I"m not one to give any retailer or restaurant a 1 star, but this is probably only one time I will do this since I felt I was misleaded by the salesman at Nordstorm and I literally felt it but thought oh it probably isn't true. Anyhow, last Christmas time I was casually shopping at Nordstorm and they had a promotion - spend a certain amount and you will get sent a promotional gift card/note. Usually, they would send the note through your account but this time they said email which I was a bit hesitant because who knows if that will get to you. It's like a he said she said and your screwed. So, I bought my item and I waited and looked in my email in Jan, Feb, Mar, no email from Nordstorm whatsever. Then, I thought okay it's Covid time maybe there's a lag. So, I decided to let it go. I recently thought maybe I can find out what happened. So, I called customer service and not one but three were very unaccomdating (For example: they would make me wait for awhile on the call, check up on me, then wait awhile again) and that they sent an email and I never used it so it expired. Wonderful, my instincts were right, it was probably a scam to make you shop a certain amount. Do not fall for the promotional gift cards. Do the Note from the Nordstrom card instead. Also, with the customer service experience I received from about 3 reps, I decided to cut all ties with Nordstorm and closed all my accounts. I didn't feel the loyalty I should have with them after my situation with them. It's probably a blessing in disguise to stop shopping as well! I know it's a tough time right now and that it's really hard for retailers but not seeing an email and letting me know they sent it didn't foot with me. I'll shop elsewhere that will help me with my concerns. Happy Shopping! read more

First of all it Must be noted, I came in only checkout the Sublimage Chanel skin Care line ! Every single item that Chanel makes delivers exceptional quality, and Actually delivers results ! I have been using Chanel skincare for two years and what makes it even more extraordinary than the products themselves are the amazing Chanel ambassadors I get to meet while I shop. In this particular instance, I was greeted by Mary S. A super friendly caring and dedicated Chanel beauty specialist. She made me feel welcome and explained every single item thoroughly and made sure that I went home with my favorites. I loved my experience here with Mary so much that I will be meeting up with her next week to buy even more skin care from her Thank you so much Mary for a fantastic stellar above and beyond experience everybody come see Mary at the Chanel counter at Nordstrom! She will make you feel like a literal queen! read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

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Teresa & Anna are the best!!!! I wasn't happy with Oriana by perfum de marly and they were more than happy to exchange it for me. Teresa is so sweet and we actually share an anniversary/ birthday!!! Anytime I want a perfume I will drive to this location and ask for Teresa! love her !!! read more

This is for Chanel Beauty Counter , they have terrible customer services. I walked in to look for the limited eyeshadow pallet , and a punch of beauty advisors are talking to each other and ignored me actually a punch of them are talking to a man.. While I'm looking and the Asian sale advisor saw me and not even say hi. I really think they all need to be train again , read more

As a devoted Nordstrom shopper a "Nordy" as well as a past employee I have a comment on the last few visits to your store. I generally arrive when you open and I noticed that the doors in several locations were full of fingerprints and the trash cans were full! Certainly not the Nordstrom that I remember in past years. Eveything was always so pristine. On a positive note the sales people and the new way of "returning at any counter " was brilliant! I love Nordstrom and will always chose to shop here.I just thought I would pass on a concern! Happy Holidays! read more

CHANEL cosmetics... After years of avoiding assistance from sales personnel... I am pleased to say.... my attitude was dramatically changed by Vera in Chanel cosmetics... Nordstrom's , Arcadia. For once... I am so grateful for her expertise & personal attn... without the annoying pushing of products not appropriate for me but on the shelf. Sadly, she can only sell what they have & many items were not available... that I would have purchased..not her fault but making it more difficult for her. I highly recommend Vera! She is well versed in skincare as well as makeup application. read more

The sales rep at Le Labo today was not welcoming or friendly - he was stern for whatever reason, and decided to lecture me on perfume. Ridiculous attitude. read more

Gloria was so helpful in the women's department. Great customer service! Thank you for taking the time with the clothes and setting up my account. It was a pleasure shopping at this location. read more

Booked a personal shopper experience for a special occasion and Anabelle made our experience worth every penny. She was so hospitable, warm and welcoming. Every touch to the experience made it that more special. We will be back. Thank you Anabelle! read more

Well. This afternoon I was feeling especially homebound and cabin feverish so I opted for a random visit to wander through racks. I park as I always have in the structure adjacent to the entrance of Nordstrom's children's section right by the fish aquarium within the shoe shop. Nothing struck my fancy although I did find some "fun " socks and intriguing underwear.... The mens suit department is lacking at anything statement making. I migrated upstairs and towards the cafe unsure of what I would have. I was thinking just hot tea ? Maybe a simple salad with a coke? Perhaps dessert? Lol I ended up grabbing a cup of soup and then snagged a cookie on my way out. It was a pretty....... O.K. time read more

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Be aware that associates at this store engage in racial profiling. My Hispanic teenage son was shopping with me and was told he could not sample the cologne because he wasn't going to buy anything. Other customers were sampling colognes to their hearts content but my son was singled out. To assume that he couldn't afford to buy anything and to prevent him from shopping based on his appearance is infuriating. I contacted Nordstrom via email and got a standard response as if no one even read my note. Clearly they don't care. read more

This is all about Brian, in the kids shoes department. Brian you're a gem. Totally pro, cheerful, helpful and went out of your way to get my kid some cool shoes - amongst soooo many screaming kids and families. Even got him a balloon. You make us want to get shoes the classic way! Management material and I hope you get a raise. read more

As someone who's been shopping at Nordstrom stores across the country since I was a child in a stroller, this has to be one of my least favorite locations. Now that this is one of the closest locations to me, I kept coming back to save time and because they do have a great selection, BUT the employees are not friendly/ not helpful. There is a serious need for training here. Don't let the designer brands fool you, once you have to engage with someone, it's all downhill from there. Today's experience encouraged me to write this review because I came to the store (for the second time in a few weeks) looking for a dress, this time for my friends wedding. I picked a few things for myself before an associate offered to start a fitting room for me and asked my name, all normal things. I asked for help finding a certain type of dress which she did her best finding. What I didn't appreciate was the service afterwards. I was told there were more options of what I was looking for by Allsaints, and I love Allsaints. Then the sales person proceeded to tell me "but they're like $200...". Ok so, let's see the dresses! She came back with nothing. I understand if there's no more but I wasn't offered a photo or to view the dress and order online or anything. That's fine, so I tried her recommendations and a dress I found from Farm Rio. I selected two great options but during the try on she came up after I was already dressed and asked how it went, I told her I may need more sizes and would need to compare and may need someone from alterations to come in. She then asked me what happened to one of the dresses she brought, I showed her it was hanging on the hook behind the door and it didn't fit well. She took all the dresses and came back with new sizes but took the originals in the storage room... I thought this was quite odd considering I hadn't officially said no to everything she took. When she came back I asked for Spanx to try on with the new and old sizes and when we got to the fitting room I asked her if it was necessary to keep taking the dresses when I need to try things on with the spanx and I'm waiting on a seamstress. She apologized and brought the dress I needed altered back. It was a very strange encounter and then her parting words felt more uncomfortable when she asked if I'd done Speech or Debate because I spoke so eloquently and was so myself with expressing myself. I don't typically have much to say about department store employees, but as a highly educated minority female, in my professional opinion this store needs some employee training opportunities on diversity & inclusion and effective communication. read more

I just left customer service the lady that helped me was nice . I once returned a high end brand Tory Burch few years back south coast never had an issue . Today I tried to return balenciaga because I couldn't do an exchange they sold out on the LT sneaker online . I came to this nordstom to do a return and the manager said "we don't do returns for high end brands if worn do you need a bag " I'm surprised of how rude that was and really dry . Kind of bummed I usually have a great experience with Nordstrom read more

I live in Pasadena so I used to shop at this Nordstrom all the time. I come to purchase high end designer stuff...after dealing with the manager from the shoe department I will never come back to this Nordstrom again! The manager Vury was very unprofessional! She didn't help with my purchase. I had questions and she kept waking away and not returning. I called and asked to speak with a manager and she answered and put me on hold for 27:33 minutes and did not return back to the phone to tell me to continue to hold! I hung up and called again and she made me wait another 11 minutes without coming back! If she was professional she would have taken my number and called me back! Because of the poor service at Nordstrom, I will go to Saks fifth Ave and Neiman Marcus. read more

Nordstrom Santa Anita - Manager Vury kept me on hold without coming back to the phone! Very unprofessional! - Department Stores Near Me - Arcadia, California

One of my favorite Nordstrom stores! The layout is pretty intuitive with shoes/men's/kids/handbags/cosmetics on the bottom floor and women's/juniors apparel on the top. I typically shop in the Topshop and trend sections and am always welcomed in and assisted with finding items or getting a fitting room. I also occasionally shop in the women's shoes section and appreciate the large number of circulating employees to help customers. Although Nordstrom can be a bit pricey, I enjoy shopping here because of the quality of items and great customer service. They have a wonderful return policy and I appreciate the employees' patience in looking up previous transactions. Overall, I highly recommend shopping at Nordstrom and am consistently impressed with the service and cleanliness of this store. read more

I love this location! There are so many great employees here. One that sticks out the most to me is MANILA! I believe she used to work at Estée Lauder & she may be at Doir now. But her customer service skills are amazing. Her energy is beautiful and she looks out for her clients. She recommends great products and does it with such a contagious smile. I ran into her on Black Friday and as insane as it was, she held her own! read more

I was in the women shoe department and the employees are not very help you, it seems that they go base in your looks . The manager from that dep was not helpful at all he's name is Jonathan . I'm very disappointed with their service , no customer service knowledge. read more

I went to this MAC store located in Nordstrom yesterday to recycle old make up . First...I'm sorry to see this wonderful program being discontinued this week. But I really wanted to compliment the staff in the store . Elliott was so courteous and helpful over the phone and said he wouldn't be in the next day but he would tell staff I was coming in and to take care of me. I figured he'd get busy and forget. When I went in Jasmin immediately said "Carol?" That made me feel so cared for and she helped me exchange a brand new but old mascara that got pushed to the back and forgotten. They really spent time with me and didn't make me feel like an old lady who didn't know what she was doing. This will be my store of choice when buying for my daughter and granddaughter. Thank you for making customers feel cared for. read more

Came for a curbside service...and of course, all the curbside service designated parking spaces were taken. Another car was there to pick up an order and had to park illegally on the spaces w/ diagonal white lines. I ended up having to do that too because no one left after waiting for 15 minutes. Not only is this extremely inconvenient but I am at risk of a parking ticket. This is absolutely ridiculous. Terrible on behalf of Nordstrom not taking any action to regulate these DESIGNATED curbside services spaces. Probably won't come back for awhile if this will always be the case. read more

I typically don't leave reviews for retail shops but this Nordstrom's was pretty impressive! Their clothing selection was amazing! They have really great offerings of lounge wear and athletic wear. Everything felt so soft and comfy. I found that they have a large variety of more affordable clothing and luxury items which is nice if you're not looking to spend more than a couple hundred. Mostly, I was surprised by how wonderful the service was. Nicole assisted me and was incredibly helpful and nice. She was able to get a fitting room started for me, offer clothing recommendations, grab me additional sizes, and didn't try to obviously upsell like they do at many other retail stores. If you're looking for a new wardrobe this is the place to check out! They had a great selection of Reformation, TopShop, Astr, Northface, KUT jeans, and I even spotted a couple of Lulu's items. It was also incredibly organized! After coming here and then heading over to Macy's we walked right out of the Macy's because it was so cluttered and hard to navigate in comparison. read more

Strong Five Stars for James and the La Mer counter. James is knowledgeable, charismatic, and helpful. The La Mer counter here is well-stocked. The rest of the store is so so. I wanted to buy casual shorts that weren't frayed at the bottom, but there were none. read more

During my freshman year in college I took a marketing class and they had a study on Nordstrom's where a guy brought a set of tires to return even though Nordstrom did sell tires the man was able to get money for them. I thought that was crazy. So I went and bought a pair of Bally shoes and after the wearing them a few times and didn't like the feel I returned them with no issues after nine months. Fast forward to 2019 I received a Christmas present with a receipt no problems but I also had two prior presents from I wanna say three years ago that I received and never got around to returning them. I misplaced the receipt and the typical tags that are placed on an in person purchase was not on the package because they were ordered online. The items didn't ring up when scanned and apparently they couldn't see any history in their system. I recall looking at one of the two purchased items back when I received costed about $90 which I got because of no receipt $79. I totally like the way they treat their guests and I have never experienced negativity from the sales representatives. It's always a pleasure to shop there. read more

I've experienced nothing short of great customer service that is friendly and prompt. I've ordered online for women's clothings and picked it up within 10 minutes. Both at this location and others. I also was able to purchase some items in the make up section within a 10 minute timeframe. Why the obsession with time? There are registers everywhere. They're extremely fast. I have places to be and like to move with purpose. I love Nordstrom and it continues to be my favorite chain because of the quality of items, the great yearly sales, and the ease of shopping both online and in-store. I love to browse slowly as well and they're accommodating to that as well. I was so happy to see Nordstrom is carrying Charlotte Tilbury. You basically can buy candles for your boyfriend's sister, pick up some Charlotte Tilbury lipstick in pillowtalk (which btw is flattering on everyone), pick up shoes for your nieces and heck even a YSL bag. I love that. It's like a fancy Walmart without the long wait. read more

This Arcadia has quite a lot of designers bags and shoes. And I like how they displayed and organized them; very easy to locate and spot items. Pretty spacious Nordstrom comparing to some of the smaller ones. read more

This store is very discriminating! If you don't look like you fit their "status" meaning like you have money, they don't even say hello! The shoe department being the most unhelpful. If you know Arcadia, you know what I mean. I was there again today, and no one ever says hi, and I made eye contact with this guy standing by the mall entrance and I asked why all the shoes were always dirty? He said we can't keep up with the cleaning if everyone is trying them on. Funny thing is they're always standing and talking to each other while they can maintain the shoes. All the insides are filthy. I have worked retail all my life and customer service is KEY!! Especially if they're on commission and the online shopping is really happening. Luckily there's one nice guy who works there and he happens to be off every time I'm there. I will be trying to get Ruben to help me find my shoes and get the commission. Nordstrom needs to bring customer service back! read more

This place is always neat and tidy whenever I'm there, which I really appreciate. There are plenty of attendents and dressing rooms so you can get help almost anywhere you go, and the ladies that helped me went out of their way to look for different sizes and styles that might work with what I was looking for. I wasn't able to find what I wanted, but I really did appreciate the level of professionalism of the people who worked there. I'm overall happy with my experience. read more

My go-to Nordys! The staff is always so sweet and friendly . They always have my essentials in stock. and it's never too crowded or messy compared to other locations. Love this store! Come here at least few times a month and defy recommend ! read more

Will not shop in their purse department again. I wanted to purchase a lovely purse as a splurge for myself. However, the unfriendly vibes and lack of greeting or even help with items, led me to go elsewhere....wow what an unfriendly store. read more

Who does not like Nordstrom? No one. If you don't, there is something wrong with you and we can't be friends..lol.. This is an one stop shop for all your needs. People come to this place expect only excellent service. This place does not disappoint me. You can buy various items from clothing, shoes, handbags, accessories, makeups to bedding. They also have Anastasia brow studio, tailoring/alteration, free beauty stylist/consultant to their certified prosthesis fitting (service for women going through breast cancer/surgery). If you can't find what you want in the store, they will find it and ship it to you for free. I love this place because they have designer brands such as Philip Lim, Chloe, Christian Louboutin, Burberry, Givenchy, Mulberry, Miu Miu, Valentino, Marc Jacobs, Alexander Wang, Fendi,Stella McCarthey, Jimmy Choo, Saint Laurent, Balenciaga, Ferragamo, Rebecca Minkoff,Tory Burch You can also earn reward points for benefits such as private holiday shopping party, bonus points events,alternations benefit, VIP access to in store events and early access pre shop anniversary sale and nordstrom note. You can shop online and pick up in the store. They also have great return policy. Once you get tire of shopping, you can stop by their ebar or restaurant for a bite to eat/drink There is nothing I can say bad about Nordstrom except I run out of money very quickly. However, this place take me to a happy place! Thanks Nordstrom for being in my life. I am madly in love with you. I am never going to break up with you and I hope we can spend the rest of our lives together :) read more

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This review is for Christina at the Anastasia brow bar. Christina's professionalism and technique is undoubtedly great! She is attentive to my brow journey and gives me helpful advice so that I can groom my brows the same way she does. I look forward to booking her again read more

Stock is great. Buyer has good taste. 7-8 curbside pickup spaces, all full, not one car had a driver in it.

It claims to close at 9pm but actually it closes at 7:55 pm. I was trying to pickup my order but saw the gate falling right in front of me... Wasted 1 hour on driving here. read more

Great experience when I bought some jewelry. I was looking for the right piece and the most helpful, friendly sales associate helped me. Her name was Kathy, and she sells in the Bony Levy section. She was so professional and really knows her stuff! I highly recommend her if you are looking to buy any jewelry from Nordstroms. She was so knowledgable and really took the time with me to make sure I was happy with my piece. She is amazing and Nordstroms is lucky to have such an incredible employee who not only knows her stuff, but treats her customers with respect and hospitality. Highly recommend Nordstroms because of my girl Kathy!! read more

Bought these when it ended but today i opened one that supposedly to be brand new but look at the pic, used. So not happy. Wanted to ck get my refund but i know what they'll say. No. If i have to get 1 or 10 next time, will have to open each one. read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

Jojo was great at the female perfume section, recommend some great options & gave us samples!!!

Nordstrom is one of my favorite department stores. It is still not Neiman Marcus but it's getting there in terms of brands. This particular Nordstrom anchored the transformation of Santa Anita mall in mid 90's. Often times I feel like I'm no longer in the US but rather a mall in Shanghai. LOL read more

Nordstrom Santa Anita - Department Stores Near Me - Arcadia, California

Received the absolute WORST service possible by Savannah in the women's department. She rolled her eyes when I asked for help and jokingly told her friend I was "too big to fit into that outfit ". We looked to be about the same size so l'm not sure if she was deflecting her own personal issues? When I requested assistance in locating a certain style she told me to ask another employee because she was "busy", and proceeded to answer a FaceTime call on her phone. Management, please do better. Savannah clearly does not uphold the standard of service I'm accustomed to receiving at Nordstrom. Very disappointing because I typically receive great service at this department from OTHER team members. No one deserves to be treated this way! read more

All I can say is DISAPPOINTED! I've heard so many good things about Nordstrom's over the years and my experience was anything but good. My daughter had to return shoes she received as a gift because of the wrong size. The cashier should have looked online for the product and he didn't. My daughter found the shoes online in her own and orders them with the gift card BUT Nordstrom's had an issue processing THEIR OWN GIFT CARD. We finally got it squared away only to find they now cancelled her order and the shoes are now out of stock. Why did they cancel when she purchased them and secured them eventually with the card? People are friendly but unable to solve problems which has left my daughter disappointed. read more

I had a random itch at 2AM on Friday to look at some Kate Spade (RIP) purses. I wasn't even sure what I was looking for until this cute pink Kate Spade iPhone Cross Body Bag ($100) popped up on Nordstrom's website! There were two options to choose from for me to receive my cute bag: (1) free shipping to my house which would take 1-2 weeks or (2) free pick up at the nearest Nordstrom (only within a few hours)! I was so shocked when they emailed me 4 hours later stating my bag was ready for pick up :D I was so ecstatic because I got to utilize it just in time for that same night! The email stated I had 2 options for picking up at Nordstrom: (1) go to the online pick up area or (2) curbside pick up. WHAT. There is a curbside pick up?! They provided a phone number, so you can just contact them then sit in your car while they deliver your package to your car haha that is so awesome (and lazy lol). I love carrying light, so this bag had just enough room for my new iPhone, and 3 credit card slots. Because I don't have the iPhone plus, I was also able to stick my car key underneath my phone in the bag, and it fits SO perfectly! This is super lightweight and such a cute little bag with a metal cross body chain that goes with everything. Donna at the pick up was so down to earth and super friendly! It was easy to talk to her and I was so so excited to use my new bag! I wasn't able to find this bag anywhere else (not even on the official Kate Spade website), but I am extremely glad I ordered from Nordstrom. Their online process is so efficient, QUICK, and smooth! I couldn't believe it only took a few hours for them to respond back even though I placed the order at 2AM! This has been one of the most amazing experiences I've had for purchasing anything online. I am definitely a new fan and will be a frequent shopper here :) read more