Poor customer service. The office wouldn't pick up the phone to verify our insurance coverage…read morebecause they said it's our responsibility to have a card available. We've never been told by a dental office that will not call to verify, so that's a first. The insurance company told us they always call! Our new dentist office told us we won't have to worry about it because they'll handle it all. On another instance, they refused to see my child because grandmother took him and didn't login to my chart to confirm appointment, however they showed up on time. I called from out of town and they said they wouldn't see him. There's a dentist office on every corner, so avoid this one if you can.

My daughter went in for her cleaning on Friday. We learned that Dr Freddie has returned to Memphis…read moreto be closer to family which broke ours hearts we loved him. He's seen her since she was 6 months old but we are now using Dr Ayer and he seems to be nice and informative. We have some major work to complete soon so time will tell. Front desk is overall great ! i'm

Dr. Stray man is a fabulous pedi dentist & ortho! She fully evaluated my son, explained step by…read morestep his treatment process with his dental cleaning to getting his braces on. During the appointments she shows the before & afters so we can see the great progress! We are thrilled! There are closer providers to our house, but she is worth the drive! Very pleased!

This is the worst dentist I've ever encountered. There is no compassion for the children. They do…read morenot allow parents back to communicate or advocate for their children and continue to work on children when they are in pain. I was recommended many services that a second opinion determined were not necessary! I also paid in full for braces but they tried to hold my child's mouth hostage by not completing the treatment before trying to lock us in to a second set for the same child. When they finally removed them it was done very callously, causing my child lord of pain and and building his fear of dentist and orthodontics.

The environment was stunning and all the staff were mostly nice. Upon the arrival of the dentist…read morebeginning to "count my son's teeth" she asked what "I was told by another dentist?"... I told her there shoukd be a referral which is hiw I received electronic confirmation of the appointment. I was explaining how he had been squirmy during the last procedure and told my 6 year old to explain. She quickly said " He's a child... he cannot explain!" She proceeded to say that my son would need to have general anesthesia to have a cavity filled and "We don't do that here." The callous unproffesional remarks of the dentist justifying that he needed to be "Put to sleep."was extremely unprofessional and disrupting since she claimed to have never read a referral or listened to my child's previous experience. I am sure there will be an investigation following up on this dentists' practice and licensure.

TERRIBLE SERVICE!!! Treats employees terribly!! I first hand saw the Doctor Diana Carolina Sanchez…read moreyell at her employee to dig through the trash can because the doctor threw a toy away??? I thought she was joking but she the poor girl came back to update her while she was in my sons teeth and it had me in SHOCK. The doctor also kept manhandling my son because he was crying and I kept telling her to not shake him because he was nervous!!! NEVER COMING BACK AGAIN!!!

This dentist was recommended to me as I was not happy with my previous dentist last year…read more I am extremely happy that I did decide to make an appointment with this dentist. I had my exam and cleaning last month. The front office staff is extremely professional, friendly and making an appointment was easy. The dental practice is very nice and welcoming (and the restroom is amazing). The hygienist was friendly and gentle and did an amazing job at the cleaning. The dentist did a very thorough exam (so much better than the last practice I was going to) Today I went in to get 3 fillings Not only did she explain step by step but she also made sure I was at ease the entire time. I do have to go for a crown and not as nervous about it. The prices are not steep at all either

I only have good things to say about this dental practice. From the front staff, the hygienists,…read moreand Dr Gustafson, everyone is personable and welcoming. I have had dental cleanings and fillings replaced and all has been well. I like that they offer 4 pm appointments 3 days of week which is beneficial for people like me who work. I would definitely recommend this dental practice to others.

I've been going to this dentist for over eight years. They have good scheduling and it's also close…read moreto my house.

I'm new to the area & was having a lot of new tooth pain :-( Left a message on a day the office was…read moreclosed, but they responded very quickly the following day. They were able to verify my insurance & get me scheduled the following day. Office staff, hygienist & Dr Linger we're all very nice. If your looking for a nice, clean, organized, knowledgeable office/staff, this is the place for you and/or your family.

Such great front desk help! So happy and cheerful and easy smoothie check in! The kids love the…read morearcade games and they do temp checks and masks. The decor is so happy friendly! It helps kids associate happiness with the dental hygiene I think. Such kind staff - so cool and AC inside love love love love love love

**Extremely Disappointing Experience - Complete Disregard for Our Time and Our Request**…read more I rarely leave negative reviews, but after what happened at Smile Big Pediatric Dentistry, I feel parents deserve to know. When I scheduled appointments for my two children, I specifically requested a **female dentist**. This was not a last-minute request,it was discussed during scheduling and documented in our file. Had the office informed me they could not accommodate it, I would have happily scheduled another day or gone elsewhere. Instead, when we arrived, a **male dentist** came in to examine my children. I politely explained that we had requested a female dentist and that this information should already be in our chart. He acknowledged the mistake and left. From that point on, the experience only became worse. The female dentist was notified, yet we were left waiting for **nearly four hours** while patient after patient was called back ahead of us. During that time, I approached the staff **twice** and explained that this entire situation resulted from the office failing to honor the request they had already accepted when the appointment was booked. Rather than taking responsibility or making any effort to correct their mistake, we were simply told to keep waiting. After four hours, my children were exhausted, hungry, restless, and understandably upset. No child should be expected to sit in a waiting room for that long because of an office's scheduling error. We ultimately had no choice but to leave without either child being seen. Mistakes happen, and I understand that. What I cannot understand is the complete lack of accountability, communication, empathy, or respect for our time. The issue was never the initial mistake,it was the way it was handled afterward. A pediatric dental office should understand that children have limits. Making two young children wait for hours because the office failed to honor a documented request is simply unacceptable. I sincerely hope Smile Big Pediatric Dentistry reviews its scheduling procedures and treats future families with more professionalism and respect. No parent should have to waste half a day and leave with two disappointed children because an office refused to correct its own mistake.

Very unhappy with this location. My husband 1st appointment the dentist kept stopping to attend…read moreother patients. Next visit dentist Dr. Lee was huffing & puffing because he got frustrated because he could not complete procedure. Next visit poked him in the upper lip during the numbing process. Two weeks later the office did not inform us his crown was not in after sitting in waiting area for 30 mins & appointment had to be rescheduled.

I love injoy! We have moved everyone in our household here. The dentist are amazing, the front…read moreoffice staff is friendly and the hygienist are gentle. My husband is not one for dentist but he enjoyed coming here when he had tooth issues. Will definitely be staying here!