We had a punctured tire, called them and they said they could repair it right then. We drove there on a run flat tire. When we arrived, said "oh...we actually don't have plugs to repair it". They should have told us that on the phone when we said we'd be right there. Horrible customer service. Extremely frustrating. read more

Warning - this business is shut down, but still taking orders over the phone. We purchased two tires they said would be in within 3 days, but weeks later there's still no response or refund. Have had to file a dispute with the credit card company. We also went down to the physical location in Sausalito and they were no longer there. Spoke to the landlord, who told us they were a shady business who were behind in their bills. read more

My car broke down near by the Corte Madera shop. Instead of taking advantage of me like most mechanics probably would, the mechanic at North Bay physically helped me push my car down the street and into the garage bay. Then they gave me a reasonable quotation to fix the car and had it ready in no time. I was in a really tough position broken down on the side of the road and they really did get me out of a jam. The car I own is old and on it last few miles but I need this car to last me just another 6 months to a year so I can transfer to my next Military post. I thank those mechanics there for understanding my situation and working with me to get me to where I need to go. read more

Quick easy oil change via Groupon. My only complaint is that it cost me $7 extra for tax and fees. Otherwise- good deal and pleasant service. I'd return. read more

Disorganized shop. Bait and switch on Groupon/Living Social oil change deal. Hidden $8 fee, and used lower grade oil than what the voucher was for. Be careful here, do business with these folks at your own risk. read more

I had a great experience getting the van fixed. Bodywork is high quality at a fair price.

They put the wrong sized tires on my car and refuse to fix it. They don't hold air and my sidewalls are exposed more than a 1/4". I'll gladly change my review once they fix their mistake. read more

I drive and live in a small 20 ft. Motor home and have been going to Ever for 8yrs, he has always done a great job and my MH is still running great with 142000 mi on it, thanks to his dependable service! I highly recommend giving him a try and especially prefer his place in Petaluma, as it has more room for my MH !! read more

Disclaimer: I used a Living Social coupon so I received a 50% discount on that service. I dropped in to receive an synthetic oil and filter change. Subaru specifies synthetic 0W-20 while they replaced it with 5W-30. I was not told that they substituted 5W-30 and I didn't notice it on my receipt until months later. I can only hope they used synthetic oil but I doubt it as it wasn't noted. Problem with regular oil is that it should be replaced at 3750 miles while I drove 6000+ miles on regular oil. I was also charged an additional $8.74 for California recycling, shop supplies, and taxes that may or may not have been detailed when I bought the coupon. The only bright side is that they didn't like seeing my car dirty and gave it a quick car wash that knocked most of the summer dust off it. Won't be knowingly go back again. Disclaimer: I bought a second Living Social coupon months later not knowing it was the same service facility. I have reason to believe they did a worse job with the second oil change. :*( read more

I had a great experience with Novato Automotive. They are professional and very polite. I would recommend them. This is my second car with them....... read more

I've been pleased with the auto body work they've done on my car through the Corte Madera location. The quality of work received for a low price for a bumper repaired and painted first impressed me. A year later, I was again pleased by the body work and painting of the rear passenger door. Though not ordered, they repaired and painted the passenger side mirror at no extra cost. As a convenience they drove me home and delivered the car near where I live. read more

My car was making a strange noise, so I called to see if they would check it out. They immediately hopped in the car and knew what it was. Within 3 hrs my car was fixed and it sounded great. I would definitely go back again. read more

I am not sure why some of the reviews are so negative here. I had a fairly pleasant experience with these guys. I have a 2007 bmw 328i. I waited until the last min to have my transmission fluid replaced and needed it done that day (a Saturday) before I did a long unexpected drive. These guys were the only shop that claimed to be open on Saturday's that actually called me back. I was a little worried because I do normally use a bmw mechanic for all my services and repairs but I had to take the chance since I needed it done that day and they were my only option. Brought it to the one in San Rafael and they didn't have the right tranny fluid so the guy called the boss in Corte Madera and asked if I could bring it in there. I was starting to get really pessimistic at this point because why didn't they have what they needed when they knew I was coming. I set that aside and brought it into their corte madera shop. The guys there were all very nice so I figured why not get an oil change while I'm there. They quoted me $300 total for the transmission and oil service which is extremely cheap. It took them twice as long as they expected but they cleaned the bottom of my car to make up for it. My car is running wayyyyy better than before and I am super happy! The reason this is a 4 Star instead of a 5 is only because I had to go to their other shop and because it took twice as long, other than that they did great with my car! read more

They have my mini Cooper for over a month without been fix it, Manager said that they lost my only key, he charged me for an extra one 150 $ also Charged me for the cap gas from the dealership and still I waiting for it, he text me saying "tomorrow I'll have your stuff" but is JUL -7- 2015 and nothing. Is been two months already, he just keep lying, saying all kind of lies, I just tired of it. I went to this place because they speak spanish and would be better understanding, but is just a complete abuse and waste of MY time, seems like they were been "testing" my car for too long, run it 400 miles in the meantime, also they left guacamole all over my seats, soda in the mats. I called the manager, he never return my calls, I nos asking for anything out of the world, I paid for it already. Obviously I do NOT recomend this place and is not cheap, I paid 2400 $ in repairs , I'll see you in small claims. read more

I held out for months writing this review and here is my final statement on this place. I bought a used car from here in November of 2014. It had a "rebuilt engine" so they say, but could not show me any documentation that it was rebuilt so we negotiated the price down a bit. The car drove like it was new so I had no complaints. They also assured me the car was fully inspected and was safe since "we have a reputation to uphold and don't want to put our customers in danger". GREAT! After the test drive, I notice the A/C doesn't worked as described in the sales ad and the back windows don't roll down as there was no power to them. The was bad news, but I still wanted the car since mechanically it was sound. I was told to come back next weekend and that they would fix the A/C and windows for free. Great, now lets fast forward to that weekend. I live in San Jose and driving to Novato is not a short one. I arrive very early around 7am so they have more than enough time to complete the repairs. They were gracious enough to lend me a car to drive around while I wait, so I drove to the nearest movie theatre but then my phone rings. Apparently the mechanic had broken a critical piece in the window assembly and a part would needed to be ordered to fix it. Would have been nice had you fixed the window instead of breaking it further. This next part blows me away. The mechanic tells me he does not have enough staff to go and get the part and asks if I can drive 25 miles to get it. Umm...ok....I head back to the shop, he gives me a cash and I head out. The loaner car is out of gas, so I have to put gas in it, then head to a Chevrolet dealership to grab the part. I grab the part and head back. Total time, maybe 45 min to 1 hour. The mechanic looks at the parts and says, these are the wrong parts....great. The part numbers matched with what they had asked for, so again, clearly NBA&M's fault. At this point, I am told they will have a mechanic from another shop grab the part and deliver it. Fine... Hours go by....and no part, no part, no part. Its now around 3pm, and finally the part arrives. 3:30pm the car is ready to go, A/C working and windows working. After all they put me through, it was good riddance. BUT WAIT! THERE IS MORE!! About 2 weeks later, the A/C stops working again. Great..so that means there is a leak. I take full blame here, by saying I was so fed up with this place and elected not to return to have them fix it. I would much rather pay someone else the money than waste my time going back. Here we are, its now March and I have the oil changed for the 1st time. The oil change tech tells me I missing 2 bolts from a 3 bolt motor mount. Ummm.....really? Sure enough, the studs and nuts are completely missing. The studs?!? That doesn't just come loose and fall out, they were missing since I picked up the car in November!!! What happened to inspecting the car and ensuring me it was safe?? Needless to say, I don't ever recommend going to North Bay Automotive & Muffler because they will volunteer you to do work for them without pay, and they will sell you and unsafe "Inspected" car. read more

My biggest complaint with auto repair shops is when they tell you your car needs a repair or service which is unnecessary. I will not be returning there. read more

Don't fall for their 3 oil change Living Social voucher. As long as you get your first oil change within the 4 month period before the expiration date, they are supposed to give you your second and third oil changes past that date (no one needs 3 oil changes for one car in 4 months). They refused to give me my second oil change when I went in eight months after purchasing the voucher, saying it was expired, even though I got the first oil change before the expiration date. read more

Good Price and Service done at promise time!!!!. Had a problem with my car leaking coolant for almost a week, I was filling in with coolant in a daily basis while looking for a good and reasonable quote. When I called them I explained the problem and they gave me an estimate that I couldn't say no $230..ish , they were honest and told me to bring in car for inspection in order to get an accurate quote and that price change. Drive my car to them; the manager was pretty friendly (turned out he was also the owner), and got a final quote of $240 + tax.... no bad at all, then told me to go to starbuck and get back in 1 and a half hour. Awesome!!!!!!!!!!!!!!!!! read more

They had very fair prices, great customer service and my car is running great! I recommend this place with great confidence that u will be running magnificently after a visit at this automotive! read more

worst mechanics in the world, destroyed my car don't be lured by the chip price, you get not