We are long time clients of VCA Kootenai, they have our trust and respect. From the moment you…read moremeet the staff you feel that they really care about your family. All of the techs are knowledgeable and efficient, no question is left unanswered. Dr. Rogers has seen our dog Charlie Good Boy throughout his life, he just had surgery as a senior, he is doing very well and everyone was lovely to him! We recommend VCA Kootenai 100%

Amazing veterinarian office. I've been taking our cats & dogs since they first opened so long…read moreago. Doctors have changed over the years. We absolutely love Dr. Johnson, and have been building a relationship with her the past 5 years. They are caring and compassionate. We just lost our Milo this month and they were so patient as we said our goodbyes.

Dr.Ginman saved my Yorkie's life many years ago after spending $20,000+ in Seattle for the vets to…read morenot accurately diagnose her, we transferred her to Dr. Ginman who dx and treated her for months. Years later I can still email him and ask questions if needed. He's truly brilliant, caring and affordable.

This place is amazing. They quickly got our puppy in, he was having an allergic reaction to a…read morespider bite(we think) They had him checked, treated and checked back out to us within an hour. Their check in process due to covid is quick and clear, there's a transfer room you utilize and there's limited contact. Just really appreciated their quick effort and help, made our Turner feel better and his fur family's anxiety go away. :)

I was visiting from out of town and my dog cut her paw. It was bleeding profusely and despite…read morerepeated attempts over several days, I couldn't get it to stop. We needed help quickly, so we drove here hoping they could help ASAP, not knowing what else to do. Everyone here was TOP NOTCH. From the receptionist, vet tech, AND veterinarian. In a crazy turn of events, of course, her foot was not bleeding when we got there. In an abundance of caution, we agreed to wrap her foot to make sure it doesn't start bleeding again, even though there was "nothing to see here". Everything about the experience was absolute five star service and I would highly recommend this practice to anyone needing care for their animals!

We have been with them for 5 years and they don't know any of us or our pets. It is a factory with…read moretheir only interest in making money. I have had several issues, all about how pushy they are with appointments and constantly finding every possible way to charge you, but it never related to my dogs health. This time, they did 5 teeth extractions on my little 9 pound dog. When I called to say she wasn't eating and one side looked swollen, they informed me they couldn't see her and advised we take her to the emergency vet. THEY DO NOT CARE. I have never had a vet in my 50 years of owning pets not want to see the patient that is in their care. I don't blame the vet directly, she probably doesn't even know. It's just the way this horrible business had chosen to conduct themselves. Don't waste your time or money.

VCA, a California-based mega-corporation, came in and bought several veterinary clinics in the area…read morewith River City being one of them. Immediately, the care quality dropped and the prices skyrocketed. What used to be a warm, inviting, place to take our pets, is now a volume-based conveyor belt of greed. I feel for the people who work there as they are byproducts of corporate policies. Do yourself a favor and take your pets elsewhere, literally anywhere else.

I had brought my Bully in because of an intermittent limp to VCA. The Vet basically gave us an hour…read morelong guilt trip- sales pitch about an invasive surgery to "fix" the ligaments in my 1 year old dogs leg. Mind you this is before any MRI or Xray was done. The procedure was 5k+ and the Vet insisted the problem would get worse without medical intervention. Fast forward 2 years later to now and my dog has had no problems and recovered with rest alone. Totally predatory because they could tell w were worried about our best buddy. How can you insist on a surgery on such a young dog with no imaging? Take your pet somewhere else!!! They are money hungry!

So torn on how to rate Prairie. They have always done such a fantastic job with our cat, Ruthie and…read moreour dog, Sadie. We have been so happy with them. This last weekend, I was very disappointed that I could not reach them when it mattered most. My sweet Sadie was diagnosed last Monday, a week ago today, with lymphoma. She was put on prednisone, which needs to be given with food. Friday, we went to the vet to get anti-nausea meds because she was having a hard time eating. By Saturday we could not get her to eat and she was miserable. We ended up in the ER vet because Prairie does not have an on-call person we could even just talk to. So, there we were in an unfamiliar place with a Dr unfamiliar to Sadie and us, having to make the most difficult decision without even the opportunity to speak with our vet. I understand vets can't be open all days, but I do believe someone should be reachable for these horrible situations that don't always occur during business hours. You either care about our fur babies or you don't. That care shouldn't stop on the weekends or only be shown when it's convenient. I'm talking about a phone call here....not an office visit. Nothing is convenient about end-of-life circumstances. So, I guess I'll settle on a "3" for the rating. Day-to-day, fantastic...weekends totally out of reach. Unacceptable in my opinion and they totally failed Sadie when she needed them most.

WISH I COULD GIVE ZERO STARS…read more I was told by their non-anesthesia vet dentist that my dog needs tons of dental work, including 1-3 extractions, and when I got second opinions from 2 extremely reputable veterinarians, NONE of that was true! I almost got scammed into getting paying THOUSANDS of dollars for needless dental work for my dog! Despicable! I will be reporting this to the American Veterinarian Medical Association! I will never go to this clinic ever again! IMPORTANT SIDE NOTE: I had to learn this the hard way, but NO accredited Veterinary association recommends non-anesthesia dental cleanings. Only an anesthesia cleaning can thoroughly clean a pet's mouth and detect all potential issues before they become big issues. Beware of any veterinarian who offers non-anesthesia cleanings!!

We had a wonderful experience with their board and train program. Nick and staff did an amazing job…read morehelping our dog build confidence and work through anxiety, jumping up on people and bad leash behavior . I have noticed an improvement in my dog's comfort level and overall behavior. Nick was very patient with him and took his time training my dog to overcome these behaviors. We can now have people come to our home and not have to worry about him acting out. We're very grateful for all their hard work and would definitely recommend them to anyone looking for a great training program!

my dog loves it there, they take great care of her, she doesn't want to come home. have…read morerecommended it to friends,

I had to bring in my 4-pound Chihuahua, Mini, after she was attacked by a larger dog and suffered a…read moresevere neck injury (about a 6-inch tear). Dr. Annie Bowes and her team were incredibly attentive, compassionate, and efficient. Within about an hour and a half, Mini was stitched up, fitted with a cone, given her medication, and we were on our way home. In such a stressful and scary situation, their calm urgency and genuine care made all the difference. Mini has been recovering well ever since thanks to the excellent treatment she received. I am so grateful for the comfort and confidence they gave me during an emergency. I highly recommend Dr. Bowes and her team -- you can absolutely trust them with the care of your animals, especially when it matters most.

I decided to take my cat in to the vet after my sister said they might be a more affordable…read moreemergency care option. I unfortunately did not read any reviews or ratings before going in but I really wish I had. They didn't offer an in ear temperature gauge and attempted to stick a thermometer in his rectum. After he squirmed she decided she wouldn't be able to get his temperature and didn't try again at all. Even though the $150 exam fee includes all vitals and temperature is pretty important to rule certain things out. Maybe it was a one off incident but it seems like there is much better care out there. I would check all options before resorting to this location.

Terrible. Vets were great even though it was short staffed and felt rushed, BUT the office manager…read moreAmanda and front desk staff completely suck. Tried to get this billing issue handled at the time of appointment / in office but the front desk gal was far from helpful and let me know I would eventually get a call from the "Office Manager", Amanda. When they call to discuss any issue, YOU WILL TALK IN CIRCLES. Amanda started with "what's the issue" even though she had pictures, texts and a full email discussing my issue. She sounds rude, unprofessional, gives off "I'm right, you're wrong" vibes even though they admitted many times it was a miscommunication / misinformation given on their end. I didn't want a full refund, maybe a discount for the lack of communication on pricing SEVERAL times. Nothing to make it right. Just a snobby phone call. Not sure how Amanda is the office manager there let alone "helping other branches" in Seattle Do better girlfriend.

Dr. Emily and assistant Nikki were very helpful and supportive in a difficult situation with my 2…read morekitties and even called to check on them the next day. Office staff were very professional and helpful as well. Highly recommend Legacy.

Superb says it all. They are attentive and respectful…read more Highly knowledgeable and eager to help. They listened to me carefully and provided kindness, professionalism and put my doggo in high regard while honoring me.

Excellent experience with Method K9 My Dog did a full board…read moreand train session with Method K9 and well worth it .They exceeded my expectations .Stephanie helped me to understand why he was having issues. For me that was one of the biggest problem .I have grown up with dogs my whole life. But this dog he gave very little cues , at least not the stereotypical dog signs. They taught him respective space which for a dog of his size he really needed to learn.They socialized him extensively which is something that he very much needed ,lots of exposure. I think the most important thing that I learned is what his cues are and advocating for him. Advocating for an animal is not something that is traditionally taught in my experience .But it should be if you want/expect them to trust you . Things like not allowing strangers to pet them unless they desire it ,and even then only when it's an appropriate time and setting. For instance I don't want strangers touching me Lol makes sense when you think about it. Also I learned the power of making him earn his meal.If I can in the future I will continue with refresher classes. Thank you Stephanie and your whole team !!!

I have two 13year old Cocker Spaniels who I love and adore but they are older and very attached to…read moretheir momma. Usually, I have a regular pet sitter but this time she was not available so since K9 Country Club had been under new management for a while and the reviews were wonderful I decided to give them a try. We dropped in to get a tour and immediately we received a personal tour of the entire facility. We were very impressed! They stayed a week and were very happy and bouncy when I picked them up. K9CC was very accommodating and follow all directions for food and meds. Everything had been clearly labeled by K9CC and I had also requested my babies have a bath before picking them up. Randy, their groomer is excellent! He was very sweet and loving with both my babies and they loved him right back. They looked fluffy and smelled great! They were obviously well cared for and we will definitely return. Teresa Evans

I am writing this review to document my personal experience so other pet owners can make an…read moreinformed decision. My dog, Koa, was boarded at this facility on two occasions: July 3-5 and July 10-14. I cannot determine during which stay he became ill. When I picked him up on July 14, he was noticeably lethargic and not acting like himself. Later that evening, his condition declined rapidly. He became disoriented, was unable to stand to go outside, and his temperature measured 106°F. He was rushed to an emergency veterinary clinic and admitted immediately. Over the next several days, Koa's condition was described as critical. His white blood cell count was dangerously low, he continued to spike high fevers despite continuous fluids and cooling measures, and he required round-the-clock hospitalization. Multiple veterinary teams repeatedly prepared me for the possibility that he might not survive. I was told more than once that his prognosis was very guarded and that we needed to be prepared for the worst. He underwent extensive diagnostic testing, including imaging and a bone marrow biopsy, and ultimately required transfer to Washington State University's Veterinary Teaching Hospital for ICU-level and internal medicine care. He remained hospitalized for nearly a week. The drive to WSU was approximately an hour and a half each way, and I traveled whenever possible just to see him during limited visiting hours, not knowing if each visit might be my last. Despite exhaustive testing, no definitive source of illness was identified. Koa ultimately survived due to aggressive medical intervention, including prolonged steroid therapy and the advanced care provided by the critical care and internal medicine teams at Washington State University. His total medical expenses exceeded $12,000. The owner of the boarding facility was contacted on the morning of July 15 by my boyfriend to inform her of the situation and to ask whether any other dogs had been ill during that timeframe, as this information could have assisted with veterinary diagnostics. Although I am the legal owner of the dog and the individual listed on all veterinary and boarding paperwork, the facility owner never contacted me directly by phone or email. I would have expected direct communication with the registered owner during a medical emergency of this severity. To this day, she has never reached out to me personally. Koa survived, but his recovery was long and difficult. He required months of steroid therapy with significant side effects, including excessive thirst, increased urination, and loss of bladder control--none of which he had experienced previously. Initial attempts to taper him off steroids resulted in serious complications requiring further medical intervention. He ultimately required additional long-term medication and ongoing veterinary monitoring. The emotional distress of nearly losing a family member after trusting a facility to care for him is something I would not wish on anyone. Beyond the medical crisis itself, the lack of direct communication with me as the registered owner was particularly difficult. I am not making claims of legal fault or causation. I am sharing my experience. Pets are family, and facilities entrusted with their care carry a significant responsibility. I strongly encourage anyone considering boarding here to ask detailed questions about illness monitoring, emergency response procedures, and communication expectations. I sincerely hope others take the time to think carefully before entrusting their animals to this boarding facility.