Very disappointed with services here. I got in car accident 7/3/2025 and took it to Norms Auto Collision for repairs. They took longer than they quoted me for repairs. When I picked up in July 2025, they told me a part was back ordered, which they added in total for repairs. I have called them twice since then and they keep telling me it is back ordered. It is now 4/2/2026 and no word from them about this part. In addition when i picked up my car, the inside of my car with sports/leather interior was completely dirty. So they worked on outside damage but then damaged the inside of my car. Horrible service. I would highly NOT recommend this auto body shop. read more

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Hands-down, definitely one of the best Auto Collision repairs service. Great customer service. Totally listen to you and what you need. They go above and beyond. Quality service. My car was hit in the rear driver side and was serviced here. My car got outlook brand new. That's because they detail your car before they return it to you. I also want to add that they want the ExtraMile to make sure I got Kia parts. That is very crucial for warranty purposes. I specified certain things I wanted to get done to my front bumper. Thank you for hooking up my front bumper for free. I love it. I am very happy very satisfied. Please come and give them a chance. They are straightforward and very communicative. They walk you through whole process and keep you in the loop. And that to me is very important. At the end of the day, my deductible was waived walked out the door with no payment. read more

Norms Auto Collision Center - They left it like if nothing happened. - Body Shops Near Me - Los Alamitos, California

I had my 2018 Mitsubishi Outlander rear bumper replaced. John and Sy were very professional and knowledgeable. They gave me a three day turn around. I was happy with correct estimate and bumper looked awesome. I recommend Norms Auto Collision read more

Honest and trustworthy. Have been coming here for more than 2 decades. Will always recommend. 10 out of 10!

After talking to a friend, I took my 2017 Tahoe to Norms after it got side swiped in a parking. I spoke to John at Norms who was very knowledgeable and thorough with explaining the whole process and what they plan on doing. Long story short, my 2017 Tahoe was finished on time and when I went to pick it up, I couldn't believe how perfect their work was. I am hyper OCD so when I couldn't find any flaws with their work, I was very pleased. Infact John went above and beyond and did a lot more work to make sure my SUV would be exactly how he said it would be: in perfect condition. It's been about a month since Norms fixed my SUV and even now when I wash my car and see it shine, I am grateful to John for doing exactly what he said he would do. read more

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Norms did an expert job on my "totalled" car, which lives for another day! Their cost was fair and the car was ready to go at the exact time they said it would be, I will use them again when the need arises! read more

There is no one better or no one we trust more than . John, Sy and team! best ever! fair, professional and their service is awesome. we've had our front and rear bumpers repaired, and just beautiful!! thank you!! read more

Norm's Auto Collision is exceptional in EVERY way! From customer service to the best body work I've ever seen, you can't go wrong! John is a magician with body work, truly. He repaired our truck and it's impossible to even see where the damage occurred! I have gone to Norm's for many years and I am always BEYOND happy with the top notch work they do. I would never consider going anywhere else! Thanks John and Sy!!! You are THE BEST!!!! read more

Excellent customer service (Sy) and a fantastic job restoring my bumper to look like new. They did all repairs for the amount originally quoted without "finding" any additional underlying damage that other garages said are often likely to pop up and not included in those other garage's quotes. Will definitely use again in the future. read more

Amazing company. Fair pricing and great work. I feel comfortable and cared for. The service is timely and communication is excellent!

Great to work with. They Provided unique solutions for my situation. Very pleased with their results and fair pricing.

Inspected a used car I drove in for free. I wanted a spot check to see if there's hidden damage that someone had repaired and tried to keep off the carfax report. Called to confirm availability and Sy was friendly and checked it out without any charge. Hugely appreciated and the least I could do is leave a good review. Cheers! read more

I unfortunately ran over a racoon a couple months ago and needed to get some front end work. My co-worker referred me to Norm's. I took it there for an estimate on the front end of my BMW. After obtaining a couple other estimates I decided to have Norm's do the work. Their estimate was very reasonable. I couldn't have made a better decision. From start to finish it was a very pleasant experience. Sy is awesome. Very professional, and stayed in communication with me during the duration of the job. I would recommend Norm's to anyone needing car repair. read more

John is outstanding. Best body shop we've ever been to and the best service team by far. Thank you so much

Norm's Collision Center did an exceptional repair job on my car at less than half of what my insurance's recommended shop was going to charge. I wholeheartedly recommend them especially if the insurance seems all to ready to total your car. I recommend Norm's without reservation. read more

Randomly ended up doing business here. I took my car in to the mechanic shop next door but it turned to be more of a collision issue that John next door could actually fix. He gave me the rundown play by play as to what I needed to do, and it happened just like that to get it taken care of though my insurance. They were able to fix the sensor and bumper on my Honda Accord, mind you all the dashboard lights also came off. I am beyond satisfied with the service and the work. Highly recommend bringing your car in if you have any collision, body repair, or just want straight up honesty. read more

I didn't have a good experience with this business. I called on a Friday, and talked about getting some minor bumper damage repaired. The person on the phone told me to bring the car in first thing Monday morning, which I did. When I arrived, the person at the front desk (same person who I spoke to on the phone) seemed to have no knowledge of my appointment. Also, I was told that they couldn't take my car because their mechanics had called in sick. I woke up extra early and drove in the rain, only to be told to come back next week. If they had no mechanics, I think a phone call to reschedule the appointment would have been the most professional and considerate thing to do. I just wasted my time and gas to come here. I even made a reservation with Enterprise that I now have to cancel. Overall, I wasn't treated well at this establishment. Would definitely NOT recommend! read more

I took my car in and dropped it off for repairs. They handled everything and worked well with my insurance company. Everything was a breeze.

I've gone to Norm's Automotive for years, but forgot they had a collision center. When the Uber driver rear ended me I asked around and no one had anyone decent to recommend. I was worried weather I could find someone to repair it and if Ubers coverage would be enough... well, once I remembered Norm's had a collision center it was stress free and easy. Located just across from Cypress Costco they are convenient and their service was amazing! John and Sy were so helpful. Fixed everything perfectly and even went out of their way to fix my wonky convertible top! I hope I never need them again, but I'll be telling all my friends!!! Thanks guys! You went above and beyond. read more

Norms Auto Collision Center - The before... - Body Shops Near Me - Los Alamitos, California

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I brought my 2016 Subaru into Norm's after a minor fender bender. They worked with my insurance not only repairing the accident damage but other dings and scratches for a reasonable amount. When I picked up my car in the agreed time frame it looked like a new model. They had done a clay compounding on the whole car and I was so impressed. They also gave me a discount on my cost. I was so impressed. I highly recommend Norm's for repair work. read more

I had work done elsewhere, they don't compare to the customer service and professionalism at Norm's! I will always use them when needed and I'm referring my family and friends here. They can be trusted to do great work and to be honest. read more

Came here based on positive experiences from Norms Automotive... I was sideswiped and brought my car here and spoke with sy. If your looking for a "body shop", this is not the place. If your looking for a high quality, honest, and a professional auto repair service center, then this is it. Sy even called my insurance company for a revised estimate based on what he found after the initial estimate. Understandably, it took a while to complete, however they are true professionals in their craft. Thanks sy & John, much appreciated. read more

This place is spanking clean and all the staffs are so friendly and knowledgeable. John helped me with a minor bump someone caused while backing into my car. John is very profesional and knowledgeable and he is very accommodating to provide all the options of fixing up my Mustang. I would highly recommend John and any of the specialist here if you need help with any kind of issues with your car! read more

Took my car in on Monday 12/18 and to my surprise it was ready the very next day. Worked with John & Cy, both very professional. I will never take my car anywhere else for future needs. read more

I've used this place for years and they are serisously so nice and efficient. Having car problems is so annoying and inconvenient but they really make it as easy as possible. They do flawless repairs and help you navigate through the car insurance process. I will never go anywhere else! read more

Very positive experience. I was very satisfied with their courtesy and honesty. They replaced my front end, and repaired my hood. The price was reasonable and the finished product was excellent. read more

Norm's Auto Collision is the only body shop that I have taken my cars. They know what they are doing and they are very honest. Their turn around work is spot on. When they say two days they mean it. I needed additional information on a non auto body repair part and they gave me the information I needed. read more

This is the best place by far for any body repair work. John and Sy are amazing. Really on top of things. They are the best in the west!

In a way i hate to spoil the 'secret' but Norm's provides great, old-school, customer service....(the kind that doesn't exist much anymore) They go 'above and beyond the call of duty' in customer service. Much appreciated Sy and John read more

Love this place they did such a great job on my car. Recommend this auto shop to everyone. Everyone is so nice there. Especially Si

Fantastic work!!!! So glad that John and his team could help me out with some cosmetic work on my bumper. My car looks like brand new! I'd highly recommend this place to anyone whose car needs body work done. A+++++++ read more

It's a pleasure to recommend such a great team. They do high quality work and are good, honest friendly people. They've taken great care of my 2007 Eclipse, including making the extra effort to locate hard-to-find parts. Helpful, knowledgeable and professional. If you need collision repair, look no further. read more

Norm's Auto Collision is the place to bring your car if you don't want to worry about your car being fixed the right way. Sy and John gave excellent customer and their team did an awesome job on my Volvo S60. You can't even tell that my car was hit and fixed. I was truly amazed at how my car looked. read more

Norms Auto Collision Center - Before - Body Shops Near Me - Los Alamitos, California

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Excellent and very friendly auto collision. Definitely recommend this place to anyone with a auto collision dilemma. Delivered my vehicle when promised. read more

I'm 60 years old and have been to many shops over the years with all things related to a car or truck. That said, there are not words accurate enough to express the level of HONESTY, helpfulness, service, and expertise that these guys have shown. I would stand up for an unpaid promotion all day/any day to anyone who's interested in leaving behind the experience of "I think they're ripping me off here" forever. I don't want to go in for any more body repair any time soon, but when I will need to, it will be an instant and pleasant call. My greatest heartfelt recommendations for the work at Norm's. read more

I needed some body work done on my SUV after hitting a parked car. Sy made the process stress free and easy. Couldn't ask for a more honest and reliable center! read more

Haven't used the service yet but I've recommended Norm's services several times to clients of ours. I've gotten great feedback from those who have. I'm told value and friendliness were offered and they would use them again. I work with a family automotive center in Cypress. We only refer to family style businesses who make their customers number one. Great job guys, thank you. read more

Forgot to rate these guys awhile ago. They color matched my new hood and bumper, and once they were back on my car. You couldn't tell they were replaced. It looked exactly like the factory paint. Very quick turn around and pricing was extremely reasonable. read more

The people here at Norm's are top notch and honest as can be. I took my Ford Ranger here in December after rear ending another truck on the freeway and they were able to repair it as if nothing had ever happened on it. John was incredibly friendly and was able to meet my overly critical standards without a problem! They used all new original parts when they repaired my truck (no aftermarket parts!) and it now looks and drives as good as new! I highly recommend them to anyone in the area, and even if you aren't in the area, they are most certainly worth the trip! read more

Someone rear ended my 2001 Mercedes E320 Sport which has always been garaged and looked new. I was a little apprehensive about getting the body work done anywhere but the dealer. I've been getting my car serviced with Sarkis at Norm's Automotive Center and have the upmost trust for Sarkis. His brother John runs the Collision center and did an excellent job on my Mercedes. read more