I want to start by saying that I saw some of the negative reviews & I'm astounded at what they're…read moredescribing because it is the complete opposite of all of my experiences with Cascade Heights. Of course, some of them happened during COVID when things were CRAZY at all vets! That has to be taken into consideration. But there are a few that are more recent & those really astonish me. I was taken on as a new "client" several years ago after deciding that I didn't want to use Lien Animal Clinic any longer (after 20 years) because it had been purchased by a corporation & went downhill. I turned to Cascade because it's owned by one of Lien's former vets, Dr. Paulson & the former owners, Dr. Tim Kraabel & his wife. Dr. Tim Kraable was the vet who saw my dogs at Lien. (I always like having one vet who sees my dogs so that we have a solid relationship which facilitates clear & honest communication.) His son, Geoff Kraabel, works at Cascade & is my dogs' vet. I only see or talk to him and/or Dr. Paulson if he is unavailable or if she knows more about something than him. Further, a bunch of Lien's former staff work there & some of them had treated one of my dogs for more than a month when she had a big open wound. They are all AMAZING! And Dr. Kraabel in particular who has seen me through one of my dogs with whom he bonded instantly on his first visit and who connected with me as well, even though we could only talk on the phone at that time. Since then he helped that dog & I when he was diagnosed with a horrible cancer for which there was nothing that could be done. He was so supportive & genuinely heartbroken over what was happening. He also helped me tremendously with my other dog who was dealing with a neurological disease & was getting acupuncture from Kingdom of Basil & in home treatment from a physical therapist to manage it. He supported that effort & was always ready to help if I needed anything from him. After several years of managing the disease in that fashion, the physical therapist discovered that she had swollen lymph nodes & we all realized that she had lymphoma & likely didn't have long to live. He agreed w/my suggestion for us all to work together on what she was going to need until her time came. So, it was myself, Dr. Kraabel, the two acupuncturists & the physical therapist who got her and I through that VERY rough time, especially the morning that I woke up to find that she couldn't even get up to walk outside to go potty & that she was in terrible pain. (She was about 95 lbs. & luckily I had the Help Me Up harness on her that I could use, even though she didn't like it.) Dr. Kraabel responded immediately to my call & together with input from the PT we figured out a plan of action for the short term while discussing what it likely meant so we could prepare for the future. Within a week or so of that incident, it was clear that her time had come because her body just gave out on her even though her spirit wasn't ready to go. And she did go very peacefully with me holding her & the PT, her dog sitter & other friends who loved her with her, as well as my "newer" dog. The card & messages I got from Cascade were lovely & when I next came in for a visit with my "newer" dog, I was also embraced with support & care by everyone I encountered at Cascade. As for my "newer dog", he was a rescue from Eastern WA who had clearly had almost no veterinary contact except when he was at the rescue before I adopted him. He was VERY hyper & Dr. Kraabel was very patient & kind in learning how best to deal with him. We put together a way to manage his ADD that doesn't have him zombied out & Dr. Kraabel helps me manage his incurable eye disease. He has continued to be a fantastic vet with whom I can have frank conversations that are respectful & I continue to receive great care whenever I bring him in. I've also never had one instance when I felt that I was being tricked into doing something that was unnecessary in any way. We always have discussions about actions that may or may not need to be taken including the pros & cons, as well as whether the cost is worth it. That's what I want from my vet. Further, everyone who I have referred to them has reported back to me that they're very glad to have found Cascade Heights. I can NOT say enough great things about them! And in particular Dr. Kraabel, as well as Dr. Paulson.

I have been going to this vet since 2015, though I switched for a few years due to the front end…read morestaff, I came back about 2 or 3 years ago. The same staff I struggled with was there but other's had joined which seemed to create accountability. I find the facilities clean and the staff generally polite, but the level of politeness definitely varies from one customer to the next. This is observable from the waiting room. The doctor's and assistants are professional and personable. I generally see Dr. Kraabel, but have see a different Dr. for the last two visits. I recently scheduled an appointment when my Sheba showed signs of an ear infection. He had also developed an occasional tearing from one eye which this doctor had observed in May. I suspected his eye may have been scratched from my other dog's tail. For cost reasons I had been applying a human prescription lubricant which I brought in to make sure it was safe; the Dr. made no recommendations. I asked her to take another look at this visit which she did. After a brief exam she suggested a glaucoma test, when I hesitated she told me the worst case scenario, losing an eye without warning and I quickly agreed. The assistant had taken an ear swab when we arrived and now the Dr. escorted my pup to the back. When she returned a few moments later she told me he didn't have an ear infection and showed me how to clean his ears by unrolling the cotton ball and inserting it in his ear. She then went over my entire bill; almost $400. I was aghast, this was more than when he gets the expensive ear treatment. I tried to back out of the $77.00 glaucoma test, but it was already done. It was then she told me that that test was negative as well and suggested a cheap bottle of eye drops. In the end I spent almost $250.00 (with flushes and drops to be filled elsewhere) to be told my dog doesn't have an ear infection and needed eye drops. The doctor later sent results in which the findings showed mild conjunctivitis, yet she withheld that information, choosing to use fear in order to motivate me into agreeing to an unnecessary test. This was a shameful exploitation of the pet connection (a trend among vets) as well as a betrayal of integral trust one must have with the medical profession. All of that, on top of ridiculously high charges for a simple office visit. I left feeling I had been played; swindled, legally, but robbed none-the-less. Needless to say, I will search high and low to find an alternative medical provider for my pets.

Unscheduled drop in, the front desk staff was friendly, caring and efficient. They told me the…read morewait time to expect and then they met that timeline - that's is NOT the norm for vet services... Thank you for this. The vet herself was knowledgeable, patient and kind. Only downside - Services were expensive but in line with what other vets charge.

I have never been so angry or disappointed with a veterinary hospital…read more Today I brought my dog to this urgent care because he was pooping blood. I was terrified and expected that, at the very least, he would be triaged or evaluated by a medical professional. Instead, I was refused treatment because of a Google review I left TWO YEARS AGO about a completely different Urban Animal location. That previous review existed because my dog had pneumonia, a fever, and was seriously ill. Rather than allowing us inside, we were told to wait outside in the rain because he "might be contagious." As a pet owner, I found that experience unacceptable. Apparently, expressing that opinion resulted in me being permanently banned from receiving care across the company. Think about that for a moment. An urgent care veterinary hospital refused to see a dog actively passing blood because the owner left a negative review two years ago. How is that compatible with providing emergency or urgent medical care? If this is truly the company's policy, every pet owner should know about it. You could arrive believing your pet will receive urgent care, only to be turned away when your animal needs help the most. The emphasis also seemed to be on having customers create accounts and tracking their information, rather than on helping a sick animal. It left me wondering whether those systems are used to identify and blacklist customers who speak honestly about bad experiences. I am furious--not just because my time was wasted, but because turning away a sick dog delayed him from receiving medical attention. When your pet is bleeding, every minute matters. No owner should have to scramble to find another hospital because an urgent care facility refuses to treat them over a years-old review. I strongly recommend avoiding this location--and frankly, any Urban Animal location if this reflects company policy. If your pet is having a medical emergency, choose a veterinary hospital that prioritizes patient care over past customer reviews. Your pet deserves better.

Dr. Goraya got us all set up to travel with our rescue dog to Canada and give her a dream vacation…read moreat the Banff Hotel! He told us everything to expect to get her through the airport and customs and gave us all the forms we needed. She went from rags to riches and it sure was fun to watch her prance around the hotel! Thanks Dr. G!

I took my dog to South Seattle Veterinary Hospital for back pain and lethargy on 6/5/26. Pain…read moredidn't resolve with initial treatment so I returned 6/7/26. They were rude and dismissive and ignored my initial concerns over her unwillingness to walk, claiming she was walking just fine and running. The veterinarian then diagnosed my dog with heart failure and hospitalized her overnight for a high cost. My pet was also prescribed medications for heart failure and given diuretics. All exams were performed out of sight of me in another room. My dog also sustained bruising on her neck which hadn't been present before examination. I took my dog to another vet on 6/11/26 because I felt like the treatment they received was inadequate. The new clinic disagreed with the first vet's assessment. My dog did not have heart failure and didn't need to be hospitalized. My pet was immediately taken off of the heart medications and put on pain medications and steroids. She slowly began making improvements and is now back to being herself. I believe the first vet was trying to make money off of an owners fears. The "bedside manner" of the veterinarian at South Seattle Veterinary Hospital was condescending and uncaring. This clinic billed me for unnecessary treatments and diagnosis. I filed a complaint with the Better Business Bureau but South Seattle Veterinary hospital failed to respond. Tdlr: South Seattle Veterinary Hospital has uncaring staff and charges for unnecessary procedures.

Love, Love, Love Burien Veterinary Hospital! We have been taking all of our cats here for years…read moreand trust their vets and support staff to provide absolutely the best care for our cats, who over the years have presented with all kinds of health issues like cats do. And the reality is that quality care does cost some money - these people are professionals and it is not a free clinic. Our cats do not generally like trips on the car, but appreciate that Burien Veterinary Hospital has a cat side separate from dogs.

This is an impressive, high quality veterinary service. Our 3 canines have seen several doctors and…read morethey are all extremely knowledgeable and competent. Recently we saw Dr. Whitty for the first time. She is excellent, empathetic to her 4 legged patient and has the bonus of a good sense of humor. There is also a strong support staff.

I used to think this place was so-so. But now that they have that new doctor in there (Shawna) this…read moreplace is great! Everything about the place, even down to the friendly sweet receptionist is wonderful. If you care at all about your pets and want the best care for them, this is the place to go! If I'm really looking for things to not like it's the picture of a cat as the default picture for this Yelp page. It should be like a yellow lab or a cougar.

They are all about money and will not even see your animal when they are in dire need if it is at…read more430 pm much less even give you a suggestion for Pet emergency clinic. Do not go there!

I wanted to find a vet that offers dental services on top of vaccination/checkups. When I submitted…read morea new client request email, they called me right away to let me know their availability. Usually, whenever I would try to book an appointment elsewhere they would say they were full or not accepting clients at the moment (for dental services/new client check ups). The new client fee was $119 (not including check up/vaccination price). I was able to book the checkup appointment right away. There is parking there which is a little tight, but had a few spots open. Dental cleaning appointment is only scheduled on a Tuesday or Wednesday starting at 7am (can pick up after work). They were so kind and gave me really great advice when I had questions. Thank you for offering us your service and taking care of my dog.

I have an anxious dog with autoimmune diseases (rare ones). I couldn't imagine taking him to any…read moreother veterinarian. Dr. Griffith researches everything but is conscious of the financial component that comes with our dog and that has built the upmost trust in his recommendations. I will make the drive to have my dog seen by him and you should too!

If you're looking for a place to bring your love ones, this is the place to go! Very kind, patient,…read moreprofessional, doesn't try to pressure into treatments or other stuff all recommendations, and they're clean! I can't say enough good things about this place. The last two places I've taken Maggie the staff was unpleasant and my moms dog wasn't calm and wouldn't calm down! I Took my mom's dog to her first session of acupuncture and red light laser treatment and I can't tell you enough how wonderful they were! Usually she's a little anxious going to new places but she does amazing there every time and is calm the whole time! Had amazing staff today (they are all great)! Thank you all for being the best everytime we come see you all! 10/10 for sure!

This has been our cat's vet since... well since he was a baby! Our cat does so well with their care…read moreespecially with Dr.Mann, we've tried going to other vets closer to our location but they've denied us by explaining our cat is too anxious (like hello what pet isn't anxious at a vet) and it has never been that case with Happy tails. It's super easy to get scheduled in with them, typically they'll get you to come asap or they can work around your schedule. They were very nice enough in the beginning to have us do installment pay (me and my partner were a little tight on money at the time) and ever since then they've gained our trust fully! 100% will always go to this vet hospital and my cat approves them.

Wonderful business with great doctors and staff!!!! We…read morebrought our female golden retriever here after being scared to death by DMVH. She loves it here, coming in ready to give everyone kisses! First visit with Dr. John and he was excellent with her. He got down on floor with her and she was loving it! Dr. Gabby did her spay and she Did fantastic without girl.

For standard daily care, they are fine. The vets are typically personable and seem to care about my…read moreanimals but not be incredibly intelligent nor read the last vets notes at all. I had a terrible experience with my dog getting neutered here - I voiced concerns with my dog's after care for DAYS, it was brushed off as normal, he started pooping blood, stopped eating, and couldn't lift his head and they said that's normal here are some probiotics. What really bothered me was that the front office staff would not let me talk to the vet or vet tech, would not let me make an emergency appointment so the vet could get eyes on him - nothing. I had to make an appointment that was weeks out/their next available. The front office staff continually talked down to me and stated my dog was fine and to stop calling. Thankfully my husband decided we had enough of their behavior and lack of care, we took him to VEG ER in federal way where we had a fantastic experience with vets that cared for his well being and his after treatment/follow ups. They were incredible. You don't have surgery and then get NO after care or ability to come in, such as what happened at Marine View Vet. The rudest from office staff I have ever talked to in any facility animal or human. I do not recommend this facility or their staff.

Columbia City Veterinary Hospital is the best vet clinic I've visited in 25 years of having pets…read more Everyone - from the front desk to the vet techs to the vets themselves - are friendly and helpful (and great with animals, which should be a no-brainer, but isn't always guaranteed). Our cats see Dr. Shannon Nagasako, and she is fantastic. The clinic makes it easy to schedule an appointment online, and the team also communicates regularly via text and email, so you don't have to wait on hold on the phone for just about anything. Vets can be *so* expensive, but their team always makes sure to discuss pricing well in advance of any work, so nothing is ever a surprise.

My husband and I absolutely LOVE Columbia City Veterinary Hospital. We have a long history with…read morethem from our first cat we took there to our 5th adoptee, Lawrence. Their care has been above and beyond. Every doctor there is amazing with our cats. The staff is wonderful and friendly - and extremely helpful and understanding. I couldn't ask for anything more. Forget 10 stars, we'd give a million!!!!!

This was our second time having Dr Jason come to our home and help one of our dogs cross over the…read morerainbow bridge. He is extremely professional and so caring. Our family couldn't have gotten through this trying time without him.

Dr Christina Crouthers came out for us after a year of hospice with our aging pitbull. We found the…read moreteam through Reddit and they were the most responsive of 5 places we contacted. When she got here we knew we made the right decision. It was pride weekend on top of it and we knew we were in safe space and hands. The space she held for us, the clear explanation, the non-rushed approach. We were as ready as you can be, but you're never ready. Couldn't be more grateful to have had this experience with them by our sides. Thanks GHCP.