Hubby has bought last 2 safes here. This one is 20 years old. Best customer service. They know their job in this specific area. I wouldn't try moving myself. Safe is Magnum Two guys arrived on time Moved safe from master bedroom to new house across town. Arrived and moved safe into garage. Not a business you use all the time but when you need this specific service call these guys. Doug and Mike always on top to schedule, answer questions and help as best. Bailey and Pete were great. No damage to safe. Guys used their smarts to move this thing. read more

Norcal Safe and Vault - New spot - Safe Stores Near Me - West Sacramento, California

Solid, reputable group of guys working at the store who will all answer your questions with detail and professionalism. They clearly know their stuff and the showroom has a ton of fun options to look around/shop around in, even if you know what you're generally looking for. Safes are generally pretty expensive, but I didn't feel like any of them were trying to upsell me on anything or any services. It was really a discussion about what would work best for our home and our intended goals. Delivery was very professional, prompt, and accurate. We opted for delivery w/o installation, so they placed the safe in our garage with a pallet jack and we'll be taking it from there. The guys were efficient and professional, highly recommended. If you're on the fence about a safe for the home, stop by and check out their showroom for some inspiration. read more

Bought a safe from here around Christmas time. Item was discounted due to it having some minor scratches on the side. Seemed like a good price and due to the condition they promised to have the item touched up, and a new tube of paint sent out to me directly. I thought, "no problem. Anybody can touch that up." Before leaving I also pointed out chrome on the handle being dull. They promised to have that shipped out with the tube of paint as well. Well come delivery time, boy was I wrong about the touch up. They pretty much globbed so much touch up on there that it looked worse than if they just left the scratches alone. The delivery folks were even worried I wouldn't accept the delivery. I sanded it away immediately and even in its sanded state looks better. Called and tried to rectify these couple items many times. Pretty much just asked for the tube of paint cause I know I have the tools and amateur level skill with a small air brush to do it better. Was again assured the paint and handle will be shipped. Now, 2 weeks later. I still wait for these items. Called again, and no straight answer on confirmation of if it has shipped or when it will. Also, delivery on their site says it's $375 for a safe the size of the one I ordered. They charged me 450 (next weight size up). So kind of feel bad about that. Just figured that out today, and is what pushed me over to write the review. The store is nice, the people are nice. The product selection is large. My issue is mainly that I haven't seen any significant follow up on my issues AND now I feel slightly cheated over the increased delivery price from what is listed online for the weight of my safe (790 lbs for a master 25) Honestly, I don't fully blame them for the scratches. I should have known better to not be enticed by a discount. It's usually not worth it. However, the incorrect pricing on install/delivery is kind of unacceptable. Even if it was an honest mistake, it shows that they might not know all that much about a specific product they sell. Could I have done more research upfront and avoid this? probably. But you go to places like this to trust the service you will receive. Otherwise, just do the internet. read more

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These guys really understand customer service. From purchasing a new safe to having them move your current safe, they go above and beyond to take care of their customers. I highly recommend this Liberty Safe of West Sacramento. read more

Liberty Safe won me over with their name and then my husband filled me in on the rest! My husband was shopping around for the perfect safe for some time (6+months)! He does a lot of research and when he narrowed it down we looked at a few in person, but when he told me Liberty Safe was just right here in Sacramento I made it a point to take the time to pop by when we just so happened to be in town! Their was a gentleman my husband talked to before our visit (my apologies for not getting his name) and he was there when we arrived, but I believe he was helping other customers so Nick helped get the paperwork done after I got the honor of picking the color! We set up a delivery date that worked well with our work schedule and they showed up right on time! I even got a phone call when they were about 30 minutes away which is always helpful! Two gentleman nicely dressed in Liberty wear showed up ready to get the job done! Will and Loren did an amazing job! First delivery EVER that not only went super efficient, but absolutely no damage to any walls or doors and no clean up on my end (upstairs, around the corner & bolted in our master closet)! I stayed out of their way so I didn't get to see them do all their hard work, but I know they worked hard! So if you are shopping around for an awesome safe that is USA made with all your specific needs, I am pretty positive you won't be disappointed overall!! From their products, to their staff and store/showroom! One thing I will recommend as well is to invest in the fingerprint unlock upgrade and lights! After purchasing a couple of other safes I must say these are a must!!! Just don't forget about the plug for the light like I did! Easy fix though!! One more thing!! I love a business that gives back a little love to first responders! Thank you Liberty for helping my husband and family!! We appreciate you guys! Hubby got an awesome hat...hopefully I can get a shirt next time we are in the neighborhood!! read more

Norcal Safe and Vault - Col 23 safe...dark grey/slate - Safe Stores Near Me - West Sacramento, California

I bought a safe about 10 years ago called the fat boy. One of the best investments I have made. Recently the digital lock stopped working, so I called Liberty Safe of Sacramento. Although my safe was out of warranty, they were able to connect me with a mobile locksmith they recommend. He was easy to work with and was able to get into my safe without causing any damage. He replaced the lock with a modern version and now I am able to use my safe again thanks to these guys! read more

Great product! Great people! I've traded in my big safe f0r s smaller one. They have been accommodating & helpful in each transaction!

My review is for the company's deliver and service. A friend of mine bought a new Liberty Safe and sold me his old one. We used Liberty to deliver my safe from his house. Will and Pete delivered the safe and we in constant contact with me for updates on their arrival time. Upon arriving, they were both very friendly and professional. They dropped the safe in the desired location, shimmied the base to keep the door from opening up, and showed me how to operate the lock. Great service from both of these guys. read more

These guys have some of the best and highest quality selection of safes at great prices. They also provide amazing service, delivery and setup which is extremely helpful. read more

This place checked all my boxes. If your looking for the safest vault in the world you'll find it here. Family owned and operated serving all over nor cal. Professional and discreet. Worried about the delivery guys knowing about your safe, no problem, there is no turnover at this establishment. It's been the same employees for over 10 years. Yeah, they're that good. - checkity - check - check read more

Let me start off by saying these guys have amazing customer service in both sales and delivery. No pressure sales and the delivery was way of ahead of schedule. Bailey and Pete called me twice to let me know they were ahead of schedule and how far out they were. The safe looks amazing and you do get what you pay for. Seems like a lot at first but this thing will be passed down for generations. read more

Norcal Safe and Vault - Safe Stores Near Me - West Sacramento, California

Outstanding!! Will and Mario were friendly and efficient. They quickly brought the safe into my home and secured it to the floor. Will then explained how to set the combination, change the battery, and register it for the warranty. I know that any future experiences with Liberty Safe will always be this outstanding! read more

Excellent friendly service & huge selection of safes on the floor. Very nice store, would definitely recommend than rather pay shipping.

Outstanding service in helping us pick a perfect safe for a gift! Made us think of the persons future, as well as, design of type of lock the person may want, not necessarily what we have- age difference. To top it off, our truck's radiator had problems and our clerk helped us! Above what the job required! Super helpful! Thank you!!! read more

Kevin in sales was very knowledgeable and helpful, he took the time to educated me on the variety of safe options available. Installers Will and Doug made installation look easy, even though the safe weighed in at 1200 lbs. They took the extra time to walk me through the bells and whistles of the safe and covered everything throughly. If your in the market for a safe you can't beat the warranty and service provided by Liberty, check them out and see what they have to offer! read more

Very professional, respectful staff; I had a great shopping experience. No pressure sales expectations and easy to work with. Customer service is fantastic! Mike and Will were awesome! They delivered, installed and detailed their product with professional guidance. The store is located in West Sacramento; basically nearly downtown Sacramento, so centrally located and easy to get to off the freeway. The showroom is wonderful; plenty of products to look at and they'll have the safe that meets your needs. I would highly recommend this store and products. Liberty Safes are one of the most prized safes out there; I wished I purchased one earlier. THANK YOU! read more

Love that all the staff are complying with CDC guidelines. We visited the store x 2 to decide on safe. Staff at store was very helpful, calm, and answered all our questions/ concerns. Our safe arrived today as scheduled in only one week. Will and Mario delivered and installed our safe. The install was seamless. Will gave us all the information for care, lock, warranty, etc. I am very impressed with the company and the staff. Thank you for a great experience! read more

Michael is very nice and professional. Patiently answered all my questions and gave me few recommendations. Strong recommend this place for a BIGGER safe! read more

I could not be happier with Liberty Safes of Sacramento. I went to the showroom on a Saturday and had a safe installed the following Wednesday. The sales guys in the showroom were incredibly nice and didn't apply any pressure but helped me decide which safe was best. I went with the Colonial 30 and it's perfect for what I need. The two guys that came to my house were incredible! I wish I got their names so I could give them credit but they were highly skilled at their job. I couldn't believe the tactical precision they maintained getting this 700lb safe into its spot without so much as a ding, scratch or scuff to anything. When I move I'm 100% calling Liberty Safes of Sacramento to move my safe. And one day when I can afford the Presidential Series I'm buying it from Liberty Safes of Sacramento because they earned my business for sure!! read more

A big shout out to Will and Kevin. These guys were great. The were extremely helpful and super friendly. They moved my safe to my new home in Elk Grove a few weeks back (safe is mounted and secured). They were quick yet safe as in safety SAFE :-) A big thanks to Will, Kevin and Liberty Safe for a quality safe and awesome customer service. read more

Very knowledgeable staff with no pressure sales tactics. Stayed well within my budget while leaving with a few accessories to boot. They even gave me a follow up phone call to see how everything went. I foolishly declined having it delivered and opted to bring it home in the back of my truck. Even with a quality hand truck, it was an exceptional handful to get it up the first set of stairs. I had to recruit the help of my neighbors to help get it up the rest of the way to the second floor. Thats 4 guys total! Id suggest to anyone purchasing a safe of 400lbs or more to go ahead and pay to have it delivered if u have to travel up or down a flight of stairs. Its worth it taking health and safety under consideration. read more

Norcal Safe and Vault - Safe Stores Near Me - West Sacramento, California

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Professional care great customer service and great install wore their masks went over everything you need to know about how to operate the safe that you purchase and good communication. read more

Went to Liberty Safe in West Sacramento a week ago made a purchase and scheduled delivery . My delivery came in on schedule this morning the gentlemen Will and Pete who did my delivery and install . They took care of me protected my floor put the safe right where I want it bolted my Liberty safe down and showed me how to use the quick start guide punched in my new code . Outstanding work Liberty read more

Mike was Awesome helped my wife and I pick out a perfect safe Fair price great quality delivery guys Nate & Doug were very professional made us feel comfortable and relaxed as they navigated our new 6 ft tall safe into place highly recommend this company read more

Norcal Safe and Vault - Safe Stores Near Me - West Sacramento, California

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I ordered my safe online and delivery occurred exactly as per the expected date. I was contacted ahead of time to arrange a time and date that worked for me. Will and Mario arrived on time, brought the safe into my house in a very clean and non damaging manner (both respecting my home and the safe). They anchored it securely and went over proper opening protocol then had me demo it several times to ensure I know how to do it. Nice guys, efficient, thorough, knowledgeable and clean. Zero complaints about the entire experience. read more

I've got a safe I bought here a few years back. Liberty hasn't safes are difficult to use if you have multiple long guns. They stack in front of each other. I called to find out if they had any new ideas to managing guns in a safe. I was looking for something to retrofit my safe. They encouraged me to come in to the store. I was a little uncomfortable with how quick they wanted me to come in the store. I got the feeling they were just trying to get me in the store. When I got there I discovered immediately they had nothing to help me. With two minutes, and a simple conversation, it was clear they had nothing. In a world where you can get everything online, they should be more focused on helping the customer rather than trying to get them in the store. I've since found great products online, Liberty should get in the game and better utilize the space in their safes. An customer service should be first for bricks and mortar read more

I'm updating my review for liberty safe of Sacramento because they earned it! At first I was upset about them not giving me my instant rebate that was promised at purchase of the safe, but they quickly fixed the problem. I called them, told them about the problem and without hesitation, they honored that rebate and quickly sent me my check. I'm proud to say that the guys at liberty safes do care about their customers and I will be telling all my friends and family to go there I if they need a safe! read more

I have been looking for a safe for awhile. Went to a few stores as well as checked out Amazon. But Liberty Safes of Sac was the clear winner! 1 - The staff was amazingly helpful. Started by contacting Lib Safe San Jose because they popped up first on my search. They directed my to the parent store in Sac due to location. Kevin was great help on the phone as well as when I showed up to shop. 2 - They deliver and install!!! I had no luck with other stores offering delivery except for curbside or driveway. Will and Pete were fabulous in the delivery and installing. I received a call to confirm my appointment. They also were efficient and took care to insure that my doors and floors were protected. I cannot rave enough about my experience. Give 'em a shot (pun intended) if you're looking for a safe. read more

Yes, 5 stars. And I'm not going to mention any names of anyone in the store - because I've been in 3 or 4 times in the last year reviewing, evaluating, comparing and learning. I've talked to at least 2, if not 3 people at the store. I'm a bit of a skeptic, so my questions were sometimes repeats to the different guys. Each time I got the same answer, and verified it through my own external research. My sales guy knows who I am. Everyone I worked with at the store looked me in the eye, and told me like it is. What is realistic, what to expect, and allowed me to review the various performance levels of the safes in the category and size I was looking at. Buying a safe is nothing to skimp on. If you are buying it to make your man cave look cool and keep your children from getting to things, they have some inexpensive products that are comparable to warehouse stores and stuff you can find online. When you are looking to protect serious investments, you don't skimp. You don't compromise, and you don't go to a fly-by-night store to save a few bucks. You go to someone that's earned trust and a reputation in the area - because you are relying on them to install a safe for you that protects your valuables. They all look the same from the outside. There was no pressure to buy anything - ever. Even after darkening their doorway multiple times. They were patient and answered question after question - honestly. Other reviews attest to this. When *you* are ready, you tell them. I got a fair deal - it wasn't cheap, but it was good value, and well worth the time and effort I put into the research. Installation was discreet and professional. I won't describe their rig, tools or setup to protect others - but someone in the neighborhood pointed out that they saw me buy a new fridge. And I didn't argue. VERY discreet. Delivery and installation was top notch. Their equipment protected my floors and walls. On the way out, one installer even stopped to clear a small finger smudge on a door. I don't have any buyer's remorse, and I'd do it again. I'm always a skeptic, but this is one place that you can let your guard down and speak honestly - and get the same in return. Nice job guys... Nice job. read more

These guys are the best around. Looked at many other places including Costco and Cabella's. They have better pricing than both of them. In the end, I purchased a safe that looks amazing (Semi Gloss White) at a great value. I am very happy with there service and prices. UPDATE: One of my motion sensor interior lights stopped working. I made one, 3 min phone call and they mailed me a whole new set. Value, service, quality... They are the awesome. read more

Great customer service in the store with REALLY knowledgeable people that are more than happy to spend time with you to explain the features of the many different types of safes they have for sale. They are also not pushy at all, which is nice. When it came to delivery day, Will and Kevin were were VERY professional. They called me about an hour before they were going to arrive to let me know they were on the way. They had all the specialized equipment to move my safe easily and put it exactly where I asked them to. Once they installed my safe, they showed me how to change the factory combination to my own. They were VERY helpful and patient with me. read more

Two weeks ago we tried opening our safe to retrieve our passports for an upcoming trip. It would not open. We tried for a few days to open it and then we thought maybe we forgot our combination. Nope it was right but it still wouldn't open. Our manual said it was electronic, but it wasn't plugged into anything. It was stressing us out, because we bought it used off of Craigslist and thought great, we don't have anything for it other than this manual. Last night around 11:00 PM I messaged Liberty Safe in Sacramento, via Yelp . I immediately got a message from the San Jose shop to call them in the morning. Then this morning I got another message to call the Sacramento Store after 9:00 AM. I did. Within 5-6 minutes Martin from Liberty Safe in Sacramento taught us how to open our "ELECTRIC" Safe. No charge at all. We had no idea!!! Other than feeling a bit embarrassed we are very grateful to Liberty Safe in Sacramento, and In San Jose. Both stores responded so quickly and Martin was just so sweet. and there was no charge for their help. So Thanks again Martin and Liberty Safe. read more

As a rule I generally don't do reviews but my experience with liberty safes of Sacramento recently so exceeded our expectations that I felt obligated to communicate our positive experience from initial ordering to delivery to installation the staff could not have been more professional and courteous to our needs. In a day and age where customer service seems to have become a lost art liberty safes of Sacramento delivers! If you are looking for a quality product at a respectable price with outstanding service and attention to your needs then this is the place to go! Thank you. read more

Ordered a safe online from Liberty. Within hours Matt from Liberty in Sacramento called me to arrange delivery a few days later! He was kind, professional and showed a lot of patience as I asked many questions. He arranged the day and I didn't hear from them again until day of delivery. They called with an estimate time of arrival and they were very punctual. They drove more than two hours to deliver safe. Safe was installed and setup within 15 minutes. These men are real pros. They know exactly what they are doing. Not to mention the safe itself is the best money can buy. I highly recommend this store, if I lived closer to Sacramento I'd be a frequent customer and send my friends there. read more

Excellent customer service. Very helpful and informative sales people. Not pushy. Purchase was simple. Delivery was outstanding. The 2 gentlemen where professional and Courteous. No scratches to any thing when the brought the safe in. Helpful in setup and explications. read more

UPDATE: Our safe was delivered and installed today ON TIME!. The quality of the safe is even better than we noticed in the store...WE LOVE IT! The delivery and installation guys were first rate! In and out with perfect and courteous service, and professional installation. GREAT JOB ALL AROUND! read more

Who knew that there was so much to know about safes. I purchased my first liberty safe about 7 years ago from Liberty Safes in West Sacramento and have enjoyed it for many years. It was time to add another safe and I had thought about buying one from the big box stores, because a safe is a safe right? WRONG! After talking with Mike and another one of his associates at Liberty, they educated me on what made a Liberty Safes better & much different from the rest. Like anything else these days, you truly get what you pay for. If you are entertaining the idea of buying a safe online, don't do it until you shop here first. You can find out a lot about the safes they carry by researching them on their website, but its truly worth it to go into the store....plus they also have Factory Seconds that are discounted due to cosmetic blemishes. Not only do they have a couple of hundred different safes on display (who else does this) they offer delivery AND installation, which includes bolting your safe into the ground. I also learned, like anything else these days, that a quality safe purchased 7 years ago, may now be outdated and more vulnerable to the latest trends used by thieves. If you are looking for a quality safe, you definitely owe it to yourself to shop here. read more

We decided we needed a safe & ended up here. No pressure sales from Kevin & he was able to answer all of our questions. We set up the delivery, paid & left. Delivery day came & there was a small snafu on their end. It happens - but without my even asking they apologized profusely & offered me a partial refund for the hassle to me. I hung up the phone very satisfied they went above & beyond to rectify the problem. The next delivery day came & they called ahead of time, were in & out in 30 minutes & made sure all my questions were answered. Will & Doug were the delivery crew & they were respectful of my home & careful with the large safe. I would definitely give them my business in the future & recommend them to others. read more

Will and Mario did an outstanding job with the installation of my new safe. The follow up and all around customer service is everything I could have asked for in a company. In dealing with my order, Kevin did a great job in helping find the product that fit me needs perfectly and was able to set up an install appointment shortly after. I will definitely be using this company in future and would recommend them to anyone in the market for a new safe. read more

Total professionalism from first inquiry, ordering to delivery! They are very knowledgeable and answered all of my questions. Will & Doug installed and secured my safe and then made sure to go over the safe features with me. They were quick, efficient and very friendly. I love my safe and will definitely recommend Liberty Safes of Sacramento to all my friends and family!!! read more