Excellent sales team, Service technicians and delivery. I…read morepurchased a Maytag dishwasher over 4 years ago and it has been an excellent.

Just purchased a new washer and dryer (1/12/26) from Strafford Appliance Co. and I am very…read moredisappointed with their service. When purchasing the units I told the sales person, Michael Bondi, that the dryer door needed to be opening in the opposite direction. He stated that was not a problem. The unit was delivered with the door opening the wrong way. I contacted Strafford, and they stated I would need a tech to come over at my expense to change things over. Not what I was told when I bought it. They are liars, don't trust what they tell you! Very upset, I've purchased many items from them in the past, no more. Jean L. LeBrun

Zach is extremely knowledgeable and friendly. He is an…read moreexcellent repairman, I highly recommend him for all of your appliance needs. Louise P.

Excellant very Good fixed my fridge in a flash never worked this good use him he has it happeningread more

After several conversations with various employees I was finally able to place an order for a…read morenightstand with the owner, Liz, on July 8, 2024. Liz had previously given me a timeframe for receipt of the nightstand of 8-15 business days. When it came time to order it, however, Liz gave me a timeframe of 6-8 weeks. I said ok since I wanted that particular nightstand to match our bedroom set. After 9 weeks I called to inquire about the status only to have a voicemail from Liz telling me that the nightstand didn't come in and "I am going to have to ask you to order it somewhere else." She obviously didn't order it. She could at least have apologized and offer to order it then. I did order it from AFA Stores at a huge savings and it was delivered to my home in excellent condition free of charge! I guess I should be grateful since I saved a ton of money and now I know not to bother looking at Appliance Warehouse.

Everyone was so great to deal with! Their online hours are posted that they are open until 6, we…read morearrived at 4:59 to see that the hours posted on their door say 5 pm. We were supposed to pick up our new dryer and I walked in and they still offered us their help with zero hesitation. I know what it's like to want to go home at the end of the day and I would have been happy to come back tomorrow but the guys loaded it right up in to our truck with no complaints. Very much appreciate the great service, it goes a long way!!

My refrigerator died two days ago. I called Dave's Appliance by 9:00 AM. By 10:30 AM a delivery…read moretruck was in my driveway with a new Maytag refrigerator in it. Somehow my phone call threaded a needle because the delivery & installation crew told me that they were one week behind on deliveries!! So yes, incredible service!!!

Professional, honest, knowledgeable group of people there. Great experience!!!!!…read more I buy all my appliances there and have 100% confidence in the sale and service!

I have purchased appliances from State Street Discount for years. I have never experienced anything…read morebut expertise, knowledge and friendly service from beginning to end. They provide delivery, referrals for installations or they'll load the appliances in your truck if you want to take care of installs yourself. When you shop at State Street, expect the opposite of those big box stores. The service is exemplary and the sales staff know the products they're selling.

We bought a 12k Viking Grill and have had nothing but bad service. They put it together without…read morelining up the parts, its taken two trips to replace a bulb that still does not work. The salesperson when contacting her was condescending. horrible experience. DONT BUY!!!!!!!!!!!!!!

Agren is a well oiled machine. The scheduling process and execution work as expected, and the…read moreservice people show up on time and are well trained and pleasant to work with. The fix went well. The price for service is always shocking these days, but Agren is not out of the normal range for this operation.

I have ordered at least 10 high end appliances from Agren over the years and have been a faithful…read morecustomer until now. The refrigerator that I purchased from them 10 years ago broke down and I called them to schedule a service call. They said it would be 6 weeks!!!! What do you do for 6 weeks without a refrigerator. I purchased these appliances from Agren because they claim they will service them. Again, I say they couldn't send someone out for 6 weeks! I called another local company and they fit me in the very next day. I will never again purchase an appliance from Agren. NEVER! Also, I had an issue with the ice maker on said refrigerator about a year after I purchased it and a burner on a gas stove I also purchased from them (over 5K for these two appliances). These appliances sit side by side and when I called to make a service call for both them they said that I would have to book and pay for two separate service calls. COME ON! Is this how you treat a loyal customer? In the last year I purchased a front loading washer and dryer. The dryer just doesn't dry clothes. I called them immediately to come take a look and the service technician simply told me to read the manual and that the dryer was fine. Didn't show me how it worked just told me to read. I read the manual before calling and long story short he was no help and the dryer still struggles to dry a load of laundry (already checked other factors like the vent etc). Overall POOR service once you have made the purchase and have the appliance. Great before that point. I will NEVER buy another appliance from them again!!!!!!!!!! I have already needed more and have purchased from other stores.

I have no expectations that this review will turn a light on for anyone, or change behavior, or…read moresales practices. But perhaps it will. I've been saving for a new washer/dryer for about a year now. I've had positive and good experiences with Appliance Warehouse before, so I went back. I had my sites set on a specific stacked unit but the salesman was easily able to convince me otherwise, in that, if one part blew the whole thing was lost. So it was easy to change my mind about buying the washer/dryer as separate units instead. We discussed the height of the stacked units and would that be a challenge for me. No big deal. The additional space I'd gain was worth standing on my toes. The entire process was not without commentary about "the Chinese taking American jobs, Ukrainians trying to scam us, and even his wife who apparently doesn't load the dishwasher correctly". Did he think he was in the company of someone with similar ideologies? I was here to buy appliances, not discuss the global impact of capitalism. And for the record, I believe every human, void of territorial boundaries, deserves the right to work, earn an income, and care for their families. Fast forward to delivery of goods. All went well until it was discovered the cables and hoses weren't going to be long enough given the desired placement. I had already put out $600 to move the plumbing for this renovation job, so yes, I wanted it where I wanted it. These specs should have been part of the sales process, those specific questions should have been addressed then-how big is the room, where are the outlets, where is the access point for the drain and inlet hoses? If I had known I needed something other than the standard sizes, I would have been prepared, as I had a very limited window of time for this project. I'm an expert in my own field and I did expect expert level inquiry from someone in the appliance field. My bad. Do you ever just want something to go your way? The delivery guys left (a trail of mud through my house along with a puddle of water from a dripping hose-but it's March in Maine and I can't exactly fault them for that-it's just one more mess for this overworked teacher to clean up) and advised me to just buy new stuff on Amazon. Ok. What? What do I need? What's the amperage and voltage needs? Will the warranty still be in effect? Will you be coming back to do the installation? Instead of making a phone call, I opted to go back to the store. While there, we reviewed the final fees, subtracted out removal fees, added the stacking fees and I requested additional credit, given that the units I had just bought days before, had now gone on sale. That took some of the sting away. But. I'm still left with two heavy stacked appliances in the middle of my 6' x 6' room that I now need to install, move, and level myself? Can I? Yes. Is it frustrating to me that I have to? Also yes. First world American problem? Indeed. So, my new cables and hoses will arrive next week...from China. In the meantime I guess I will be tripping over my tool boxes and other laundry room detritus until I can take a break from teaching my liberal college agenda, to finish the work a man said they'd do.

Our refigerator stopped working, but I was able to defrost it and limp along for a bit. After…read moreshopping several appliance stores in the Portland, ME area, we went to Appliance Warehouse. What they lack as far as a showroom is concerned (it is named warehouse after all) they more than made up for with their service and visibility into fridge availability. It was easy to find out what makes and models they had access to. They had enough inventory where you could see some vital aspects of what you wanted to order (color of stainless steel, quality of drawers, etc.) What really stood out though was their flexibility in ordering and visibility into the supply chain logistics that affect all of the stores in the region. We had to wait, that was going to be clear, but AW gave us options on ordering and early alerts on when things started moving, so that we got our ideal fridge WEEKS before other stores had indicated. With 1 year interest free financing, approved on the spot, I really couldn't have had things go any better. If you know what you are looking for, given them a try. They deliberately do not stock or sell all makes/models due to some being problematic in some way...so if they don't carry what you are looking for, you might consider looking for something that AW does carry. They were very good!

Horrible customer service. Charged $299 to unscrew and redo one propane fitting and another $250…read moreto replace venting with semi rigid that took hardly any time Appliance arrived damaged and it was left to me to contact sales which took a bit and still haven't heard back from my sales rep officially Only option was to keep damaged unit for $75 off or they could reorder one add propane conversion kit and reschedule which would be in another 2 weeks Will never use them again Andrew D is worst

Ordered a grill and waited 6 months to be told it is not longer being made. The solution-come and…read morepick out another one and just pay more. We are done with Baron's.

I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

poor customer service . Asked to have a new in wall air conditioner installed ( replacing existing…read moreunit ) gave model and serial number of existing unit for dimensional purposes so they new the replacement would fit . Was told they would still have to send someone out to measure and then return with the new unit . I said why couldn't the service person bring the unit with him and install it . Was told they could not take my word on the dimensions and it would have to measured . I said I would send a picture of the tag with model and sn on it to verify fitment . Was told they would sell me a unit if i wanted to install it myself I said if I wanted to install it myself I would go to Best buy and get one cheaper they said to go ahead . They just want to add the cost of sending a person out twice . We recently bought a complete kitchen from them ( they did not install it the contractor did ) will not buy from them again .

The Geek Squad team is the best. They always listen and help me fix issues…read more This group is one of the very best. Thank you for helping me and being so responsive.

Alex, at the "store pickup" counter was very rude, completely ignored me and interrupted me…read moremid-sentence as I was trying to tell him we lost everything in a house fire and just needed his help locating our order that the central office of Best Buy sent our order to wrong store even though we confirmed it was the NH store. So Alex told us to just figure it out with the other store and then to go buy it over again....then they didn't even have it in stock..... however, Chris in Microsoft section was amazing and super helpful and amazing and the manager Jayden D was helpful with figuring out a way to get our product at a reasonable price and time!