and have it replaced the same week. Now that's super Awesome service. Bill was extremely patient, detailed in explaining everything in great detailed to my wife and me (while I was driving on the phone on blue-tooth). I can't say enough good words to thank him and his staff for the excellent service. read more

This company was awesome. Came out and fixed our broken garage door the same day. Our original garage door was installed by them in 1996 and its lasted this long. Needed a spring replaced and we were good to go. The girl who answered the phone was very friendly and got someone out within an hour as we couldn't shut our garage door. Great job guys ! read more

My son backed up a golf cart into a friends garage door. Called Nor-Cal for an emergency repair. Bill was out in 30 minutes, fixed the door, made some extra adjustments that made the door operate better than before! :) Excellent service and craftsmenship. I highly recommend them. read more

Wanted to make sure I write a review for these guys as their work is unbeatable. I shopped around for a new garage door for several weeks. After about 10 quotes, I found Nor-Cal overhead and gave them a call. By this time, my garage door had almost split in half and was inoperable. Spoke with Bill on Thursday at about 3 pm and he had 2 guys at my house the next day to give me a quote. Without having to bargain or ask about pricing, these guys came in with a quote that was 300 dollars cheaper than the lowest quote I had received. I paid them for the door and it was installed 5 days later, just as scheduled. The door looks amazing and we couldn't be happier. The techs that did the install are top notch and could not have done any better of a job. I would highly recommend Nor-Cal Overhead to anyone who needs a garage door. read more

Great, GREAT service and good value. Had 2 single garage doors replaced. Very nicely done. read more

Would not recommend. After a year and a half, our roll-up door fell off the wall. Yep, all 300+ lbs of it came crashing down and we are extremely fortunate that nobody was around. After inspecting the wall, i found that the installers had hung the door using lag screws, and that they ran the screws directly through a seam between two pieces of wood. You dont hang a picture by putting a screw through a seam, much less a 300lb door! They did not use bolts or brackets to support from behind. Naturally, i called NC overhead to explain what had happened. I fully expected an apology with an offer to come out and re install the door properly at no charge in a reasonable amount of time. Instead, i was given a run around, told that the door was past its 1 year warranty, that it would take them a few weeks to get to it, and that i would be charged for install. BS. There was nothing wrong with the door mind you, it just fell off the wall. The lag screws simply pulled out of the wood- a faulty install- no two ways about it. I explained what i found, and they replied that "Bill" would have to come and inspect the area first. So " Bill" showed up, who is apparently the owner according to the ladies in the office, slid in and out of the property without talking to any management, briefly looked at the area and left. Didn't leave a report, didn't seek anyone out to discuss the situation, or even apologize that we were in this situation regardless of fault. Some owner, some customer service.... So i again had to chase the company down to figure out what was going on, and the ladies in the office said that the elusive Bill couldn't find anything wrong. again, BS. They also said that i would have to be charged for the re-install of the door. Now going on two weeks, without a door to lock up over 30k worth of Fertilizer and chemicals, i told them to send the repair guys, and i would discuss arrangement of payment with "Bill" afterwords. I needed it fixed. I specifically asked the ladies in the office AND the repairmen to have Bill call me to discuss payment. The repairmen even made a note on the work order/invoice. The repairmen came, worked for 1.5 hours, did a very nice job fixing the door and left. My credit card was charged for $520, or 4 billable hours. 4 hours for what took 1.5, and was their own damn fault to begin with!!!!! The elusive Bill never called....This business is a joke, and I would avoid at all costs. read more

I contacted Nor-Cal earlier this week about my broken garage door. They answered immediately and scheduled a tech to come out quickly. Brandon was our tech. He did a great job informing me of the problem and explaining my options. He did fast quality work. It is refreshing to work with a company that is on it! I would not hesitate to refer family and friends to them! read more

We had a great experience with NorCal Overhead. Our garage door at the house quit working and I called several services. I spoke with Bill at Nor-Cal Overhead and within an hour he was at my front door. I was fearing a huge bill or an entire garage door opener replacement. He was more than happy to answer my questions and gave me numerous options. In the end the fix was a relatively easy one for him and my door runs like it's brand new. More importantly, my bill was was a mere fraction of what I thought it might be. If you ever have a need for an overhead door service, call these guys. No headaches. You'll be glad you did. read more

The chain on my garage door fell off. I was able to get a same day appointment. Spoke to a nice girl who also gave me an immediate $20 off coupon to go towards the service fee. The men arrived early. Will explained what needed to be fixed. He also made a non-pushy, non-sales pitch as to what else could and should be done as my garage has not been maintained or serviced in 10 years. He gave me 3 options: do nothing, do something that was less expensive, or do something more complete and more expensive. I will definitely use them again. read more

We were extremely happy with the whole process of Nor-Cal Overhead replacing our garage doors, from selection, pricing, to installation. Clayton replaced both doors and openers by himself in 3/4ths if a day. They look great. read more

Bill made it easy to schedule the appointment according to my schedule. He came and explained everything that was needed to repair the door. He replaced the parts that were needed but didn't try to upsell anything not needed. He was done with the job quickly and very pleasant and professional. read more

Hi, I live in Fremont, had my garage door broken twice in the past 4 years. The first time, I just randomly searched google and found Nor-cal. It was a broken axis, and the service technician, David, arrived on the scene in 3 hours, and he was very professional and knowledgeable, identified the existing problems as well as potential problems and explained to me very patiently. The repair was perfect, and the warranty for the parts was 4 years, and labor was 2. Later I had my garage door broken again, and I called for service, initially I thought it was the same issue since it's within waranty, Nor-cal should be able to fix it without charge. later David, arrived very late in the evening, obviously finishing up lots of repairs in the east bay, and he examined the door with great care and figured out the reason of the problem even in the dark! he was still the same, professional, and patient. Explaining to me the details of the issue, which is not the original issue I had more than 3 years ago. He figured out a graceful way to resolve the problem without changing my whole garage door. That itself saved more $800+. Later I found out that Norcal is based in brent-wood, 1.5 hours far away from where I live, I thought that means Nor-cal is very serious about each individual business. I was very pleased the service from Nor-cal. I think I will stick with them again. For immdiate repairs, it's the best in the east bay. I recommend it to friends. H read more

Poor after sale service. Had problems with opener they installed. Set up service appointment and after appointed time called them they said repair team was running late and would have to schedule me for next week. I told lady that was poor after service response. She had me talk with Bill. Who was rude and unaccommodating. Maybe if enough dissatisfied customer voice their opinion he might have to think about his customer service policy. I am still am going to have him come fix his mistake.But will NOT recommend his service to friends . read more

DO NOT USE THIS COMPANY. They installed my new garage door and then two years later the spring broke. The gentleman that came over said that the motor installed was a model that was more than 8 years old although I had paid for a newer version. The motor and the spring was not compatible. I paid full price for the repairs and a compatible spring because the warranty had expired, which was fine by me. Now a year and two months later the rollers are broken and they are telling me that warranty does not cover work on the weekends, my door cannot close and broken pieces are on the ground. The last repair included replacing some of the rollers. AGAIN DO NOT USE THIS COMPANY !!! read more

I had a difficult home garage door application that no one wanted to touch. I talked to Bill at Nor-Cal (I assume the same "Bill" that was trashed in another review): he was professional, followed up, answered calls, responded to questions, and was great. The door was installed as promised. When there was a slight problem with the parts as sent from the manufacturer, they came back in one day and fixed it. Moreover, everyone I met from Nor-Cal were "good guys"; I.e. Professional, competent, honest, and easy to work with. This is a good organization. read more

Very Professional, reasonably priced. Responded within 24 hours and fixed my garage door. Also gave me tips over the phone for things to try myself before they came out. I would recommend them to anyone. read more

I worked with Stephanie on a new install of two high-end garage doors. She worked very hard to find the right doors for me, to provide a competitive price, and to send the best guys to install the doors. During the process, she kept me informed every step of the way - I got the best doors, the best prices, the latest technology and the best service! Keep up the good work. read more

The spring on garage door broke. Won't let you open door at all. Called Nor cal, were going to come out ASAP but I could wait a day. Sent Teck david and he was able to remove spring from door with car being in way.Got door opened. David replaced springs, but showed me how cables and bearings were going bad. Made sense to replace all at same time. The cost was just under $500 for parts and labor. door is quiet, and faster moving than ever. Will use this company again, but hoping it will be many years later, so that is why they need many customers. Great Job read more

Have had on and off problems with my garage door for the past 5 years, and several visits from another company. Was charged for repairs, but the door never really worked properly. When the door finally broke for good, I tried Nor-Cal. Technician was friendly and knowledgeable, took a quick look--found and fixed the new problem, found and fixed the old problem, too. Thank you!! read more

Nor-Cal Overhead installed three custom doors in a large garage space a couple of months ago. They work like a charm. Two other outstanding features: Eric Gaffaney, technician, gave several of us a late evening detailed orientation and instructions in safely operating what was, for us, new and confusing equipment. He then gave each of us his card and encouraged us to call for any questions at any time. The doors look excellent and work well. read more

I called them on a holiday and they showed up 2 hours later. Good price, fast service.

I had an emergency where my mother In-law ran into my garage door with her car. It left a really big dent! Bill was at my house with-in three hours and had me fixed up so i could get my car out, to make it to work on time. He was respectful and funny. I recommend him to all my friends. read more

I felt that David did a timely and good job for us. I would recommend David and his company for service.