So today, after 13 years of being a loyal customer to the only Vet my dog has ever seen, VCA…read moreWakefield denied me in my singular moment of real need. I called them to see my dog, who was dying, and they simply said they were full today and didn't have time to see us. Shameful. Think long and hard about using this place if that's how they treat customers and patients. The one time we needed them, they turned their back on us. And don't believe whatever they say in their response about not having the facilities to treat him if he needed overnight care, I begged them to see us and they wouldn't even examine him to see what was wrong. Rest in peace my boy.

10 minutes late for an appointment, stuck in traffic , had been going there for a few years. Front…read moredesk said "sorry you'll have to reschedule , you're late". Empty waiting room , policy is 10 minutes late they won't see you. So unreasonable , inflexible, and rude. Most places would at least inform you of their policy , then going forward I'd know, and expect this. Not going back, lost my business. Plenty of vets to choose from. It's like an animal factory , so impersonal. Called to speak to a manger about the incident, no phone call back. Company clearly doesn't care.

A brief story about a beagle named Buster,…read more He was adopted in New York when he was "four" (read: 10) years old. He was then to be left with his grandparents and uncle who lived nearby due to his owner's recent and unique career obligations. Never had any of these three individuals cared for a dog in their lives. So we looked for nearby vets and found this little pink mess of a building on the Saugus highway. Over the next 5 years, while we had our medical ups and downs, we were always given the best of care by each and every individual at this facility. Every vet and technician we dealt with showed genuine concern, even when we made the same follies most new animal (and human) parents fall into: overreactions, anxieties, and downright fear. Fast forward to the winter of 2020 (amid a pandemic, maybe you heard about it on the news) and Buster came down with serious breathing issues. Despite it being near closing, we were told to bring Buster immediately and our doctor and numerous techs stayed late trying to render a diagnosis. Unfortunately, this was beyond their technological capabilities and we were directed to the Woburn Animal Hospital (another fine facility). Thanks to their lack of ego and abundance of concern we were able to transfer him quickly and determine Buster had a growth in his throat, and was expected to pass that summer. We as a family made peace with this and hoped for the best and prepared for the worst. Thanks to the medical expertise, the care, the concern, and the proper medication prescription of the medical experts at this hospital, Buster lived another 3 healthy and happy years, being recently put down out of mercy (his breathing inevitably got worse, nothing could be done) at the ripe old age of 18. Buster would not have made it that long, as the happy and healthy pup he was without the people working this facility. If that story did nothing for you, allow me to address some of you negative reviewers. An animal hospital in Lynn recently closed. Guess where those tens of thousands of animals need to go? The 3 facilities in a ~10 mile radius. These people are working as hard as they can, trying to satisfy that unprecedented demand, I can assure you. If you take your pet to this facility, they will live longer, they will live better, and they will be happier. Thank you for reading.

Great Service from MaryJo at the front desk - very prompt and efficient with my request!read more

Duca might be getting a little bit old and a little bit honorary, but he's always done well by our…read morepets. He's accurate with his diagnosis and he's fair with his prices.

We have brought our cat and dogs to Dr Duca for over 30 years. He has always been excellent…read morediagnosing our animals with whatever is bothering them. I like it that he doesn't sugar coat what is going on with the animals and is honest with us. I agree he lacks some bedside manners but that is why he works with animals and not people. He is more concerned with the animals. I always get him to crack a smile or laugh no problem.

Our dog stayed here for 5 nights for the first time recently. We have been looking for somewhere we…read morefelt comfortable leaving him while we go away and we are so happy we found red dog Saugus! Every person was so communicative and he loved it! He also got a groom on his last day and my whole family says it's the best groom he's had in awhile

Everyone at the Red Dog that I've spoken with has been absolutely fantastic. Tatum really loves…read moreseeing his "puppy friends" every week, and they take great care of him. We've boarded him a few times there, and every time we pick him up, he's just as happy as when we dropped him off. Thank you Red Dog for being so great with our Tatum.

To get it out of the way, front desk staff were lovely. Now onto the bad:…read more Cat went in for a UTI. Basic labs were drawn, revealing a high T4 level, and so Dr. Alizaine recommended starting methimazole for hyperthyroidism. When I asked about if it could be falsely high because of her illness or if it's possible the sample wasn't handled properly (since warm samples can cause elevated T4 in bloodwork) Dr. Alizaine brushed me off completely. I asked about re-testing when she was less acutely ill and he essentially told me that to wait longer to treat was to want my cat to get sicker and sicker. And so we started treatment. A week later on a Thursday we brought kitty back in because her food intake had gone down (but still eating half her normal) and asked for more bloodwork. He said no, it's the UTI and she got bloodwork last week, sent us home. Saturday morning I wake up and kitty is YELLOW. Rushed her to the emergency vet to find her AST/ALT (liver values) are so high they can't even quantify them. A feeding tube for a month, many tears, antibiotics, and repeated inpatient hospital stays later, I'm out $17,000 and armed with the knowledge that methimazole can cause these liver damage and failure in 1-2% of cats, not that Dr. Alizaine ever mentioned this. I was quiet at this point. Medication adverse effects are a risk we have to take to treat disease. However, the last couple months we have been looking to radioactive iodine therapy for kitty's hyperthyroidism. We took her off the methimazole for labs as instructed and surprise, surprise - two entire months after being off the meds, and kitty's thyroid levels are perfect. The thyroid experts say it was probably a one-off value, maybe a lab error or a swapped sample, but not something we'll ever know. Regardless, kitty does NOT have hyperthyroidism, and good amount of my heartache and pain from last year could have been avoided or improved if Dr. Alizaine had just ordered repeat bloodwork or listened to our concerns before kitty went jaundiced. Overall, Dr. Alizaine genuinely seems to care for your pet and their health. But he does not listen to reasonable requests from the pet parents and bulldozes them into following his treatment plan without making sure it's right. Thankfully I've moved at this point, but it's safe to say I would not recommend Dr. Alizaine as a vet to anyone.

I've been taking my dog Louie here for several years. He's 10 years old and was recently diagnosed…read morewith early-stage kidney disease. Dr. LeMay has been exceptional throughout the entire process. He always takes the time to clearly explain all of my options and offers thoughtful, honest recommendations. Even when discussing products or treatments they offer, I never feel pressured--he's mindful of affordability and helps me choose what truly makes sense for Louie. I never feel pushed toward non-essential items, which I really appreciate. I feel confident that Louie is receiving compassionate, trustworthy care.

Angela and her staff have been caring for my cats for about nine years now…read more I first got in touch with her when my cat, Gigi, developed kidney disease and needed subcutaneous fluids on a regular basis. As a former vet tech, Angela was perfectly suited for the task of pet-sitting my little girl and making sure she got her fluids. After Gigi passed away, we adopted two kittens through Angela's cat rescue. Six years later, Maggie and Lola are doing great, and Angela and her staff are still caring for them when we travel. I would never even consider anyone else - they're pretty high-maintenance in some ways (spoiled rotten!), but we know they're being cared for when we're not there. I don't know what we'd do without her. Obviously, we have not been able to travel recently, but are hoping to do so later this year. I've kept in touch with Angela, and I know she's been an absolute Godsend to a lot of animals during this time, using her love and knowledge to place dozens of cats and kittens, as well as continuing to offer dog walking and pet sitting services.

I've been a customer of Leash Love for 10 years. I saw a poster advertising her services, made a…read morecall and have never looked back. I knew she was the dog walker for me when we met for the first time she dropped to her knees and loved on my dogs. I have had Angela, Ashley, Paul or Mark, in my house, walking my dogs and foster dogs at least 3 times a week sometimes more depending on how many fosters I have. Every time, I get a note about how the walk went which includes who my dogs hung with that day, any irregularities they may have noticed and of course the pee/poop report. I've also had some of my dogs have attend her day care program. When I have to travel I can leave my dogs with Angela confident in the knowledge that they will be well cared for in my absence. We've experienced all the highs and lows of dog ownership together over the years and there certainly have been times when Leach Love went above and beyond to help me care for my dogs such as bringing Gypsy to the vet and meeting me there (if they hadn't then it would have been at least 1.5 hours before I could have gotten home from work then getting her to the vet). Critical time was saved. Or the time Angela because of her medical experience, helped me navigate a medical issue with Ringo. I highly recommend Angela and her team at Leash Love because they care for my pets the way I do, with love, care, compassion and leadership.

Hands down the best groom my baby has ever had! His little paws look like a stuffed animal!…read moreEveryone who has seen him loves his clean new look, thank you so much for squeezing him in your obviously hectic schedule last weekend. I am Praying he can be a regular client:) thanks again Bobbie.

Messed me around for six days of "will they or won't they" groom him after I had brought him in for…read morean apt and they kicked us out because he jumped and air chomped in a groomers direction. Groomer claimed to have booked him under the wrong dog with the same name and seemed really overwhelmed and wasn't prepared for us. He's been groomed at other facilities and has been fine, they are just significantly farther away so was hoping we could resume here where he had been historically done, guess not. Offered to muzzle him (he has 8 weeks of professional muzzle training) and still refused.

Dr. Adam Page came to help our lovely 15yr old Oscar pass peacefully. He was so empathetic and kind…read moreand compassionate. From the initial call to the home visit, I couldn't recommend this service enough. They helped us through a hard time and it was perfect, even as we were scrambling to find someone the same day. Afterwards, the support and communication was also so kind. If you have to go through something similar, please consider this service as they did a wonderful job.

After watching my beloved Goldendoodle go from being a happy champ battling cancer for 10 months,…read morehe had a quick decline after the cancer spread. I called Lap of Love early in the morning on a Saturday, and they had an opening on Monday as well as an off-hours visit that evening due to a cancellation. As much as I wanted to put this off, I knew that I couldn't do that to my best fluffy guy and reserved that night's appointment. Dr. Kim (Smith) arrived just before 8pm, and after greeting my sweet boy she sat on the floor with him and explained the process, what he would feel (nothing after the needle itself) and asked if I had any more questions. My sweet boy left a while later with her - bundled up with one of his squeaky toys - and as I watched them drive away, I realized that in 14 years I had never seen him driving away from me. It was an awful feeling, but Dr. Kim's kindness made me feel better about making that phone call earlier in the day. She emailed me the following morning to see how I was doing, and reminded me that she and everyone at Lap of Love were there if I needed to speak with them.

An amazing place filled with amazing people and pups! Poochies has been nothing but the best for…read moreour pups. The staff is beyond friendly and eager to assist in all of our needs. Our oldest, Peyton, has a history of just okay grooming visits. These experiences made grooming something of angst for our P girl. Since we started going to Poochies, Peyton's grooming demeanor has completely done a 360. Peyton genuinely enjoys her visits to Poochies and thrives in the safe space that the staff fosters there. We appreciate everyone, especially Savannah, for caring for our Peyton as if she were their own. Our youngest, Maggie, had her grooming/nail clipping debut here at Poochies and - wow - what an exceptional experience. Everyone was patient, kind, attentive, and so helpful in getting our Maggs comfortable with the grooming process. I would recommend Poochies to anyone in the North Shore! It is unmatched in our experience :)

Over priced for the quality of grooming, my dogs are short haired and we're not dried properly and…read moretheir appointments were rushed to fit in a "regular" client. Very unprofessional on top of rude.

I had the most incredible experience at Bond Vet in Lynnfield today. The urgent care closest to me…read moredidn't have availability, so I found them and I'm SO glad I did. Upon arrival, we were welcomed by a kind woman who guided us to our room right away. Not only did she give lots of attention to my pup, she also brought in 2 new dog toys for him to be entertained (he was thrilled)! Unfortunately we have had many trips to the vet given my dogs allergies, and this place stood out. Very peaceful, clean, kind employees/ vet techs and veterinarian. The cost shocked me, in the opposite way than usual. SO affordable- especially with their new patient deal. While we waited to check out, the receptionist who greeted us offered my dog a new tennis ball, and a bag of treats! I left relived knowing my dog got great medical care and my dog left overjoyed by new toys and lots of pets. I highly recommend this location, I will be back! Thank you!!! - Brady

Took my puppy in for her scheduled vaccine and met with a very nervous tech who took my puppy into…read morethe back. She came back out with my puppy a few minutes later looking extremely worried and mentioned that my puppy was growling when being handled and she thought it was a neck pain issue. Of course being at the vet and trying to be prudent, we asked if the vet could evaluate since we were there. Long story short, they ended up keeping our puppy for a few hours, only to end up saying that it was behavioral and they recommended puppy class/puppy boot camp...which she was already signed up for. Imagine going in for a vaccine only to think your puppy has a broken neck, to being told "just kidding, she's fine, nothing to worry about." It scared us very badly and was handled horrendously, I do not recommend this location, or any of the techs, or the vet. Seems like a cash grab for diagnosing major problems and literally no bedside manner from any of the staff.