I have used C&P twice now and will always use them for future needs. I should have left a review…read morethe first time because I received the same excellent, timely and informative customer service then that I did yesterday. Pierre really cares, explains things and in my case, advocated for me by contacting the manufacturer. It can be hard to trust or worry if you're making the right decision - you will be in good hands if you go with C&P Appliance Repair.

My LG washer control panel was giving me problems. C & P came out quickly and diagnosed the problem…read morein no time at all. They explained the process of ordering the part and contacting me to schedule the replacement. The part arrived in just a few days and they came out the next business day. Very effiicient repair and I was doing laundry in 15 minutes. They were friendly, professional and answered all questions I asked. I will use them anytime when an appliance needs service. I recommend you use them as well.

I had Kemper come out to fix my dryer and they made the whole thing super easy. Scheduling was…read moresimple, they actually showed up when they said they would. The technician handled everything even with multiple parts issue which they ordered multiple times. Also I talked to soumya and she was really nice in expediting the parts ordered . I'd recommend and definately go back to them again. Thanks, Kemper.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

So glad that I found a honest and reliable repair business owner. My washer was having a mysterious…read morewater leak, neither my husband and my FIL could figure out what might be causing it. I called Eugene on 07/02 around dinner time and booked a time on 07/05. Not only did he found the issue after roughly 25min, he also never pushed for expensive replacement. He saved us money by offering a simple fix, but we know what to do and who to look for if the washer started having more problems. The price is more than reasonable This is how a honest business owner grow client network, not by pushing for expensive services but simply offering values and honest services! Will be recommending him to friends we know too

Eugene is amazing! He fixed my Viking oven with ease & confidence with a high concern for a fast…read moretimeline. He is very honest, reliable & trustworthy. He had to order a new control panel to fix it, confirmed the price was ok with me before ordering it & we scheduled a second visit for the final repair with the new part as soon as it was delivered. My oven is like new again! After the job was complete he even explained to me why the old control panel had gone bad (so I could possibly prevent the problem in the future). 5 stars all around. Super kind & professional!

We had an excellent experience with Art from ECH Appliance repair…read more The technician arrived on time and quickly diagnosed the problem and explained everything clearly. The repair was completed professionally. The service was courteous, honest and reasonably priced. I would recommend ECH appliance repair to anyone. Richard Harrington

This is the second review I'm writing for Max. I have never written two reviews for any vendor!…read more Max is simply the best. He diagnosed the dishwasher problem in under 5 minutes. Communicated clearly what options we have and the next steps. Ordered the parts and came back to install it as soon as parts arrived. While he was repairing, he provided useful tips for good maintenance of other appliances in our home. Max is valuable asset to ECH and they are lucky to have him. Also, Ariel at the front desk was very cordial and helpful to set up the appointment quickly Overall, strongly recommend ECH for all your appliance repairs! Thank you, Max!

Radu is the nicest, most communicative, affordable repair man I have ever used. After another…read morecompany quoted me triple the amount to replace the drain kit in my washer, I let him know the diagnosis and he was happy to order the parts for me without charging me first to come out and see for himself. He also reached out in a timely manner when the part didn't arrive on-time and rescheduled for the following business day. He showed up on time and was extremely professional. I'll be using him for my home and business from now on

LG Fridge, French door dispenser leak: Looked like an ice…read moremaker repair but was an (internal) fridge coil maintenance need that had stopped the fan. Knowledgeable, fair, profesional and personable. Recommend!

The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

Response was quick online but not experienced with fixing GE Monogram appliances. Ordered and…read morewaited for replacement part, after weeks giving time and texting, eventually they did not bother to inform us they could not fix the problem. $100 out the window and no explanation. Far from being pro, they simply could say sorry, we don't know how to fix it and saved us time.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Armando and his partner did a super smooth installation of a new dish washer. B and B helped me…read moredecide on a make and model and it is very quiet, I'm very pleased.

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance,…read moreand Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! ,

Great work by Vitaliy in performing a quick competent and low priced repair to my LG fridge water…read moresystem. I did a little research and knew what the problem was so shopped the job across several technicians. Vitaliy had a fair price and coupled with his excellent reviews. I chose him. Some of the vendors were hundreds more. You can't go wrong with good guy appliance services, and he apparently fixes not just refrigerators, but all kinds of household appliances . Worth his weight in gold!