Terrible customer service. My first experience with Accu-line was good but my second was…read moreterrible. I was having trouble with my tire that they patched twice and so I called to see if they would take a second look without charging me. I was only asking if they would so I could decide whether I wanted to used them again or start fresh with someone else. To be clear I was not insisting on it, I was just asking and the person on the phone started, literally, yelling at me about how they needed to get paid. I tried to explain that they had already patched the tire twice, the last time a week ago, and I was happy to pay for a new puncture but if they did not think I should have to pay if it was not repaired properly and after a lot of back and forth he said fine, and then hung up on me.

Tyler helped me get my tire patched up within seconds of arriving. Couldn't be happier with their…read moreservice. Highly recommend.

My car broke down on a Saturday on way to work. Very glad to…read morefind a shop open. Then took it in even though they had a full work load. It didn't look like they were gonna be able to get it done that day. But they did it! They even stayed late to get it fixed for me! Thanks to Francis & Xander I able to work Monday and understand a little more about my Hybrid.

A FRUSTRATING EXPERIENCE: I brought my car in already…read moreknowing the AC condenser was broken, and I made that clear before any work was done. Despite that, I was still charged a hefty diagnostic fee just to be told exactly what I had already explained. I was quoted on the phone for $1,200 yet the diagnostic alone was $700 not including actually fixing my condenser! What made the experience even worse was the mechanic's attitude. Instead of being professional, he complained to me about how difficult the diagnosis was, even though the issue had already been identified. He also went on about how difficult customers can be, which was completely inappropriate and unprofessional. As a customer, I don't expect to be vented to or made to feel like I'm part of the problem. I understand that shops have procedures, but charging me for a diagnosis I had already provided, then complaining about the work and about customers, left a very bad impression. I felt overcharged, disrespected, and disappointed with the entire experience. I won't be returning and would not recommend!!!

I have been taking our two cars to Bowen's for many years now. We have been happy with their work…read more They always advise us when finding a problem but never pressure us on getting the additional work completed. My old vehicle had an oil leak on a gasket. It leaked even after the repair. Travis took the car back 3 times at no charge to fix the stubborn issue. We will continue to come here for all our auto repair needs. I find the prices are much better on most repairs than the dealership. Hopefully you will do tire repairs in the future! Thanks again. John

I see both rave reviews and terrible ones. Mine is bad, based on my bad experience…read more I am still sore about the incompetence and hundreds of dollars I lost when Bowens returned my car in worse condition than when I brought it in. It is clear how immature and unprofessional Travis is by his response to my honest Yelp review. In it he publicly calls me names that that I'm too polite to call him, while accusing me of trying to destroy his business.. Pretty low class in my opinion. He'll probably do it again. - Still angry in Marin.

I purchased a pair of tires today at a great price compared to other tire shops in the area. The…read moreguys that worked there were really knowledgeable, respectful, and professional. They were able to hook me up with an appointment and service same day unlike the Santa Rosa location that wasn't able to make an appointment with me over the phone.

Had my car towed to shop as the light was on indicating that there was a problem with the…read morealternator and I was at work . I had booked an appointment for an oil change and thought it made sense to have it towed there. I was told that the battery needed replaced as well as the alternator. I was surprised that my bill was $2100.00 but not having experience in this kind of work paid it. In checking with several people in the business , all thought this was excessive. I had a problem a few days later with the oxygen sensor and took my car towed Bill and Jays in Petaluma . I was afraid of what my cost might be and since I am on a fixed income I had to shop around. Bill and Jays was very responsible and they were able to repair it the next day. I am sorry that I had to opt out of aaa repair but they aren't in my budget anymore.

Absolute scammers. Took my old truck there almost 6 years ago and still think about how bad they…read moreworked me over. I was young and naive, mid twenties. Predators do as they do. My truck was sucking down about a quart of oil every 100 miles. I took it to them to diagnose. Told them it was my grandfathers truck he gifted to me and I just wanted it fixed up right, whatever that took. They called me not even 4 hours later and told me it was done. Got there and they said it was just the PCV valve, which I questioned. I said there's no way that clogging would suck a quart of oil that quick, but they insisted. They told me they had a "special machine" that checks the valve. Went home and a quick google search shows you blow on it with your mouth to test it. Big greasy mechanic took me for almost $500 bucks. Didn't spend more than 30 minutes under the hood. Of course it still burned oil too. Absolute dirtbags here.

Great service in every way and very honest, Definitely recommend! Saved lots of money as well!read more

Simply put, their honesty and integrity saved us several thousand dollars on a transmission…read morereplacement for a truck we have only owned for a couple of months. Our son's Ram 2500 diesel was having transmission problems and we took it to Empire Automotive on a Thursday for diagnostics. Chris called me the next morning to let me know the transmission was in fact toast and would need replacement. However, he had good news for us. He saw a warranty sticker on the transmission and called the company and found out the transmission was still under warranty. The transmission company sent out a replacement transmission free of charge and helped cover the cost of the installation. Chris installed the new transmission and made sure it was all dialed in by the following Wednesday. I was only charged for the diagnostic and installation of the transmission, which was very reasonably priced and I will get reimbursed for a big chunk of it from the transmission company to boot. I appreciate their honesty and integrity with their customers, and I never felt like they were trying to pad their profits. Just good folks looking out for their customers. They could have just as easily ignored the sticker, like I'm sure occurs more than we know at other garages, and charged us for a transmission as well, since we had no idea the transmission had a warranty when we bought it. They have certainly won my trust and I will not hesitate to take my vehicles there going forward. The entire staff is friendly, honest, and knowledgeable and their turn around time was much quicker than expected. Based on my experience, I absolutely recommend them to anybody!

Had my first experience today with Empire after reading so many glowing reviews, and I can…read morecertainly see why they get the praise they do! Everyone there couldn't have been more awesome! I am super particular when it comes to my vehicles (make that "obsessive") and always want the best for them when it comes to service and how they are cared for. Empire was very accommodating with my desire to use my preferred fluids of choice (Amsoil) and provide them myself. Chris was also very helpful in getting my vehicle in and out in a timely manner and it was ready right when he said it would be. Everyone in their office was so nice and pleasant to deal with (particularly Gabby) and I had such a good feeling with the entire experience even as a first time customer. I felt like my car was in very good hands and I will absolutely be coming back as a repeat customer in the future. The pricing was also incredibly reasonable for what I had done! I'm very fortunate that their shop is within about a 2 minute walk of my house, so it makes a great thing even better when you feel you have an honest and dependable "neighborhood" mechanic. I can see why they have so many great reviews and I happy to be yet another who is adding one to the collective. Highly recommend!

The first day Rick said my car was done. My brakes went to the floor the second time he said my car…read morewas done my car overheated the electric fan was broken and he fix the fan in the car still run ran hot, then a spark plug shot out of the engine, now it sits in my drive way The worst mechanic I've ever had worked on my car

when you talk about giving the customer a WOW service! Rick and his son provided excellent service…read more explain all my options. I brought my 1976 Camaro. definitely found a trusted mechanic shop. They work on all type of vehicles, highly recommended.

Wonderful easy experience. Thank god these guys handle DMV stuff. Saved me so much time.read more

My sad little Prius died on the 101 and Jim, the manager took excellent care of me by making…read moreexcellent suggestions and looking for ways to save me money. His kindness is very much appreciated. Thank you, Jim!!!