They were very professional and caring and supportive. We weren't able to get the price down to were I needed it to be, but they tried and I appreciate the effort. I will always check there first before I go somewhere else. read more

they never return your call ! a poor way to run a business ! our city deserves brtter then this !

The time spent at north state auto was a great experience ... the salesman, Martin was patient , friendly , professional and overall had an excellent customer service. Martin spent over 7 hours with us and was never pushy whatsoever. Martin was a great help in deciding to trade our car and get a new one. So Martin put us in a BMW after trading our car . However we are still in the process of now getting into a full size vehicle but we are positive that everything will turn out fair being that Tim is working toward this success making the commitment to put us into the s550 of our dream car, also very professional and seems he is always willing to accommodate and give the customer it's best experience! Myself and family is looking forward to the outcome that Tim will be bringing to the table... keep you posted :) Calvin, Nohemy. read more

This dealer can't work with Patelco credit union due to a dispute according to sales manager Robbie. Petty if you ask me I was ready to purchase a vehicle but they insisted I go through another lender but business is business this is why you don't buy from independent dealers. read more

Recently bought a BMW from them and the car was in excellent mechanical condition and verified with a pre-purchase exam. Pricing was extremely fair and I felt that they did the best to properly value my trade in as well. I would definitely recommend looking for a used car from them. Only thing to note is that if they promise to do work on the due bill, they will try to get it done, but (in my experience) the level of customer service goes down slightly after you purchase the car. Nothing major to worry about but just good to note. read more

Bought a Jaguar from here, and got great service from Thomas. All the staff there are very friendly and knowledgeable. They gave us our space to look and check out the car but were always near by for any questions or concerns. Tim, Regina, and Thomas were all their to help us. I would recommend this dealer to anyone looking for a used luxury car. read more

These guys are great! I refer all my friends and family to them as they are some of the nicest and most honest folks I have ever dealt with. Everyone who I have sent here to purchase or sell a car has been very happy. Chris is very attentive and just an all-around good guy. Tim is also an extremely nice person. Everyone here in general are just good people. If you are looking for a used car, seriously look no further than North State Auto. read more

North state auto is amazing! They have been wonderful To work with. Always accommodating, excellent customer service. They are not like normal car sales guys who pressure you. They are looking to make relationships so you come back again. We purchased a escalade and turned in my Range Rover. Got a fair price on trade in and good price on new car. They are looking for another car currently that we are going to buy. Everyone who I have dealt with has been wonderful to deal with. Totally recommend!!!! read more

I bought a 2016 Mercedes GL450 from this dealer. As it turns out, the dealer and previous owner were aware that the turbo chargers were blown and needed replacement. DO NOT BUY from this dealer without fully testing the vehicle by a professional. They manage to make the vehicle look far better than they are. I had to pay $5,700 to repair a defect they knew was in the vehicle but didn't disclose. Bad people read more

This review had to be written within hrs of my horrible experience else it would be diluted. Let me start by saying that Masood @ NSA is a very committed, hard working and talented sales person and I have no qualms with him. My issue is with this so called "5 star rated company", its management and the business ethics and principles it runs on. Experiences like these scar people for the foreseeable future and ruins every used car selling company the buyer deals with in the future. Let me relive my experience word to word. I liked a Tesla Model S P85+ whose price had been reduced from 54k to 52k after it had been on the market for 1 month. I honestly liked the car and started my communications with Masood via texts (all the transcripts of which i will save as a reminder). Masood got the price to 50k after about 25 to 30 txts and in principle I agreed upon buying the car on the evening of 10/5/2017. On the morning of 10/6/2017 I let him know I was running a bit late as I was in meeting all mornings and could come by 2:00 pm instead of the noon time we had discussed. I was about to leave for the dealership when Masood in the spirit of transparency shared the CARFAX report in which it stated that the car was in an ACCIDENT had 2 past buyers and had been acquired in an auction. This rattled me a bit and I got a bit weary. This was around 1:30 pm. Constant texts and persuasions and promises later around 4:45 pm we reached an agreement to buy the car for $49, 700.00 - $300 discount. At this time I passed on all my personal information to run my credit score as Masood and his team were trying to secure my financing business as well and match my DCU rate that I had locked the previous night. I was very very specific that they run my credit after the deal was sealed in principle. Masood was anxious to get the process going after a day's worth of work and over 150 txt messages. I started my drive back home from SJ to Fremont at this time. Around half way of my drive they let me know that my credit was a bit below the excellent mark and I needed to add my wife as well as she had excellent credit. I rushed home and got all of her information and refilled the online application and let them run her credit as well as the deal was in the bag. At this time Masood shared the car pics with me after it was detailed and shared his excitement. Me and the wife were excited as well. We literally started making plans for the car at this time. He also let me know that her credit was 800+ so we were good to go. At this time I texted back as to whether I needed to call my insurance company to be able to drive the car back home and them there was STARK SILENCE.................. After about 1.5 hrs Masood texted me back apologetically saying that someone walked in and bought the car at asking price and he was sorry as some other sales guy was involved. He claimed he had no idea and this occurred when he was running my wife's credit for this very same car. Even though I believe him....It gets me thinking what this so called upper management and 5 star rated company top brass were doing when the final decision needed to be made. They simply went with the highest bidder and did not give a flying hoot of the deal in place. They just got a better deal and did not care the time, effort and verbal deal that was already in place for the car. I have learnt from all my years of experience one important thing......It is that when the going is easy and normal almost anybody looks good and gets all the 5 star ratings in the world but really good companies are those that are ethical and stand by principles and have their ethics in line when they reach these testing cross roads. My wife whose credit is excellent got her credit run and affected obviously, I got my credit run, a verbal agreement was reached between me and Masood, 100 plus texts were exchanged to arrive at this agreement and then some guy with a wand of cash just walked in and offered to buy the car and everything else ceased to matter. These guys not only wasted my valuable time but they also ruined my car buying experience and above all tainted my already cloudy image of used car sales companies. To summarize - THIS COMPANY IS A SELL-OUT.....It's as simple as that and very unprofessional. read more

This is one of the best dealerships I have ever dealt with. We came there to look at a Mercedes they had posted of Craig list we talk to Masood on the phone and he had us pre qualify in no time so we headed his way, when we got there everyone there was super chill and not nagging like other dealerships. We ended up buying the Mercedes Chris and Masood had us out of there in record time. This place is full of nice clean cars and prices are competitive I highly recommend this place thanks Chris and Massod. read more

I will Never Buy a car ANYWHERE else!!! These guys go above and beyond for there customers with everything!!! I've owned my cars for a couple years now and no matter what issue/Interest I bring to there attention they handle it... even when it came to dealing with my warranty on covering something they took it in there own hands to call and deal with it for me!!!! Great cars great people great prices!!! Happy customer!!!! read more

Just bought a BMW M4 with NSA. The initial sales process was low pressure which I like. When I scheduled a test drive the sales guy came with us and answered all of my questions about the car. The buying process was very smooth and I felt I got a great deal. I highly recommend North State auto for your next vehicle. read more

North State auto is top notch when it comes to selling cars.. great customer service , they treat you with respect and they have a great selection of cars..when you get there you will be confused..lol in my case as a real Porsche guy they were the only one who had a 911 that I have been looking for that is priced great. Their prices are very competitive as well, they are straight shooters. Would like to thank James my sales guy for being great in what he do and very down to earth, as well as Tim the owner who tried his best so I can get this car.. I referred my coworker and he was also satisfied with his experience... if you like something in their inventory dont hesitate to visit these guys one of the best in the Bay. read more

We bought a car here but would never go back. Horrible bad faith negotiations and now they aren't returning our calls. Gave us the car on empty with bald rear tires. Definitely the typical used car dealer. When we first arrived an employee came out from behind the building smoking pot. We let them know we were coming and the cars weren't ready. One had a dead battery and flat tires. read more

These guys are amazing! I didnt expect to purchase a car last mother's day but the deal was so good I just couldn't pass it up. The salespeople there keep their promises and are prompt in returning calls. Special shout out to Tim and Chris and Robbie. I would definitely be a returning customer and will be recommending this place to friends and families. Their cars are gorgeous!! read more

Very pleased with the customer service especially from the owner Tom, the whole entire staff was so patient with me while trying to decide what car I wanted also let me test drive any car I was interested. I bought my car and very happy with it and great price. Definitely will be coming back for the next car I decide to purchase. Thank you to North state auto and the staff for making me a happy customer. read more

Worked with Robbie to purchase a car and one of the things he did was allow me and my wife to test drive the car by ourselves since the wife gets nervous with others in the car. Very much appreciated. We did not get the correct blade key for the car and Robbie met his promise to take care of me after the sale. He and North State Auto could have ignored my request since the sale was transacted but they didn't. It did although seemed like it was going to end up that way due to the kind of responses I initially got such as delayed responses (busy with customers) but in the end, they delivered what was promised to me. I gave 4 stars which is good with one star dropped due to the responses I initially got. 5 stars for me indicates perfection in all aspects of the business dealings and after sales support. read more

My salesman Hunter was great and sold me on my preowned ZL1 Camaro !!! Highly recommend seeing Hunter & Tim in finance if your in the market for a preowned ! read more

After looking around for about half a year we finally found the perfect car with great customer service. We couldn't be more thankful of Chris, Tim & Hunter. If you ever need a future car definitely come to them ! read more

Such a positive buying experience here! We were offered a really fair trade in price on our existing vehicle, and the entire purchasing process was so easy and painless. No used car salesman vibes here at all. No pressure and no cheesy sales pitches. Just excellent customer service and really good deals! Super pleased with my purchase and experience! Masood was primarily helping us, and he was excellent to work with!! Highly recommend this place! read more

I didn't mean to buy a BMW from North State Auto -- it just sort of happened. I'd been looking for a car for a few weeks, and finally reached a point where I was truly convinced that car shopping and awesome experience were mutually exclusive terms. Enter North State. I was driving by on my way to another dealer and stopped by their lot on a whim. Greeting me was one of the lowest pressure salespeople ever... such a nice change from the stereotypical used car pushers I'd had the misfortune of visiting over the prior 14 days. I finally decided to test drive a 528, which I feared I might fall in love with. Of course, I totally did. Still a bit skeptical, I sat down with Tim to talk about price, financing options, etc. He made me feel relaxed immediately and, as others have mentioned, really took the time to get to know me, my story and my circumstances. He was able to secure me a very reasonable APR, a great price on my trade, and a fair deal on the car itself. Additionally, unlike the big box dealerships (Fremont Toyota, I'm looking at you), the boys at North State actually understand that an automobile is a huge purchase and a long term responsibility. They worked hard to make sure I was comfortable with everything before I signed the papers and drove away. Sadly just two days after buying my new car (a 2009 but new to me!), someone scraped my bumper in a parking lot (damn you, hit and run Target asshole). When I called the next day, Chris was amazing at calming me down and assuring me it would all be fine. I stopped by after work that evening and in 15 minutes they buffed out the damage free of charge and sent me on my way a very happy and thankful customer. It has been a true pleasure to work with NSA, a local small business with all kinds of integrity. I'm already recommending them to anyone who will listen :) Thank you Tim, Chris, Omid, David and anyone else I may be forgetting. You made this transaction a truly enjoyable, stress free experience for which I am grateful. Oh and p.s....I freakin LOVE MY CAR!!! xo read more

My husband and I were searching for a BMW for months, to celebrate his recovery from a near death medical condition and came across this dealership through Craigslist and was pleasantly surprised with the great selection of preowned BMW. We found a 2009 335i black on black loaded for a great deal! It was still under manufacture warranty and was in excellent condition. My husband is very selective (we went to over a dozen dealerships) and having him approve this car is a big deal! This is a family owned dealership and there are no pressure sales. They have excellent customer service! I highly recommend this dealership and will return here for our next luxury car. read more

Alright... I'm not posting an update on this place just because i don't have anything to do or I'm some kind of promoter for them, but because I feel so indebted to them for all they've helped me with regards to my car and I would be doing them a disservice if I didn't let the public know just HOW great they really are. 1.) BACKSTORY: I got my BMW serviced at EAST BAY BMW (EBB) in Pleasanton (because they are closer) and I seriously got treated like a second rate citizen, because I didn't have THEIR warranty and whatever. They LIED to me several times regarding them servicing my car (they had it for almost two weeks and did NOTHING with it during that time, during which time they REFUSED to give me a loaner car). It was only after my husband called and complained about the wait time and status that they decided to "do anything" about it. When we got the car back, the issue we had with our car was not fixed, in fact, they somehow managed to make it worse. (how is that even possible, right?!) I shall not get into the details because it infuriates me like no other, but here is where North State Auto comes in riding their white horse to save the day. LOL I called Chris and Tim and told them my situation, at which point they told me to bring the car in and they'll take care of it. Not only did I not have to pay the up-front "fee" that EBB charged me, they gave me loaner cars during the time it was being fixed. YES.... CARS as in PLURAL. I was able to "test drive" a handful of their cars on the lot, which was very difficult to not want to buy another one. They fixed my issues and accommodated me in every way they could to make my experience wonderful and make up for the nightmare I had at EBB. Ohhh another note: EBB claims that they have #1 service in all of the WORLD... HAHAHA this is laughable. I mean it would be stretching it to say they had the best service in the county... or maybe state... or country.. but seriously.. the WORLD? this comes to show how delusional those people there are. SMH 2.) I locked myself out of my car and didn't know who to call to help me with my issue, so I called NSA. They went out of their way to contact a locksmith company in my area to come help me with my problem. Was that necessary for them to do? NO... but again, this just comes to show their above and beyond service they have here. 3.) Whenever I need my fluids topped off, wheels checked or ANYTHING done with my car... I now take my car to NSA. I don't even bother looking elsewhere. Sometimes I forget I'm getting my car serviced when I'm over there, because it feels like home. I can't express enough how satisfied I am with all of the service they provide here. They really do pride themselves of making sure they give you the best service, deals, cars, and experience here. They aren't your average dealership... far from it.. they epitomize what a car dealership SHOULD be. I'm just glad I'm lucky enough to have stumbled upon them. To the staff at NSA. You all are..... AWESOME. *virtual hugs* HAHA read more

FANTASTIC!!! These guys really understand the meaning of "customer service"! Everyone was genuinely friendly and knowledgable. They worked with me to get the payments within my budget and their communication from beginning to end was excellent. This team is top notch! I can't say enough about them. It was honestly the best experience I've had purchasing a vehicle. read more

I bought a BMW from Tim last week and it was a pleasure doing business with him and North State Auto. I had to liquidate some funds to get a deposit and he was more than willing to work with me. I told him it could take up to two months but he wasn't worried. The following day, I told him to cash the check and that my funds had cleared. There are many dealers around and their dealership has the best customer service I have seen in a long time. They have no pressure sales and it was just simply a pleasure. Thanks again Tim. I will recommend you to my friends. read more

Great deal on my 350Z!!! They made the buying experience smooth, no pressure, and enjoyable. I want to highlight "no pressure". Very friendly and professional service. Omid really brighten the buying experience with his fuchsia and lavender color shirts! They gave a very competitive interest rate and worked with me in insuring I was a satisfied costumer. They provide a 3 month warranty and 5 days to change your mind. They paid attention to every concerns and addressed any questions I had, honestly and sincerely. Very uncommon from a dealership. They're a great private dealership and I highly recommend buying from them. read more

Absolutely love this Dealership. My girlfriend and I have bought two cars here in the past year and a half. The entire staff is super friendly and extremely helpful. My girl has excellent credit, me not so much. Tim was able to get me a loan in my name with a great rate for how messed up my credit was. Credit score has gone up 30 points since. I sold cars for 5 years so I am very hard on the lots that I've gone to and looked at cars. These guys earned my trust and I will continue to buy all of my vehicles from North State! If you are looking to buy a quality car from a friendly staff this is the place. read more

Bought a BMW 335i Coupe 6MT, got a fair deal and was very satisfied with my purchase. Shortly after I took it to a BMW expert mechanic for a post-purchase inspection and found a rather minor issue, so I emailed Tim and heard back very quickly that he can take care of it, so I'm dropping it off at my convenience for the one-day fix. No hassles, no regrets -- these guys are solid on customer service. read more

Let me make this short and simple. I was in the market for a used 335i in a manual transmission. I saw their vehicle on Craigslist and decided to stop by to take a look. Upon arrival I was approached by a gentleman named Masood. He introduced himself and within 10 minutes we went on a test drive. After the test drive I wanted to look at some numbers. I was not ready to buy the vehicle but after how easy Masood made it I went ahead and purchased my car. I met the managers and everyone was so easy to work with. They were non pushy and made it very smooth. Within one hour of my arrival I went home with the vehicle I had been looking for. They offered aggressive financing and overall I would recommend them to anyone in the market for a used car. Great selection and outstanding customer service. Go check them out and ask for Masood. He will make it the easiest buying experience ever ! read more

I have got 328i from these guys and it was pretty good experience until I bought the car. It was supposed to have bluetooth and usb options. So I went back to them n they said I need to buy a some switch which triggers Bluetooth which is less than $50.Then I took my car to BMW dealer and they said there's no Bluetooth for my car and need to install it which is $800 and forget about usb. I'm shocked and called these people. Tim,Manager has apologized and told that would deal with it. He always seems to be professional and trustworthy , so I waited for his call. There they go , the drama has started .They have never called me. Whenever I call them they are finding reasons to escape saying manager is not available etc. They have taken my number everytime I called them but never called me back .This is very unprofessional and I got very upset after calling them couple of times(as I live far) . The real service comes into play when the they fix serious issues typically over $500.They have failed badly. So if u do business with these guys make sure you car is not gonna run into issues and have all the options properly working coz they are not gonna deal with your issues anymore . Beware of it read more

Cant say enough positive things about this dealership. Went here on a Tuesday night to look at a few cars I saw on their website. David was the initial salesperson we dealt with and he was excellent. Was attentive, not-pushy and was able to show us all the cars on the lot. However the car we went there to see was not on the lot, he said come back friday and the owner will have it here. Came back friday and sure enough it was fate. We got there just as one of the owners showed up with the car we were looking for. He introduced himself and promptly tossed us the keys - "go ahead, take her for a spin". Just like that he let us test drive. Needless to say, the car was in perfect condition, the sale took about 30 minutes and we are 100% satisfied with everything. I have bookmarked their site and will be monitoring their site weekly as the turnover of quality cars is quick. Thanks Hooman! read more

We bought a BMW from North State recently. The guy who did our paperwork was SUPER friendly and all around good guy. The guy who sold it to us originally was a bit pushy, he got us great deal though so we were happy. But there were a few glitches that were annoying after such a big purchase, such as our sales guy stating that he filled up the gas tank for us, but it was less than half full when we drove away. The inside was not very clean, but totally fixable ourselves. We were told that there was only one key available after the purchase. The wind deflector was not included with the car and not disclosed to us prior to purchasing. And the oil was less than the minimum amount, which we realized as soon as we got home. None of these things are especially awful, but it's not the kind of service one would expect when making such a big purchase from a reputable business. read more

Need a new car? Thinking about buying one from North State Auto? I can tell you that deciding to buy here will be the best and wisest decision. Good credit? They will get you the best interest rate, you'll get a quality vehicle, at the best price. Bad credit? You'll get the same deal as the person with good credit but while other dealerships will turn you away Hooman and the crew at NSA will work it out for you. If it can be done, Hooman (aka The Man) will get you a deal. I just got an Acura MDX at 3K under what everyone else wanted. Our interest rate is super low, the payments are exactly what we wanted, we put down the amount we could afford, and best of all, there was no pressure. This was hands down the best car buying experience I've ever had ( and I've had more than most). I am not friends with, related to, or married to any of the folks that work here but they treated us like we were. It was such a good experience I hugged Hooman at the close of the deal instead of shaking his hand! Bottom line? You need a car, you want the best deal for the least amount of money, and you want to drive away happy, right? Then buy your next vehicle here. Hooman is awesome! I could go on and on but I have a new car to drive so... I hope this review helps ease your car buying experience! Good luck and happy car hunting. read more

I have now purchased two cars from North State Auto and both times were pleasant experiences. This is the first dealership that I have not felt so mush pressure during the the deal. I'm sure I will visit North State Auto for my next car. read more

Honestly these guys are great. I went in wasnt looking for a car just was curious of what cars they had for sale. They treated me so well never once did i feel rushed or brushed off. Wasnt thinking of buying a car but with their kindness and great customer service i am definetely coming back soon to buy a car here one day. Thank you Jack and Chris you guys are awesome! read more

I had to trade in my nice 750 BMW for a giant suburban, but I needed one without a third row so I could fit my great dane into my car and Tim was able to find the exact car in the color and trim I wanted. It was the easiest car buying experience ever as I did not have to do any of the searching, I just told them the car I wanted and the price I was comfortable with and there was no hassle or the feel of going to a "car dealership." read more

Based on the many five star reviews, I was very optimistic about the 2012 X5 35D they posted on online. Their description verbatim: "Beautiful exterior. Clean interior. This BMW X5 is so immaculate it is practically new. You'll instantly stand out with this hard-to-find 2012 BMW X5. Be sure to prepare yourself to get noticed in this ultra rare X5. The paint on this X5 is flawless; no scratches, no blemishes, no need to spend extra money on touch ups." After some extensive phone negotiations, I finally got down to a price I felt comfortable negotiating further in person. I decided to take two hours off work and drive 1.5 hours to see the vehicle. To my surprise, the vehicle was not at all in the condition described. The interior was in mediocre condition at best. There were many holes, cuts and tears. The leather steering wheel was completely worn. To mask the imperfections, a coat of rubber/plastic spray was applied to the interior in an amateur attempt to deceive unsuspecting customers. The exterior was no better. There were several paint chips in the rear tail gate and on every door. Even though the car fax was clean, the car had obviously been involved in some type of accident(s) evident from the running clear coat on the front passenger side door. The bumper looked like it had bee spray painted without clear coat. There were two very noticeable dings - one on the hood of the car and the other on one of the quarter panels. All four rims were in very poor condition (they did mention they would fix these at no charge). I know this was a used car so I was expecting normal wear, but there was just too many things to overlook especially for a car that was described as immaculate and practically new. I will say the staff was very friendly for a used car lot, but I wasted over 4 hours on a vehicle that was plainly misrepresented. read more

Easily the most smooth car buying experience I've had yet. The salesman are respectful and answer all your questions to the best of their ability. I didn't feel any sales pressure from the staff and the negotiations were quick and painless. This is a dealership dealing in high quality vehicles and you get the feeling you're royalty when you buy a vehicle from them. I would recommend this dealership to any of my friends in a heartbeat. Garret and Dave did a great job and I plan on visiting again in the future! read more

I purchased a 2011 Mercedes Benz C63 from North State Auto Sales on 03/31/2017, this is my first out of state purchase without being onsite, here is my experience: I was looking for a Mercedes Benz C63 for many months, I had very specific requirements, I was looking for all original, unmolested single owner car, as most of us are aware, it's extremely challenging to find such a used MB C63 AMG, I was continuously searching in all the popular nationwide and local websites. Many dealers and private sellers claimed to have original good condition cars, as I did more research on those cars and found those claims were not always true. Review of Masood (Salesperson) When I saw a listing from North State in Autotradres website, I texted and expressed my interest, immediately salesperson "Masood" responded, we exchanged several texts, when I was convinced this may be a good car, I called Masood and spoke to him for 10 min., he was courteous, never forceful and always helpful, as we were speaking, he walked around the car and provided his honest assessment, when he mentioned even very minor imperfection (minor rock chips on the hood), I understood I am dealing with the honest person. He provided all the documents, clarified and answered my concerns and questions. I live in Maryland (East coast) and car was in Walnut Creek, CA (West coast), I trusted "Masood" and purchased the car without looking, he arranged for the delivery at very reasonable price, when I received the car, it was exactly as Masood described and even better (of course after cleaning, car got very dirty during transportation). I want to thank Masood and his crew for all their assistance in this purchase, appreciate and value their honesty. They are changing bad perception of salesperson in used car industry. Review of Chris and Sue (Sales manager and Admin. staff) When car arrived to Maryland, I noticed it was missing documents, looks like someone forgot to put those documents in the car prior to shipping it to me, I called the North State as soon they opened in the morning, Masood was out of Office sick, I spoke to Chris, he was the only staff in the office that early, he was not involved in the transaction from the beginning, but when I expressed my concern and frustration, he was very courteous and understanding, he took the issue as his client's issue, he asked for some time to investigate, he called back in 5 minutes and explained what happened, immediately emailed all copies of the documents, he worked with "Sue" (she is DMV document processor at North State), and sent all documents by UPS (overnighted), 4:00pm next day I had all required documents in my hand and was able to register the car, I was surprised with such a wonderful service and experience. Based on my experience, I highly recommend North State Auto Sales and wonderful staff Masood, Chris and Sue. read more