This is the best Animal hospital/clinic you'll ever find. The entire staff cares so deeply about…read morethe animals. It's not only about the money with them. I called last week because my cats nose was bleeding. I haven't taken my cats to them for years (I don't take them to any vet, but when I use a vet, I go there). Unfortunately, they couldn't fit me in because one of the vets was on vacation and the others were booked solid; it was also a Friday. They suggested a few places and encouraged me to take the cat to be seen immediately. I took her to Urgent care (that's another story). Today is Monday, around 6pm, I actually just got a call from Malden Animal Hospital's Jill, asking me how Peanut is doing!! I was floored!! Not only did she remember I called, butter checked up on my Peanut too make sure she was ok!They are so kind and truly caring at Malden Animal Hospital/Kennel. Absolutely use them as your vet. They're the best. Seriously.

To get it out of the way, front desk staff were lovely. Now onto the bad:…read more Cat went in for a UTI. Basic labs were drawn, revealing a high T4 level, and so Dr. Alizaine recommended starting methimazole for hyperthyroidism. When I asked about if it could be falsely high because of her illness or if it's possible the sample wasn't handled properly (since warm samples can cause elevated T4 in bloodwork) Dr. Alizaine brushed me off completely. I asked about re-testing when she was less acutely ill and he essentially told me that to wait longer to treat was to want my cat to get sicker and sicker. And so we started treatment. A week later on a Thursday we brought kitty back in because her food intake had gone down (but still eating half her normal) and asked for more bloodwork. He said no, it's the UTI and she got bloodwork last week, sent us home. Saturday morning I wake up and kitty is YELLOW. Rushed her to the emergency vet to find her AST/ALT (liver values) are so high they can't even quantify them. A feeding tube for a month, many tears, antibiotics, and repeated inpatient hospital stays later, I'm out $17,000 and armed with the knowledge that methimazole can cause these liver damage and failure in 1-2% of cats, not that Dr. Alizaine ever mentioned this. I was quiet at this point. Medication adverse effects are a risk we have to take to treat disease. However, the last couple months we have been looking to radioactive iodine therapy for kitty's hyperthyroidism. We took her off the methimazole for labs as instructed and surprise, surprise - two entire months after being off the meds, and kitty's thyroid levels are perfect. The thyroid experts say it was probably a one-off value, maybe a lab error or a swapped sample, but not something we'll ever know. Regardless, kitty does NOT have hyperthyroidism, and good amount of my heartache and pain from last year could have been avoided or improved if Dr. Alizaine had just ordered repeat bloodwork or listened to our concerns before kitty went jaundiced. Overall, Dr. Alizaine genuinely seems to care for your pet and their health. But he does not listen to reasonable requests from the pet parents and bulldozes them into following his treatment plan without making sure it's right. Thankfully I've moved at this point, but it's safe to say I would not recommend Dr. Alizaine as a vet to anyone.

From the tech to the Dr, my cat, Greyson was treated like a 'family member', and that's important…read moreto me, because he is my fur baby. The attention that the tech showed my Greyson was sincere. The Dr gave me the diagnosis, and I was surprised, but the Dr said it was normal, and told me exactly what to do so that my baby would get better. I took my other cat's that have passed away (20yrs, 17yrs) to the MAC and now it's Greyson's turn. The compassion and communication that he and I get is beyond any other Vet clinics that I've previously been too.

I moved to Melrose last year and had to find a vet near me. MAC staff are very nice and very…read moreresponsive. You do have to call in to book a new pet but it was pretty easy to make an appointment. Prior to the appointment they send you reminders with what you need to bring to ensure they have everything. My cat got fecal exam and bloodwork done. The vet and techs were very nice. The vet called in with results of her tests within a week and provided guidance on next steps. They will take good care of your pet!

First off. Thank you Brenda!…read more Always happy. Always helpful. I'm a first time Yorkie lover to my little buddy Jake (Not from State Farm) and Pinebanks has helped me tend to all of his needs. From giving me options and information on all of Jake's medical needs to recommending a great groomer. Will be boarding Jake there the end of May. To the the entire staff.... THANK YOU! Mark

very rude and i made an appointment twice and they said i didnt my cat was about to die and they…read moredidnt take him

DO NOT TAKE YOUR PET TO THIS CLINIC. My true rating is 0 stars, but Yelp doesn't allow that…read more It is the most unprofessional, poorly-run veterinary business I've ever dealt with. Last year, my older dog was suffering from (what we later found to be) an anal fistula. At Winchester Animal Clinic, Dr. Alisha Martin misdiagnosed him as having a ruptured anal gland and put him on two different rounds of antibiotic over a course of weeks. Because of the incorrect diagnosis, the antibiotic treatment did not help. I continued to try and reach Dr. Martin to understand why it wasn't healing, what it should have been looking like, etc., and the office staff continuously brushed me off and told me she "couldn't talk" or "was at a different clinic location" that day. After calling on 3 different days, I finally got a receptionist to walk over to Dr. Martin and speak with her about my concern. Instead of chatting with me over the phone, Dr. Martin cursed me out in the background ("Why the F*** does she keep calling? Does she have the f***ng cone on him? Is she giving him the pills? What the F*** does she want me to say?"), unaware that the receiver of the phone was uncovered and I could hear everything. When I confronted the receptionist about it, she apologized that I heard it, and then said "Dr. Martin had a stressful surgery to perform this morning." Could you imagine your primary care or ped doctor behaving in this way? Could you imagine getting cursed out for wanting to talk to the doctor? I asked to speak to the office manager. Hours later, the "manager" called me back and apologized - then offered me a "discounted re-exam." I told her there's no way I'd let Dr. Martin near my dog ever again. Dr. Alisha Martin NEVER called me back to apologize for her rude, unprofessional behavior...or to even inquire about my dog's condition. She simply did not care, which is not indicative of a good doctor. All along, my dog suffered with a painful anal fistula which then required an ER visit to Mass Vet Referral Hospital. There, we dealt with an intelligent, communicative, and helpful vet named Dr. Victor Caudal, who correctly diagnosed and treated my dog's anal fistula. For primary care purposes afterward, we switched to Bulger Veterinary Hospital and Dr. Libby Holman. Again, a vet who wants to help your pet in a kind and compassionate way - and willing to SPEAK TO THE CLIENT to plan and share details. I highly recommend these two vets. They are worth the extra drive if your dog has serious health problems. And, to be honest, they are light years above and beyond the horrific business that is Winchester Animal Clinic.

I brought my dog for a lepto lyme vaccine and was told to come back in 3 weeks for a booster…read morevaccine but was not offered an appointment. When I called later, I was told the only available appointment was 6 weeks from the date of the last visit and that it had to be an appointment with the vet. I asked if they were sure it had to be a vet appointment and couldn't just be a tech visit and they insisted it had to be a vet visit. When I arrived for the appointment, the representative at the clinic told me 6 weeks was too late for a booster and that I would need to pay for both a new vaccine and a new booster. I explained to them that I had not been offered an appointment in office and was only offered an appointment 6 weeks out when I called later. They refused to give any further explanation. They state it was there policy and would not escalate me to any one else. They would not look up the name of the person I spoke to on the phone. They would not tell me the last name of the manager. The in office manager in the office was dismissive and walked out of the room, leaving the person at the front desk to "handle" me. They also did not weigh my dog at my first visit because they said the scale was broken. They would not weigh her 6 weeks later because it is apparently still broken.

RAC is no longer owned by a family. This is now corporate and was bought out. They were the demise…read moreof my cat. They are more concerned with collecting money than the welfare of your animal. Cost is higher than any other clinic around. Avoid at all costs.

Have been taking my dog there for years. The staff is very friendly and very good with the animals.read more

Dr P and her staff (especially Cassie) are absolutely amazing!! Our dog (Tank, adopted a month…read moreago) has a complicated history and currently is battling Heartworm and severe back/spine issues. Dr P and Cassie have spend nights and weekends on his case trying to ensure his comfort and navigating an increasingly complex and fluid pattern of deteriorating issues. We are still trying to get Tank better (most likely headed towards spinal surgery made difficult by the heartworm) but we feel quite fortunate to have Dr P helping us! I cannot recommend Mill Brook more enthusiastically. Priscilla Duffy Arlington

I go there every three weeks to meet with the tech for anal gland extraction and they are nothing…read morebut kind and gentle with my 10-year-old staffy

We probably drove by this place dozens of times, but never noticed it until we needed it and were…read morerecommended by our vet. It was the end of the day, but the staff was unfailingly patient and supportive, even though they were undoubtedly eager to be going home soon after a long day. They were patient with our nervous chihuahua and offered several options for dealing with her issue (a collapsing trachea). We went home with medicine that even came in a fun paw print bag. I also have to mention how amazingly clean the place was, which I noticed mostly because of how much our own pup was shedding! The price wasn't even outrageous, especially for an urgent care center. We expected to pay a lot more, but the total price, with medication, was under $200. (In the vet world, practically a bargain!) I hope we won't need it, but if we do, I'm so glad to know this place is available and close by.

My cats nose was bleeding $170 just to walk in. . A tech took Peanut's weight. The cat was very…read morenervous so she hissed. The tech decided not to take the cat's temp because "she hissed". She had me wait in that same room while she took the cat (wrapped in a towel) to another room to "see the doctor". I wanted to go with her; she told me the doctor would bring the cat back. Not even 5 minutes later, they came back in with Peanut. The Vet decided, without even a temperature being taken, mind you, that Peanut meedeed a CAT scan because she suspected CANCER! I told her, not that I'm a vet, but I suspected a respiratory infection and wanted to start on the path of least resistance. She suggested a blood test. I agreed, until she told me it would cost OVER $700.00!! FOR A BLOOD TEST!! I told her to forget THAT. I asked for an antibiotic. They charged me close to$60.00 for it and pretty much told me "good luck giving it to her" when I asked for suggestions on the best way to administer it. I know vets are expensive and I expected to spend a bit of money, but leaving there, I FELT SO TOTALLY RIPPED OFF, because I still had NO IDEA what was wrong with my cat, I didn't even know if she had a fever or not. (Taking a temperature is the FIRST THING to ALWAYS be done in ANY TYPE of medical setting, so to me, not getting one is extremely negligent). My cats nose stopped bleeding the same day and she seems totally fine. I think maybe she somehow injured her nose... STAY AWAY FROM VETERINARY URGENT CARE.

Very knowledgeable and caring staff, and their prices are better than many of the nearby practices…read more Rooms are a bit sterile, and it's a bit off-putting to pay for the visit in the exam room, but these are minor quibbles.

My dog came here for his wellness visit and the staff are so nice and accommodating. The place is…read moresuper clean and modern and my dog will always call this place his vet! We love it here!