My husband and I came in about a month ago to look at a new car for him. We worked with Afam and had such a wonderful experience, we ended up trading in both of our cars and getting 2 new ones. Freeman Mazda offered us more for our trade-ins than another dealership we went to and their offers were on the high end of KBB, Edmunds, and Car Fax. Afam was very transparent about everything. By far my best car buying experience to date. Martin the GM was instrumental in the process as well, and was also very transparent. I'm looking forward to being a part of the Mazda family for a long time. If you are looking for a new car, make an appointment with Afam, he's a rare gem! read more

Freeman Mazda Service Department has the best customer service ever, I would buy another Mazda just because of the service department. Josh knows his stuff!! Angela and Terri are awesome. They take great care of their customers!! I have become a Mazda SuperFan!! read more

My husband and I were looking to buy me a new car, and looked a few other places, and we could not be more grateful that we landed here! The people we dealt with were so genuine and so professional, especially Afam Oforeh! If you stop by here, ask for him! We never felt that we was trying to oversell us, and he went above and beyond to help us find the right car and get everything set up. He even vacuumed out the front floor boards a few days later when he could've easily just sent us over to the body shop to have some do it there. We absolutely adore Afam, and are so glad we chose Freeman Mazda! read more

Norm Reeves Mazda Irving - 2021 Mazda Cx-5 - Car Dealers Near Me - Irving, Texas

The car buying experience is probably one of the worst things to do as an adult. It's stressful, mentally exhausting, and highly frowned upon by doctors because of the direct correlation to high blood pressure. That said, Freeman Mazda is wonderful. Everyone there, from the receptionist to the managers were all very pleasant, but of course it all starts with the sales rep. I have a rule when it comes to naming names. I feel bad criticising people based off of a one time experience so I just stay away from calling them out. When it comes to great people, it's a different story. Our sales rep, Madi, was just fantastic. She was energetic, kind, prompt in answering our questions, empathetic, and most of all trustworthy. Everything that could have gone wrong didn't because she forced it to go the right direction. For example, the car we wanted to get was actually not at the dealership. She explained to me and the wife that they were sold out on that specific model and trim, but there was a sister dealer that they would try to trade with. This would, unfortunately, require a 2-3 day wait. At this point I was pretty worn out from the weeks of researching and shopping, so I decided that it would be okay. As my wife and I walked over to the financing office, we were pretty bummed and started to get cold feet. Little did we know, Madi was doing her thing in the background like a personal fairy godmother. When we finalized the purchase with the finance guy and walked back to where we started, Madi greeted us with a grin. Something seemed fishy, but I didn't think too much of it. She walked us through the final details and right before we are about to leave she says "tell me I'm awesome." My wife and I look at each other and are half confused and decide to say "I guess you're awesome." Madi, still grinning, takes us around the corner and there's a car sitting in the showroom with a black sheet over it. You guessed it - that was our car. Turns out, while we were with the finance guy, Madi made alot of calls to see if the sister company would be interested in a trade that day. She really is awesome. Thank you, Freeman Mazda and all the wonderful people there. My belief in the car buying experience has been restored. read more

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Excellent service by Terri and the maintenance staff. They corrected a noise that came up only after the previous oil change I got done at a different dealership. And I told that same dealership about the noise and the staff looked into it and said it was a minor issue they corrected but the noise still persisted. I couldn't get it resolved after that because of time constraints. Therefore, I just justified it by thinking it is due to the car getting older. Until, the staff at Freeman Mazda in Irving fixed. Thank you Freeman Mazda in Irving for doing an outstanding job and providing a wonderful service. read more

Amazing experience with my first NEW car purchase. Shopped around multiple dealerships: none were as friendly, patient and helpful as Freeman Mazda. Lance went above and beyond to make my purchase as pain-free as possible. He answered every question I could possibly think of, and did it with genuine hospitality. If you are even remotely considering a Mazda, I highly recommend visiting Freeman and seeing Lance. He is a wealth of knowledge and will stop short of nothing to take care of you (including coming in on his day off!!) Buy your next car from him, I'm positive you will love it just as much as I love mine! read more

My wife and I were planning a 500+ mile road trip this weekend so of course the check engine light came on in my Mazda 6. I called & spoke with Service Adviser Michael Woolley who suggested that I bring the car in. Ready for the worst and preparing for an Uber ride back to work, Michael asked me to wait for a minute because my problem seemed likely to be an easy fix. He grabbed one of the techs who ran a quick code check & determined the problem was a loose air filter, not tightened by the lube shop when I had the oil changed a couple of days before. In less than 5 minutes my problem was fixed- no hassle & no charge!! Great job Freeman Mazda & thank you Michael for making something that could have been a real headache turn into a pleasant experience. read more

Started my search with the Mazda CX-3, the Jeep Renegade, the Nissan Rogue Sport, and the Honda HRV. After visiting these dealers, I narrowed it down to the CX-3 and the Rogue Sport. It was the fact that I was never told 'no' nor forced into anything that I enjoyed my experience at Freeman Mazda so much. Other dealerships, they wanted me to compromise on the things I wanted, either Bc of price or Bc they didn't have it in their inventory. Then they would harass me trying to make a deal that day, when I had told them when I walked in that i wasn't going to buy that day. I came in to Freeman 3 times but never felt forced to cave. I was helped by Charles, as well as Maddie on the day he wasn't there. Both of them were so helpful. I fell in love with the CX-3 on the test drive. It was a long test drive on a variety of roads and I was given the opportunity to see what the car was capable of. It was definitely the most comprehensive test drive I've ever taken. Came in again after I was made a ridiculously great offer on a rogue.. that's when I realized it doesn't matter what kinda deal they make bc my heart was with the CX-3! Came back in, got a great deal and everything I wanted - no compromise! A great big thank you to Charles, Maddie, and everyone at Freeman Mazda for a great car buying experience. I have a feeling this isn't my last Mazda ;) PS Came in to the service department twice - its got free wifi, a charging station, water, plus service was fairly quick. read more

Norm Reeves Mazda Irving - My new CX-3! - Car Dealers Near Me - Irving, Texas

I brought a 2018 mazda3 with Madi and she was the greatest saleswoman. She worked with me over the course of 3 days before I made the ultimate decision to purchase the car and I never felt pressured to buy before I was ready. Then Rodney king helped me in the finance department and he was awesome. He was quick and efficient. I really appreciate the unveiling of my car that Freeman Mazda does, it made me feel like I won on a game show...lol read more

Norm Reeves Mazda Irving - 2018 Mazda 3 - Car Dealers Near Me - Irving, Texas

Service manager, Terri Dixon, is exceptional and inspired me to share a positive review. I bought my first car at this dealership a couple of years ago and have been back for routine oil changes & tire rotations. I love my car but I'm also very thankful for service that I can trust. I may drive a little further, wait a little longer but that cost I partly consider an insurance fee. Then add to the equation professionalism, expertise, and sincerity. I'm all in. read more

I ran over a steel plate a few nights ago and wasn't sure if my car was okay due to it being lower to the ground so I called freeman to see how much they would charge for an inspection and they quoted over $100 less than my usual dealer. So I scheduled an appointment and brought it in and to my surprise they didn't even charge me AND finished it in less than an hour and even washed/vacuumed it out. (The car was fine) thank you so much you guys! I really appreciate the honesty and easy experience. Y'all are the best! read more

My husband and I (along with our dog and cat who were also in the car with us) were in the process of driving across country and are moved from California to Florida when I check engine light came on. We stopped by and even though they were busy promptly checked out what code was causing our check engine light to come on It was a simple fix and sent us on our way and less than 30 minutes! we couldn't be more grateful for their help knowing that we weren't going to get stuck on the side of the road in the middle of nowhere. read more

Sexist, rude and lying car sales men. My husband and I discussed over text with Trevor a good deal for trade-in value and purchase of a Mazda vehicle. We provided a VIN and they ran the car facts, so we made a 3hr drive into town to make the trade and set up financing. When we arrived we were poorly greeted by Afam. Afam only talked to my husband and completely ignored me even though the car was mine. Then, Afam offered a terrible deal for the car completely different from what Trevor promised. I then called Afam out for being rude to me and for offering such a ridiculous deal. He then said "would you prefer I talk to you both"?!? Of course I'm a person! this is clearly sexism. The manager Jesse Espinoza then came to offer the same terrible deal and asked what happened. I told him Afam was being sexist and then Jesse laughed at me! Also clearly showing his sexism too. Obviously the employees here enjoy lying to customers and then treat them like trash, especially women. Beware. Absolutely would never recommend this place to anyone and will never return. read more

We were visiting my daughter and found the car /color that my husband wanted at the cost of ($70,450). He test drove it and it appeared to be okay. We returned home and purchased the vehicle via the phone and paid to have it shipped. We received it and the spoiler had a hole in it, took it to the dealer to get an cost estimate and was told that they would not be able to assist in having it repaired. I spoke to the Manager and I stated if they had informed us then I would have been able to make a choice, but they didn't give me the choice to they omitted that. So, I feel they were being untruthful, so this is the way they do business, so if you're looking for a dealer to be honest this is not the place to purchase your vehicle, I would have given a lesser rating but I couldn't. read more

This review is for the body shop. Took my car here in 2012 for body service when I lived in Euless - car was only a couple months off the lot from another dealer when a total moron backed into my driver's door. Since my car was so new I wanted to take it to an actual dealer, and luckily Freeman was a "select service" shop with said moron's insurance company. Took about two weeks to do the repairs, including a brand new driver's door, and she was looking like new. Only thing was when I came to pick it up the airbag light was on and it had to stay an extra day for them to reattach the door airbags. Freeman handled all paperwork and the rental return (though that may have been because they were a select shop, not sure). Not a issue since, six years later. Thanks, Freeman. read more

Called for a service appointment for a car that will not start, was told middle of September was their first opening. They said I could tow it over but it was going to sit for at least 4 weeks. They are either severely understaffed, don't want new customers or don't have the ability to fix cars. read more

This review is specifically for the collision center at Freeman Mazda. I had the best experience with Freeman Collision Center after I was rear-ended. Danielle was my contact at Freeman and she was fantastic. The entire process was so seamless and easy from the moment I dropped off my car until the time I picked it up. Danielle stayed in touch with the insurance adjuster so I didn't have to deal with any of that. She also kept me informed of what was happening with my car along the way so I never had to wonder how much longer things would take. I was even able to leave my rental car at Freeman and they took care of returning it for me. Having a car accident is not an enjoyable experience, but Danielle and Freeman made the process a lot less of a hassle than I had expected it would be. Two thumbs up! read more

The review is for the Mazda Service Department. My view of service at dealerships in general was not great -- until I had my Mazda service at this location. This dealership in particular has decent and competitive pricing compared to other independent shops. And considering they only work on Mazdas, it's a no-brainer why I would take my vehicle anywhere else. Their waiting area is clean and spacious. Decent wifi that helps get work done while you wait. For some reason, Ricky from the service department always gets assigned to me and he is a pleasure to work with. read more

My car stopped in the middle of a highway because my radiator was leaking. The closest Mazda dealer service was this place. My car was towed there on August 16, 2012. It is now October 11, 2012. My car is still at their shop. I picked up my car twice upon the assurances of the service manager that it was completely fixed. Twice, I had to return my car because twice, my check engine light came back on. They replaced the radiator, fixed some engine parts, etc. and so far, they were unable to deliver . . . after almost TWO MONTHS. When I first picked up my car, I could tell something was still wrong with it, but the service manager assured me that everything was fine, so I drove it off. A few hours later, the check engine light came back on. I took my car back to the shop. The service manager assured me that it's nothing serious and they would have the car ready soon. A week later, I got my car back. The service manager begged me that I give their service outstanding mark because he did all he could to take care of me. I thought he did take care of me (yes, I was too gullible), so I gave them the outstanding rate they asked for on the Mazda survey. The day after I filled the survey out, the check engine light came back on again! A week after my second drop off, I called the service contact person. He told me that the mechanics looked at my car and it should be ready that day and that he was going to call me back. It's been four days since that conversation and I have not heard a thing back. read more

They certainly deserve 5 stars. The manager was very understanding and made sure I was understood and walked extra mile to make sure I got what I was looking for. read more

I took my cx5 in for oil change and manufacture recall and I was greeted promptly and with a smile I was promised about an hour or so on the services being completed. I went to lunch and returned a hour later and my vehicle was ready. It was a excellent experience and I'd recommend Freeman, I must say they are tons better than the competition in S. Arlington for sure. Great crew at Freeman Mazda Irving, keep on keeping on. read more

This review is for the service department. When you buy a car here they promise you free oil changes and car washes for your first year. I called over two weeks ago to get a Saturday appointment and told the person who made my appointment that I live in The Colony which isn't really conveniently located to this dealership. I asked the girl if loaner cars would be available and she said yes. So we show up for our appointment this morning and the guy tells us it's going to be an hour and a half. I ask about a loaner car, he says they are all loaned out and they have none left. About an hour into waiting, I go to the restroom and notice there are two loaner cars parked outside. I go out to service to ask how much longer on my car and he says at least another 30-40 minutes. I ask about getting one of the two loaner cars outside and he says I can't have them because they are reserved for people who are getting oil changes on Monday! He proceeds to "inform" me that loaner cars must be reserved weeks in advance and I tell him I made my appointment weeks ago. I asked him why no one would tell me then that I had to specifically REQUEST a loaner car and he says they "don't do that" and that I'm just somehow supposed to know to ask. He's not apologetic or empathetic at all. It's almost like he can't comprehend why I would be annoyed at having to spend 2 hours in the middle of my Saturday sitting in their shitty customer lounge. Bottom line is this: this dealership sucks. Thinking back on my purchase experience here it was more aggravating than pleasurable. I'd recommend if you want a Mazda in North Dallas, go to the McKinney location. ***UPDATE: Got a call from the service manager on Monday who was very apologetic about my experience on Saturday and promised to make it right on my next appointment. I appreciate the follow up and for that will update my star rating from 1 to 3 stars. read more

Kurt Stanley is a crook. He promises things he can't deliver. Stay away from him. Go to another Mazda dealership. Larry Wilson is very nice. Very unhappy with the service. Stay away from Kurt. He's a crooked salesman. He needs to be fired. He's lazy. He also refused to call the manager. The front desk lady did, she was very nice. read more

Bad service experience. Called to schedule a 60,000 mile maintenance at Freeman for my daughter's Mazda 6. Scheduled a time to drive all the way over from North Dallas and was given an estimate of about $300. When I arrived, they told me it would be $1,300. I was pretty disappointed that I drove all the way there and got such a big surprise. The service advisor told me the person taking the call to schedule the service was not very good and that it was her fault - like I care who's fault it was within Freeman. They have completely lost my trust and I will never take a car there again. Got the same work done at Kwik Lube for $600. read more

My family has bought many cars from many dealers and the Freeman guys were top notch. Russ in sales helped my daughter every step of the way and tried to do as much as possible before we got there because we were driving a long ways to buy from them. He knew the headache we had been through getting to this point and put a big red bow on her car to surprise her when she go there. It made her feel special and happy and that makes mama happy. Jessie in the finance department was professional, quick, knowledgeable and funny. These 2 guys were great and I would recommend you go see them! read more

Cliff is always kind and provide professional advices. He also make me feel like I am a valued customer. I am very happy and satisfied with the way he and other Freeman staff treat me at the shop. Thank you. read more

Thankful for Jim DeBoer's service in helping us identify the right car for us. We were very pleased with the quality and price. We highly recommend them. read more

Love our experience with Freeman Mazda. We have a 2 leases with them and we were helped by Charles both time. They were upfront, and very helpful with working with our budget so that we can take home the cars that we have and love! Their finance/accounting department has also been great. Very easy to communicate with and helpful. read more

I don't like to write reviews but I think is necessary to get well deserve customer protection. I went to my first oil change on my new 2017 Mazda CX5. Everything was fine until payment. The service adviser charge me 82 $ and by that time I remembered I found out a coupon online for a discount on the same services. The service adviser told me he couldn't waived the transaction already swiped. Really? Everyone knows all merchants can do that. I was only 5 $ off I was claiming. However, the point is not that, is that I can go any Mazda dealer, not mentioning any franchise for oil change for the same price. I bet Mazda might be disappointed on this kind of services. read more

A month ago I leased a new Mazda 6 Grand Touring Reserve. I love the car and this review is all about Freeman Mazda, and not the actual car itself. They first pissed me off when they came back with the usual extremely high payment amount that was twice what their web-site quoted me for the lease. So waste another hour going back and forth before getting the price I wanted and their site quoted. Before I even got the car off the dealership floor for a test drive, I noticed there were two chips in the paint on the driver side door. My salesman assured me he would schedule a service appointment to get the paint fixed. After two weeks there was no service appoint. I stopped by the dealership and stopped by the service department to schedule it myself and got the run around to three different departments before being told Ihad to go back to the sales floor. Once again, my salesperson assured me he would get a service appointment scheduled for the following week. Never heard from him. I finally got a hold of a manager about a week and half later who said he would take card of it. He didn't. I even told him I didn't need a loaner car while mine was being fixed. Finally went back into my email and found a survey they sent me after I leased the car. I filled it out honestly and gave them a one star, just like I am here. Within 5 minutes of submitting the survey the General Manager called and is supposedly going to take care of it now. We shall see. read more

I just purchased my 3rd Mazda from here and that should speak volumes! I've always been treated with the utmost respect from the car salesman, to the finance guys, to the service team. There used to be a service guy that was kind of a jerk but no clue if he is still there. Anywho, I've never been given the run around, great test drives, and to the point! Ask for what you want and I bet you will get it or close to it. Jesse helped me this time around and he was lovely! Go buy from here if you want a Mazda and I don't think you will be disappointed. read more

I would definitely think twice, before buying again from Freeman. The initial purchase went fine. The rest tells me there are serious issues at the dealership. I had some simple service done, only to fine out that they did NOT change the parts that they claimed. I had to return to get the work done properly. Then the sales manager Brad Collins, contacted me, twice. So, I returned his email, only to be ghosted and I never heard back from him! Another sales person?, Larry Chase did call me and we discussed a deal and he promised to get back to me. Again only to to ghosted by Larry and I never heard back from him. Promises, promises, promises, all broken. read more

A few months ago, I took my CX-5 to get Android Auto installed. I expected it to take a few hours since most of my experiences with service at a dealership has been lengthy. To my surprise, they had Android Auto installed in an hour! Fast forward to today. I unlocked my CX-5, put my purse in the back, closed the door and *click*--it locked my keys in the car!!! I was 25 miles away from home, and did not have anyone close by who could assist me. Thankfully I had my phone, and I found an entire forum of people who have experienced this problem. One of the forums recommended calling the dealership. So I called Freeman. Terri answered the phone and was sooooooooo helpful!!! Since I was already in their system, she was able to quickly find a way to get me the help I needed. From the time I called her to the time I was rescued by a Mazda employee was a mere 40 minutes. A total accident that could have cost me hours of waiting for roadside assistance and an unplanned expense was avoided. I am so grateful for the positive experiences I have had thus far with Freeman Mazda! read more

I have been getting my 2015 Mazda 3 serviced here for the last two years, and have been treated with utmost respect each and every visit. Terri is an excellent manager, and the service staff is always helpful! My next car purchase will definitely be from Freeman! read more

After multiple issues the car was returned. The documents that I was asked to sign were blank. After spending money on an alignment and getting advise on the paperwork I will be out over 300 dollars and a lot of my time. I hope that this doesn't happen to anyone else. If anyone else has had a similar experience, please contact me. Ron read more

I got the usual good service! A review of my vehicle was done and explained. No pressure to do items but told me where I stood. Thanks for excellent service! Larry read more

My experience with Freeman Mazda is great and the customer service. Freeman Mazda is like family, that is why I have bought several cars thru Mazda. Stephanie was my Sales Person for my last two cars and I have been extremely happy with her and her Sales skills. She is so sweet and makes you feel so comfortable and make you feel like family. Well I am since I have bought several cars from them. And Everyone knows you are there when you come in and calls you by your name. Just LOVE this Dearlership read more

Read the reviews people. I read them and still gave this place a chance. Super super pissed I wasted life spending time up there with no new car. People to avoid Lance and Manager Martin Ramon. I really was disappointed because Martin was not up front and tried to nickel and dime me at the time of signing. I work hard for my money just as everybody else so I will dictate how and where to spend it. I don't like under the table bs like he pulled. Ultimately all of the avenues I tried to take was a fail. He did NOT try to work with me at all and then pulled some bs tint fee at the last min. Nope be a man of your word! I feel sorry for people who don't read their agreements. Take your time and read! Just because it may be a good deal still doesn't mean you should allow folks to bend ya over. Wait until the end of the month folks because Freeman aren't making sales. read more

From reading the other reviews, some other people had problems, but I have to say that the service people at Freeman have always treated me well. I bought my Mazda 3 sport somewhere else but live close to Freeman in Irving. They have always taken good care of me and my car. They explained the different services for the scheduled maintenance and let me choose what I needed. I never felt any pressure to pay for more than I need. They show me what needs fixing and let me decide. I am not sure if I am allowed to mention my service adviser's name so I won't, but they have taken care of my car. After almost 4 years it runs great and I have not had any major problems. They even helped to get repairs approved through the extended warranty company. Sorry the other people had problems. I am satisfied with their service. read more

My wife and I just bought a CX-5 from Freeman's and it was, without question, the easiest, smoothest, most stress-free car buying experience I've ever had. I worked with Christina over the phone and email to find exactly the car we wanted for a great price. She was always very fast to respond and answered any questions I had right away. Once we got to the dealership we were lead on an extensive test drive and shown all of the features of the car. We were never pressured to add or change anything on our agreed to price and options. The finance office is usually the worst part of buying a car but Brian handled it with amazing professionalism and honesty. We had financing already lined up with an outside bank but he was able to get us almost the same rate through Mazda which included additional cash back so it actually made the car cheaper for us. We were presented with options for an extended warranty and GAP coverage but were not pressured at all when we told Brian what we wanted to do. Overall I think we spent less than 20 minutes in finance which is almost unheard of! I can't recommend the team at Freeman enough. When my wife and I replace our other car in a couple years this will certainly be the first place we visit. read more