I don't know how to feel about his store because sometimes they have some good items, but then other times it seems like that have shifted their focus on older men whom play golf and wear suits all day. Their prices vary...sometimes you can find a very good deal. On the other hand, according to their price stickers...they appear to offer discounts, but the discount is not significant. A good thing about Nordstrom Rack is that you can take your item to a regular Nordstrom store to get it altered...they will treat your garment / item as if you bought it at their regular store. Another benefit is that you can return items to Nordstrom Rack that you purchased at Nordstrom. read more

There are Coach bags that retail $1,000?! Never knew they retailed for that much until I came to this store; by the way, the Coach bag I was referring to was marked down significantly. I used to go to this store on and off when I lived in Orange County and I really used to like them a lot until some of the stuff I bought here fell apart after only a few months. For example, I bought a peacoat here years ago, thinking that it was high quality. Unfortunately, the buttons kept popping out even though I wore it occasionally for 2 months. I still have it, but I am constantly having to resew the buttons. Rule of thumb: don't buy anything here that's off-brand because it is poorly made. I also feel like their clothes, sunglasses, and shoe sections are poorly organized. I never shop for clothes at any Nordstrom Rack because I find this so off-putting. Not because I find it beneath me, but I hate having to dig for clothes when it's already hard enough to find things that are my size. Shoes are a little bit better and you can find some pretty good brands here like Ferragamo, Burberry, and Coach/Michael Kors/Tory Burch. I will say that they have upped their purse selection quite a bit since the last time I was here, which was about 5 years ago. This Nordstrom Rack has WAY better purses compared to San Diego. read more

This is one of my favorite Rack locations. They have a wider selection of shoes. This is a discount store, so it is a 50/50 chance of finding something you like for your size. I went after Christmas for their extra 25% off clearance sale. The place was packed with people. The staff did their best to do damage control of loose merchandise sprinkled throughout the store. Thank you for their express checkouts, so I did not have to stand in the LONG line for the registers. read more

It is picked out every time I go. I work a lot so i can only go on Sundays. Maybe they have more on other days but for me and my wife it's nearly bare. read more

I loveeee this place!! This is pretty much the only place I shop at. Here and thrift stores. It's huge but that's okay cause most of the time, it has good stuff. 90% of my clothing was here and I've always gotten things for such good prices. I love that they have a good selection of Free People stuff and when it's on sale, it's soooo much cheaper than retail.. recently got a pair of Nikes to walk around in for half off!! And they're yellow!! YAYAYAY. Pretty much everything I've gotten here I've gotten for less than $20. There's always something different because they house soo many brands. You can find cuteass Betsey Johnson earrings for like $12 instead of retail which is about 20 some to 30 some.. they always have a bunch of Stila makeup, there's some OPI nail polish... I've seen Marc Jacobs bags here for only $2xx while they retail at $4xx but I've yet to bite the bullet. If there is anything negative about this store, sometimes the messiness will make you lazy to shop. This Nordstrom Rack's shoe section is WAY messier than others. Others I've seen actually HAVE the shoes lined up, but everytime I come here, the shoes are all over the place, so it can be especially difficult to find THE ONE you are looking for in your size because it may be placed in a different section :( But yeah. I love this store to death. read more

Ugh I went to Nordstrom Rack today after yoga to see if they can sew boning into the sides of a dress I bought there last week that somebody cut the straps out of and returned (and couldn't be seen by the seamstress b/c she had already gone home). The guy on site was completely unhelpful and told me the seamstress that would be helping me wouldn't arrive until 1 o'clock when last week they told me they have seamstresses on site until 5 or 6 o'clock. When I asked for her card so I could call in advance next time before making a special trip over he said she didn't have a contact number. May end up just returning the dress if they cannot find a person capable of altering it in a reasonable amount of time. The only reason this review is 3 stars and not 1 star is because I have found quite a few good deals here before. On an educator's budget, it's really not within my means to shop full price often. Thankfully this store sells quality items that are more affordable than list price. read more

this place is insane, but you might find some good deals. I've bought at least 2 pairs of shoes here - if you have a little patience (in one case, it was my third time there looking for some particular sneaks in my size) you just might find exactly what you want / need. then again, I bought my last pair of loafers at amazon.com so maybe I'm not your average shoe buyer. the clothes can be hit or miss but they definitely have some good deals. I don't end up buying a lot of clothes here but I have found the best strategy that can only be summed up as: go early, go often. their men's selection isn't quite as impressive as the ladies so be warned, but if you like Nordstrom clothes but not Nordstrom prices it's probably worth your time if you don't mind a crowd and/or digging through stuff. and if it's a sale event, good luck... I'll be far away. very far away. they normally happen on weekdays, plus these people are savages and/or professional shoppers and it's almost guaranteed they will get whatever it is in your size before you do. won't find me anywhere near women's shoes either - because it's such chaos I can't even cut through to get to the men's stuff which is what's really important (why they bury guy's stuff in the back when you have to try to elbow your way through the frenzied women to get to it, I'll never understand, seems pretty backwards). they also sell fragrances and little housewares as well as some healthcare/beauty items at slight discounts. this location isn't quite as impressive as the one at The Bridge in LA, and I think the main reason is just because it's smaller and a lot of the good stuff never even makes it to the Rack or is snatched up right away by the "pros". read more

Below are the confessions of a shopaholic.......and I'm not talking about the movie (hehe) My aunt was in town and she mentioned that she wanted to go to Nordstrom Rack. I had heard from my co-worker how awesome this place was and had always wanted to go but never got the chance. Lo and behold when I heard my aunt wanted to go I got super excited for stepping into this shopaholic's paradise. Ahh when the moment arrived for me to step in here I was quite overwhelmed. Designer shoes, clothes and purses galore! I spent my first couple minutes (or was it hours haha) looking at the different shoes. I have to admit that it was kinda hard because you literally have to have a good eye for a great deal. There are tons of shoes and it's hard to pick the one you want. After the shoes, I moved onto the clothes section of the store. Ahhh clothes....just like the shoes there are way too many clothes to choose from. There are some really good deals though. I found a cute little black sweater and some leggings that I simply love. Lastly, I checked out the purses and accessories. There was a great denim Coach back for around $129. I was super tempted to get it but I decided I wanted to pick out more clothes and shoes haha instead. I also saw some very cute sunglasses and bracelets here. All in all at the end of my trip here I was happy and satisfied. I think I will be more prepared next time I come here. I think I was bit overwhelmed with this being my first time here. There are really good deals but you just really have to look. So I end this review with the following statement...."Hi I am Jenn and I am a shopaholic" Hehe....Ahh still overwhelmed when I think about it lol :) read more

There are some serious deals to be found here is you are willing to look around and find them. As per the usual standard at these types of locations, it's a bit chaotic but that has more to do with people digging around for a good deal than anything. Staff was helpful, but they were definitely rushing around trying to maintain the store and help out multiple customers, so if you need personalized attentions, this type of location probably isn't for you. Overall: A Found some good deals and will most likely be back for more! read more

I like the Nordstroms Rack near my house yet, this location near South Coast Plaza is a disaster. I came here for a break to do some expensive shoe shopping and they were literally cleaning out the shoe racks lousy boxes back-and-forth back-and-forth. I spoke to the manager who was there and I said what is going on here and she said that they needed to redo all the shoe racks. I had a little bit of a headache at the time and I asked her is this appropriate time to be cleaning out the shoes and redoing all the racks as it's really really noisy. She said that they were behind on getting things done.And she apologized for it. Then I went to write in line to purchase one thing and they had like 10 people working and I had to wait over 10 minutes. We spent so much money at this location of North's rock. This is insanity and they are taking advantage of us by having people not with it at the store. I'm worried that they might be under paying people at the store. I will not come back here again. I haven't been to the store in 10 years and it will be another 10 years if I ever walk by it. read more

I requested password reset yesterday. 4 hours later, the password reset email came.  At that time, i no longer wanted to buy anything. What worse was i still tried to reset my pw: "your reset token has expeired" ...... Wth. Bye Felicia. read more

I've been waiting for the Rack to reopen to take my returns back and well today was the day. Finally! It took 3 hours, no lie, to return my items. Ridiculous!!! They need to make a line for returns instead of lumping everyone into one line. And by the way, the line starts outside and looks like a line at Disneyland. Plus the store is a wreck. Not a good look Nordstrom : / read more

Compared to the Nordstrom Rack at Howard Hughes and at Beverly Connection, this one seems to have a much better selection and a lot more designer brands. I first came here several years ago and remember buying a pair of shorts. Today I found a pair of jeans and some sandals and got some great deals. The shoes were 50% off the lowest price. Who doesn't love seeing that round red sticker on items?! If Costa Mesa wasn't so far away, I'd come here more often to try and find more treasures...I'll just have to settle on periodic visits every so many months... read more

more like 3.5 stars... I understand this is a Nordstrom Rack and a pretty popular one at that...but this place is a MESS!! Service is also mediocre. I found a pair of shoes I wanted and ended up waiting with a crowd of other people trying to get their shoe pairs matched because there was one person working at this station. The line to pay went pretty fast but overall I felt this place was kind of unorganized and chaotic...and it was only in the middle of the day. read more

Today I tried to exchange a 'Tory Burch' bag which I had bought one day ago in Irvine/Tustin Market Nordstrom Rack! A very impolite rude manager ''Megan'' told me because the tag is inside the bag she do not exchange it! That was exact same condition I bought the bag in Irvine! She was rude, mean, she asked me if I've used the bag!!! I don't think I go back to this store if she is in charge of cashier!!!! I am a Nordstrom card holder and a customer for last 10 year! 'Megan' is an absolutely rude,impolite and not professional customer service worker! read more

Be careful to keep your receipt, they have a very strict return policy and wouldn't let me exchange an item I purchased less than 14 days ago with tags still attached for store credit. read more

There is such a big difference between the employees that work for Nordstrom rack versus the ones that work for Nordstrom. Within the last five days I've been to the store three times and I dealt with three different people they were all very rude. I'm not sure if they just don't wanna be there if they don't like their job, they talk to you very bossy just the overall experience it's so horrible compared to what it used to be a couple of years ago all of the front cashiers are rude. My biggest suggestion would be to hire new people or train the ones that you have to be NICE! read more

HORRIBLE! Came to this one after going to the one in Laguna Niguel. Bought a shirt that that was on promotion for 'Buy 2 for $30.00' but they didn't have any other in my size. Asked the women who checked me out in LN if I could find another shirt for that promotion at another Rack, could I get the discount? She informed me yes and all I would need is the receipt! Perfect, I work in retail and I'm a Store Manager for a 12Million dollar store so I do this all the time for my customers who want to take part of the current promotions. When I got to the check out line, I not only had another shirt to get the Buy 2 for $30 but I found another 2 shirts that I liked. A totally of $45.00 profit for this store. The cashier had no idea what to do and had to go ask the manger twice if I could do it because he said it was "Shady" if I was going to return a shirt without it being there... that I understand if this is where it ended but I wasn't fully returning a shirt. I was returning it, to buy it back within the same transaction. At this point the manager came over and said she needed the shirt to do a return. After trying to understand why for a good 15 mins... I finally asked her if she is okay with losing $45 in profit and a happy customer. And she basically said, "Yes. It looks shady and I can't do it." Working in retail, I understand make the customers experience is one of the only things that matter. I would never ask a customer who is going to spend MORE money in my store to go back home and get the items so I can do a return and repurchase so they can get the promotion in store. As a store manager, this is absurd. The only reason why this store gets 1 star is A) because I can't do anything less than; and B) because they have a good selection of items. read more

If you're a shoe fanatic, you MUST check out this location. They have a lot of really amazing designer shoes in their store that you wouldn't typically find at any other Nordstrom Rack. I got a pair of Versace boots that were $1,235 and they were on sale for $149! Whattttttttt?!?!? I know. CRAY! They also have a good selection of watches, jewelry, and designer make up. They also have their own parking lot, so no need to worry about street parking. Run, don't walk! read more

The Nordstrom rack at South coast plaza: I shop at Nordstrom and Nordstrom rack. Yesterday evening my boyfriend and I went in to get a pair of heels and shape wear. It's December and understand that the employees are on high alert for any theft. The whole time I'm in there I just feel very uncomfortable energy. I came in wearing my jacket I bought a year ago from Macy's full price and I saw that they were selling the same jacket there. So I saw that and thought in my head oh no, they must think that I am wearing theirs. So I felt heavy eyes on me. Like do they not have cameras?! When we got to the check out line, they usually have employees walking around or different stands to ring up customers with credit cards. They have a express line for this. My boyfriend decided to get in that line. Long story short.... It was a awkward and uncomfortable exchange of service we have the employee my items and she starts looking at them and remember it's supposed to be an express line... Decided to hold us up because she wants to get me another pair of shoes because she said they looked awfully worn on the bottom, and that if I tried to return them they won't accept them. I was buying them for a work holiday party, and also I don't return things unless they are needed to be. I told her I'm not returning them and that it is hard to find my shoe size. It was the worst experience of customer service ever! I will be going to Bloomingdale's or just Nordstrom. Train your people to not assume everyone is there to steal. Merry Christmas you filthy animal. read more

I don't normally write reviews but I had a great experience everyone was very kind and helpful especially a girl I think her name is Danny she might've been the manager very kind and helpful and knowledgeable I'll definitely come back and shop here again. :) read more

It's a crazy place especially when a sale is going on, like today. This Rack stocks some pretty great stuff from clothing to shoes and designer stuff, but get a bunch of women in there looking for a great bargain and you've got chaos brewing in a cup. There was a line waiting for the dressing rooms and an even longer line to pay. I couldn't find a cart because obviously everyone had bags one before I got there. The racks were placed so closely together that some people couldn't even maneuver their carts in and around the empty spaces. Still, I really thought there was some good stuff. I think next time I'll avoid the sale period because the stuff wasn't marked down all that much anyway. UPDATE: I really have gotten sick of this location. Everything is a big ole mess. Shopping carts can barely move around the racks. Stuff all over the ground. UGH! Took a star off. read more

This place has some hidden gems, but keep in mind you have to search for them. It's the type of place you plan on staying at for an hour and realize 2 hours have already passed by. Most people writing reviews have found some good sale items, as I have myself. But a majority of their things are not great, keep in mind they're the items Nordstrom couldn't sell and passed on to the Rack. They have good designer jeans at okay prices but they never have my size (24 or 25), but have a ton of larger sizes. Same with their shoes, I think they're more geared toward working individuals opposed to night out on the town type shoes for people in their early 20's. Come on a weekday to avoid a even larger crowd, line is long but goes by very fast, and be prepared to put time in searching for your items. read more

I have love for all Nordstrom Racks, and I am fortunate that my new residence (CA) has more locations than the rest of the US combined. For my husband and our credit cards, not so lucky... The prices are fair compaired to buying retail, if you browse all the racks, I am a sucker for the clearance and designer show clearance you can get great deals, I usually set myself a limit to only get things under $100 a piece and you can actually find alot of high end designers within the budget, love it! The lines are always a bit long but they move along fast and now they have the new check out where all store workers can ring you up without having to get in line! One of my favorite stores! read more

I'm not a clothes-shopper. I hate trying on clothes, and will not do it unless absolutely necessary. If someone gives me nice clothes to wear and it fits, I'll be super-happy. This year, though, I do need to go out and buy nicer shoes and a few nice clothes for some upcoming events. So, after going to David's Bridal with one of my besties, we went to Nordstrom Rack to check out their shoes. This one is HUGE. There's definitely a wide selection at this Nordstrom Rack and, if you're fine with going through lots of different stuff without not really knowing what you're looking for, you'll have tons of fun here. This is not a place that I would normally go to with the bf. In his defense, he has a lot of patience, but no guy out there really enjoys shopping with the gf, Regardless, it's a place I'd go with a bestie, where we can chat while browsing the merchandise. Ended up getting a pair of black ecco heels for around $50. Not bad! As a note, because it is a HUGE selection, you'll also need to be aware that it can and probably will get messy. And, sometimes the customers are completely rude or inconsiderate and will leave what they will not purchase in the wrong places. read more

This Nordstrom Rack is hit or miss depending on what you are looking for and what your price points are. Located right across from South Coast Plaza, higher prices are to be expected. This Nordstrom Rack is also larger than the one in South Orange County and can get overwhelming at times. Many times I have come here and walked out with nothing due to the prices (higher than other Nordstrom Racks), but recently I walked out with a Kate Spade bag for a GREAT price. Come here if you have the patience to navigate the store and have a little extra cash in your pocket. read more

Good deals although you can't try on the clothes for fitment. But, the customer service is beyond bad. A 45 minute queue to check out with a cashier!! No thank you. The deals aren't that good. I'll be clothes shopping elsewhere. read more

Nordstrom Rack - A long queue - Department Stores Near Me - Costa Mesa, California

I called this store to ask if they had an item in stock. After being transferred to multiple departments they finally got me through to someone who informed me they cannot disclose any information about their store. What does that even mean!? I repeated myself, "So you can't tell me if your store has something" and he replied "no". read more

I LOVE Nordstrom Rack! Whenever I come here I always find a great deal :-) Today's visit was no exception. I was browsing for some formal wear as a birthday gift for my baby bro when I ran across a Burberry sports jacket that I had seen in the regular Nordstrom. Would you believe I ended up buy that jacket in Nordstrom Rack for about a third of the price they were asking in Nordstrom? It pays to browse for bargains! read more

Whenever I want high end shoes at a bargain, I drive from LA to this location. It never disappoints when it comes to men's designer shoes. I recently found a pair of Vivienne Westwood sneakers which was a pleasant surprise. They also carry Giuseppe Zanotti. I'm a boot lover and have no problem finding John Varvatos or Vince boots here. Sometimes they don't have my size, and other stores tend not to carry the same items. I found if you keep checking back your bound to get lucky and find that they restocked your size. In regards to men's clothing, I generally only like the men's jeans. The only down side is sometimes the lines are long. The key to getting checked out quick is finding a floor assistant to check you out. read more

Nordstrom Rack - Department Stores Near Me - Costa Mesa, California

See all

I am taking this survey to let you know that the sales people that helped me were not only extremely knowledgable but super helpful. And helped make the overall experience really amazing. I was a little confused about what size my chest was in order to get a business dress shirt, so I asked for help, and I looked around and Alexa K attentively saw me looking a bit confused so i asked her if she could help me figure it out, and she jumped up and immediately started helping me take my measurements. It was not only very refreshing to be approached in such a friendly manner, but it was very kind. and seemed to be coming from a sincere place. As I was looking around at the various shirts , Valeria was going around asking customers if they needed help with anything, and when she saw me perusing she asked if she could be of any assistance, i asked her if she could help me find a size, she immediately scanned the shirt i had, and quickly checked for me . when we ended up not being able to find it , she actually walked around with me, helping me choose an alternative. She really went the extra mile to help me find something that I would like, Plus i was actually really sold on what she helped me find, because she was very open and patient helping me figure out what it is i was looking for . She directed me to the fitting room where i got to meet the tailor , whos name i believe was anisha , or i might have valeria and anisha confused, im not sure now which one was the tailor- but the tailor was very very knowledgable , and definitely knew how to do her job. I showed her the pants i was wearing and let her know exactly how i like them cut, and not only was she super knowledgable, but friendly and attentive and I remember laughing alot with her. This whole time all 3 girls were communicating really well with each other about me and helping make me feel very welcome, while at the same time taking care of doing their closing time duties that they were responsible for. As I was leaving Alexa helped me with express checkout , was very knowledgable about the credit program and explained it in great detail to me. Also I got a very sincere vibe from her, like she was not just faking it , but genuinely wanted to make sure I made sure i found everything I was looking for. Overall I had a really amazing experience , and left feeling happy- i dropped a couple of hundred dollars too, and normally when that happens i usually am not feeling happy, but for some reason all the girls hard work and sincerity really helped me feel good about my purchase, and really provided an overall amazing experience. read more

I was shopping for about an hour.I go to the fitting room to try on my selection. The clerk there told me I'm sorry it's 9 o'clock we're close you can't try these on. You would think they would've made an announcement over the speaker that the store was closing, the fitting rooms were closing or something, but nothing. I certainly get it, the store has certain business hours. But you think they would accommodate those that were already in the store. You think they would've made an announcement to let the customers know that the fitting rooms will be closing. I just handed the attendance my arm full of clothes and said never mind and walked out of the store because I certainly wasn't going to buy them without trying them on. You really disappoint me Nordstrom rack. read more

Today I came during my lunch to return a shirt that I have been meaning to return but never got around to it. It was quite crowded for the main line but it does go by pretty quickly. I got a male named "Dimarco" on the furthest left cash register. I bought the item on 12/27/16 and today's date is 3/23/17. He automatically said that I'm over the 90 days, like "WAY OVER" and gave me such attitude. I don't think I'm over the 3 month no return policy. From December 27 to January 27 is one month, January 27 to February 27 is another month and February 27 to March 27 is the 3rd month but it hasn't reached March 27th yet (granted some months are longer than others but still it hasn't been 90 days yet). Then he continues to even "count with his fingers" that I'm about 4 months late and he just walks over to the manager and asks if it's "okay". He also came back to me and repeats himself AGAIN that I'm over the return date range. Sigh. After he gave me my return receipt (stapled upside down), he just looked the other direction, didn't say anything to me while I left. This employee was fairly rude and doesn't know how to count. I was so tempted to take out a calendar and have him count with me the days. Not a great experience for me today after the return. I was so agitated that I didn't even bother to look around for other things and just left. read more

Like all name stores with a factory seconds or outlet center, you have to sort through plenty of clothes to find something you like, and may have to come back as the inventory changes fairly often. But prices are good, and if you have the patience, its a good stop. read more

Why so many negative reviews? I had purchased shoes online that did not fit correctly, so I went to the closest NR near me. Upon walking in I was immediately greeted and directed to the return line by the young gentleman stationed at the front, I then waited about 5 mins in line and was in and out with no hassle in about 10 min. read more

I do apologize for my harsh criticism but this store is absolutely ridiculous. First of all I come in to do a return for an order that was sent to me with wrong items and the associate [ Lynn. A ] was completely rude about the return and then asked me for my box and my invoice for the order like I was lying about the situation. I then went on to show her an email that the company's call center sent me to help me avoid any confrontation while trying to return the transaction. She then went on to call over Jacqueline who is in charge of the customer care line. She then went on to put my refund on a gift card and not the original form of payment. I was upset with the whole experience as I had mentioned to them that I would like the return to go to the original form of payment. And I was extremely upset afterwards because Lynn the cashier went on to say that there was nothing she could do about it and really hesitated to get her manager Jacqueline again from the back after she walked away from the situation. After Jacqueline got back I went on to explain to her my situation with the way my reimbursement was issued. As I was explaining she cut me off and mentioned to me that she had already been looking into it in the back but in a very cocky way and The way she did this represented the company very poorly and I think she should be held accountable for the way she talks to people. Second I think if you really are unhappy at your job servicing people you should really look into your job description before you apply. No one deserves to be treated the way I was treated today and a lot of re-training needs to be done. I think both associates should be fired immediately! read more

If I could I'd give 0 stars! The customer service here is very poor. The sales associate I had to deal with was no help! She was gave dirty looks and was arguing with me regarding a return and the manager wasn't much help either. So if you want to be respected and treated fairly definitely visit a different store where you can spend your hard earned money because there are too many options out there to be treated with so much disrespect! All I want is to return these shoes I haven't even worn and they can't even do that. If I could get some actual quality customer service to return these shoes that would be GREAT! read more

Nordstrom Rack - Unable to return these shoes they wouldn't take them!! So ridiculous!!! - Department Stores Near Me - Costa Mesa, California

See all

Just left from the store. Horrible customer service even after requesting and speaking to the store manager. Such snobby attitudes at this location. read more

Believe it or not, I hate physically being inside a store in disarray, mindlessly perusing the racks. I usually like to go shopping with a set goal: jeans, sweaters, socks, etc. I don't just go into a store to "shop". I prefer online shopping because I don't like to be overwhelmed and get disappointed when items aren't in my size. It doesn't work for me. But on occasion, I need to buy things for other people and Christmas, is one of those times, which forces me into a store like Nordstrom Rack. I needed some stocking stuffers and the Rack offers some really nice ones. I found them near the registers because it's where you find such things. They had a nice selection so I didn't have to immerse myself in the bowels of the store. I also like shopping here on occasion because of the auxiliary registers located throughout the store. You can purchase items by flagging down a staff member in an NR shirt and they can ring you up, provided the lines in front are worse than imaginable. If you forget your Nordstrom card, they can look it up using your driver's license. Fantastic service. read more

FANTASTIC. The Men's department was well organized. The shirts were arranged by the size, by the color, and even by the designer , in some areas. The person responsible for this is a genius:) Everything was hung neatly, and looked great. By far, the Men's department here is the best I've seen in the past 30-years either here or the Huntington Beach store. read more