Scheduled a appt to test drive a vehicle with a sales rep the night before. I was running a few minutes late. As a courtesy called and a rep indicated this person was off today. The car also has been sold. No one bothered to tell me. Wasted me time. A few days later got a message that the car is now available and see if I wanted to schedule a test drive. You definitely lost a customer. read more

I'm extremely pleased with the level of customer service at North State Auto. This was by far my best car buying experience from start to finish, and didn't take very long compared to my experiences elsewhere in the past. Everyone was very straight forward, not pushy, easy to talk to and work with. I am terrible at remembering names but the sales person and finance manager were really polite, kind and professional. I would recommend shopping here especially if you see something you like, in my case it was a C450 AMG. read more

Time for some new wheels! This place has something for everyone! Customer service is very kind and attentive. I'll back some day for a Maserati! read more

After weeks of searching around for the perfect M3 with all the options and color combinations i wanted, i finally thought i found *the* one at North State ... 350 miles from where i live. I reluctantly called them to inquire about the ad i saw for the M3. Masood over at NSA took it upon himself to text me from his personal cell phone throughout the day and sent me every single request (from specific pictures and video) about the car i had requested for. They also gave me an estimate of what they would give me for my trade, based on pictures i had sent them. They ended up giving me more than any other dealer i had spoken to, to be able to put on top of my down payment---and guaranteed me the offer was good and i wouldnt need to be skeptical. The next day when I made the trip from LA, the car was sitting there waiting for me---and immediately fell in love. Took her for a spin and that sealed the deal. Tim and David in finance are both very personable and all the paperwork was ready to go. The interest, price of car, monthly payment, and the down payment was just as we had discussed over the phone, and they even ended up giving me MORE for my trade than they had guaranteed. Needless to say, I drove the M3 home that night. I never expected to write a yelp review on a car dealership...because dealerships are nothing to write home about ... ever. but there's always an exception to every rule. thanks guys, for making it so easy to drive off in my dream car....and for the full tank of gas to get me back to LA. read more

North State Auto - Masood, quite possibly the coolest salesman in Norcal. - Car Dealers Near Me - Walnut Creek, California

Ok I normally don't do reviews but these guys defiantly deserve a GREAT review and my time to write one up..... First thing this dealership is a very relax and none pushy place so if you're looking for a place that's going to kiss you're A$$ and only see $$$ as you walk into their lot you're in the wrong place...These guy's care about their customers and truly want your business. I want to compliment every excellent employee at North State Auto, Tim Bunyad, Chris Miranda, Hooman Khalili, Massood Safi and anyone I have missed. The whole team went to great lengths to help me choose and get a great deal on my wife's mother's day gift of a 2006 BMW 330i. I have always received quality service from the team at North State Auto even when small problems have come up they have never told me (NO) or (We Can't) they are always looking for ways to help out or get the job done and make their customer (Me) happy. They truly appreciated my business and were willing to help out in making my wife's surprise a great one. The guys detailed the car for me and delivered it to my work (You Guys F In Rock). She loves the car and is very happy with her new BMW as for me I'm very happy with the service, price and the fact that every time I've gone to the dealership the guys remember me and check to see if everything is ok. Such service builds great working relationships. I will bring and recommend all my feature car buying needs to the team of North State Auto and hope you do as well. Thanks Guys ....Malvado out read more

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This is definitely the best dealership we've gone to that actually have word when they say they'll help you get what you want. We went in wanting to purchase a grand sport corvette, Tim and David did almost everything to help us for almost 2 weeks till we finally got a good deal and were able to purchase it. We did have a small issue with the car and they went ahead and helped us with it which was wonderful for them to have done that. All in all, I would recommend this place to anyone who wants a luxury car at a affordable price. read more

North State Auto - Car Dealers Near Me - Walnut Creek, California

Submitted an online request for an e price quote as well as requested to be contacted regarding my trade in. I received no phone call and not even an email. Terrible customer service if you can even call it that. read more

This is hands down the best dealership around.. Me and my family have purchased over 50 cars from North State Auto. Chris Tim and David are family friendly professional and beyond fair. read more

Huge THANK YOU to everyone at North State auto!! They have wonderful customer service! They were able to provide me with assistance and every option I needed to purchasing the right car! Not only did I get the car I wanted but at the best price! Definitely recommended to anyone looking for a legitimate Dealership!!! read more

North State Auto - Car Dealers Near Me - Walnut Creek, California

I consigned my bmw X7 with them and had an excellent experience. The owner, Christopher, is very professional, honest, and helpful. Even with the current used car market being so unstable he was able to sell my vehicle in a reasonable amount of time with no headache. I highly recommend this dealership. read more

Had a pleasant experience purchasing a used Audi S4 from North State Auto. I was a bit worried about the quality of the cars when I saw some of the other reviews here, and was skeptical when I drove out to check out this car that mysteriously went down in price. When I got to the dealer, the lot was smaller than I was expecting, but the interior felt very upscale. I was greeted by Masood, who I had previously had an email and phone conversation with. He got the car for me, and was incredibly friendly and professional. We went inside to talk business; I asked about warranty information and what they'd value my car at. They gave me all the details and I was happy with what I heard. They offered less than what CarMax offered me, and when telling them this, they said I could always trade it in there and come back for the Audi. When we went into details regarding financing, and the possibility of trading in my car, Masood helped fight for me to get me close to what I wanted for my car. I ended up signing the papers with David, who was extremely helpful in explaining the paperwork, along with further explaining the process after the sale when I emailed him a few weeks later. All in all, if you can afford an upscale used car, I would recommend checking out North State Auto's inventory. read more

They had a couple of cars that I was looking for. I inquired online about the OTD price. They followed up with me via text and wanted to know when I could come in and see the car. I let them know I would be there on Sunday and said I was on the way. Ray is the person who had been texting me and he had the car pulled out and ready for me to test drive when I got there. I took it for a spin. Came back to look at the other car and I liked the 1st one. So we went inside to go over the purchase. I am an all-cash buyer so this was really easy. I was in and out in less than an hour. Ray was great! Will definitely be coming back here again in the future. read more

What can I say I had again another AMAZING experience at North a State Auto! I may be young but I love cars and can't seem to keep one for more than 3 years, north state is the only place I will go for my cars! I was looking to switch out my 2011 335is that I bought from North state about 2 years ago to a M4..I saw online they had 3 beautiful M4s for a great price..I live in SF so I made the trip Sunday morning. My entire family buys cars from north state and we not only recommend north state but Masood! Man he knows his stuff about cars! He was educated about each and every car..I test drove two types of M4s and Masood was the best car salesman I've ever had! 3 hours later I walked out with a beautiful M4 thank you Masood and North State Auto for always taking care of us! read more

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I had a really great experience purchasing my Audi here. I mentioned my interest through one of their listings on another site and was immediately contacted by Regina, who was extremely helpful throughout the whole process. After taking the trip to Walnut Creek, from San Francisco, I was greeted by Chris who was well informed on the car I was looking at and reassured me that everything was up to standard and the dealership had taken extra care to ensure the quality of the vehicle. As this was my first used car purchase, I wanted a PPI for the peace of mind, after reading multiple horror stories online. Both Regina & Chris were extremely accommodating and offered help and advice during the inspection process. After the local inspection, the results were excellent, there were no issues with the car aside from a minor issue with the AC sensor. A few days later, I sat down and signed the paper work for purchase. I had my doubts as everything seemed too good to be true but I can honestly say, I would recommend this to anyone looking to buy a luxury vehicle & I'll probably be back to buy my second or third vehicle in the future!! read more

North State Auto - Car Dealers Near Me - Walnut Creek, California

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Save your money and credit score and go elsewhere! Their finance manager, David, had gone over my credit score and informed me I was a Tier 1 customer and so they could definitely work on a deal with me, especially with a hefty down payment of $5K. After a few, back-and-forth phone calls, he asked if I could come up on the down an extra $1K for a total of $6K, so I agreed. My budget was $700.00 MAX on the monthly payment, especially since I had the insurance payment to consider. He said that was totally fine and he'd be able to get me approved...this was Friday, late afternoon, 9-14-18. Saturday morning, I get a text from him saying that the owner, Tim, would be in the office that morning and to come on down to work on the final deal. I was approved and now it was just a matter of negotiating the price, but that my payment could be met. I was interested in the 2013 Porsche 911 that has now been sitting on their lot for 53 days (according to CarGurus); [and will probably continue to do so]. I had previously test drove the vehicle with Mike 2 weeks prior, so I already knew what the vehicle was like, but just wanted my fiance to experience it. We get back from the test drive and I notice that the car had a burnt oil smell, as did she, and I mentioned it to Mike, but he said it was nothing to worry about and that the vehicle had been looked over by their mechanics and besides, all of their vehicles come with a 90 day/3000 mile powertrain only warranty. Hmm...I let it slide and then went in to meet with the boss, Tim. He starts his spiel with the whole Porsche driving experience and I honestly tuned out most of what he was saying and waited for the right time to politely cut to the chase. He informs me that given my now Tier 2 credit score, the best he could do on the vehicle was $756.00 per month with a now, down payment of $7K! I let him know what David had told me and why was it that now that I'm there in person, the amount changed??? For $56 less dollars a month, they lost an already qualified customer with a more than decent down payment, and I'm sure they probably weren't too worried about it because they had another couple there wanting to see this same vehicle. I continued my search and found a similar car for thousands less than what they're asking, meanwhile the 2013 Porsche 911 still sits on their lot. My advice: Save your time and money and go elsewhere. I was really hoping this would be a good experience, but turned out to be the contrary. read more

Did not actually buy a car here but they have beautiful exotics decent prices and they know there cars very polite and informative

I typically don't trust used car salesmen. It took me six months to find my last car I bought, and i put that guy through the ringer. It was worth it, my car got me through everything. That was my baby. I only gave her up cause she was totaled by someone who apparently can't drive next to parked cars. Im a stickler about cars. So pay attention to what im writing. This time, I had my other half rushing the sale through which only frustrated me even more. They were closing and I didn't get a chance to do half of what I wanted to. Tim saw how skeptical and worried I was. Of course he comforted any questions I had, he's a salesmen. But I got to give it to them, I can tell they care about their customers. He told me to bring the car back and they would answer any questions. This gave me time to check the car out. I noticed something was wrong with my visor, so I addressed it to Chris. I expressed I wasn't really concerned about it at the time but a couple of weeks past and the vanity light stopped working. I came back and told Tim. Pay attention, this was two different people I was speaking to about the issue. Due to MY inconsistent schedule it took some time but It was fixed. They called me about my registration, apologized and told me I had to bring my car in. I went to get my car smogged, there was some miscommunication and they asked me how was i paying for it. I called Tim, and it was taken care of it. No going back and forth. Initially when I bought the car, Chris told me something about my oil change. At the time, I was half way listening. When it came time for it to be done, I brought it up to Chris. I was being honest but I had minimal information on what he told me cause I wasn't paying attention. I dropped off the car to the service department (unfortunately I don't know the gentleman's name but he is always nice and answers any questions I have) and it was taken care of. Again, No going back and forth. Overall, any questions I have asked, Tim has promptly addressed. Any concerns I have had, Chris has followed through. Service department is always cool. Any phone calls I receive from their staff is always pleasant. I bought a car, unfortunately when dealing with cars you don't know when its going to have issues. I focus on how those issues are resolved. Of course im still observing North state Auto, but I'm happy I bought my car from them. I would definitely recommend them! read more

I drove out to Walnut Creek to take a look at a 2009 Audi S5. I have been casually looking for a car for a few months and have seen that they've had this car for a few months listed on various websites. I am now ready to buy so I decided to check it out. The ad described the car as in perfect condition. I arrive and start walking around the car. The rear bumper had numerous scratches and scuffs on it. The left rear quarter panel had a deep 6" long scratch that had been (poorly) touched up. The front right quarter panel had a dime-sized dent in it. Despite all of this, I decided I should at least drive it because if I really loved the car, these things could be worked out. I get approached by someone who just says "Yeah, what's up?" I ask if I can take a look at the interior of the Audi S5. He opens up the car for me and the interior seems fairly clean. I ask if I can test drive it. He said that this car was part of their "high performance" collection and that they'd have to run my credit before they would allow for a test drive. Keep in mind that this car is not the fastest nor is it even close to the most expensive car on the lot. I let him know that I would not require financing through them and do not want my credit being run because every run lowers my score. I also told him that I was not going to consider buying a car that I wasn't allowed to test drive. He just shrugged and said "sorry bro!" Overall, this was a huge waste of time for what turned out to be a car that was not "perfect" as described in the ad. I have always been suspicious of 3rd party dealers and now I have an experience to back up my suspicion. read more

I've been through my fair share of dealerships (I've helped quite a few friends buy their cars) and I've never been more impressed with a dealership. From the moment Omid stepped up to us in his fuchsia colored shirt, I could tell that we were talking to a non-commissioned, no pressure, knowledgeable salesperson. I could never have imagined so much openness and honesty from a car salesman... I had the opportunity to speak with one of their owners and his philosophy that "Buying a car shouldn't just be about being happy with your car, it should be a satisfying experience" is more than just a saying... he believes it and it shows in every aspect of the business. I've never liked dealerships but won't hesitate to do business with these guys again. read more

Descent customer service Cars do not have quality as they make it seem Second hand cars from auction or wholesale Not worth I will never step my foot in this place again Bought a 335i Fooled me with nice wheels and looks But the car had nothing but problems From day one read more

Tim and Massoud were great to work with. Massoud gave me great advice concerning the vehicle that I was buying. Tim also gave great guidance regarding my choices for financing and extended warranty. Most impressive was how Tim stands behind the quality of his cars after they leave the lot. I highly recommend North State Auto. read more

North State Auto - Car Dealers Near Me - Walnut Creek, California

I bought 3 cars from them and all 3 times they have exceeded my expectations! Hands down, customer service is THE best I've ever experienced in over all service! Tim (along with the crew) is honest and trustworthy. He's not a shark trying to sell lemons! They offer a 3 month warranty and they go out of their way to reassure satisfaction! I didn't feel like driving to 25 miles from home to their business so they sent a messenger to our home to bring us our paperwork for signing! The best dealership in the bay and the only dealership I will ever step foot on when buying/trading in a car! Definitely recommend this place to all family, friends and acquaintances! THANK YOU North State Auto!!!! read more

This has nothing to do with the salesman Mo or the car that I bought. This has to do with the fact that I've been waiting more than three weeks now for NorthStateAuto to refund me. I traded in my car and they shorted me on the balance. After several emails and empty promises I still haven't received what was mine to begin with. The last excuse that was given to me was that they were waiting for the title from the bank which has nothing to do with me. read more

Thanks to the guys at North State. I was looking for a newer Dodge Charger RT. They came thru and put me in the car I wanted a 2015 Dodge Charger RT it has all the options I wanted in a car . I suggest if anybody looking for a car stop by check it out if they don't have it they will find it for you . read more

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You never feel uncomfortable with the people at North State Auto. It was the best car purchasing experience that I have ever had and I would recommend it to all my friends and family. Women, I know that buying a car can be nerve wrecking but everyone at North State Auto is there to make your car purchase experience a positive one. They are honest, accommodating and willing to work with you on all fronts. Thanks guys! read more

This is definitely a no pressure type of environment. There was noone hovering over you. Omid worked very hard at getting the car I wanted my Lexus IS250. He worked very hard with Tim the financing manager. They are a small family owned business and it shows. They are all about the customer. Very friendly and low keyed. They are always available if you have any questions about anything. I highly recommened this dealership to my family and friends. read more

I got a great deal on a great car, special thanks to Hunter and Tim! Very nice people and a pleasure to do business with! No pressure, understood my concerns, and made this deal happen!! I will recommend them and I would definitely buy another car from them! Thank you! Bill 2014 corvette read more

Amazing staff, great deals on cars. Chris makes the car buying experience easy with no stress at all. I have bought 4 cars from North State, I will never buy a car anywhere else. read more

I bought my 2015 BMW M4 from here about 2 months ago. Silverstone interior on silverstone exterior. Massoud and David helped me with the whole process. Great customer service and they have a great selection of cars! They were able to get me such a sweet deal! Thank you North State Auto. I am loving my M4. read more

North State Auto - So happy with my purchase! 2015 BMW M4 - Car Dealers Near Me - Walnut Creek, California

Awesome guys to work with! No pressure to buy, Insightful and Honest. My wife and I left with a full stomach, a smile and a New to us E350 Sports Wagon. Thank you Massod and Chris for your Help! This was hands down the best car buying experience we have encountered. read more

Had been looking for a clean black/black 3 series BMW Sport Wagon. We saw online that they had one, and cruised over to take a look. It was immaculate, and priced right. They let me and my wife take it for a test drive -- alone -- without hassling us with drivers licenses, etc. They were not pushy at all, and the sale went down smoothly. The other good thing about them is that they have a "full service" facility to service your car, and that makes it easy if anything needs repairing within the first 90 days. They are also able to honor an extended warranty if you have one. All the cars on their lot are primo, and the sales guys are really nice and easy to deal with -- not at all pushy. They know their cars are clean and well priced, and will sell quickly if you don't buy it. I only rated them 4 stars, since it hasn't been long enough to see how the car hold up. read more

It's no wonder these guys are rated 5 stars, they truly are the best! After being told at a local BMW dealership that I had no chance whatsoever of finding an extremely rare 335xi coupe with a unique color combination, I pretty much gave up the search for a couple of years. Then, quite randomly, I stumbled across the exact car I had been looking for for years on Craigslist through North State Auto and at a very reasonable price. I instantly called them and told them to hold the car for me and that, if everything was in good order, I would take ownership the next day. Here's where they actually shine the most, aside from the insane selection of exotic cars, in their customer service. I was greeted warmly, treated extremely fairly and with the utmost respect, and was granted numerous requests before I took ownership of the car. They worked with my, at the time, not so stellar credit and got me an unbelievable payment for my absolute dream car. Of note, Tim Bunyad is one of the most upstanding business men I have met in any negotiation, though "negotiation" may not be the best word as it felt as though I was talking cars and signing paperwork with good friends. As it turns out, I will be leaving the country for an extended period of time and have to sell my beloved car. I was going to try and sell it myself but I thought, "What the hell, let me go see Tim", against most of my friend's advice, "A broker will give you nothing for it! To which I replied, "you don't know these guys!" Tim saved my a$$ last minute and agreed to take the car of my hands with no loss on my part. I will definitely be back to buy my next car from them. read more

Quick update: So I DID get the 2008 BMW 650i convertible! They contacted me the next day and made it happen with what I offered! This is truly a world class dealership. In addition to the great pricing, feels like everyone who are there wants to be there, not because they have to be there which makes a world of difference. The low pressure approach is also much appreciated! Thanks all, from Sales, to Finance, to Owner(s)/Partners. You guys got it right by my book. I will definitely refer my friends that are looking your way! Thanks all read more

So I went here just looking at a BMW X3 this past weekend. It was on my walk around the neighborhood and I keep an eye on the new cars that come through the lots here (usually just to look). Well the sales guys who approached me was laid back let me ask a bunch of questions, hop in the car with my dog and just really check it out. He was honest when I asked him things he didn't know and even some things we found out together while looking through the features (they had literally received the car that morning on the lot). I told him I would think about the car and come back in the afternoon for a test drive (again no real intention of buying the car). He said sure and to swing on by (absolutely no pressure). I came back like I said and took it for a drive, it was exactly what he said it was, I even expressed interest in other cars and he gave me an honest plus and minus on all of them. Well the price was right, the finance guys here were amazing, they took my trade in for a great price and got me a great APR. When they told me what they could do I honestly had to tell them there was no reason for me not to do it. They literally addressed any and every concern I would have in a very straight forward no pressure way. I actually asked them if this was really it? Could it just be that easy? They said sure now its just up to you. This hands down has been the best experience and service I have had in buying a car. The prices are fair, and they listen to their customers. I will be coming back here for all my future purchases. Thanks North State Auto! read more

We came to northstate to look at a 535i and went home with 2 cars! Here's why: 1. Mosud who helped us was very professional. He was patient and wasn't pushy. He was a pleasure to deal with. 2. Selection of cars are fantastic. Top notch and good quality. 3. Top value for trade ins. I was able to trade in my M3 for two 2013 bmws - yes what a deal! 4. Tim Bunyad - honest and 100% reasonable business owner. Follow up and customer service is next to none. Tim even offered me a "loaner" because one of the vehicles I bought needed to be detailed. He was patient during negotiations. 5. No "dealership" tactics and will put their best forward on initial offer- saves tons of time. Overall, 5 star on my books. Keep it up Northstate! Highly recommended. read more

Awesome awesome experience. They have the nicest cars at or below selling value. I found my beautiful Tesla there and they helped me along every step of the way. Tim and Chris are very genuine guys and continued to help me even after my purchase. When my car went in for the rotor replacement they got the brakes for me as well even though they weren't required. While my services were being done they put me in a vehicle so I could get some work done myself. This will definitely be my go to dealership for honest sales and above average customer service. Highly recommend. read more

They were very professional and caring and supportive. We weren't able to get the price down to were I needed it to be, but they tried and I appreciate the effort. I will always check there first before I go somewhere else. read more

Let me start by saying, by being a return customer, I wish I could give two 5 star reviews or a 10 star review with the excellent service this entire crew at North State Auto conducts. My fiancé and I first purchased a car back in August 2014, and even with having new credit history and repaired credit, they were able to get the deal done for us. We purchased a two door roadster. Now close to a year and a half later, we need to upgrade to a bigger family car. The service we go the second time was even better! We received superb service again while we were trying to figure out what car would fit our needs and wants. They got us in a loan that was what we needed. Thank you to David and Hooman! Once our lease is up for our suv, we will definitely be back to purchase our 3rd car from this dealership! Richard and Kay PS we love our new car :) read more

The time spent at north state auto was a great experience ... the salesman, Martin was patient , friendly , professional and overall had an excellent customer service. Martin spent over 7 hours with us and was never pushy whatsoever. Martin was a great help in deciding to trade our car and get a new one. So Martin put us in a BMW after trading our car . However we are still in the process of now getting into a full size vehicle but we are positive that everything will turn out fair being that Tim is working toward this success making the commitment to put us into the s550 of our dream car, also very professional and seems he is always willing to accommodate and give the customer it's best experience! Myself and family is looking forward to the outcome that Tim will be bringing to the table... keep you posted :) Calvin, Nohemy. read more

Bought a Jaguar from here, and got great service from Thomas. All the staff there are very friendly and knowledgeable. They gave us our space to look and check out the car but were always near by for any questions or concerns. Tim, Regina, and Thomas were all their to help us. I would recommend this dealer to anyone looking for a used luxury car. read more