1. North Star Diagnostics Imaging

    1. North Star Diagnostics Imaging

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    Fort Worth, TX

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    North Star Diagnostics Imaging

    4.5 (2 reviews)

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    9 months ago

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    3 months ago

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    Envision Imaging - North Fort Worth

    Envision Imaging - North Fort Worth

    3.7(41 reviews)
    1.6 miFar North

    Friendly front desk staff Not a long wait…read moreFriendly, professional XR tech Facility is clean and peaceful

    Every time I go to Envision, I am haunted by the 'check in online' constantly until you do it and…read more'arrive 15 minutes early to 'check-in'. Well, I have two problems with this. 1) Filling out these forms online before your visit is already checking in. It says it right there. And of course, you can't do it just once. You have to do it, otherwise you're pounded with text reminders until you do and then you have to do it again a day before your visit. Like we have nothing else to do other than go through the check in process THREE TIMES, twice online and once at the facility. 2) Arrive 15 minutes before you appointment, well, I have a life, not much of one but it's mine. My time is important, just as important as anyone at Envision. If you want me to arrive 15 minutes early, make my appointment for 3:45 instead of 4pm. You're wasting my time with all of these 'check-ins' and as I said, my time is important to me. This policy is so 'strict' that arriving two minutes late at one appointment on the Oak Park facility due to traffic, they had me wait for 35 minutes before an office employee told me they'll be taking me in 15 minutes and 'sorry for the delay' for a CT scan that literally took 2 minutes at a different Envision. It took me longer to take all my metal off and put it back on than the scan did. When I complained, the woman told me I could talk to her manager and I told her, 'No, you can tell her. I don't repeat myself and it's just wasting even more of my time' I walked out and swore I'd never go back to that location. They were taking people that arrived AFTER me for more than a half hour because I was late by two minutes due to traffic. But this isn't the only problem location. ALL of them are like this. It's like a cult 'complete the check in forms online, do it again and arrive 15 minutes before your appointment to check in' and over and over and over again. And if you don't adhere to their policy, they make you wait. I will NOT arrive 15 minutes before my appointment. I will do my best to arrive AT my appointment time. Envision does not respect their clients and their time. In the future I will do anything I can to NOT go to an Envision center because of these two points. They must have gotten sick of getting complaints like this because there is literally NO WAY to make a complaint via email on their website. The only way I found was to put in a 'testimonial' on their site and I'm 100% sure this complaint will not be posted on their testimonials page but hopefully someone will see it and make a change, but I doubt it.

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    Envision Imaging - North Fort Worth - Waiting room

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    Envision Imaging - North Fort Worth
    Envision Imaging - North Fort Worth - Front desk

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    Baylor Scott & White Emergency Hospital - Keller

    Baylor Scott & White Emergency Hospital - Keller

    2.4(67 reviews)
    2.2 mi

    I cannot say enough good things about the experience that I just had with my Mom. Between the staff…read moreand my Moms doctor I knew they had my Moms best interest at heart. They were very thorough and kept digging... the doctor was by far one of the most compassionate people I have met in a long time let alone a doctor. He was checking up on Mom often making sure her pain was at bay and even brought her ice chips. The staff was sweet and attentive always letting us know what was going on and never leaving us waiting. I was so worried taking her there because of some of the reviews but at no time did I feel uncomfortable or that the care she was receiving wasn't too notch. Thanks again for taking our worries about going to the ER right now and putting them to rest so we could worry about my Moms pain and getting her well again.

    Wow. My experience here was the worst I've ever had. My son was hemorrhaging post tonsillectomy…read more(throwing up blood, etc), and I was told BY THE DOCTOR "there's nothing we can do". What? This is a facility meant to treat EMERGENCIES. Luckily they got in contact with Cooks and figured out that, surprise, there was actually something that can help stop this type of bleed (which is a well known treatment). What utter incompetence. Children are people too. One would think you'd be able to count on an ER in a suburban area for reasonable help. The only two bright sides was the man who drew my son's blood for testing and the woman at check in. Im thankful my son is now fine and recovering (thank you cooks children) but people should be able to count on the nearest ER for support, but that doesn't seem to be the case. Do better for community you serve.

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    Baylor Scott & White Emergency Hospital - Keller
    Baylor Scott & White Emergency Hospital - Keller
    Baylor Scott & White Emergency Hospital - Keller

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    North Star Diagnostics Imaging - diagnosticimaging - Updated July 2026

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