I am a repeat customer who had good service in the past at this place but something changed and…read morethis time they really did me wrong! I took my car in because it kept overheating. The mechanic said no problem he would take care of me. They called to say I was good to go-they had to replace 2 leaky radiator hoses & charged me almost $400. The following day my car overheated and blew fluid all over in the post office parking lot. I called to tell them the situation. The problem wasn't fixed & unfortunately I needed to tow it back to them, because I don't dare drive it even tho I was right across the street. The receptionist said "don't bother because the mechanic said he doesn't want to take in any old cars anymore". Really?! they never told me that before, they said they fixed it, and they really hung me out to dry! The very least they could have done is give me my money back for the work that wasn't done, if they didn't want to fix my car! Color me disappointed. I guess they're just another business that doesn't care about the quality of their work or taking care of their customers. Buyer beware.

My first and last time going to a mechanic I didn't trust. Overpriced and tried to get me to…read morereplace something that didn't need to be replaced. I went to White Knoll automotive because they were close and I didn't have much time to go to my normal mechanic. They tried to charge me $750 to get my brakes and rotors replaced and said I needed 3 new tire sensors ( $150 ea ) when I know only 1 was bad cause I just recently had a tire replaced. Decided to take my car somewhere else

They were very nice to deal with. I was able to schedule an appointment for the same day. They also…read moreappeared honest in their recommendations and explanations. I would consider them again.

Amazing staff! Phenomenal prices! Top notch customer service and quality repairs. Honest family…read moreowned repair facility . Will always choose Automotive Experts!

My car had a fan blade go through the radiator. The exhaust system went out on our other car at the…read moresame time. Brian told us they were booked for several days but to have my car towed there anyway because they might be able to get to it sooner. It was done sooner and less expensive than I expected. Another shop was recommended to repair the exhaust system because the repairs could be done for less than it would cost at Andrews. EXCELLENT CUSTOMER SERVICE!

I only take our vehicles to Andrews Auto Service. Dependable, reasonable and professional.read more

I was a repeat customer until recently. The so-called owner was very arrogant, unprofessional, and…read moredownright nasty. He didn't like the fact that I questioned him about new charges I was told I would have to pay for looking into the original issue I brought my vehicle in for just a couple of days prior. I said to him that I had just paid almost $1700 for looking into this issue along with repairs for other services the diagnostic revealed needed to be done and I didn't understand why I had to pay again and the original issue was never resolved. I am sure the average person would question paying additional money but I guess I'm not average because it insulted him. I understand if I needed to pay additional money for parts or the labor for actually getting the issue fix, but I was asked to pay for the tech to look into the same issue I just paid him to look into a few days prior. In fact, the same day I went to pick up my car, I had to turn around before I got home and bring it back for the same issue. After immediately bringing it back the technician (Shaun who was very nice and helpful) stated he would need more time to look into it and to bring it back the next week because they are closed on weekends. Well after I brought it back on Monday of the next week, I questioned Mr. Owner, (Alex ) and he sat erect in his chair and with a raised tone of voice began to read very aggressively from the computer in front of him spewing a list of services that had been done on my car saying none of them had anything to do with what I was currently there for. He stated that he didn't appreciate my insinuating his business did something wrong and that I needed to leave! I said to him I understood what he was saying but I didn't appreciate his delivery and his business may not have a successful future if he speaks to customers in this manner. He became indignant and stated "he didn't need my business and that he had several successful businesses and as the owner he could do and say anything he wants to and there's the door you can leave !" I want Alex to know that my business/$1600 may not mean anything to him but it was a huge sacrifice for me to pay and if future customers are treated in such a way, those dollars or lack of dollars add up and customer retention can make or break a business. So now I am out of lots of money and still can't see to drive after dark because of an electrical issue causing my headlight bulbs to blow out has not been fixed. So I would think twice about taking your vehicle here or you may end up spending lots of money and then told you aren't valued as a customer and to get out of the establishment like I was told to.

Avoid these SCAM artists at all costs. I purchased a vehicle from them that the entire time the…read moreperson selling it"Zeke" talked up how the entire engine was rebuilt and done 100% correctly. We paid cash for the vehicle and it didnt even last the 30 days of the temp tag. Having moved 2 hrs out of columbia I had to wait till I could have the vehicle diagnosed and show them that the problem was from the faulty engine rebuild. Their solution to doing crappy work was to offer to fix it for another 2500$. There is no way I would pay the same person that did it wrong the first time to do it again for more money! RUN to ANY other mechanic to have your car worked on, they cant even stand behind their work

Fast, professional, and no upselling. In and out for an oil change quicker than expected. Staff was…read morefriendly and explained everything clearly. Will be back.

Shame on us for being naive. Shame on you for unethical practice…read more We have been using the auto shop for oil changes and repairs for years. Started noticing that every time we had something done (even an oil change) there ended up being something else (usually expensive) needed shortly there after. Ask for an evaluation for an issue, charged for evaluation and issue worsens? Final straw, after an oil change, oil leaking and causing major repairs ($1000+) needed to be done. And then issue not even resolved? Bad gasket? I think not. Bad practices? I think so. Don't be tempted by the coupons. Not to be trusted. We have learned our lesson. It was expensive. And hassle-filled.

My partner caught a flat tire not too far from the shop and decided to go there to have it repaired…read moreupon entry. She knew that it would be a place that I would absolutely love so I went back a few weeks later and had my tire repaired! Customer service is absolutely amazing! upon entering, it is a plant oasis. Just my vibe! Exceptionally clean and smells delightful! They even have a coffee bar !!!! service was done quick and speedy and to say I would definitely be back thank you!

I'd still give Minnie's 5 stars because they care enough about the experience you have there while…read morethey take care of your car and you by default. They hands down are extremely empathetic and caring. My second visit happened bc I had a check engine light come on in my 2013 Prius V. Took it to Minnie's bc I was so impressed w the first visit which was just a basic oil change. This was on a Monday and they were booked til Friday so I set the appointment and came back later. They did a full inspection and determined the issue was a failing coolant pump on the electric side. They said they found no leaks etc.They detailed what the issue was and what the fix was. I'm definitely impressed w how they break down what they do into digestible bite sized bits for non-car folks. They offered I could pick up the car and pay the diagnostic/inspection fee of $50. Said they didn't have the high voltage equipment to work on the car and advised go to a specialist. Lucky for me I do have one ( Woodards in Florence, I just moved here from there. ). They work on hybrids and electric so I took it there. The only grip I'd have is that I did ask if Minnie's handles hybrids. I believe I was told yes and the person ( the owner ) stated they drive a hybrid Camery. Maybe I should have said "work on the electric side of hybrids bc I could have dropped it at Woodards 60 miles away but I'd rather pump money into a reliable, friendly place. Not sure I'll be back. I'd still highly recommend if you drive an ice car tho. The staff and ambiance of the place cannot be beat.

This team is fantastic. Always helpful, always honest. They can figure it out and they can fix it.read more

Great service from experienced Volkswagen mechanics. Imports Plus solves problems that other shops…read morecannot. Number 1 in my book. Great shop and friendly customer service who helped me update my 20-year old Volkswagen to manufacturer performance. Excellent value!

Everything was great from start to finish! I was given two estimates with options for the new tires…read moreI needed, annd was anble to come in next day to get them put on, once I approved the estimate. I arrived for my appointment and they started on time and finished more quickly than they had predicted when I made the appointment. Waiting room was clean and comfortable, I even got a delicious coffee while I waited and worked on their free WiFi

I have been taking my Corolla here since Jan 2024. I really love them! I believe them to be…read morehonest. They have always gotten my vehicle back to me when promised. The inspection reports they send to my phone are always clear and have photos to show me what they're talking about. I have taken my car here for oil changes, tire rotations, flat tires, problems with the fuel tank vapor line (mice chewed a hole in it), new tire pressure sensors (my car has over 240K miles on it), cooling system service, new brakes, and gotten the A/C fixed. I have never felt that they were ripping me off. They've never tried to get me to have something done that I really didn't need. I am very happy with them. Highly recommend.