Disgusting customer service by racist and disturbing staff. She lied to me directly and demanded that I used my credit card to pay for an item, as it was apart of their anniversary sale. I know that regardless, a customer can purchase an anniversary item without being a card holder. You just wouldn't get the item on sale... since I've worked at Nordstrom before. Not only did I find this to be abrasive and creepy, but the shoes weren't even apart of the sale. And she still used my credit card to complete the purchase. She did not offer to redo the transaction. Not to mention, she gave me the wrong size shoe and lied straight to my face saying they fit perfectly! I made the huge mistake of trusting her judgement because I knew something was wrong but realized when I got home that she intentionally gave me the wrong size. If you're black and in the Phoenix area, shop online! Better than being treated like a chore by people paid to provide quality service to ALL. Disgusting and classless. read more

I like this location. However, I only come here to purchase from Le Labo as this is the only place to get it here in Phoenix. Rob, has been amazing every time I come in and will continue to my sales advisor for Le Labo as long as he works here. read more

Nordstrom Scottsdale Fashion Square - Department Stores Near Me - Scottsdale, Arizona

My review is for Spa Nordstrom, specifically my mani/pedi with Isabel. I hands down had the best manicure and pedicure of my life, Isabel was absolutely AMAZING. I can't rave enough about my experience, time, and quality of my manicure/pedicure. I was fortunate enough that my mom let me use her year end perks towards a spa day for myself. From the second I arrived, I was welcomed and greeted with water, a lavender neck wrap, and a foot soak. Isabel washed the bottoms of my feet and proceeded to take me to our private room. I was whisked in to a zero gravity chair, and the rest was a dream. My mani/pedi included a lotion scrub, hand and foot massage, and a paraffin dip. I also had my fingernails and toes polished with quick-dry polish. Isabel was amazing, talented, patient and so friendly. She was like talking to a life long friend - and she knows her stuff. Isabel, if you're reading this, thank you for the amazing service! This was truly a special treat for me, but I can't recommend the spa manicure and pedicure enough. read more

Nordstrom Scottsdale Fashion Square - Department Stores Near Me - Scottsdale, Arizona

See all

Was browsing shirt and tie areas to pick pieces for an upcoming wedding. Somebody from Nordstrom approached me and asked if I needed help. I described what I was looking for and he helped me pick some pieces. At checkout I was charged a $75 "designer fee". This fee was not negotiable and I was forced to pay it for the advice. Note this advice was unsolicited and I thought the employee was being nice. WARNING: Do not accept any help from workers, they will charge you without warning read more

Tried ordering online but could not finalize order. Used the call in and person very helpful but ordering process troublesome and when I wanted to increase order for more of the same- process insisted on me re entering,by text, credit card number that I just gave them. Nordstrom is no longer customer friendly or service oriented. In the future I will try to avoid any Nordstrom purchases. Nordstrom wants to take your money and make you jump through their hoops Shame on them. read more

The only store in the mall where sales associates actually offer to help. They greet you, ask if they can start a dressing room, and are very friendly! Way to go Nordstrom. I will be back. read more

Love, love, love Nordy's. My wallet might not be such a fan, but I am! Always find something here. I can't speak much for the parking, as I park near Dillard's and usually take a walk over, but from what I remember it's in a garage. (The one time I've tried parking in said garage, I was trying to do an online pickup order, and the garage was PACKED. Not one spot to be had to park and get my purchase. I got frustrated, gave up, and parked elsewhere and just walked to the store). Not the fault of Nordstrom's, though. Busy mall, busy store, it probably happens pretty often. Go see Stephanie or Luis in designer shoes! They'll take great care of you and you'll have some laughs along the way. Also, Natalie in designer handbags- I'm not sure if they each have separate designers they're in, or they work the whole area, but I was in YSL at the time. Soloman in the little designer sunglasses box-- across from the cafe area in the front of the store, is a hoot! You will have a blast with him! My mom always stops to visit him regardless if she's buying glasses or not. I DO COMPLETELY agree with the reviews that mention bringing the candles alll in one place. Apothke, Voluspa, Harlem Candle Co, and others are upstairs in the home-goods. Dyptique, Tom Ford, (I believe) Malin and Goetz(Sp?) , and others are downstairs off to the side of makeup/skincare. While I don't mind getting some steps in, for the sake of not assuming you're going crazy, yes. Put them together! BOPIS orders are usually pretty quick. Obviously, the earlier in the morning you place the order, the faster it's ready. And be advised you no longer pick it up near shoes-- the little area has moved up to the third floor, in back, kind of off to the side. In short, always a pleasure to be here. Never have run into someone less than stellar. read more

Terrible customer service. Always cancels orders with no reasonable explanation and won't even offer you anything. Yuck. Shop elsewhere. read more

Nordstrom Scottsdale Fashion Square - Department Stores Near Me - Scottsdale, Arizona

So Yelp asked me "You you recommend this business?" To which I reply "yes, absolutely shop here you can afford their merchandise. Gucci, Balmain and the such aren't in everyone's budget (certainly not mine). But they do have an amazing cosmetics and perfect department. And a massive selection of men & women's clothing. I really like their arrangement of the parking situation for in person or curbside pickup. The only thing I'd suggest is that they put ALL their candles & home fragrances in one area, all together. I found some fantastic candles on the 3rd floor in Home, right next to the baby clothing. I was actually looking for NEST candles, which were on the 1st floor in the fragrance department. I think having all of their home fragrances together would be easier for all. read more

I go here for the shoe shine, coffee bar, and cafe. Fadel is the best, might be one of the nicest people in all of Old Town Scottsdale.

Really nice Nordstrom! They have really good sales online. Came in to find the same pair of shoes but didn't find it in store. The deals online they don't have in store. Returning was super easy. Everyone was super friendly that worked their and dressed really nice. read more

WOW!! Awesome awesome service by Abigail in the baby department. She was so helpful and provided superb service. This is a lady I would want running my business. Nordstrom's should be proud having this awesome employee working for them. Thanks Abigail-I will be back!! read more

Can not thank the sales department staff in the Men's Department enough. You saved the day. My son has been a professional ballet dancer for several years now and has a very tiny waist and a major job interview and no belt for his suit. Staff worked with us along with alterations to cut his belt to size. They did not have to do this and sales associate saw the issue and immediately jumped on a solution to make this work so my son felt confident and felt good in his business suit for his interview. Also, get great service and attentive staff at this location This is why I love Nordstrom's as they are very customer focused read more

I will make this short and sweat! Edgar is by far the best personal shopper ever..... he goes out pf his way to find items I don't even know I need lol. If you need help putting outfits together, for work,vacation, or just because you need to update your closet, he's your go to person. He doesn't just assist in the salon shoe area, he helps me with handbags, and honestly everything else, he has made this experience my one stop shop. read more

Nordstrom online is a JOKE. Ordered 2 items back in August (August 15) and still have NOT had them delivered. Nordstrom's uses ONTRAC which is a joke at best....and the order has been delayed 8 times!! When customer service is contacted.....it is literally a template that has the same lame answer given to everyone and they could care less about you. There is absolutely NO accountability What a PATHETIC excuse for a store you have become Nordstrom!! I recently had FANTASTIC service and quick delivery with Sephora and Macys...even BLoomingdale's is faster and better! Going to definitely stick with them.... So.....let's see....Customer service...."nah".....quick delivery .....".nah."....the "nordies experience".....GONE!!! read more

We went to Nordstroms in Scottsdale on Sunday July 16. Very busy, partially due to back to school shopping and also due to the upcoming Anniversary Sale. Nordstroms lets their credit card holders have various advantages on pre-sale items depending on the customers 'status' with their credit card. In other words, the more you charge the higher your status. We used to have a Nordstroms credit card but did not use and it apparently expired. One of the sales people talked my wife into applying for a new card in order to get the sale price and not have to wait for her merchandise until the sale date. She accepted their offer, got the sale price and the merchandise. Later we were being helped by another person on another purchase which was not on sale. My wife mentioned her prior purchase details and the person helping her got very defensive to the point of being rude. She said the prior clerk made a mistake, give me her name and we will straighten this out. We declined and left her presence. This Nordstrom's employee meets none of the expected customer service skills for any store, let alone a high end place like Nordstroms. To make it worse, she claimed she was the highest ranking employee in the store and had full charge of the entire store today. If this is true, it is a big mistake on the part of Nordstrom's management. Nordstrom's is not store it used to be. Selection of merchandise is not like earlier years and store staff has a few rude and marginal employees. We met two other rude ones today, sorry we didn't get their names. Other employees we met were helpful and professional but for the most part we didn't get their names other than Marcus in the men's department who was very helpful and treated us with the respect that all customers should receive. Marcus 'get's it", we wish a lot of his co-workers would do the same. Based on this experience I don't think we plan to make this Nordstrom's a regular stop with our shopping trips. We have shopped at other Nordstrom's stores in various part of the country and have always had a positive experience. There is something wrong with the Scottsdale operation. read more

The largest Nordstrom in town I believe. Three levels and tons of cute stuff. If you have extra cash burning a hole in your pocket, it won't be hard to spend it here. I had to chuckle as I passed a rack of clothes with a sign that said "under $100". Bahahahahaha read more

Nordstrom Scottsdale Fashion Square - Department Stores Near Me - Scottsdale, Arizona

See all

Bought a Canali two button suit with the help of Chris Bowling. He had tailor Sabir make major alterations to make my jacket and pants fit perfectly. Neither one of these men were on duty the day I picked up my altered suit, but Chris told me to ask for tailor Ahmad to give my suit a final look when I tried it on. The trouser hem needed a slight lengthening and Ahmad worked on it and had it ready for me in 30 min. Good service. read more

I love this location & it's the closest one near me and whenever I want to order some thing they have it! Normally I shop with the actual store that sells the luxury brand I'm looking for so I get all the cool packaging, but I am very impatient so if I need something last-minute or quick I order through Nordstrom's and they offer same day/next day pick up and curbside pick up. so convenient than having to walk upstairs /downstairs! I ordered a Burberry belt And called to see if I could pick it up the same day and I spoke with a employee named Connor and he informed me that the belt actually wasn't in stock that I needed to cancel the order and re-order it in a different size and I did so and he stayed on shift & made sure that I re-ordered it and then went and grabbed the belt and had it ready for when I came to pick it up! just so I could wear it out that night! it was beyond the best customer service I've ever seen in my life!!! he is such a great employee he made my experience here 10 times better!! I'll be back !! Check out my IG from time to time I'll post different recommendations for anything & everything :) baddonee1 read more

Nordstrom Scottsdale Fashion Square - Burberry belt - Department Stores Near Me - Scottsdale, Arizona

The clothing selection has gone down over the years. Don't know who your buyer is but I no longer find things I love at this store. Taking my business elsewhere. read more

This Nordstrom's is one of those fun department store chains we like to shop, particularly when they are having a sale. LOL We were here this past Saturday for Nordstrom's Annual Men's Sale. It aways occurs just before Father's Day and it is a real blowout affair! Shirts, pants, suits, ties, (Zegna ties!) and shoes. It's my favorite time to shop particularly for Allen Edmunds shoes. This big sale has racks placed in the shoe department, with most priced at $25-$75.00 off. Come early and shop often as they say. Enjoy! read more

Nordstrom Scottsdale Fashion Square - Department Stores Near Me - Scottsdale, Arizona

See all

Today I want my review to be all about Charisse which is a godsend in the jeans department! I would like to rate her 10 stars out of the possible five! Amazing generosity and helpfulness and really serving the customer if I'm going the extra mile and then doubling that! Every worker at Nordstrom has always been super is the last 25 years but Charisse takes the cake. Thank you for working on the day that I entered your store read more

I can't say that I've ever actually bought something here, buuuuuuut this is for sure one of my top places to browse and take a bathroom break!!!! Literally Nordstrom, you guys have THE NICEST, CLASSIEST, PRETTIEST bathrooms everrrrr!!! Thank you soooooooo much for doing this, i may be the only person to tell you guys i appreciate pretty bathrooms, sooooooo THANK YOU!!! :)))) Everyone needs a thrown an ya all got mine!!! #BestBathroomEverrrrr read more

Curbside pickup is on the top of the parking structure causing so much traffic in a tight space.

First let me say I'm surprised that there is only one Nordstorm full line store within 200 miles of this location. However they have Nordstorm Racks everywhere! Ok so I came to AZ during the Anniversary sale and I did t have my Nordy card because it expired the end of July and I did not receive any replacement cards. I was able to make my purchases and they used the card as it was in their system. When I explained to the rep that I never got my card she said that I could call them have them overnight it to me. Since I didn't want the address to the Airbnb associated with my account l, I had it overnighted to the Nordstorm store. I called customer service back the next day to get my tracking number as soon as it was delivered the next day I picked it up in curbside pick up. I am forever grateful for that accommodation as all my cards were on my watch/phone and I did not have my physical card and I was almost in a jam. With that being said, the curbside pick up is pretty streamlined and the only time I had to show ID was when I was picking up my Card! read more

I never come here. Honestly. You'll never see me upstairs looking at cute dresses - especially not brands like: Topshop, AFRM and even good ole Calvin Klein. I dread too, looking at shoes and fragrances. My hub dreads browsing suits and so forth...this is a little closer to the truth! Ha! But actually, the men's department has been so knowledgeable that they can put together a sharp outift in no time; it's tried on and purchased before hub even realizes we aren't out on a trail! And of course I'm not calling 480-946-4111 every day to see if they're open. I'd visited RIGHT before this whole pandemic closed the world and let me tell you...the guy behind the return desk and I had a pretty good time. I think we were laughing about this and that, whatever, it was a nice light chat. I miss people!! No, I don't. Especially not the wonderful, friendly and professional ones who work here! I was returning... Hmmm. Shoes. Don't even get me started on how many brands they have to choose from, but of course, if you know Nordy's, you know they have shoes. My favorite to date are a pair of Jimmy Choo slingbacks in the flavor of "Bubblegum" (they sparkle!) and THOSE I definitely did not return. Not that I have anywhere to wear them these days. If you could return the pandemic, Nordstrom would take it and find a way to do away with it. This is a comment that speaks to their generous return policy, for which I am very appreciative because when things don't work out, they just don't. I look forward to shopping!!! And when in Scottsdale, this will be one of my very first stops. PS- I DID call the phone number one weekday evening last week at around 9:30 pm and someone answered! He said they aren't open yet, not sure when, but they were prepping curbside pick-ups. How nice to hear someone answer, be friendly etc. There is a retail world out there waiting for us! read more

Went shopping for wedding guest dresses and we had a very successful shopping trip. Krystal was super nice and helped us get dresses in different sizes if we needed them. She checked on us often when we were in the dressing rooms. So helpful and easy going. My mom's dress needed some stitching to be fixed because her dress has beads in them - she took care of it and took it to alterations while we shopped more. I'm just so impressed. read more

Paula totally helped me in the lingerie/bra department!! I always have a hard time finding the right fit and she got it,,spot on,,right away...THANKS SO MUCH TO YOU PAULA YOU ROCK!!!! read more

This Nordstrom is beautiful. I came by Sunday to pick up an order and there was surprisingly not too many people in the store. The staff were friendly and all were wearing masks. This greatly reduced my stress of coming into a store during the COVID pandemic. There were hand sanitizing stations as well. I definitely would consider coming back! read more

I walked around the Scottsdale Fashion Square mall today, and found myself at Nordstrom. I found two sweaters by one of my favorite brands and decided to make a purchase, I got into a conversation with the salesman and we ended up talking for for close to 15 minutes, but unfortunately the conversation sidetracked both of us and he left the sensor tags on my sweater. I decided to walk back to the hotel I was staying at, and it was quite a hike, but it was a beautiful day here in Scottsdale, unfortunately when I got back to the hotel I found that the sensor tag was on, I called Nordstrom, and told him I was leaving tomorrow on a multi city trip. My options were to take a Lyft back to the store or wait until I returned home in more than a week to get the sensor removed. The team at Nordstrom was amazing, the store manager herself drove to my hotel to remove the sensor, it was unbelievable. I am shocked by the superior and supreme level of customer service shown to me today. I felt like a celebrity. Truly amazing experience. read more

I went to the second floor dress department. I was on my way to lunch on the 3rd floor to meet a client. A young woman waited on me. She was very tall with glasses. I asked her if she could hold 3 items. She said she would. I have jet my business card. After lunch I returned but no one was there to wait on me. I called 2 days later and they said that they would have the young woman call me. She was busy. She never called. All I wanted to do was have her send me the items. Sincerely, Dee Der Nadler Bershire Hathaway 602-686-6996 read more

The customer service at Nordstrom is above all other stores of this size. The people here have been great. Nordstrom Rack is amazing too but really like this Nordstrom store. read more

I wish I could buy everything but that's not happening anytime soon having said that I do frequent Nordstrom especially this location at Scottsdale fashion valley. The store is very clean and well maintained, sales associates are friendly and helpful. One is always greeted on the floor. They have a order online pick up in store which is a separate section making it very convenient. Cheers! read more

What can I say that you don't already know about Nordstrom?!? Amazing selection of clothes, shoes, handbags and accessories. Wonderful spa, knowledgeable and friendly employees. Great food and coffee! Whatever you need, I'm sure you can find it here! Impatiently waiting for them to re-open. I cannot wait to shop here again and make an appointment at the spa. I really hope all the employees are doing well during this time! In the meantime, their curbside pickup has been wonderful! I just wish there was a way to tip the employees for their service! read more

World Class Employees at Nordstrom Scottsdale Fashion Square! We shopped Saturday, November 19 and I am thrilled to report that the absolutely BEST Sales Associates on the Planet work at Scottsdale Fashion Square Nordstrom Women's Clothing Departments. SHARMA W. is amazing & I appreciate her suggestions---Sharma placed my Women's Active clothing choices in the dressing room & added a few things she thought I should try & I Loved It! I would never have imagined that I could/would wear that style. Sharma assisted me on previous occasions & she is always genuinely interested in helping customers have a wonderful shopping experience. ELLIANA Y. Assisted me at Scottsdale Fashion Square Nordstrom Women's WM BTR Clothing Department on November 19 & I appreciate all of her kind & considerate assistance. Elliana's knowledge concerning all the different brands offered by Nordstrom was very helpful to us & she made our shopping day sweeter. I want Scottsdale Shoppers & Nordstrom Management to know how fortunate they are to have these awesome employees --SHARMA W. & ELLIANA Y. !!! read more

Looking for Plae shoes for the little one ... due to COVID they are unfortunately still out . No big deal. But just wanted to thank Andre in the shoe department who saw that I was a little lost trying to find these shoes. He acknowledged me without being pushy - which I truly appreciate ! He even gave me suggestions on other shoes that would work for a toddler with wide feet. So we will definitely be back when the Plae shoes or the Billy shoes he recommended are back in stock . Don't usually like to drive from Gilbert to Scottsdale to shop (I know that most people would disagree with my hesitation to drive ) but for these products and for this type of service we will definitely be back!! Thank you! read more

Lizzie Yerman is the best! I booked an appointment with her and I couldn't have asked for a better experience! She will personally shop with you and get you absolutely fitted. I highly recommend shopping with her, you won't regret it! read more

I like coming to this store, however, I was disappointed in the restrooms. There was toilet paper rolls on the floor, No toilet paper in the stalls and just plain dirty. I'm surprised that Nordstrom has such low standards for their restrooms. It is nice that there is a separate area to breastfeed, but there was no paper to dry our hands afterwards. No paper anywhere. Another lady was looking for paper and we told her we used the paper by the door. That is the paper used to open the door. Nordstrom management, please have higher standards for your restrooms as you do for the rest of the store. read more

We were looking for dresses for my brother's wife. He had just passed away and we needed to get her a dress for his funeral. We were all feeling very emotional. Yvonne in the dress department was so patient and helpful as we tried to make decisions not only what to buy but how to best get it home in time. Nordstrom should be very proud of her. Thankyou for the extraordinary extra mile service when we needed it most. read more

After I bought the shoes from Nordstrom Scottsdale store, wore couples times and hurted my feet a lot, then decided to bring to the store today to return it and intend to got other shoes. But Josh-the menshoes's manager told me the Nordstrom store policy didn't allow to return for any designer brands if it was worn. The specially that I made a phone call to Nordstrom customer service to ask about the return policy and the representative told it's ok to return it. Again, Josh said he is the one who makes decisions in the store and he doesn't allow it. What the Conflict between online and store's policy. I even asked him if he can return by gift card so I can buy sth else works for me, no need cash back. But he still refused. I am a loyal customer over 10 years with Nordstrom and always satisfied with the service. But this time is the worst moment I have been through. read more