Went to Dick's Sporting Goods to get a pair of Adidas ballet shoes, but the pair I wanted turned…read moreout to be online‑only, which was a bummer. I tried on the Adidas Tokyo shoes I've been eyeing, but once I saw them on my foot, it was a hard no; they looked like banana boats, and that's not cute at all. I ended up getting a black and cream gum bottom New Balance pair that I really like. I'm planning to wear them with a dress and some lacy socks. The young lady working the shoe section was on it, assisting me and several other customers at the same time, and she didn't miss a beat. She did everything with a smile, too. Dick's Sporting Goods is always well‑stocked, organized, and reliable. Definitely recommend.

Very Disappointing Customer Service Experience…read more I had a very unpleasant experience with a member of the leadership team named Billy during a recent visit to the Dick's Sporting Goods at Del Amo. I attempted to return a pair of youth cleats that were still in new condition. They showed no signs of wear on the soles--only a small amount of dust from my child trying them on briefly on a dirt field. The cleats were black, making the dust more noticeable. I purchased them just 27 days earlier and had my original receipt. According to the return policy printed on the receipt, returns are accepted for items in new condition. Billy immediately refused both a refund and even a store credit. Because he was the acting leader, I requested to speak with the store manager. Billy seemed reluctant to involve the manager, but I insisted. Store Manager Val inspected the cleats himself. He explained that worn shoes are generally not eligible for return, but after examining the cleats and confirming they were still in new condition and within the 30-day return window, he approved a store credit. What disappointed me most wasn't the policy--it was Billy's customer service. Throughout the interaction, he had a dismissive attitude, made very little eye contact, appeared irritated whenever I asked a question, and showed no interest in resolving the situation professionally. Those are qualities I would not expect from someone in a leadership position. I appreciate Manager Val for taking the time to inspect the item and applying the return policy fairly. Unfortunately, Billy's approach made what should have been a simple return into an unnecessarily frustrating experience.

Came in here to browse as I have an upcoming surf/camping trip this weekend…read more Well, I love supporting brick and water places, which is why was trying to give this location of shot and set up ordering from Amazon I was racially profiled. Upon leaving the store, I noticed the cashier ( the young lady with the glasses and ponytail ) had moved from her normal station so that she could get a better look at what I was doing/ making sure I wasn't stealing. Wild . One star .

I've been going to this Big 5 ever since I was a kid and teenager, even before the mall got…read moreremodeled. It used to be at a different area in The Southbay Pavillion when it used to be called The Carson Mall; and it was a bigger building too! This building that it's in, is wayyyy smaller, but they still have the products you need for sports, shooting, fitness, etc.. It's still always awesome getting their random coupons in the mail. Even if you saw something for sale and you forgot your coupon; the workers here are nice enough to give it to you for the sale price, as long as you're not lying and if the sale's still going on. It's pretty clean and well-organized inside, along with great workers who give their customers full attention. I sure do miss seeing Neelam working at this store! She was super cool and had great customer service! Same with the lady with the reddish hair and glasses, who likes watching wrestling! All in all; this Big 5 gets a BIG 5 STARS from me because it's just phenomenal after so many years; plus... you can't go wrong with the huge parking and the fact that it's in a mall.

Nice clean ambient and good customer service will be going back for future purchase. K h h g g g gread more

BIG 5 seems like an antiquated sporting goods store from yesteryear, but it's outlasted it's peer…read morecompetitors like Sports Chalet, Copeland's, Sports Authority, and so many others. All that's left is Big 5 and Dick's. REI doesn't count, as they're too niche. This location has a lot of merchandise and it's inherent problem is the aesthetics of the layout of the store. It's way too crowded and cramped for shopping and could use an expansion and makeover where it feels well-lit and spacious. It's sort of the difference between Target and Wal-Mart. I think Big 5 could use new branding as a company. It's a good store with good prices. They do "over coupon" as Bed Bath and Beyond did. You can always anticipate a $5 off of $15 type value-pac FSI mailer coupon and almost won't shop without a coupon. It's a longterm flawed business strategy. Their prices are quite good in many ways. I went shopping for shoes and they had shoes on sale for $30-40 where I went next door to DSW and most of their comparable shoes were $50-55. You'd think DSW whose only business is selling shoes, would have a competitive edge, but it doesn't and didn't, at least for active/athletic shoes compared to Big 5. I'd say check Big 5 out first or last, but don't buy any shoes until you've visited a Big 5 like this one. Parking is fairly easy in this outdoor strip mall of sort, that has a Sizzler, Harbor Freight and other businesses.

Play It Again Sports. This place name serves it well. Play it again. This is a great opportunity…read morefor people like me who like saving money and not paying full price right there. I come here for volleyball. They have a nice selection. It looks like they have baseball and things, but they have volleyball too, go play, gym balls. It's just such a nice selection and a variety of different things as well. But yes, enjoyed it.

Large selection of equipment, went in to see if they would buy some of my extra gear but they only…read moredo consignment. Wanted to just sell some unused gear not deal with waiting for consignment items to sell. Will have try some other businesses.

Pretty cool little Japanese surf shop tucked away in the Union Bank plaza on the south east corner…read moreof Western & 182nd. They offer boards, wax, shades, and lots of clothes including their own line. You'll find some cool "Gardena" imprinted designs here that you won't find anywhere else.

Their Mountain Maker pants are what my granddaughter wears and rotates between them during the…read moreschool year. They're not inexpensive, but they're well made and must be comfortable for her to request them. I needed some assistance over the phone today and had excellent service by both the Manhattan Beach store associate who answered the phone, and by the associate at their 800 number. My husband has an REI account and earns rewards with purchases. I highly recommend them.

I went as usual to the REI re supply version next door as I always do Used in good condition is…read morethe way i was taught than adding to the landfill as my mom put it I thought she was just being smart and saving money It was the 60's I went in to see if I could find a backpack that is a good fit I found one of each yet make yet a bit on the eni meine miney mo thing was not working out My experience happened when I believe his name was Roman Hat longer hair artsy kinda cat came He nailed the choice right away for me Roman went on to load the pack and dial it in for me with such detailed instruction as he knew every feature of the pack Roman truly is one that is knowledgeable (as all my experiences at the store or the used store) and enjoys his job and helping What I do not get and blows me away every-time I am in there is the abuse of the return policy "reason for return" used twice did not like it Then it is returned with used twice "scuffs, light soiled and pet hair" It was used Keep it What is wrong with people Thanks Roman I will be back Better not hide when you sea me I was a PITA

My family member walks at least 12,000 steps or more daily. He bagan using his regular New Balance…read moreshoes until he can find a perfect pair of work boots. So therefore after my chiropractor appointment I decided to Yelp the closet big 5 near me. Low and behold it was 6 minutes away arrived 6 minutes after 10. Plenty parking as big size lot. I walked in carrying my family members pair of shoes. I asked who do I speak with and can you please call him I'd like 2 pairs of shoes like these. Lol me waving the shoes in the air. Gebi was called and what a great fella he went to the back brought me the shoes and also showed me a hiking pair of shoes picked those up as well. One of the reason I prefer to walk in once a business is open some of us just may get that assistance and quick service on top of that buy a little extra just as I did. I highly appreciate Gebi's for taking the time to answer all my questions and his awesomeness

I went in on last Minute before 9 o'clock. Arrived. There at 8:55. Just to make a purchase of a…read moreboxing bag.The employee's were very professional and cool. Give me a discount on the punching bag. Overall it's worth going to Big 5.

This Dick's Sporting Goods is either seriously understaffed, or the employees on the floor have…read moremastered the art of disappearing. When you actually need help, good luck finding someone. And, like just about everywhere else these days, the prices are high. If I'm going to pay premium prices, I at least expect to be able to find an employee when I need assistance. The store itself is fine, but the customer service definitely needs improvement.

Customer service doesnt exist here. Jaslene was our cashier…read more The transaction experience was awful. My husband had a little sticker shock at the register for the 26 lb weight we were buying. He took a moment because he thought it was a little less online. When he asked "and that's the total with tax?". Normally you hear back a confirmation but instead she said no with tax it's $73.62. Mind you we were at the register to pay not for a price check. My husband was looking at his phone and she blurts out "you want it or not?". We told her yes but I had to explain to her he is just taking a moment to look up the price. Normally someone at the register gives the total price when purchasing not sub total. I walked away once my husband got the receipt and was already a good ways away from the register and she yells out "Good Bye!" In the most patronizing tone. It was the cherry on top for this review. We are all human and can do better but this right here is why online shopping and self check out is putting cashiers out of jobs. Maybe she should remember that the next time she wants to be unjustifiably rude and try to make people feel less than with "you want it or not?". So if you want your intentions to be buy something rudely questioned in front of other guests than this is the place and Jaslene is your go to.

Miguel was awesome. Super helpful great customer service. Will definitely come back to this…read morelocation in the future.

Miguel's customer service was AMAZING!! I walked in not knowing exactly what I needed, but knew I…read moreneeded it like yesterday. He was kind, knowledgeable, and most importantly patient as I figured out what I was asking for. Even when he determined his store didn't have it, he gave me guidance on where I could possibly find it. I was visiting and not familiar with the area and he took the time to help me find my way.