Wonderful easy experience. Thank god these guys handle DMV stuff. Saved me so much time.read more

My sad little Prius died on the 101 and Jim, the manager took excellent care of me by making…read moreexcellent suggestions and looking for ways to save me money. His kindness is very much appreciated. Thank you, Jim!!!

The people and S M Keith are really nice folks and doing a great job. It may have been nice to…read morereceive an update status call midweek , but no big deal as they completed the engine replacement on time as estimated (They've done many). At 94K miles (always Ford serviced) We just had our Defective (Class Action lawsuit) 2.0L EcoBoost engine replaced for $11,702.00. Lucky the service manager Keith and I discussed the Turbo (which ford typically puts back on the new engine). With only 10 to 15% of its life left I asked him to replace it with a new one. (Extra $1400). 2014 to 2018 Ecoboosts are defective and ALWAYS Fail leaving the customer having to pay for a new motor. FORD is a DIRTY Rotten cheat company with no balls to admit they designed and sold flawed engines that will definitely fail (Ford Motor Company, NOT Hansel Ford). Ford MC continues to refuse help in any way even though the engine has been proven to be defective and will always Fail (around 100K miles or LESS). Dirty stinking lawyers and judges have sealed the lawsuit case information for an undisclosed reason. LOL (liars cheats thieves) Anyway, My only gripe at this point about HANSEL FORD, is that it would've been a nice gesture to to have had the car washed before returning it after we put out (basically had to come up with) $11,702.00 for a repair. But, the folks and employees are good people.

Dropped off my new Maverick after hitting something on the highway. I explained exactly where the…read moredamage was and noted there was a warning light on the dash. After having my truck for two weeks, they replaced two parts that did not fix the warning issue and ignored the visibly damaged components I specifically pointed out. They later told me the truck had a "transmission noise" and scheduled another appointment--only to later admit that the technician was wrong and that "it's just how Mavericks sound." Even after that, they still never checked under the damaged splash guard, something I had asked them to do four separate times. It took multiple attempts to reach the service manager, and several calls before he finally picked up. There was no apology or explanation for why the requested repairs weren't completed. When I went to pick up my vehicle, it took over 30 minutes just to get JJ to the counter so I could request the refund he had promised on the phone. He claimed it couldn't be processed immediately because it had to go through accounting--but minutes after I left, another staff member (Calli) processed it without issue. Clearly, he wasn't being truthful. Very poor service overall, from communication to follow-through. I'll be taking my business to another dealership.

The first day Rick said my car was done. My brakes went to the floor the second time he said my car…read morewas done my car overheated the electric fan was broken and he fix the fan in the car still run ran hot, then a spark plug shot out of the engine, now it sits in my drive way The worst mechanic I've ever had worked on my car

when you talk about giving the customer a WOW service! Rick and his son provided excellent service…read more explain all my options. I brought my 1976 Camaro. definitely found a trusted mechanic shop. They work on all type of vehicles, highly recommended.

This is in relation to their service department. I had a super frustrating experience with Novato…read moreToyota and was ready to take my car to a local mechanic for maintenance but ended up giving Hansel a call and they were great to deal with. They were able to tell me what service I needed, what was included, and scheduled me in the following day. Everyone was super friendly, the cost was reasonable and I walked away feeling valued. I will definitely come back to this Toyota for servicing my Prius.

I brought my truck in for service and they broke the engine air filter cover -- and won't admit to…read moreit. I showed Jaime, the service advisor, the damage on my way home right after the appointment. The cover was left open, and the hook that holds it in place was broken. I also spoke with Assistant Service Manager Brendan Cooney, who came out, looked at it, and made excuses instead of taking responsibility. No help whatsoever. This is especially frustrating because I have a prepaid service plan through November 2027 that I purchased with my truck. Despite that, I will never return to this dealership. To make matters worse, the Toyota dealership in Santa Rosa hit my truck while it was in for service. Two different dealerships, same lack of professionalism and accountability. I strongly caution anyone considering these dealerships to think twice. The lack of care for customers and their vehicles is unacceptable.

If you take your car anywhere else, you might as well flush your money down the toilet. Bill &…read moreJay's continue to over perform and deliver every time. My daughter's car had been having some issues and she took it to a local mechanic who quoted her $2700. He mentioned so many problems that she came home crying. I was glad she took it upon herself to take her car in somewhere, but disappointed she hasn't paid attention when I talk about my "guys" in Petaluma. Long story short, we took her car from that scam mechanic and drive it right to Bill & Jay's. $95 later my daughter's car is back in action and she learned a valuable lesson.

Big, big shoutout to Bill & Jay's for getting me out of a major jam. I had to be in SF for an…read moreimportant meeting and woke up to a nail in my tire. They were the only shop open at 7am and I was lucky enough that the nail was on top and could be patched. The entire team works quick and provides the best service... I was in and out and made it in time to my meeting. I would have paid twice what they charged, but they have tremendous value and consideration for their customers.

Terrible customer service. My first experience with Accu-line was good but my second was…read moreterrible. I was having trouble with my tire that they patched twice and so I called to see if they would take a second look without charging me. I was only asking if they would so I could decide whether I wanted to used them again or start fresh with someone else. To be clear I was not insisting on it, I was just asking and the person on the phone started, literally, yelling at me about how they needed to get paid. I tried to explain that they had already patched the tire twice, the last time a week ago, and I was happy to pay for a new puncture but if they did not think I should have to pay if it was not repaired properly and after a lot of back and forth he said fine, and then hung up on me.

Tyler helped me get my tire patched up within seconds of arriving. Couldn't be happier with their…read moreservice. Highly recommend.

We'd 6/10/2026 On 6/9/2026 I phoned Northbay Automotive and…read morespoke to a really nice guy about an oil change for my Hummer. He informed me that with a synthetic oil change you got a free tire rotation and full diagnostics. I'm like really?! Ok! We made an appointment for 1:00pm next day. It's over 90° in the shade here today. I drove 9 miles, 5 on the freeway. I get here, go in expecting I'll have to entertain myself and keep my dog cool for a few hours close by and the guy behind the counter goes May I help you? I'm all Hi I have a 1 o'clock appointment for an oil change. He looks at me as if the wall behind me suddenly grew a big fat set of lips and said it. First response was we don't make appointments. Then he says Are you sure you have the right shop? I showed him the numbers I called and he says We only have one number and I'm the only one that answers. Hmmm yea so I dial the first # and it rings the phone in front of him. He says we'll that's us.....who did you talk to? Dude, you if your the only one answering. He says he never spoke to anyone about an appointment and besides they are booked 4 days out. Wait...what? But you sa.....ok whatever. So I call the 2nd # and Lo!! Behold the phone on the other counter rings. He looked at it with an "Well shucks by golly will you look at that!" expression. A little more denial&questioning and it felt like when the hands raised palm up on either side of that Alfred E. Newman look, it was a foregone conclusion. I'm wrong and nothing Pilat can do but wash his hands of it. I'm sitting in the parking lot hotter than the hood of my car. Random jokers answer the phones here periodically I guess and write checks the shops ass can't cash. This could be a fluke once in forever thing but something tells me there's something incompetent at Northbay Automotive 929 Peraluma blvd S. The parking lot is FULL of junk RVs and crap cars too. Maybe I dodged a bullet. See the star above? Erase it

My last auto repair shop did fine work on my car for the past 4 years, but provided poor customer…read moreservice as evidenced by the woman in the office who refused to ask the mechanic my questions while I was stranded just 10 minutes away from their shop. I called 3 times throughout the day to no avail! From the moment I called Northbay (on PB South-not the shop with poor reviews) and spoke with Ryan, I got better customer service than I had expected. He kindly answered my questions, got me on their calendar on the day and time of my choice-not first come first served while never knowing how long the wait would be, like my last auto repair shop. Northbay took care of everything from oil change, filter, complete annual service, including hoses, brakes, brake pads, suspension, inspections and battery test, tire rotation, rodent repellent device purchase and installation, purchased and replaced the rubber cowl guard that rats destroyed, smog test and certificate. My last auto shop sent me to a crowded, smoke filled run down place with no seating for a smog check. Ryan also gave me a 15% good customer discount on the labor even though I hadn't been there before. I believe the cost was equal to the extensive professional service they provided. When I brought my car in, one of the guys even gave me a ride home on his way to pick up something (5-10 minutes) because my husband was out of town. When Ryan called the next day to say my car was ready, my husband had just returned and dropped me off just minutes before closing, though Ryan had offered to send an Uber to my home in case I needed a ride. When I received a request to rate them, I gave them 5 x 5 stars which was well deserved. I've already recommended them and will continue to do so.

Best team ever! Joe and his team are professional, reliable…read moreand reasonable! I take all my cars to them.

Avoid this shop they broke my trunk latch and it cost $375.00 to replace it. On a $170.00 repair .read more